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102,750 Following   1,265,925 Followers   1,192,199 Tweets

Joined Twitter 12/23/08


@andymitchell We always clean the aircraft before it departs again. All passengers are responsible for taking their… https://t.co/pS68CwMOye @emmaalm_ Hi. Please use the contact details in the email you received with the offer of the eVoucher. It should be… https://t.co/j4RTrnpJff @mikea_avery Hi Mike, we're sorry for the delay in responding. Unfortunately we didn't have enough crew to be able… https://t.co/CksiQCLyGv @AvgeekDan Glad to see you were well looked after, Dan, and we look forward to welcoming you on another flight soon. Phill @Laurandre12 Hi Laura, you should be fine to travel on the old passport as long as all of the details match and the… https://t.co/OlkcsGNhcH @HayleyDavis1997 Hi Hayley, we're sorry for the delay and to hear about your flight being delayed. I do hope you ma… https://t.co/ecAs18uFVq @dan_wilkes Hi Daniel, we're sorry for the delay in coming back to you and thanks for our great feedback about our… https://t.co/VFOUsPyu4h @dcoyle17 We'e really sorry to hear this, Duncan. You can be assured we've passed your feedback to the relevant tea… https://t.co/IQG8XuIP6B @handbagnut Whilst we have a very good partnership with Aer Lingus, they aren't a oneworld member so many of the be… https://t.co/cnNAmsUZi1 @BTattam Can you DM us more info on what happened? We'll also need you to confirm your full name and booking detail… https://t.co/sAxjcD77m0 @RussellGArcher Hi Russell, we're sorry for the late reply. You can DM us directly by replying to this message. We'll be happy to help. Jo @gingist1 Hi Steve, we're sorry for the delay in our response and to hear you remain disappointed. However, my coll… https://t.co/SGzQzs5OfV @drgitlin Thanks for sharing your views about the latest update, Jonathan. Ste @aigwilson Hi Andrew, apologies for the delay. It's great to hear the team in the lounge were able to help you. I'l… https://t.co/oeNCKZsfJz @Hannahniixon99 Send us your world tracer reference via DM along with as much info as possible so we can take a clo… https://t.co/xMPG63BMaj @phil_wiffen Thanks for your feedback, Phil. We're pleased you enjoyed the food on your flight and we'll pass on yo… https://t.co/OWX3IEEIhY @michelleorf82 Cool pic! Thanks for sharing. Ste @charlie_litch Hi Charlie, we can certainly pass on your query to our BA Holiday team. I've sent you a DM asking for more information. Jo @shopathumble Hi there, you're right it is Quince jelly. Currently it's fig relish, but the jelly was Quince. Hope this helps! Fiona @AidaPopoviciu You're more than welcome, Aida. If we can help you with anything else, please feel free to come back… https://t.co/Ra6gbp0pL5 @newstruthliz Hi Liz, sorry for the delay in coming back to you and to hear about your experience. You can be assur… https://t.co/hxG5se7Eul @djohnsonxyz You'd need to check each transaction on your account, via the website. If you spot any bookings missin… https://t.co/RQRT86LoSZ @THFC_JL_SM Hi there, we're sorry to hear you're having problems. What was it you need help with? David @JESSTOFFICIAL Hopefully number 4 was the best, especially in First. Good luck trying to build on your total. Phill @DarioInderfor I'm afraid that's not something we can do for you over Twitter. Please contact the Executive Club. T… https://t.co/7eYghTdZ7H @PurpleHayesUK Our flights to Tokyo will be operating as planned, Richard. Any refunds will be as per the fare rules of your ticket. Lindsey @deedeechickie Hi Laura, you can be assured we'll pass your feedback to our Airport team for their attention. Again… https://t.co/naokX9xn7t @PattyKostkova We're sorry for the disruption. If you've incurred any expenses due to refreshments, please keep th… https://t.co/TFDVkq0Ia5 @BenMurphyF1 Hi Ben, we're sorry for the delay in coming back to you and to hear you're unable to us our website. P… https://t.co/NGJ8kgvGvq @Brann29k Hi Kieran, we're sorry for the delay in coming back to you and to hear your flight was massively delayed.… https://t.co/ZbDG67CAHp @anghelides Hi Peter, we're sorry for the confusion. So we can look into this for you, I've sent you a DM asking for further details. Jo @anghelides Hi Peter, you can add your passport/visa details by clicking on https://t.co/J8JQjsBjJC and log in to M… https://t.co/pK46I9MfxA @johnjbullen Hi John, we're very sorry for the delay in coming back to you and to hear about your experience with u… https://t.co/IDMhEGM6qL @gur_bswiz We'd just want to make sure. Oliver https://t.co/L1epyfzysM @gur_bswiz If you've cancelled recently, it should be with you within 3-5 working days. We'd like to take a look to… https://t.co/rNFiXGtpQD @Cuball4 Hi there. As it happens, we're increasing the frequency of our flights to Capetown from London Gatwick as… https://t.co/3F9gIg3A91 @emmalouiselong Thanks for the feedback, Emma. You can thank Harry personally by completing the following form,… https://t.co/MZA5ZMk97e @doaneatlarge Hi Deborah, sorry for the delay in coming back to you and to hear about your experience today. I hope… https://t.co/3VTl7s0HkS @alyssa_mc_ their attention. I hope we have the chance to welcome you back on board very soon under better circumstances. Jo 2/2 @alyssa_mc_ Hi Alyssa, we're sorry for the delay in coming back to you and to hear about the experience you've had… https://t.co/IRpmU1vidu @MBradshawNUFC Hi Matt, if you don't take the outbound flight then the return flight will be cancelled as your tick… https://t.co/AKnv5rM8A1
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2020
@james_monaghan We're sorry for the late response, James. We need a little more information for GDPR. We'll also ne… https://t.co/RSxboi1arE @xiaohang0630 Let us see how we can help with this. Drop us a DM with as much info as possible and remember to incl… https://t.co/T8akem2CKE @HillisDx Can you tell us the items you do need? Julie @Lorna_Matty We hope you had an amazing flight with us! Si @olouie Hi there, you can provide feedback, or lodge a complaint, by clicking on the following link:… https://t.co/bEEamzRKYw @Thorpy74 Sorry for the delay in our response Nik. Were you able to get checked in ok? Phill @yorkshireorange Hi Richard, you can make a claim by clicking on the following link, https://t.co/7yWFtmH69k, or by… https://t.co/tX3jqTDLiW @ecm_242 Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include y… https://t.co/eCBrLTyYJr @nikki12292058 We're sorry the captain or air traffic control decided to divert the flight for you, Mikki. We're no… https://t.co/4RPAW1QsKo @JonPearsonJP Hey there. To change your booking online just log into Manage My Booking and click on the flight you… https://t.co/lrJcdi8uBm @gleonhard That's not good to hear. We hope you're still able to enjoy your flight and we'll make sure to feed this back. Si @stu_gray22 Has your bag not arrived? Si @helenjwc We don't have a dedicated email address for our Customer Relations team. However, you can update your cas… https://t.co/rKWZnMiHU2 @GeoffKitchener Hi Geoff, if you have the app, you can check in through this. You'll be able to download the boardi… https://t.co/sBDkBgWOdj @ciarakenny5 Hi Ciara, we do pass on your feedback. This is will be looked at by the relevant teams. Kit @_casualtravel Deleting the app and reinstalling it is the most extreme of measures. If you're not getting the book… https://t.co/pgWm8Kv6Ao @helenjwc We deal with emails in date order and we're unable to speed up the response. We're unable to provide a ti… https://t.co/q4O00z5Tlv @NickyByng @Iberia_en @traveloneworld We're concerned to hear this, Nicky. We would advise setting up a complaint w… https://t.co/UxgWxpNqhl @stu_gray22 That's not good to hear. We hope you're able to exit the airport quickly upon landing. Si @helenjwc Sorry for the delay in our response, Helen. We understand your frustration. Our Customer Relations team a… https://t.co/aQUP4nXmQ2 @GillDav99182625 Hi Gill, I'm sorry to read about what has happened to you and your husband. If you'd like us to h… https://t.co/uUuaK9nr7w @MikeBakerActual We wouldn't be able to advise a specific time frame for this, apologies for the frustration caused. Paul @MattieSav We understand your disappointment, Matthew. Did you make your connection? Did the gate staff advise you… https://t.co/cWbLu7oIkQ @RasheshJoshi We understand your disappointment, Rashesh. Not what you expect when travelling with British Airways.… https://t.co/d7RDaCmaBn @andrewthomas09 We're sorry to hear this as reasonable expenses should be covered when a BA flight is delayed or ca… https://t.co/XU9sHIhgqT @WixFics112 We can divide the booking Andy, but our tickets are non-transferable. Is there any chance the person wh… https://t.co/lBA0pO4tbG @TeesTraveller We appreciate your understanding especially with the level of disruption you've faced. We hope you e… https://t.co/ahLuBOpyXf @admphillips2 Hi Amanda. Please send a DM with your query. Please include your full name, booking reference and con… https://t.co/8NWeoFxd1s @Zeppelin_Cow Hope you had a great fight to Vancouver, James! Steph @SA5G Hi Sam, if you'd like us to help with this, then drop us a DM with as much information as possible about your… https://t.co/WOjtXZnnLQ @JustSaraxx We're really pleased to hear this, Sara. Exactly the service we expect from our staff. Of course I'll p… https://t.co/I6zWazS8zS @HillisDx you'd usually just have one of, for example, hair straighteners, then buy a replacement only if your bag… https://t.co/NzbGWvELcO @HillisDx We're sorry you're getting mixed messages. The World Tracer references are updated as quickly as possible… https://t.co/cKJGINfkVN @JohnMil92937314 You can submit a claim with our Customer Relations team online here: https://t.co/Ymc69eE6uH Steph @pmclarkson We're pleased to hear this. We work closely with Wilson James in both London Heathrow and London Gatwic… https://t.co/bvdNSdOvWF @BobMcGowan81 We're really pleased to hear this, Bob. Exactly the service we expect from our staff. Of course I'll… https://t.co/P0kreS6pRR @Berrezai Hi Olivier, we can't assist with online check-in, but we can check your booking to see if there are any i… https://t.co/d0TD2VeERm @roastmoon Hi Freya, just to be clear. Is this the account you get the option of logging on, use the Executive Club… https://t.co/YVAsVDUXk6 @Maddog77283 Hi Will, the minimum connecting time at Frankfurt airport is 60 minutes. We wouldn't recommend a 55 minutes transfer. Kit @haffner1111 Send us your booking reference via DM along with as much info as possible so we can take a closer look… https://t.co/rAS7SC2QNm @Littledartdevon We're really pleased to hear this, Edward. Exactly the service we expect from our flight crew. If… https://t.co/UMzzvdQTzf @SirLordStevo Glad to hear it's all been resolved, Steven. Let us know if there's anything else we can help you with. Steph @ShimshiMoshe We can't email you as this is a Twitter platform. If you're unable to send us the details by DM, plea… https://t.co/ShLwtLHi06 @KarenYuen05 We're glad we could help, let us know if you've any further queries. Paul @HRatPennyhill We're glad you had a wonderful time celebrating your husband's 40th birthday, Stephanie! If you have… https://t.co/jRYL1Gx0EG @PellEthanwpell No worries. Thanks for getting in touch and fingers crossed for no disruption. Chris @JohnMcGlynn Unfortunately, Fast Track Security isn't something we offer for Flight Connections, John. Our Club Eur… https://t.co/mXFagNXCxF @r4anhughe5 That's disappointing to hear, Ryan. Can you DM us the details of your case? we may need to ask addition… https://t.co/7rCFzbb23e @pmclarkson We completely agree. We would also advise the passenger to contact our Customer Relations team so this… https://t.co/uFdZ04ACzV @GuyRobotTV Let us see how we can help with this. Drop us a DM with as much info as possible and remember to includ… https://t.co/TyjvPe3lBK @ArnaudBacros We understand your frustration, Arnaud. However, safety is our number priority and we had to cancel s… https://t.co/JVNitcDmKk @NigelHumphriss Apologies for the delay in responding to your message, Nigel. How can we assist you? Kit https://t.co/L1epyfzysM @JacobKentLedger We're sorry you're having difficulties with your booking, Jacob. As your booking is made with a th… https://t.co/DT671FQhmY @jimbanks That's great to hear you finally got that upgrade, Jim. We hope you enjoyed the flight, thanks for sharing. Kit @stu_gray22 Hey there! Sorry to hear you're delayed. It looks like this is due to a late incoming aircraft. It's du… https://t.co/nlQOiqF5qP @AussieHarj We're pleased to hear you're finally on the way. We hope you were able to enjoy your flight home despit… https://t.co/p4yhexxvip @PellEthanwpell Hi there, if your flight gets cancelled, then you'll receive a text or email to advise of this. You… https://t.co/fbkPSndGWL @Robertsdebi Hi Debi. Can we help? Send us your booking reference via DM along with as much info as possible so we… https://t.co/3FaYWizcIR @RLDelahunty Hi Rachael. If you wish to make a complaint you can use the following link. https://t.co/7yWFtmH69k PhilGW
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