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Official Twitter support for UK PlayStation. Need assistance with your PlayStation product or service? We're here to help Mon-Sun 9:00am-11:00pm

26 Following   144,030 Followers   451,336 Tweets

Joined Twitter 3/3/15


@joe13872271 Hello there! How can we help you? ^MM @commission2000 If you had had a trial and/or a regular subscription on an account, you cannot have any more trials… https://t.co/nGAKqihsRW @commission2000 Hello! Have you ever had a PlayStation Plus subscription active in your account before? ^MM @daveny80 Chat and phones will be back on Monday, starting 10:30am GMT. Please get in touch then, and they'll be ha… https://t.co/6Dg8GEDLSd @daveny80 I'm afraid you will need to call on Monday when the lines are open, they will be able to help you further. ^MM @daveny80 Okay, in that case you would need to contact our support team as we can't take account details via Twitte… https://t.co/O2Tv1LJgBp @taiyab_riaz Please refer to your DMs. We will answer you as soon as we can. Thanks! ^MM @daveny80 Hello, sorry to hear that! Please check our 2SV Help page here: https://t.co/ai3bcE6asB. It will guide yo… https://t.co/UWrTgphdZp @TheSpartanGuy I see, thank you for elaborating. We've been notified of this particular issue and working to get it… https://t.co/AB6eVL6eqB @TheSpartanGuy Is this happening with specific people only, or anyone you join for a party? ^NL @TheSpartanGuy Hello, sorry to hear that! Is this happening in multiple users on your console? ^MM @GaryHallBeatz Hi, sorry to hear that! To help with this, I need to send you a DM. Please follow us so I can send it. ^MM @Leo15563609 Hi, sorry to hear that! Please check with our Fix & Replace tool here: https://t.co/VNN8yy1roy if you… https://t.co/sQAwxigv3G @couzanit Hi there, sorry to hear that! Please try our Fix & Connect tool here: https://t.co/5icg9ywSJG - it's the… https://t.co/q1NKbUAP2v @taiyab_riaz Ok! I'm going to send you a direct message. Please make sure that you are following us so I can send it. ^NL @Ovidinho3 To help with this, I need to send you a DM. Please follow us so I can send it. ^MM @taiyab_riaz Ok, try to rebuild your database by using Safe Mode's Option 5. You can learn how to do this here: https://t.co/vecpA6wnaQ. ^NL @MiguelRomero29 Hi no worries, please follow us so we can DM you. @taiyab_riaz Is the game fully downloaded now? If not, please leave it to fully download and patch in the latest up… https://t.co/jB09xNiIrU @Ovidinho3 Can you try to redeem the code using our account management site here: https://t.co/huCIecyRFT? ^MM @ghostcurtis1 Hi there! I'm afraid it's not possible. Saves are unique and can be used only by the account where they were made. ^NL @Mensch12345 To help with this, I need to send you a DM. Please follow us so I can send it. ^MM @taiyab_riaz Okay, try and restore your licenses. You can do that by going into [Settings] > [Account Management] >… https://t.co/YYD2vXutiI @taiyab_riaz Okay, do you own the digital version of the game or the disc version? ^MM @Ovidinho3 Hi there, sorry to hear that. Is this happening both on the console and when trying another device (i.e. PC/mobile)? ^NL @taiyab_riaz Hi there, sorry to hear that. Which game and DLC is that? ^NL @Mensch12345 Hello, sorry to hear that! Are you getting any specific error code when you try to redeem the code? Ca… https://t.co/jccaba2fwG @leemckenzie2002 I need to send you a DM. Please follow us so I can send it. ^MM @leemckenzie2002 I'm afraid the lines are open 10.30am-7.00pm BST, Monday to Saturday. ^MM @leemckenzie2002 Hi, sorry to hear that! Please get in touch with our billing team here: https://t.co/xa7DOhHMWn so… https://t.co/AVnG4Ryi7J @LividPrank Please access Safe Mode and use Options 4 and then 5. You can find the instructions here:… https://t.co/a26Vuts7LT @yossielbaz4 Hi! I need to send you a DM regarding this. Please follow us if you haven't already. ^NL @shaneymellor HI there, sorry to hear that. Try and restore your licenses. You can do that by going into [Settings]… https://t.co/2GvSxbw5ps @blackjewy Hi there, sorry to hear that. If it's a US account then you will need to get in touch with US support fo… https://t.co/CCfY8O5UKi @mike_knops Hello! That would depend - data can be corrupted on a large or small scale. What were you doing when this popped up? ^NL @AzureTheSkid Hi there! I'm afraid not, you'll have to wait it out. Suspensions are lifted at the same time they we… https://t.co/MlPVPzl3CX
11/17
2019
@fjordstrom Hello! You must call us to reverse an Online ID change. Please use the contact info beneath "I am exper… https://t.co/zFmj4m39C8 @tommychett_ If pushing or holding down the PS button on your controller is doing nothing, please hold down the pow… https://t.co/iXiK73KaaX @tommychett_ Hi! I'm sorry to hear that. The screen has frozen entirely? How long has this been frozen for now? ^DK @sofeia18 All required information can be found in the link provided. ^DK @sofeia18 Hello! If you have forgotten your Sign-in ID email address, you'll need to give us a call to get it updat… https://t.co/RMZYY14RUd @shytogether I'm afraid we don't handle account info via Twitter for security reasons. We'll need you to call us for assistance. ^DB @James_Strawson Hello! This error code reports that your wifi password is incorrect, or that your network appears t… https://t.co/ZDZQ0C4pMb @shytogether Hi! This would require a call to our support team on Monday. All further instructions can be found her… https://t.co/weDtXnRqL2 @BigBobTheMod Hello! If you don't seem to be able to connect your console to your home network, please use our Fix… https://t.co/1ZLFAAKJXJ @iiamreeceboy Please refer to your direct messages for further assistance. ^DB @iiamreeceboy Are you seeing this occur with any other games? Have you tried reinstalling the game yet? ^DB @iiamreeceboy Hello! Please let us know what the error code or message is so we can assist. ^DB @FATandSTUMPY Hello! Please ask him to check his transaction history at https://t.co/srTF9P3t0f to see if he bought… https://t.co/yzhLhpMrjl @ASmith_725 Hi! If this content has been downloaded and is not faulty we would be unable to offer a refund for this. ^DK @ASmith_725 Hello! As this is a third party game, we don't hold information on trophy requirements. Please check th… https://t.co/CZoycExJas @IranianGooner Please go to our Fix & Replace site, as it will provide troubleshooting for your issue. If you can't… https://t.co/oAiaqRUqim @IranianGooner Hello! If your controller is not responding to input, please use our Fix & Replace site for assistan… https://t.co/FXq24d8xLG @Scott26Link In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK @Scott26Link Okay so it's not saying you don't own this content, have you tried downloading it? ^DK @rochdale_afc32 All instructions required are in the link provided. ^DK @Scott26Link Hi! Can you please try restoring your licences. Instructions for this can be found here - https://t.co/tj8vHFgkQk. ^DK @rochdale_afc32 No this would require a call as this is such an important security measure. ^DK @arfanvlk Okay, well I assure you none of your history has been wiped, you should have confirmation emails and we w… https://t.co/r0iUuXizgC @Firehazard1996 Hi! I would respond to this email requesting where you would like the money placed and this would b… https://t.co/FD35kuS4ez @arfanvlk Having access does not indicate this has been purchased by a specific account. Do you have any other prof… https://t.co/xhQmLhzA36 @robnay80 Is this a data transfer cable? ^DK @robnay80 Hi! Are you connecting using the same cable that came with the console? ^DKWe can fix an issue or arrange a replacement for any of your #PlayStation products with our Fix & Replace tool:… https://t.co/C3dC72kHWl @rochdale_afc32 Hi! This would require a call to our support team on Monday. For all other 2SV related issues, you… https://t.co/IYqL8cuKW3 @arfanvlk Then I'm afraid these games were not purchased on the account or accounts you have checked. Please check… https://t.co/Fg0bYoJuMO @DraganPro21 Hi! I'm sorry to hear that. In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK @Akechi_Lovemail Do you see any error codes when it crashes? Please use Option 2 in Safe Mode and see if your problems persist. ^DB @rachahn Our service centre still deals with PS3 consoles. Please use our site here to arrange this: https://t.co/VNN8yy1roy ^DB @Any2DiscoStu Hi! Please be aware these points can take up to 7 days to appear in your account. ^DK @arfanvlk You should be able to find an entry in your transaction history for these purchases if so. Please make su… https://t.co/qkzx9FVk9Z @arfanvlk Hi! Could these games have potentially been purchased on another PSN account and shared with your current account? ^DK @rachahn Hello! We don't have any local repair centres we can recommend you take it to yourself, only our own repai… https://t.co/fVbAukWNnC @Akechi_Lovemail Hi! Are you able to simply restart the device? ^DK @KillsUK_ Its not possible to get into Safe Mode without a working power button, I'm afraid. If you can't try updat… https://t.co/x8lK8aWYVk @KillsUK_ Hello! Please try updating your system software via Option 3 in Safe Mode. Guide here: https://t.co/vecpA6wnaQ ^DB @pronoobjahith Please call as instructed and this will be discussed in detail with our support team. ^DK @pronoobjahith If your account has been compromised you will have to call our support team. All further instruction… https://t.co/w5nAfPaUwG @pronoobjahith Hi! Can you tell us what your issue relates to before we proceed to DMs. ^DK @Toxuxx If it has already begun downloading, we aren't able to provide a refund, nor swap it for something else. Pl… https://t.co/t8clhnJqEu @Toxuxx I'm sorry but unless this content is faulty and cannot be repair or it was not downloaded, we cannot offer a refund? ^DK @Toxuxx Hi! Has this content been downloaded? ^DK @tjameshutch Hello! The terms for this offer state you'll receive the points up to 7 days after purchase:… https://t.co/DcQHQHGvjC @_JamesLooker Hello! I'm afraid not. Online ID's are not recycled, such as freeing them up from seemingly unused accounts. ^DB @paudie1989 Hi! If your account has been compromised you will have to call our support team. All further instructio… https://t.co/ObB9pHjSw7 @Antonia08461760 Hi!! If your account has been compromised you will have to call our support team. All further inst… https://t.co/MmyguX5qoH @McrobbTravis Hi no worries, please follow us so we can DM you. ^MM @kl4 Hello! You can purchase select PSP games from the PS Store to play on your Vita, but physical PSP games don't… https://t.co/lc8knQKTjZ @unkn3xn Please refer to your direct messages. ^DBFind out how and when you can cancel a PlayStation Store pre-order: https://t.co/YS92julm3g https://t.co/wZAia7fYwg @unkn3xn Then I'm afraid your console will need to be serviced. Please book this in by using our Fix & Replace site… https://t.co/ufskI5R6Hy @unkn3xn We would advise trying other cables to sync your controller. If you still can't get your console to recogn… https://t.co/IgEGaZTxb5 @unkn3xn Hi! Are you connecting it using the data transfer cable that came with the console? ^DK @dickndom You can get in touch with these departments using our head office address at this link: https://t.co/tO7nW1V1PV ^DB @CarnallMichael Hi! Can you please try and use our online network troubleshooting tool - https://t.co/a2Gdce9Pb9 ^DK @keithgsteel Hello, sorry to hear that! Please click to visit our Fix & Replace Service - https://t.co/mgKcs4BNgm.… https://t.co/wpbUamdUZt @Jamieneill98 To help with this, I need to send you a DM. Please follow us so I can send it. ^MM @Jamieneill98 Please use Option 5 in Safe Mode and check if this problem persists. Do you know if other accounts on… https://t.co/sLQBmgB8Oh @awan_qasim30 You cannot remove this account. ^DK @awan_qasim30 Hi! You are not able to delete child accounts tied to a family manager account. What issue are you having? ^DK
11/16
2019

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