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Official Twitter support for UK PlayStation. Need assistance with your PlayStation product or service? Contact us Wed - Sun between 12-8pm (BST) for assistance!

30 Following   152,264 Followers   486,391 Tweets

Joined Twitter 3/3/15


@TomGironTowers Ok, try to rebuild your database by using Safe Mode's Option 5. You can learn how to do this here:… https://t.co/OzS22Vqv4i @MatiGeee In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK @daryn1993 Awesome, good to hear it's all sorted. Enjoy the rest of your day, and if there's anything else you know our Twitter handle. ^NL @SI_MITCHELL Absolutely! Account safety is super important, so do keep us posted if this keeps on going. ^NL @GrumpyWanderer Thank you. When you get a new console it should be good to activate it as primary in order to ackno… https://t.co/KpwvrMYtXo @zwndxreconz Do you have your proof of purchase for this and was this purchased within the last 12 months? ^DK @ufaquewarsi Alright! Is that the only game where this happens, or there's others as well? Also, have you tried any… https://t.co/cg3BdbE8GX @SimonaSuleman Is this other person's account registered to the same region as yours? ^DK @kaytiz The best solution would be to get in touch with our billing team here: https://t.co/xa7DOhHMWn so they can… https://t.co/5t2AJS3M5W @4mo42 HI! I'm sorry to hear that. Can you please try and use our online system troubleshooting tool - https://t.co/mgKcs4BNgm ^DK @danielkirby07 Ok, try to rebuild your database by using Safe Mode's Option 5. You can learn how to do this here:… https://t.co/ipD1Z9kt2O @tahakamal668 Sorry you didn't get an e-mail about that. I'm afraid that we don't deal with suspensions here on Twi… https://t.co/GjLEcmuZWs @OscarMillar1 Hi there, sorry to hear that! Is this replicated on different devices, for example a PC/mobile browser? ^NL @n_kirkin04 Hello, sorry to hear that. Could you please describe what you see on screen? ^LD @SirThanoz Hi! Sorry we do not deal with suspensions here. Please contact our team at https://t.co/v33QQ6cYMf for help with this. ^DK @charliesisarel2 Hello sorry to hear that. Did you already complete the refund request form? If not, please check… https://t.co/GChnEu5arH @Jadaell1982 Thank you, If you cannot recall/use the Sign-in ID you'll need to change it. Please check our Help pag… https://t.co/ldNkdTKKss @Neighfun Alright, no worries. Can you check your transaction history here: https://t.co/huCIecyRFT and let me know… https://t.co/HTggGXZprl @davidchapman76 Your speeds do appear to be quite low and as a result we'd like to speed them up to see if we can r… https://t.co/fGP9PZ4C7J @NickAlArse Hi, happy to help! What's up? ^NL @DoniGlack Right! For accounts within the European region, all pre-order goodies are released on the same day as th… https://t.co/kE1XR2Ij4x @abitaylor81 Hi! Have you tried to remotely deactivate the other console? Instructions for this can be found here -… https://t.co/5Tt9xFFnu2 @RetroTaco26 Hello, how can we help you with your external HDD? ^LD @CheezEpicGamer Hi! I'm sorry to hear that. If your account has been compromised you will have to call our support… https://t.co/O7IT0gAQIx @AquiredByGod Can you please access Safe Mode and select Options 4 and 5. Instructions for how to do this can be fo… https://t.co/Ou1s9BW75H @7Clare1 Hello, sure! Please refer to you DM. ^LD @xVxClockwork Hi! Is this the same issue that we discussed with you previously? If so did you rebuild the database… https://t.co/h54jtt188w @L33syR Sorry to hear that. Please refer to that DM. ^LD @elem2k I'm afraid that's not something that can be bypassed in any way. Online IDs can only be used on the account… https://t.co/RuPiuHk50q @hypered999 Hello, sorry to hear that. Is this the first time you had issues with the password reset? ^LD @cDsIHgaMwuQOmQr Please refer to the DM we sent you earlier. ^LD @connvex Thank you for the reply. I just checked the PlayStation Store page for Beat Saber and I can see there's w… https://t.co/4vOu2CLYX5 @Scriptonyte1 You can have as many accounts as you can keep track of, and you can certainly use them on more than o… https://t.co/N7ecgHgX05 @daryn1993 What is incorrect? ^DK @SI_MITCHELL I'm afraid that from what you told us so far we can't speculate on how they could've obtained any deta… https://t.co/HpA3wPxQZs @bobwich2 Can you please access Safe Mode and select Options 4 and 5. Instructions for how to do this can be found… https://t.co/cXM0k0LVcq @whyteciaran Hi there, sorry to hear about this! Are you the only one getting this error on your console, or there'… https://t.co/vhdCeHtv0S @mattshisname This Spotify account must be linked to another PlayStation Network account. Do you share this Spotify… https://t.co/jrw95EV6NT @GrumpyWanderer In this case this would mean the games were not added to the account you're currently using, and ar… https://t.co/KE4qVNTPS7 @Wizzie000 Ok, try to rebuild your database by using Safe Mode's Option 5. You can learn how to do this here: https://t.co/vecpA6wnaQ. ^LD @arizonadaz1 This shows when you look at your Subscriptions in the [Settings] menu? ^DK @TheHumanator Have you ever unplugged the power cable when the console was still on? In any case, please check aga… https://t.co/F0NzZuvCJH @SimonaSuleman Hi there, sorry to hear that! Which game is that? ^NL @fnluxo Hello, sorry to hear that! If you cannot recall/use the Sign-in ID you'll need to change it. Please check o… https://t.co/7ysNx59HLH @kaytiz Thank you. As said in the previous Tweet, you should not be able to purchase The Witcher 3: Wild Hunt – Gam… https://t.co/FuBtAKSXZN @ufaquewarsi Hi Ufaque! Can you tell us when you are receiving this? Are you playing any specific game? ^DK @mjt413 Hello, sorry to hear that. For me to help you further, I'm going to send you a DM. ^LD @thewaifuhub Hi! This wouldn't be a question we would be best to help with. We would recommend reaching out to the… https://t.co/Galh6uQlY1 @Neighfun Hi! I'm sorry to hear that. Can you please try restoring your licences. Instructions for this can be foun… https://t.co/N1ZIGQ1yLu @TomGironTowers Hello, sorry to hear that. Could you please check if you can find it on [Library] > [Purchased] ?… https://t.co/in3uEWr7fQ @KrissieeTweets_ Thank you, For me to help you further, I'm going to send you a DM. ^LD @willemska Hello, I'm afraid we do not deal with suspensions here. Please contact our team at… https://t.co/cXPFszIZSb @064ldingla Thank you for your reply. For me to help you further, I'm going to send you a DM. ^LD @whitetulipmusic Happy to know your issue has been solved. Please contact us in case you need anything else. ^LD @davidchapman76 Thank you. Please go in [Settings] > [Account Management] > [Access] and check if you actually acce… https://t.co/F7N9MEVk3v @DoniGlack Hi! Can you tell us whether you pre-ordered the Standard Edition or the Deluxe Edition? ^DK @UgwFWKhr11LPSa2 Unfortunately due to the nature of your issue I'm not able to proceed with your query on Twitter.… https://t.co/cpsSq9Ifee @Azz_Culbertson Hello, sorry to hear that. Please check the spam/junk folder. ^LD @OK60955583 Glad to hear it, if you have any other issues let us know! ^DK @wxffless Hi! No worries, you can resolve this by calling our support team. All further instructions can be found h… https://t.co/2tkNe5Mnep @AMIRsamadiiii Thank you. Please check if your console's system software is updated to the latest version. ^LD @zwndxreconz Hello, sorry to hear that. Please make sure you're typing the Serial Number without the dashes. Also,… https://t.co/bvBAw8Tbbk @ToxicEnergy_ Yeah, it's completely fine if you don't want to use it. You can learn all about the different ways to… https://t.co/Qj9mrRFc7K @_Viesturs Hello, please refer to your DM. ^LD @elem2k Thank you for clarifying this. I inform you that it is not possible to link an existing Online ID to anoth… https://t.co/rvp7kXg3y5 @danielkirby07 Alright! Try and restore your licenses. You can do that by going into [Settings] > [Account Manageme… https://t.co/RkTZLNXddu @DSpence93 Hello, sorry to hear that! If you cannot recall/use the Sign-in ID you'll need to change it. Please chec… https://t.co/nkeE86rENL @RaisseMomed Hi, sorry to hear that! Access to a valid Sign-in ID is crucial, so if you cannot recall/use the Sign-… https://t.co/wLd3BEVXEP @daryn1993 Hello, sorry to hear that. What's the message you receive when you try to access? ^LD @Scriptonyte1 Thank you, To reset your password, you can use our account management site, which can be found here:… https://t.co/m9HsFCY9dF @SpectrumGamin15 Awesome, glad to hear it! Enjoy your day. ^NL @connvex I see, thank you for elaborating. What game is that you want to refund? ^NL @cDsIHgaMwuQOmQr Okay, this means the page is having trouble redirecting you to the local version, for example if y… https://t.co/OQVNDIuoEQ @LaulAppleton Happy to know the issues is solved. Please let us know if you need anything else. ^LD @talleux_florian Hello, please check you DMs, you should find our message. ^LD @TamChef Hello, sorry to hear that! Please check our 2SV Help page here: https://t.co/ai3bcE6asB. It will guide you… https://t.co/TQJ1iM2QFh @AshleyBaron17 Hello! For any announcements in regards to this, current and future plans, and discounts, please kee… https://t.co/ejxZQdrMTK @mattshisname Hi, happy to help! What's up? ^NL @tahakamal668 Hi! How can we help you? ^DK @Jackmio5 Hello, sorry to hear that! We have a dedicated Help page here: https://t.co/ffcqVaTjoW covering all types… https://t.co/Klryp8kOoY @RealJaki_123Ace Hi there! You can review our cancellation policy and apply for a refund here:… https://t.co/xmx7fjhck2 @_HelpMeFeel Hi! I'm sorry to hear that. Can you confirm whether your account is set up to receive all promotional… https://t.co/zcSUXGliwJ @SI_MITCHELL Ok, please consider changing your Sign-in ID email address as well. We have a dedicated Help page for… https://t.co/r2vJPhoJPM @wiiman14 In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK @SeanMarshall90 A pleasure, glad to hear it's all sorted. Enjoy your day! ^NL @Ivan38242834 Hi! I'm sorry to hear that. In order for me to help you please make sure you're following us so I can… https://t.co/IG63Rz1Nfh @bobwich2 Alright! Is anyone else using the console having this issue? Also, what troubleshooting have you tried so… https://t.co/eZg2tGlxNc @bobwich2 I would like you to back up your account's saved data. Instructions for how to do this can be found here:… https://t.co/yiP9LSvZmL @shepherd_1972 When you purchase PlayStation Plus, this will appear in the account that made the purchase, just lik… https://t.co/niHpmPPZSq @xTooCold_ Hello! If an account is suspended, this usually means that a Code of Conduct breach was submitted agains… https://t.co/QuyzRUurB4 @Shwan_Ahmazadeh Hello! I'm afraid that we don't deal with suspensions here on Twitter. If you haven't received an… https://t.co/AnnXP5I5yp @TheHumanator Hi again, sorry to hear that! How old is the console? Have you noticed any ticking sounds from the system storage? ^NL @daleshayes Thank you for your reply. So did you purchase F1 2020 - Schumacher Edition DLC or F1 2020 - Deluxe Sch… https://t.co/FI6wtAbrjB @KiNgOfApEs Hi! I will DM you now, please make sure you're following us so that I can do this. ^DK @MatiGeee Hi there, sorry to hear that! The best solution would be to grab the repair reference and give our team a… https://t.co/igFLy6jpxL @FrewerPaul Hi, sorry to hear that! Please check with our Fix & Replace tool here: https://t.co/VNN8yy1roy if you h… https://t.co/pCTMdEyRg5 @KrissieeTweets_ Is this the only game where this happens? If so, please try the troubleshooting listed here:… https://t.co/Cq51j7bwCB @GrumpyWanderer Can you check your transaction history here: https://t.co/huCIecyRFT and let me know if the transac… https://t.co/3JoZkQ7htB @viyeske Please refer to your DM. ^LD @kaytiz Hi! It is unlikely you'll be allowed to buy this game on the same account. Do you own the base game as a di… https://t.co/cJGO71rHwT
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