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Have questions about @BestBuy? Need support? Let us know! We’re here to help weekdays 8:00 a.m. to 7:00 p.m. CT, weekends and holidays 9:30 a.m. to 6:00 p.m. CT

3 Following   24,170 Followers   417,739 Tweets

Joined Twitter 12/3/12


@BlahnikTyler Hey, thanks for reaching out! We're currently experiencing a higher volume of messages as of recently… https://t.co/JDocnckaM4 @Keviie_ Hi there! This definitely doesn't sound right! We'd like to take a look into this for you and see what may… https://t.co/kCzlBOi105 @caitiecoo7 I'm sorry to hear that! I'm confident you'll have a better shopping experience with us in the future. P… https://t.co/m9HZXDKlsb @gmish Hi there! This definitely doesn't sound like the kind of experience we want for our customers. We'd like to… https://t.co/KHZbiHmDRS @AStateofPete Hey there, Pete! I see you've sent us a Direct Message. I'll follow up with you there. ^Kam @kindheartedpapi Please know, if you have already retained a lawyer or you’ve taken steps to begin legal action aga… https://t.co/zP4vqhL6bd @kindheartedpapi Hi there! Please know that we've already documented your concerns here at Best Buy Corporate, and… https://t.co/PYJjc8LNf3 @MaximumXtreme Thanks for your patience, Nick. I regret to hear that your collection was delayed. It's certainly ne… https://t.co/b6fueyWj2q @HildebrandDon Hey there, Don! Thanks for reaching out on Twitter. Were you able to place your order? If you still… https://t.co/qJgEbHmKYv @ChadFackler1 Great to hear! If you have any other questions or concerns in the future please feel free to reach ba… https://t.co/moxerxPCl8 @knightscape Hey there, Cole! Thanks for reaching out on Twitter. I see you've sent us a Direct Message, and I'll f… https://t.co/ELiqSIYX4Y @Ouida37 Thanks for Tweeting! We replied to your DM a short while ago, so please check your inbox when you have the chance. ^Quinton @TimWFergie Hi there! This definitely doesn't sound like the best experience. We'd like to look into this for you a… https://t.co/p3YXvTnRk4 @StaceyW86827976 Hey there. Thank you for letting us know about your message. I have located your DM and will be fo… https://t.co/PVvXAqMBwt @fenrir849 Thanks for taking the time to Tweet. While I cannot promise any specific outcome, I’d be happy to double… https://t.co/P0FoFI8OPu @laschall Might I encourage you to view that link in desktop mode on your phone? There is a specific link on the pa… https://t.co/8UkminGrX0 @NayLahKnee Hello there! Thanks for connecting with us. I see that you have sent us Direct Messages as well and wil… https://t.co/awAFYU3knm @TheHubbyDaddy Hi! Thanks for reaching out regarding your TV. While at the current time we are not performing any i… https://t.co/3IRDT9DInW @BostonFrankie_G While we wish we could've provided assistance here, I'm hoping you give us another chance in the f… https://t.co/QhGkSEfCUQ @laschall We do offer an online process that allows you the chance to chat with a Blue Shirt by simply providing th… https://t.co/2iZi9zOtw2 @Ridgeline2018 Thanks for reaching out. We'd be glad to look into this for you. If you're still experiencing issues… https://t.co/4GBiJ0GfBO @mmcoombs7 I would be happy to take a closer look at this so I can provide the most accurate information. Can you p… https://t.co/dnmzB8VnRb @panire Hi! Thanks for reaching out to us on Twitter. I hope you're loving the game so far! I'd be happy to look in… https://t.co/2y7rSa00vO @nearlynursenerd Understood. Your best option would be to reach out to Apple directly, as we are unable to provide… https://t.co/c8sas1llr6 @ianfarlow Hey, I'd be happy to look into this price match request and hopefully clarify our Price Match policy. To… https://t.co/BodnH0w2HH @SeanIsSatan Well we hope that there will be future opportunities for you to select us as your retail gaming resour… https://t.co/c7QJQWzOmH @BostonFrankie_G Hi, Frank! Thanks for Tweeting at us. We hate to hear your order was never delivered, and I'd be h… https://t.co/vQOuqPAGSe @bigrich0272 Thanks for reaching out! Our stores are still accepting cash or check for curbside purchases currently… https://t.co/U1deIE9FXr @ZyroXandra Thanks for Tweeting! We replied to your DM a short while ago, so please check your inbox when you can. ^Quinton @nearlynursenerd Gotcha. Your best option would be to partner with a carrier, as we would be unable to unlock a pho… https://t.co/HUVi1XR4XM @lisabinca Thank you for reaching out to us here on Twitter. Our stores should still be able to assist with product… https://t.co/d9DvYx4H8N @DSJ93 Good question! When the order is placed, there may authorization on your account for the amount. It wouldn't… https://t.co/zI2CUle4h3 @nearlynursenerd Greetings! Although we're currently unable to take trade-ins as a precautionary measure due to the… https://t.co/qeFVfokxpi @DarylT_13 I can imagine your anticipation to play this! I've responded to your DM with a request for additional information. ^Jen @mmcoombs7 Thank you for reaching out to us here on Twitter. We would be happy to see how we can assist you with th… https://t.co/lAfJP06RE8 @laschall Hi there, Laura. Thanks so much for reaching out to us with such a great question. I’m like you and alway… https://t.co/GeLadgOdz7 @Emily_hanyh Hey there! Apologies about any delay in our reply. The ongoing pandemic has caused a bit of an uptick… https://t.co/A12hdkM1iU @ryananydots Hey, Purchases made March 1, 2020 through April 15, 2020 have an extended return period through April… https://t.co/RQAO1KzQ8d @Click4Coupon Hi again! Thanks for your patience while we were reviewing your DMs. I have replied to your most rece… https://t.co/N48exozVwq @RyanMcVickers Hi, Ryan. Thanks for sending that in. I got it, and I'll be replying shortly. ^Kyle @RebeccaCoakley3 Thanks for reaching out regarding your gift card. I'd be glad to look into this for you. If you st… https://t.co/vb0NXTrTpl @ChadFackler1 Hey! Thanks for Tweeting at us. We hate to hear you haven't been able to get the help you're looking… https://t.co/vsStw0GFYI @Kevin_J1018 We've had a big increase in people reaching out to us via phone and social media. We appreciate your p… https://t.co/T9M6o1F4dW @FickesCarli I'd be happy to take a closer look at what might be going on. Please send us a Direct Message includin… https://t.co/3M1YnewLoC @SeanIsSatan Hello there! Like many of our customers, we're really excited about this release! Great question thoug… https://t.co/5dTnuurgxd @FickesCarli Hi, Carli! Thanks for reaching out on Twitter. We want to make sure you have everything you need to be… https://t.co/2N2LqOZ7fl @brandy88512 Hey there! Thank you for sharing this with us. We encourage customers to utilize our mobile app or vis… https://t.co/pQHRyPrewm @KennedySaucy Hey, I understand how frustrating it is not getting the help you need. I'd be happy to assist and see… https://t.co/A0TYWzQAc4 @ChrisEibarra I'm glad to hear it! Please don't hesitate to reach back out to us again in the future if you have an… https://t.co/ejecAuvfI5 @officerberserk Hello, Thank you for bringing this to our attention! I can understand your concern for this. I'd be… https://t.co/zbf73V11Dg @Sumasiangirl Hey, I understand how frustrating it is when certificates expire. I'd be happy to look at your accoun… https://t.co/51X2wrB9Ng @Click4Coupon We've just responded to your DMs, and ask that you refer to your messages for additional information.… https://t.co/SRHJtPNCPN @TonyCDeRiso Hi there! I know it can be frustrating or confusing when an order is delayed. I’d be happy to look int… https://t.co/BfJbj9gBab @Click4Coupon Hello again! Once again, we recommend deleting the tweets that contain your personal information (pho… https://t.co/JEubSUwI1t @GucciKingVV Greetings! We apologize for any delay in response there may have been, as we've had a higher volume of… https://t.co/sAwj8WuZJ8 @stevoc331 Hey, Stevo! As someone who likes to keep a close eye on my order details, I can understand why you'd be… https://t.co/ubHnJoGb1Y @davidmoses816 That said, if you continue to have trouble getting in touch with them for support with this, please let us know! ^Elle @davidmoses816 (2/2) step in and help with this, our Best Buy Credit Card support through Citibank would be your be… https://t.co/nGBvG8njJR @kirkchristo Thanks for the update. Can you please send us a Direct Message including your full name, email, phone… https://t.co/CLKazZSb37 @davidmoses816 (1/2) Hi there, David! I can only imagine how stressful it must be to realize someone used your info… https://t.co/tyO39zpjQE @SapphireBloom04 Thank you so much for providing us with that update. We're so glad to hear you were able to get su… https://t.co/G2idZD53v5 @rosswallen Hey there, Ross! Thanks for Tweeting at us. We want to make sure your missing order is addressed, so pl… https://t.co/7mJbbuU7Dr @ChrisEibarra Hi! Whenever I'm not home to receive a package, I usually have reach out to my landlord to get it, so… https://t.co/dyTEFml45E @ken2dethlok Hey there! I know it's difficult when your order is delayed, and especially so when there is no update… https://t.co/2fbwZJ2i9A @marquezguadalu1 Hey there! This is not what we want to hear happening, and thanks for Tweeting about your experien… https://t.co/kOyXAG6IMB @Jhhardage Thanks for Tweeting at us. We replied to your DM a short while ago, so please check your inbox when you… https://t.co/bu2AZ8eg5r @Cowmix Hey, thank you for sharing this feedback with us. I understand the concern and I'd love to make sure this g… https://t.co/u5wofzKWZi @njohnsbta Hi there! We'd be happy to look into this for you and see how we can further assist, however possible! C… https://t.co/xNK5uwTz08 @rockman182 Hi there! Thanks for reaching out to us on Twitter. I hate to hear your package didn't make it to you.… https://t.co/L2WxTVGnJg @SarahIsEgyptian Thank you for reaching out to us here on Twitter. We have received your DM’s and will follow up wi… https://t.co/TLJ0YeeAC1 @kirkchristo Hi, Kirk! Thanks for Tweeting at us about your refund. I'd be wondering about this too! Have you seen… https://t.co/6t6TRO658M @succinging Hello! We strive to providing a safe, welcoming environment to shop for all of your electronics needs,… https://t.co/h51sI01K9U @caitiecoo7 Hi, Caitlin! Thanks for Tweeting at us. We hate to hear you haven't been able to receive the support yo… https://t.co/SdkQ3KMtMo @tovarls Thanks for taking the time to reach out! I'm happy to help. I just replied to the DM you sent to us. Pleas… https://t.co/iy8tVbDQCo @Gr8Thoughts Greetings! Order delays are a letdown, and I can understand your concern if it is on hold. I'd be happ… https://t.co/7Fz0m2VArh @randomnessamber Thanks for connecting with us here on Twitter. Placing an order with us should be a worry-free pro… https://t.co/W6TpwVGkIB @Click4Coupon So we may further assist, could you please send us a Direct Message (DM) on here with your full name,… https://t.co/G35YrBC7Hg @Click4Coupon Hi there! We'd be happy to assist you with your concerns, however possible! We do recommend deleting… https://t.co/Vsc6OzlbKK @Alphaa999 Thanks so much for your patience! I just replied to the DM that you sent us. Please feel free to get bac… https://t.co/XWj9X7LULt @andrewjohn081 Hi there! Thank you for your patience as we got to your correspondence. We want all customers to hav… https://t.co/sFGN0Mqnw4 @jenhallonline Hello! Thanks for reaching out. Please send us a DM with your full name, email, phone number, and or… https://t.co/ApmJfoxYom @JoeyPucks86 Hi, Joey! Thanks for Tweeting us, although I hate to hear you haven't received the support you've been… https://t.co/MvZmgISPsn @JJMiller01 Thanks for reaching out, Johnnie! I'm happy to help out. I just replied to the DM you sent to us. Pleas… https://t.co/Opb23Ml9uP @LockEndL0L Hi there! We appreciate you choosing Best Buy for the recent purchase, but learning your order may have… https://t.co/R7C6SCNJnT @NICWILMERMAID Hi there! When our customers need support, we do our best to provide as many options to connect with… https://t.co/zxDYFNR2Qh @ZTGD Got it! ^Andrew @TurnerDCentury Hey! Thanks reaching out to us here on Twitter. I'd like to explore this further with you, and see… https://t.co/9LtwIiBHok @morejameson Hi! I know it isn't fun to have issues like this. As Citibank, N.A. is the issuer of your My Best Buy… https://t.co/m0eWOtjaSp @JakeyScherm Thanks for reaching out! We want great experiences for all of our customers, and while I cannot promis… https://t.co/7Gm0evof8u @ZTGD Am sorry to hear that. I'd be happy to take a closer look on this for you. Send a DM with your name, phone nu… https://t.co/NSrJpd3qlV @manofsteel83 Hey! Thanks for reaching out. I would ask that you delete your post as it contains your email which v… https://t.co/2pI0Lpc98t @aarontk Hi there! Thanks for reaching out to our team here on Twitter. Best Buy does have a Price Match Guarantee,… https://t.co/d1MZmb14q9 @DabbrDude Hi there! Feedback from our valued customers is one way we learn how we can improve. We'd be curious to… https://t.co/8Tfmzp66VJ @Mikethejustin Hi there! It is always nice to receive gift cards, but if you are unable to read the numbers needed… https://t.co/tJ6sjfh8QS @ZTGD Hey! Thanks for reaching out. Our volume has been quite high of late thus this delayed response. May I know i… https://t.co/t7HEwWpIyr @deathtocable Hey there, thanks for reaching out. Please send us a DM with your full name, email, and phone number… https://t.co/DWrJN9UPZc @ItsChefBoyRC Hi! Thanks for Tweeting at us. We definitely don't want to leave our customers feeling this way. I ha… https://t.co/q0txMR5MVg @MrPatrickMDoran Hey, Thank you for bringing this to our attention! This isn't the experience we want our customers… https://t.co/Zgm7eacjs7 @nat_pizza Thanks for letting us know. An email should go out once the game is ready, and not before. I'd like to l… https://t.co/w9VdNK9KRO @SRLobough We strive to make ordering the latest technology a seamless, easy process. It's a concern to see that yo… https://t.co/RSxmuilCaQ
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