Sign in with Twitter

Username:

When the moment is right, the world will be there for us to experience once again. Until then, we're here to help. Visit our COVID-19 Help Hub ⬇️

4,112 Following   171,370 Followers   71,505 Tweets

Joined Twitter 3/25/09


@CPFlo We just sent you another DM Carole. https://t.co/Z89AAoEgD7 @moola1122 Hi there, you have received an update via DM. Take care. @SRTSMZ Thanks for your message. We just DM'ed you back, feel free to look at your inbox. https://t.co/Z89AAoEgD7 @unni_danaee Hola Danaro, acabamos de contestarte por privado Revisa nuestro mensaje y, si tienes alguna pregunta, escríbenos de nuevo. @theresa43823899 Hi Theresa, how and when we pay the accommodations can differ per accommodation and type of bookin… https://t.co/PbFjjXdZHh @Billy09657542 Hi Billy, we haven't received any DM yet abiut this booking. Please DM us your confirmation number a… https://t.co/eswuPe6Z4S @brynfrombryn Hi Bryn, we can't give you a different answer as there has not been a new update which would change o… https://t.co/hGZlqpMggL @brynfrombryn Hi Bryn, at this time, we are unable to give you a different answer than we have already given on 29… https://t.co/3vTRd6lcip @MaxBannonLfc Hi Max, we haven't received a DM from you, but if you'd like to discuss this further, feel free to ca… https://t.co/OZmGcnCaUw @jpham1 Hey Jessica, we've just replied to your DM. @saraboxall Hi Sara, as mentioned in our previous DM, the property didn't inform that they'll be closed on the date… https://t.co/6TGiwoZeYv @brynfrombryn Hi Bryn, at this time, we are unable to give you a different outcome than we have already given. We'd… https://t.co/144EBNFj45 @1ryanturner We can definitely contact the accommodation on your behalf but, again, if no procedure applies, the fi… https://t.co/UHlnNand3c @1ryanturner Hi Ryan, thank you for reaching out. If you have a reservation in the UK and it doesn't fall under our… https://t.co/cFVP67hmrE @LarryJT Hi there, as mentioned we're here to help, however we're unable to look into the booking without the detai… https://t.co/f833iY7vr9 @LewisGTaylor Hi Lewis, we've just sent you a DM. If you have any questions, or need any further assistance, please… https://t.co/FHyi00D0qM @AdamNHoskins We just replied to your DM. https://t.co/Z89AAoEgD7 @andrezstar Hi Andrés, we've just replied to the DM you sent. @loose167 Hi Lucie, we can definitely look into the status of the refund for you. To do so, please send us a DM wit… https://t.co/eoCkcEI3VM @CymruHampshire We're happy to help and to hear the accommodation agreed with the refund. Feel free to reach out to… https://t.co/lCY7YSbobC @MaxBannonLfc Thanks for getting back to us, Max — as mentioned previously, our procedures are based on government… https://t.co/r9YIfQQUtz @kandy58_smith If you need our assistance trough this channel, please let us know all your questions and share with… https://t.co/yDx8BOQYXX @kandy58_smith Hi Pamela, thanks for reaching out. While we cannot book a reservation on your behalf, we are happy… https://t.co/JBZpg4uspA @jpham1 Hi Jessica, we'd like to have a look at your booking to see what we can do to help. To do so, please send u… https://t.co/aJ75pboVVn @shasharulz 2/2 We would like to emphasize that we would be in a better position to assist you had you contacted us… https://t.co/tkAZL3FpqC @shasharulz Hi Swami, please note that our customer service had spoken to the accommodation and the result of that… https://t.co/g96RkFWk2S @stan_loppies Hi Stan, for security reasons, we are unable to support our accommodation partners via Social Media.… https://t.co/MOQvtqWKfk @Sophiarosa That doesn't sound good Sophia, if someone has accidentally used your email address when booking we can… https://t.co/cc4FPPkYBM @RoseHeathcote4 If you'd like us to take a look in to your booking to see how we can help, feel free to DM us your… https://t.co/J2ZxCjp5Op @RoseHeathcote4 Hi Rose, it's a shame to hear this. However, depending on the policy of your booking, it may only b… https://t.co/UUEHZDMgw4 @paul34569224 Hi Paul, we are sorry about this but believe you are overestimating our authority on your case: it is… https://t.co/sDxCjhrXUA @elainelgoodey Hi Elaine. Thank you for reaching us. You are right it sounds annoying receiving 9 email reminders f… https://t.co/HWp4Fon8Hp @ilovestreatham Hi there, we're monitoring the CoVID-19 situation closely, and we have procedures in place based on… https://t.co/FC0L7CR5AD @harpharptodd Hi Haley, at the moment we are following up on your case, we have informed you about the steps taken.… https://t.co/JbrmdA9eDl @SaraAlFerrer Hola Sara, acabamos de contestarte por privado. Revisa tu bandeja de mensajes y contesta al mismo si… https://t.co/nztg9SBCTS @CharlCharles_ Hi Charlotte, thanks for getting in touch with us. Feel free to DM us your confirmation number and p… https://t.co/j9Jdc1Sxsj @MaxBannonLfc If your booking is affected by government issued travel ban, feel free to DM us your confirmation num… https://t.co/hgrlQe1eGC @MaxBannonLfc Special procedures allow us to legally override the hotel's policies. Many countries have bans in pla… https://t.co/2YjGvobf6X @MaxBannonLfc Hi Max, we're monitoring the Covid19 situation closely & have special procedures (force majeure polic… https://t.co/3XlMIvR8jK @BasotiaJay Hi Jay, thanks for reaching out. Feel free to send us a private message and include your request, confi… https://t.co/jzm47HSFWK @CharityMeeler If you still need help with a reservation, feel free to DM us confirmation number and pin code, alon… https://t.co/h6pJfuwEo2 @CharityMeeler Hi there, cheers for reaching out. What do you mean by "They don’t transfer your cancellation"? If y… https://t.co/mNHorLjD8K @CGaravan Hello Clodagh, we are here to help so do not worry! Just DM us your confirmation and PIN code - maybe wit… https://t.co/DB0nBTULk2 @jpham1 Hi there, we are sorry to hear about this. Still, we must reconfirm that if your policy is strictly non-ref… https://t.co/x2zflm1a2R @MinusNineLives Hi there, we're here to help. Feel free to DM us your confirmation number, PIN code and name on you… https://t.co/ajnX6vQDss @ivaniel2 Cheers for your message. You are always charged according to the policy of the property that you book. If… https://t.co/In0r0bwcpm @irresoluta_ Hi there! If you cancelled for free, the property will have to refund you if you were charged in advan… https://t.co/61z9iMZsXT @LarryJT Hi Laurence, in order for us to be able to assist you with your reservation we will need your confirmation… https://t.co/10yA7wNSzh
6/3
2020
Our mission is to make it easier for everyone to experience the world. Unfortunately, we’ve seen that not everyone… https://t.co/arRyErBNRl @LarryJT Hi Laurence, please share your confirmation number and PIN code via DM , so we can take a look at your cas… https://t.co/ROiHjNI3xG @dale1971c If your booking is affected by government issued travel ban, and you are not happy with a credit note op… https://t.co/XYC4PyAKdI @dale1971c Special procedures are based on official travel bans. Recommendations not to travel aren't the same as t… https://t.co/288BMvuDRF @dale1971c Hi Dale, the accommodations set the information and policies on our site and in most cases they manage t… https://t.co/sicLUpu0c8 @emily_k_olson Hi Emily, for the COVID emergency we are following the most impartial of all criteria: the regulatio… https://t.co/8HxngYX4br @RebeccaPinn We can contact the accommodation on your behalf to verify the refund status and confirm when it'll be… https://t.co/du2r7hlwRt @RebeccaPinn Hi Rebecca, usually the accommodation has to process the refund of the deposit within 15 business days… https://t.co/7K0kAa6Ntt @harpharptodd Thanks for getting back to us, Haley — we've just replied to your DM. @emily_k_olson Hello Emily, we are sorry about this situation and would like to look more thoroughly into it: pleas… https://t.co/BCCCXWxdJ6 @mnbakker Hola Marcel, lamentamos que hayas tenido una mala experiencia con el alojamiento que reservaste. Como te… https://t.co/KPIlumhOhz @donmarzetta Hey again. We just sent you a DM. Please read it and if you need our help, reply. Cheers! https://t.co/Z89AAomFex @am_confused_ It's a shame to hear about your experience. We'd like to know what happened and have a look at your b… https://t.co/8K8ofLC6vI @atlantacobb Hi Atlanta, we've just replied to your DM. Check your inbox and let us know if you have any question. @aksajwani We also kindly recommend that you edit/remove your previous tweets which contain your booking details, a… https://t.co/ylQIidAipk @aksajwani Thanks for getting back to us, Ahmad — for security reasons, we've just sent an email to the email addre… https://t.co/UFSrHp9MjH @rchlhrrsn Unfortunately flight bookings never go hand in hand with hotel bookings. Unless special procedures apply… https://t.co/p29AYu2TV7 @SnapshotMark Hi Mark, we appreciate your message. We're happy to look into your options. Please just drop us a qui… https://t.co/liFuGmvc25 @lauradpatton Hi Laura, we're here to help. We'd like to have a look at your booking to see what happened and what… https://t.co/kSCBn3zzdj @escargo24 Hi there, we're glad to hear it's already sorted. To answer your question, the availability is set up by… https://t.co/bEO4MyqAnj @danielavizia Ciao Daniela, ti abbiamo inoltrato anche noi una risposta. Ti chiediamo di fare una verifica su quell… https://t.co/C486uDgUKm @StephenBassett Hi Steve, we trust evidence: this is why we are asking you to substantiate your claim with a screen… https://t.co/Wihv6AAnFy @JaspThe As mentioned, bookings are always confirmed by email, confirmations are sent to the email address used whe… https://t.co/rLA8GOTtwS @JaspThe Hi there, bookings are always confirmed by email. If you do not see the reservation in your account you ca… https://t.co/JkGhsbV37y @rchlhrrsn This means, only the property can make a decision on a refund. Unless you had already received a reply b… https://t.co/7CCS7CCJ64 @rchlhrrsn Thanks for your message Rachel. For Italy, special procedures are active until today. Depending on if th… https://t.co/m3lGYbOEwi @Adamianpearce Hi Adam, if the accommodation offered you a free cancellation, you should indeed receive a refund of… https://t.co/OPASgjhfYO @theresa43823899 We still need your booking details (confirmation number and pin) via DM, so that we can confirm th… https://t.co/37pbrNlmGW @Adlersx Hi Adlers, it seems our site is fully functional at this time, but if you are facing any internal server e… https://t.co/IuIRXH5f0U @adspedia Hey Val, as we mentioned previously, you've received the email as part of a routine procedure. We in cust… https://t.co/XmpLeGn3Q8 @danielavizia Ciao di nuovo Daniela, prendiamo atto della tua ricostruzione degli eventi ma vorremmo avere anche no… https://t.co/p5SdP0gzp6 @theresa43823899 Hi there, if a property confirms a modification, we modify the booking accordingly as we have no r… https://t.co/1NqQTHAHsb @AlisonJayneDutt accommodation name and location, check-in and check-out dates and name of the booker. Alternativel… https://t.co/SXSjkufcUk @escargo24 Hi there. Thank you for reaching out. We don´t manage the payment of reservations, this is done by the a… https://t.co/CfvUTQOkLF @AlisonJayneDutt Hi Alison, thanks for reaching out to us. We can try to find the reservation, but we would need mo… https://t.co/WOus19jWaU @shasharulz Hi Swami, our records show that we got in touch with both you and the property. We would only contact y… https://t.co/j6vnNg8akg @james_s_bedford If you need help with a reservation, you can always DM us the request, along with confirmation num… https://t.co/p97SuJnyN1 @james_s_bedford Hi there, we're saddened to hear you feel this way. We always like to help as much as we can, and… https://t.co/b78zfVYeRQ @bovinebrothel If your booking is affected by government issued travel ban, feel free to DM us your confirmation nu… https://t.co/uksOJLa6p9 @bovinebrothel We would only need to wait for a response if there are no force majeure policies covering your booki… https://t.co/uAKg6XRIOT @colpag60 Hi there, thanks for reaching out to us. We would need to have a look into your reservation to see the st… https://t.co/1cUhcWHZQo @harpharptodd That does not sound good Haley, we'd like to know more about what happened. Feel free to DM us your c… https://t.co/Zd05sBcKnl @TomCrouchGolf We just DM'ed you Tom. https://t.co/Z89AAoEgD7 @ferridaym Hi Matthew, we are sorry this is how you feel about the situation but unfortunately, there is nothing el… https://t.co/qICtazRnHP @Serenelilah We replied to you, please check your inbox. https://t.co/Z89AAoEgD7 @JuStMeAlWaYs20 Hi Lavinia, again, we're not responsible for the accomodation's availability since they're in charg… https://t.co/DnLwiE1uyo @GaynorMuat Hi Gaynor, we'd like to have a look at your booking to see what happened and follow up on the refund fo… https://t.co/5c6ZxAa81U @littlemissmee Currently, the special procedures for the UK are active until June 15th. We will have to see after t… https://t.co/b03uwCcGkg @sianjesson If your booking is affected by government issued travel ban, feel free to DM us your confirmation numbe… https://t.co/8pt4YhApzb @sianjesson Special procedures allow us to legally override the hotel's policies. Many countries have bans in place… https://t.co/ffa192FPpy @sianjesson Hi Sian, we're monitoring the Covid19 situation closely and have special procedures for select location… https://t.co/zQy4AWPIJ6 @adspedia Hi Val, thanks for getting in touch. As part of a routine procedure, we'll send an email advising you to… https://t.co/6gIZckgZm6
6/2
2020

0