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102,133 Following   1,307,883 Followers   1,228,058 Tweets

Joined Twitter 12/23/08


@bills2424 Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include… https://t.co/oZVZS9mqtA @IanMcGrory If you can send us a DM with your full name and booking reference we'll see if we can help you with thi… https://t.co/cCFiy9Olrl @DSDST4 Hi Duncan, please send us a DM with your booking details and we'll take a look. We may need to ask a few mo… https://t.co/WsJqKUXgky @PhillipLL You can view the latest information on the status of your flights by logging in to Manage My Booking on our website. Paul @Craigmurph We do understand the wait must be frustrating, Craig. Please be assured this has been escalated. Your r… https://t.co/YMuzdIviVA @zoe_464 Hi Zoe, apologies for the delay in responding to your message. As you have a BA Holidays booking you would… https://t.co/3EyIQblE4S @Cummings2Kate Hi Kate, please DM your full name, booking reference, email, billing address and last four card digi… https://t.co/zPOV9ISEmN @HandsClean Send us your booking reference via DM along with as much information as possible so we can take a close… https://t.co/uxD2XhyLWc @reellovefilms Hi Frances, unfortunately, due to the high volume of refund requests the process is taking longer th… https://t.co/zKFE7WSbNU @Bernadettekl That's great to hear, Bernadette. We'll hopefully see you on board with us soon. In the meantime, stay safe. Lisa @Canada541 Send us your booking reference via DM along with as much information as possible so we can take a closer… https://t.co/l0KM4wskfO @RK32247801 I'm afraid we're unable to assist with refunds for bokkings made through a third party agent. You will… https://t.co/16JoPhhU6Y @jankrav We'll still be here for you when the world calms down, Jan! Fingers crossed you have that trip of a lifetime still. Kimbers @krieg407 @Orbitz I'm afraid we're unable to assist with bookings made through a third party agent. You will need t… https://t.co/W3vBQ8pWFw
5/29
2020
@Harper_Paddy Hi Paddy, unfortunately, you're not able to claim for Avios after making the purchase. Kit @SusanFries11 Let us see how we can help with this. Drop us a DM with as much info as possible and remember to incl… https://t.co/OvZQ9IqjOj @jkgfineart Hi there, please send us a DM with your full name and booking reference so we can look into this for yo… https://t.co/lH8DpjTyIA @McClearystaff We've had to adjust our schedule following the ongoing situation with the current Covid-19 situation… https://t.co/LBB5egnt6d @Dingyuk Hi there, we're still operating flights out of Manchester so not too far from you. Did you need some help with rebooking? Kimbers @ojcmoore Send us your booking reference via DM along with as much information as possible so we can take a closer… https://t.co/uxDypcWq0t @luvianlian You can call if you'd prefer but we can also help with that request. Amy @LMorganEdwards Hi Lucy, we're really concerned to hear about your refund request. Unfortunately, we're unable to r… https://t.co/hjVFL93DqB @James76001606 Hi James, at this stage we can't offer you any advice on future recruitment programmes. You'll be ab… https://t.co/qqymKwRE7k @YattaBuzz That doesn't sound right, Alan. Can you DM us the details of the Customer Relations case so we can look… https://t.co/n8EQ3Qe9g9 @HelenLaw3 Send us your booking reference via DM along with as much information as possible so we can take a closer… https://t.co/uVv7bZA5hw @stevepkirkby Let us see how we can help with this. Drop us a DM with as much info as possible and remember to incl… https://t.co/JiLUlDEuAU @HarrietStansall Hi, Harriet. As we have explained previously, we can't give you the answer you're looking for. Neil @Burgoynep You would still need to make the booking through us, Patricia. Beth S. @melanieharvie1 Hi, Melanie. We're sorry you feel it is unfair, but that is what our policy is and we can't do any… https://t.co/3ksLu2dREL @MingyanZhu Hi, there. If you have a voucher, the validity is up to 30 April 2022. Once you have a voucher, you'r… https://t.co/KcIWXEaCv9 @FAWAmpadu Send us your booking reference via DM along with as much information as possible so we can take a closer… https://t.co/A9xfTDZwSW @MathsRobinson Let us see how we can help with this. Drop us a DM with as much info as possible and remember to inc… https://t.co/Jr1LUZeVP3 @APascual1211 We may need to ask you a few more questions for data protection. 2/2 Linda https://t.co/L1epyfzysM @APascual1211 Hi Angelina. We're unsure what's happened, especially with your voucher and ticket issue. Send us you… https://t.co/uONqsxCrhc @Burgoynep We're still operating a codeshare service with Aer Lingus and you can use the voucher as part payment on these flights. Beth S. @APascual1211 a flight with us. We're here 24/7 if you'd like us to check the availability for you. 2/2 Linda @APascual1211 We're so sorry our call centre team have been rude and unhelp, Angelina. Your voucher is valid for tr… https://t.co/E0CIuMFMNB @mrkebb Hi, Dave. We're sorry, but we can't help you with issues you have with Aer Lingus. Neil @APascual1211 Hi Angelina. We're afraid once you've accepted the voucher we're unable to offer a refund. Can we che… https://t.co/Ru17BRFeMx @Jacks_Burrito Hi, there. No problem. Neil @Burgoynep I'm afraid you the voucher can only be used by the person named on the original booking. However, it can… https://t.co/JgOQj6kP1A @ukdisneywife Absolutely, Jade. We're here 24/7 if you need any further help with this. Linda @bengomori Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include… https://t.co/OpLFeDTKvz @Jacks_Burrito Hi, there. We're sorry to hear your flight has been cancelled. Do you need help rebooking? Neil @ADtwitttr The last five direct messages have been from me, Alex. I'll look in to your issue now. Julie @nursealana Hi, Alana. We're sorry to hear this. Can you follow us and send us your details. We may need to ask… https://t.co/vK2xaZtfeF @IUallie Hi Alexandra, we'll look into this for you. Please send us a DM with your full name and booking reference.… https://t.co/2IGkD4xUhx @ChiaraZitaKing Hi Chiara, please DM your booking details so we can take a look for you. Kimbers https://t.co/L1epyfzysM @Tiziaa2 We hope this will give you plenty of time to plan your next trip with us. 2/2 Linda @Tiziaa2 Hi there. Once you've accepted the voucher we can't offer a refund. However, as of 28 April, we've extende… https://t.co/HTrt1DjBvp @LisaBul71435454 Hi, Lisa! Drop us a DM with your details and we can look into the options available to you. Si https://t.co/L1epyfzysM @annalouiselane I'm sorry you feel this way Anna, I can appreciate your frustration however Steph is correct. There… https://t.co/dZ7eZGIEvV @charlesmthomas_ If you're unable to check-in online, we can only advise to proceed to the airport as normal. We're… https://t.co/GkwWh6CxKR @jimmythekemp We don't have any policy at this time. Any updates will be provided on https://t.co/2Ty8CEO0Dq. Kieran @BdBobroff We'll take a look at this for you. Can you please DM us your details? Kieran https://t.co/L1epyfzysM @annalouiselane Policies will vary between airlines on what they are offering. We can't comment further on this. Wi… https://t.co/dr4Kp0TxCq @AleBM4 Hi, Alee. The voucher can't be used online. If you want help making a new booking, please follow us and s… https://t.co/V1poaApPqq @notarealpython2 Then, you'll need to speak to our Sales team, Matthew.. Don't worry you won't have the offline cha… https://t.co/THImNv65LA @rebeccaconway83 Hi, Rebecca. The availability for July 2021, won't be released until mid August 2020. Neil @Margare22340839 Hi, Margaret. Sorry to hear this. If you have a complaint regarding your travel agent, then you… https://t.co/HLZ4pYHxnS @notarealpython2 Is it an e-voucher issued by our Refunds team or Customer Relations team, Matthew. Or is it the vo… https://t.co/EQNjXwbkJV @ADtwitttr I am a real person. Alex. For GDPR reasons I need the full billing address including the postcode and th… https://t.co/4xMD9bu5Lf @notarealpython2 Hi Matthew. What error message are you getting? Karen @Chet300 Hi, Chetan. We're aware how long our Refunds are taking at the moment. Our Refunds team are extremely busy… https://t.co/5kfwevAUC2 @Rob06468338 Hi Rob. You can combine a maximum of three vouchers together, as long as the names on each voucher are… https://t.co/R05bi75BrE @NICoachDK Sorry to hear this, Dave. Please send us a DM with your booking details, and we'll see what we can do to… https://t.co/aJdxpL4qS9 @ADtwitttr Please DM us the full billing address including postcode and the correct 4 digits number. Thanks. Julie https://t.co/L1epyfzysM @ADtwitttr Thanks for the details. Let us look in to for you now. Please don't put your personal booking details on… https://t.co/XJ5KOl6dgY @Mammylaine Hi there, if you'd like assistance with your booking, please DM us with your details. Cody https://t.co/L1epyfzysM @anyagrace Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include… https://t.co/DsTdJ6JYvc @mjb293 Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include yo… https://t.co/gnKDXaCMma @andywash Please send us a DM with your booking details so we can look into this for you, Andy. Siobhan https://t.co/L1epyfzysM @ADtwitttr We have your direct message, AJ. It's best if you keep your conversation with us on direct messages othe… https://t.co/Lib7ZhIpiZ @CohenCarter7 I'm sorry we're unable to exchange a voucher for a monetary refund once it's already been requested o… https://t.co/dsiWnZ6s74 @edjenner70 as much information as possible so we can take a closer look. We'll also need you to confirm your full… https://t.co/NR0Q3X4CEg @Defencebrief Hi, Nicholas. Sorry to keep you waiting. Once you have chosen the vouchers, I'm afraid you're not e… https://t.co/wW0eZLyJvI @edjenner70 the only ticket of that price online and so the agent won't be offered it by the system. If you'd like… https://t.co/VVrf1N7nG9 @edjenner70 Hi, Ed. We're concerned to hear your comments about a price difference. You may be aware that in an air… https://t.co/XZrcQPyPz6 @griffsymonds360 spoken to your travel agent? What did they say on the matter? To look into this further for you we… https://t.co/dYsyWiaF5A @griffsymonds360 Hi, Gareth. We're sorry for the late response. If you purchased your airline ticket through an age… https://t.co/NYCi8nBHxc @InstantQuizzes This isn't a good thing to hear. If you've already spoken to a Customer Service agent, we'd recomme… https://t.co/F0pJyem3ZK @PinkPeaDee We can assist with a refund here, Danielle! Send us a DM with your booking details and we'll be happy t… https://t.co/oPonMthHtY @NithyaVignesh3 Hi, Nithya. Our first flights out of Delhi and Bombay are on 02 July. Neil @ARH281 @BBCBreakfast We really do appreciate your kind comments, Alex. Thank you, it means a lot to us during this time. Soph @pleased2bme Of course, please DM us your booking reference and full details so we can help further. Mahsa https://t.co/L1epyfzysM @lilacCourt If your flight is cancelled, we can refund you via Twitter. Please feel free to DM us. However, we're u… https://t.co/nQie650X4N @Balcheen Hi there. Send us your booking reference via DM along with as much information as possible so we can take… https://t.co/9y7zuWP1aO @BoyBattersea Hopefully, this will resume after 15 June. However, things may change depending on the situation. Pip @HarrietStansall Hi there, at that point you would have been checked in for your flight. Ideally you need to give a… https://t.co/5z4C5aa9Of @budgiebae Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include… https://t.co/nFWtak68xY @HarrietStansall Hi Harriet this is not something we can advice I'm afraid as this could happen even once you've bo… https://t.co/cPwI6v5di5 @bullocsu Hi sue, we're sorry for the delay in our reply. Thank you for letting is know about your experience this… https://t.co/bDwvedPnYj @melanieharvie1 Hi there, I'm sorry we're unable to assist you further. Barbara @HarrietStansall Hi Harriet, we would let you know as soon as we could. Please ensure all your contact details are… https://t.co/2YsWUgKjWO @melanieharvie1 Hi there, new policies can come into place at any time. As previously advised please keep checking… https://t.co/Eh2KaPFBK9 @izyofficial Hi Izabella, did you contact the Executive Club via the details previously provided? Cody @KBCara Hi there we're sorry for the delay in our reply. We release flights for sale 354 days in advance. We're cur… https://t.co/Rb0tNYWeYR @melanieharvie1 Hi Melanie, we're sorry for any frustration caused. As your travel date is after 31 July 2020 we ca… https://t.co/KibovZruDR @ryangolding2010 Hi Ryan, I'm sorry you can't get through. Can you please DM your booking reference and contact num… https://t.co/Uuv6cDO6wk @TheCarlottas Hi Perry, thanks for letting us know about your experience, this is greatly appreciated. We're a DM a… https://t.co/wJ3vGq8I0H
5/28
2020

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