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Outages: *HYDRO (*49376) on cell 1 800 BCHYDRO (1 800 224 9376) on corded landline. Latest outage updates: https://t.co/HGCKuOO1Nu

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Joined Twitter 4/3/09


While our EV charging network continues to operate, we're asking customers to charge at home as much as possible du… https://t.co/3Z0IOxa5wdCrews are responding to an outage affecting 1,046 customers in #DeltaBC. You can follow updates on our mobile site:… https://t.co/gXPIXcOKYY @TraceyDemirbas @KumaTKG Hi there, thanks for reaching out. You may be eligible for our COVID-19 Relief Fund that p… https://t.co/hma0wzD0YE @FishWalter Hi Stephen, thanks for reaching out. Our rates went down by 1% on April 1st, so any electricity used on… https://t.co/Ko6D6lLgpQ
4/3
2020
1,155 customers in #Chilliwack are without power due to a fire in the area. Updates will be posted here:… https://t.co/Wtugw69gLi @KumaTKG Hi there, thanks for reaching out. We've introduced a COVID-19 Relief Fund to support our customers during… https://t.co/BE821jdxQnResidential customers that have lost their job or are unable to work as a result of the #COVID19Pandemic will be ab… https://t.co/4E4a9EFFxP @BTSarmyYVR Hi there, we should clarify that the rate decrease followed an update we filed to the BCUC last year. Y… https://t.co/vNSfT4HMdG @GoldenLodge344 Hi there, thanks for reaching out. If you own a small business that needed to close due to COVID-19… https://t.co/OTneiMAOGBIf you own a small business that needed to close due to #COVIDー19, you may be eligible to have your business' elect… https://t.co/0qUEfhILVt @ChefSperlz Hi there, you can qualify for the COVID-19 Relief Fund if you're a renter as long as you're the main ac… https://t.co/2W8K5lEmgpCrews have been assigned to respond to a power outage affecting 820 customers near #GibsonsBC. You can following ou… https://t.co/0iBy27kXdC @smith_shylo HI there, we should clarify that the rate decrease followed an update we filed to the BCUC last year.… https://t.co/K40dJiDBG8 @SLeeYVR Hi there, are you able to DM us your address? We can take a look for you now. @SLeeYVR Hi there, thanks for reaching out. We have cancelled all non-emergency planned power outages affecting our… https://t.co/kgfLjxgAAX @IamTheGuk Hi there, we should clarify that the rate decrease followed an update we filed to the BCUC last year. Ye… https://t.co/Ln8UTmbWPH @smith_shylo Hi Shylo, we appreciate you sharing this feedback. We did consider a variety of options, including eli… https://t.co/okxb4N228K @DorasDstroud Hi there, thanks for sharing this feedback. We did consider a variety of options, including eliminati… https://t.co/ljLq9SAIuS @JulioVisko Hi there, you can find out more about our COVID-10 Relief Fund here: https://t.co/MoHyIC4OP4 @Nabatron Hi there, we wanted to clarify that the rate decrease of 1% followed an update to our Revenue Requirement… https://t.co/089H23XdVn @rthexton Hi there, thanks for reaching out. Unfortunately, if you’re a tenant who pays your landlord for a BC Hydr… https://t.co/a6HPopoptd
4/2
2020
@bp_oceanfalls Hi there, our application is not open yet, but we expect it to be open the week of Monday, April 6.… https://t.co/DzF3KbyBx1If you or your partner have lost employment or have become unable to work due to #COVIDー19, you may be eligible for… https://t.co/d99Lrrp78t @pure1truth Hi there, the link appears to be working normally. Applications will open the week of April 6th: https://t.co/PlfXoNtgBD @lookoverther Hi Dave, that's correct. The complete list of eligibility requirements is available here: https://t.co/iuYLGGpz7y @ayvrx Hi there, we wanted to clarify that the rate decrease of 1% followed an update to our Revenue Requirements A… https://t.co/GdDhLZJPlt @GeorgeD27886924 Hi there, we wanted to clarify that rates decreasing by 1% was following an update to our Revenue… https://t.co/uMNbbZz3Q2 @ChefSperlz Hi there, our rates decreased by 1% was following an update to our Revenue Requirements Application tha… https://t.co/CE4dZiPdA5 @CKNW Hi everyone, we wanted to clarify that the rates decreasing by 1% was following an update to our Revenue Requ… https://t.co/1fd0aeXVTD @GlobalBC Hi everyone, we wanted to clarify that the rates decreasing by 1% was following an update to our Revenue… https://t.co/Am6bdsA1P7 @NEWS1130 Hi everyone, we wanted to clarify that the rates decreasing by 1% was following an update to our Revenue… https://t.co/wJzBzapL3b @ryandpeter Hi Ryan, we would like to clarify that the 1% rate reduction is separate from our Covid-19 Relief Fund.… https://t.co/dscZu1yi8t @A_MacLeod_Tyee Hi there, good question. The figure is a bit higher because it takes into account the smaller number of higher consumers. @vps_1410 Hi Paul, the application is not open yet, but we expect it to be open the week of Monday, April 6. You ca… https://t.co/QO2MzNcHZp @HeatherAshfield Hi Heather, thanks for getting in touch. We would like to clarify that the 1% is not related to ou… https://t.co/olAmMndnN0 @dnclaxton Hi Diana, we would like to clarify that our Covid-19 Relief Fund is providing bill credits to residentia… https://t.co/Da1TtzKwCN @A_MacLeod_Tyee The amount received by the customers will be based on their average monthly bill amount over the pa… https://t.co/UdtBHnmX4P @A_MacLeod_Tyee Hi there, thanks for reaching out. Both figures are technically correct. We shared the average bill… https://t.co/GN2vUhG94j @DougVancouver Hi Doug, thanks for reaching out. To clarify, the 1% rate reduction is not related to our Covid-19 R… https://t.co/KjAxeMUM2w @vancitylife2020 Hi there, we want to clarify that the 1% rate reduction is not related to our Covid-19 Relief Fund… https://t.co/90ppCJaAqCWe've introduced a new #COVIDー19 Relief Fund that will provide bill credits for our residential customers and waive… https://t.co/GrAhJe6j1j @Schmidt_show Hi Johnson, thanks for reaching out. Crews have been assigned to respond to the outage in the area. Y… https://t.co/niigFvC6i2Crews have been assigned to respond to a power outage affecting 1,384 customers in #MapleRidge. You can follow upda… https://t.co/FzDb5rQhnF @gelzbells Hi Mitchell, thanks for reaching out. During the Covid-19 situation we've stopped all disconnections for… https://t.co/l4bS7tTKCl @alidafernhout Hi Alida, thanks for getting in touch. Can you please send us an email to connectwithus@bchydro.com… https://t.co/0gyIIcR2ly
4/1
2020
As an essential service we're taking steps to protect our staff and facilities to ensure we're continuing to provid… https://t.co/1xV8E0IGi6 @melvinmok Hi there, thanks for reaching out. This was classified as an emergent pole replacement. We always try to… https://t.co/2sVAsEnLXsDuring the #Covid19 situation we're asking our customers to charge their EV's at home whenever possible. If you nee… https://t.co/2TKHXDjthT @CrowtherBrent22 Hi Brent, thanks for sharing your concerns with us. We understand these are challenging and stress… https://t.co/HHtJ28rtxK @NDion80 Hi Nicolas, thanks for the feedback. We understand these are challenging times for our customers - we'll b… https://t.co/IW0O3B8FyI @boopsy01 Hi Kristy, crews have been assigned to restore power to your area. They'll share updates on our mobile si… https://t.co/7TCWkwbNIXCrews will be responding to an outage affecting 3,195 customers in #Kamloops. You can visit our mobile site for upd… https://t.co/cTi0nFgVglTo stay safe during the ongoing #COVID19 situation, we’re adjusting some of our operations related to new electrica… https://t.co/f3hRF3tU9GWe understand that the #COVID19 situation might bring financial uncertainty for many of our customers. We're here t… https://t.co/6hBIAMiXo7
3/31
2020
Fraudsters posing as BC Hydro employees are contacting customers by phone threatening disconnection. Please note:… https://t.co/9dilInAv07Crews are responding to multiple outages near #ChaseBC affecting 12,000 customers. They'll share updates here:… https://t.co/ZIQwaG0FTd @PhilRidinBikes Hi Phil, thanks for getting in touch. We understand this is a challenging and stressful time for ou… https://t.co/0WlYpHjeJJ @veggienatornut1 Hi there, thanks for getting in touch. Our Customer Crisis Fund can provide customers with grants… https://t.co/H999lSWPUG @kevinsgonriding Crews are currently on site at both outages - with one estimated restoration time being 10 a.m. Cr… https://t.co/Sl4YEmRtjD @jencthornton Hi there, thanks for reaching out. Crews are on site working to have power restored by 10 a.m. Update… https://t.co/j3ZQfqzMR2 @kevinsgonriding Hi there, thanks for getting in touch. There are a a few overlapping outage in that area. Your bes… https://t.co/HqKz5aADxt @604chrisdeal Hi there, thanks for reaching out. Crews are on site and sharing updates here: https://t.co/fpoRd56MhPCrews are on site working to restore power to 650 customers in #NorthVan by 10 a.m. Updates here:… https://t.co/2p5HPskmSVCrews are on site at an outage affecting 1,600 customers in #NorthVan. They're sharing updates at on our mobile sit… https://t.co/59sLABH5rT
3/30
2020
@BenGuy5 Hi there, thanks for getting in touch. We understand this is a stressful and challenging time. Our COVID-… https://t.co/lOwhoHm8EA @JesiCarson Hi there, thanks for letting us know. Crews are on site working to restore power to the area by 1:30 p.… https://t.co/JR03YtWxopCrews are on site at an outage affecting 400 customers in #Vancouver. They hope to have power restored by 1:30 p.m.… https://t.co/7KhPtYsD3JWe're making some temporary changes to our EV Charging network based on the evolving COVID-19 situation:… https://t.co/DXhgrAbjiI
3/29
2020
@CalgaryXXL Hi there, we’re aware of this outage and our crews are responding. You can follow updates here: https://t.co/fseORHIuYaCrews will be heading to an outage near #Coquitlam affecting 730 customers. They’ll be sharing updates here:… https://t.co/PEWPheGZZuWe understand that #COVID19 may have a financial impact on our customers, and we’re here to help. We're providing f… https://t.co/M2alTrxFFKWe've temporarily stopped all disconnections for non-payment. Here's what else we're doing in response to #Covid19:… https://t.co/VaTaHWNbQC @Sma1l_ Hi there, crews are currently on site working to restore power by 9 p.m. @trustednerd We’re so glad to hear it! Thanks for letting us know.
3/28
2020
618 customers are impacted by an outage in #PrinceGeorge. Updates will be posted here: https://t.co/DRtY4dHCiE https://t.co/0ntDfp9XVQCrews will be heading to an outage affecting 435 customers in #Vancouver. You can find the latest updates on our mo… https://t.co/xGch8QEhxV @seanrevlis Hi Sean, thanks for reaching out. We understand these are stressful and challenging times for our custo… https://t.co/joFYU20BjR @kikithekrakra99 Hi there, thanks for your patience. We replaced a concrete pole at the south east corner of 166th… https://t.co/dXaBsOHkMKOur EV charging network continues to operate, but we're making some temporary changes based on the evolving… https://t.co/hIsif2VKrK @Angy_BC Hi Angelique, thanks for getting in touch and bringing this to our attention. It looks like our team has a… https://t.co/91bTkwkKcz @MrNickHumphries Hi Nicholas, thanks for providing your suggestion. We understand these are challenging and difficu… https://t.co/1djp545YUKCrews are on their way to respond to a power outage affecting 1,227 customers in #Sooke. More info at:… https://t.co/yZRWI0KuL8 @bigman5_to_5 Hi Jim, thanks for flagging this. Power has been restored for customers in your area following an equ… https://t.co/n81zYJ86mi @oakbayknitter Hi Karen, thanks for reaching out. It looks like power has been restored to the area. Your best bet… https://t.co/yt2DGETCGn
3/27
2020
@TDMJ4 Hi there, thanks for getting in touch and sharing these concerns. We understand this is a stressful and chal… https://t.co/Tqi4fbHpEJ @shelleymcnellis Hi Shelley, it looks like your power has been restore. @AnnabelMarch Hi there, thanks for letting us know. Power should now be restored to your area. @dejikuponiyi Hi there, thanks for flagging this for us. Crews are currently on site and working to restore power t… https://t.co/eyNXCw82k7Crews are currently working to restore power to 3,023 customers in #Saanich and #VictoriaBC. They'll share updates… https://t.co/vsvBThJsrPOur #COVID19 Customer Assistance Program provides our customers with the option to defer payments or arrange a flex… https://t.co/imdDtA1RqrCrews are on site working to restore power to 221 customers in #VancouverBC. You can follow updates on our mobile s… https://t.co/fXRf6ARFDM @melvinmok Hi Melvin, we understand these are stressful and challenging times for many of our customers. Your feedb… https://t.co/QehPnfOJ0r @Hardeeper Hi Hardeep, thanks for reaching out. Due to the high concentration of visitors on site and the need to e… https://t.co/mCM45fGMG8 @getrealtheatre Hi there, we appreciate you sharing your concerns with us. We understand this is a stressful situat… https://t.co/Yq02Be39DR @dekdj Glad it came back - thanks for following back up with us! @dekdj Hi there, are you without power? If so, please call 1 800 224 9376 to report.
3/26
2020
We recognize that the ongoing #COVID19 outbreak means that a lot of our customers are spending more time at home no… https://t.co/EI6Zj8Fobh @barkingmad8 Great news! Thanks for letting us know. @Shaun_Loeppky Hi Shaun, we understand this is a stressful and challenging time for our customers. We’ll be sharing… https://t.co/KNyHxFtUU0 @CflSuzy Hi Suzy, thanks for reaching out. Crews are on their way to restore a power outage close to the address yo… https://t.co/6cZ20aXVjN
3/25
2020

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