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BT @bt_uk United Kingdom

Our purpose is as simple as it is ambitious: to use the power of communications to make a better world. We're here to help 8am-9pm (8am-8pm Sat & 8am-6pm Sun)

188 Following   102,912 Followers   143,552 Tweets

Joined Twitter 3/1/10


@joewizzard123 Was there a fault in your area yesterday Joe? Sometimes when work is done on the network it can take… https://t.co/Huo69ajMfJ @corin_ja I'm sorry to hear this Corin, what was it you were calling about and I'll do my best to help. DM us here… https://t.co/lBTEXN0tHt @DecoratedWolves Steve, If you can send me through your account details I can certainly check. ^JohnS https://t.co/hBbj6tVEyH @ball10ball Sorry about the delay getting back to you John. If you're a BT Broadband customer you get your email se… https://t.co/hH8E1lLdcD @golfdonaldson No problem Jamie you're welcome. We're here if you need us to check it for you. ^Emmett @Jordreedxo Thank you 🙌😎 ^LauraS @JamesMunnelly Sorry you're having problems with placing an order as this is on the BT Shop you can tweet them… https://t.co/ZgNTGMjhqU @sdubbs82 Okay if you follow this link https://t.co/kroGhFPZbs and complete the troubleshooter it will allow a seco… https://t.co/eq0MZOSIxZ @vari_d Mhairi, If you could send me through your Order Reference and Address I can take a look. Use the DM link he… https://t.co/2kNEV2byDo @Freaky_Radish Hiya Ben we are refunding 50% this month.👍 ^LauraS @willy1dart Oh no Christopher, what colour do the lights turn to? Please pop me over a DM here ^Jules https://t.co/hBbj6tVEyH @missbgrant Thanks for checking. The engineers are still working outside and hope to have your service back up and… https://t.co/X1W1coJkWO @ianmjones1981 Have you got a Now TV package Ian? Can you send me over your account details in DM please. ^Rach @kevinjohnnolan Hi Kevin, are you talking about https://t.co/zbNWBr1shh? We have had no reports of it being. ^Sharonk @Nostradamus___ I'm sorry we can't do anything further right now Jon ^Ash @teaguey91 I'm sorry you've been having issues Mike. Can you send me your account details via DM please and I'll ta… https://t.co/KNyTAQ2EkB @eirrac63 Hi Caroline, we've made some changes to the layout of BT Mail that make it less cluttered. We've also red… https://t.co/CQWbBGqcNt @sdubbs82 Hi Sarah. Are you currently using the Complete Wi-Fi setup? ^Ash @christof88 Can you send us the account details via DM so we can check what is going on please? ^Ash https://t.co/hBbj6tVEyH @missbgrant Hi Betty, sorry about the delay replying. Can you try restarting your Hub and let me know what colour the light is? ^Emmett @christianfidler Hi Chris. The latest update confirms that fibre engineers are scheduled to carry out work tomorrow… https://t.co/h81vXuFw5e @westtony1 Hi Tony, sorry I am off Thursday. I'm working to 20.00 Wednesday. If that suits. This is clearly wifi is… https://t.co/I5NyzjDABN @lynneuriarte Hey, I'm sorry to hear you're having problems. DM me your account details please. ^Rach @jamesgarnz Hi James, I'll need your full address and postcode and name on the account please - I'll check it out f… https://t.co/1v5qKPAaZJ @eebie7 You're very welcome 🤞I have them crossed too ^Lesley @IBundock I'm sorry to see this Ivor. Can you send us a DM with your account details and we can look into this for… https://t.co/AVgfTaRJLy @NickyReynish Hi Nicola, if this still hasn’t been sorted out DM me over your full address details and email addres… https://t.co/7oFnP12J5W @Deano_AFC_14 Hi Deano how’s things looking with your broadband service now? Hopefully all is working as it should… https://t.co/B2wu5qbSiu @kaiburt93 Hi Kai, how’s things with your connection at the moment? If you are still having issues DM me your detai… https://t.co/5AWp9TytNp @GeorgeBHawes Hi George, did you try the steps on the link we sent to see if this sorted things out for you? ^David @stevenyallop Hi Steven, how’s all with your broadband service now? Hopefully it is ok but if you are still having… https://t.co/2aycF8TXX3 @jamesgarnz HI James, sorry to hear that. You can send us a DM with your account details on it and I'll check this out for you. ^Jordan @danthat Good afternoon Dan, sorry to hear that the engineer didn't turn up today. I can check things if you DM ove… https://t.co/yvQAX7jAfz @taxipaul Good afternoon Paul, sorry to hear that you're dad hasn't got the refund yet. When did he apply for this… https://t.co/gNACUM4k2F @HarmerPeter Hi Peter, how’s things with your connection at the moment? If you are still having issues let me know… https://t.co/Vq02hXg3Hs @teasdale_marc Hi Marc, if things haven’t been sorted out for you DM me your details over so I can help. ^David @ubglen101 Hi Richard, have you checked online via https://t.co/5ckEpE4ua5 to see if any other packages/services ar… https://t.co/1T5tgR6LWs @RichHickson Hi Richard, If you need any help with your BT service just pop us a DM with the details 😊 ^LauraS https://t.co/hBbj6tVEyH @rushdoo_ian Hi Ian, I'm really sorry about that. Send me across your account details and I'll look into it for you. ^Jordan @RichBowen Hi Rich, sorry about that, all our customers can check the options available to them, if out of contract… https://t.co/nQUDWyAZ6D @tonyswinton1 Hi Tony, Sorry to hear that. Check if it's an issue affecting your area: Service Status -… https://t.co/H6FMuXWn6x @hypedatkb Jo, Check if it's an issue affecting your area: Service Status - https://t.co/VMKgassqc0 If not; then pl… https://t.co/mEvvMMxCvB @becckyclare Becky, Check if it's an issue affecting your area: Service Status - https://t.co/VMKgassqc0 If not; se… https://t.co/s1nT5kuxWY @simongribbon Hi Simon, we have temporarily turned off the chat function for now. If you pop your account details i… https://t.co/cUMXLgRx9x @Sandypandy74 Check if it's an issue affecting your area: Service Status - https://t.co/VMKgassqc0 If not; send me… https://t.co/rIhDhvbLG8 @CharlieSheff Yes Charlie, you can alter your contract with us 4 months in advance of your end date, I'm sorry if y… https://t.co/2HgYY4gGcA @qwibbs1 Thanks 😎🙌 ^LauraS @cocobarker1 Can you DM me your full name and address please ^Rach @Stevenhallart Hey Steven, how’s things with your connection at the moment? If you are still having issues let me k… https://t.co/rfULwXHivd @kentishthfc Hey, how’s things looking with your broadband service now? Hopefully all is working as it should but i… https://t.co/djEM92aFJ0 @deathdigestive Hey has your connection settled now? If not and you still need help DM me over your details. ^David @eebie7 Hi Debbie, I've been in touch with the team that are dealing with this, they are saying this should be fixe… https://t.co/RukcT4ieiV @Laydee_Chezella Hi Chez, I am here to help so if you haven’t got this sorted out send me over your details via DM so I can help. ^David @chemicalbern Hey, if you didn’t manage to get this sorted drop me over your full address and a good contact number… https://t.co/fjBSQTOeGi @LeeClark1985 Hi Lee, did you get round to ringing and getting things sorted? If not and you still need help DM me over your details. ^David @jimmyelectronuk Hey James if you need any help or advice in relation to our packages and services just let me know. ^David @wprolph Hi William, did you manage to get things sorted out with your broadband service? If not DM me your details… https://t.co/6aOfIsDCgY @westtony1 HI Tony, do you have a time and best contact number so we can ring you to discuss this? Thanks. ^Jordan @Valzevul Hey Vadim, how’s things with your connection at this time, hopefully all is working as it should but if n… https://t.co/Cjm7UwubxS @justTigs Hey did you manage to get connected to the internet? If not and you are still having issues pop me over y… https://t.co/xPOgaGQaZl @CharlieSheff Hey Charlie, we send these out so you can review your options before the contract actually ends, did… https://t.co/8q6xWs3HsU @MikeCloudsdale Hi Mike, can you DM us your BT account number please so we can look into this for you. ^LauraS https://t.co/hBbj6tVEyH @Emilysmum2011 Hi Anya, did you take a look at the deals we have available? If you need any more info or help just let me know. ^David @Nostradamus___ I'm sorry about this Jon. From the notes I can see we're still waiting on dig work to be completed.… https://t.co/al9H3igK7l @golfdonaldson Hey Jamie, did you manage to get your service cancelled? If not pop me over your full address detail… https://t.co/c8AU16WjJb @freebirdstar Hey, if you still need help getting this sorted drop me over your full address details and contact number via DM. ^David @Sparters Hey how’s your speed looking now? If it is still slow pop me over your details via DM so I can take a look into this. ^David @Nostradamus___ I'm sorry about this Jon. Do you have a case reference that we can use to check please? ^Ash @IukeGr Perfect I have it Luke thank you. I'll do some tests and come straight back to you ^Sarah @RobertB39668195 Hi, Robert, Pop me over your BT account number in a DM and your address, I'll look into this for y… https://t.co/CkfwY2coyo @IukeGr Ah ok, please send me your landline number and address along with the name of the account holder via DM and… https://t.co/mxV5sIiO32 @IukeGr Hi Luke, if the light is blue that means the broadband is working. Do you get an error message when you try… https://t.co/GDKBwIBNci @tim_clappy Morning Tim, Steph is working on this for you. I will get her to give you a shout when she is in the of… https://t.co/YsoO2oUAoo @freyaj93 Hi Freya, have you reported this issue? Try a factory reset of the hub and see if that helps. ^Jordan @gamergirlsienna HI Sienna, if you can pop me over your account details on a DM, I can check this out for you, thanks. ^Jordan @IukeGr If you disconnect a device (forget the network) and type the wireless KEY in, is it still unable to connect? ^Jordan @maddies159 Good morning, If you need some help with your service, please pop us a DM. ^LauraS https://t.co/hBbj6tVEyH @JaneyGodley Hi Janey, can you let me know your BT account number and address and ill look into your connection for… https://t.co/6PkArT6AVp @cocobarker1 Yep I can double check. Can you send me your account details please? Thank you. ^Jordan @CyfrinFox Hey, are you still having issues with your broadband service? If so DM me over your details so I can help get them sorted. ^David @zoesdevil Hi Carl, if you need any more info or help in terms of BT sport or any other service we offer just let me know. ^David @UnderDogsLover Hi Leos. Sorry for trouble with your BT Youview box. We're not aware of any issues. Run through the… https://t.co/Lq7Px5uAie @cici26 That's no problem Claire we can get one out to you, you should have it tomorrow. Please let us know how you get on with it ^Sarah @SimonJacobs Please can you send me a direct message with your account number and full address including postcode?… https://t.co/uj90qN9jdx @westtony1 Hi Tony, can you let us know if you are now happy to close this complaint? I’ll leave your complaint ope… https://t.co/F7mZii9VEd @KeeleyEL No problem Keeley, let us know how you get on. ^Jordan @cocobarker1 OK Thanks for that David, Do you know what your minimum speed guarantee is? ^Jordan @simondenye If you can reset the hub first, the discs should then have an option to reset / turn off on them. ^Jordan @SimonJacobs It depends what you were told at the time of sale and on your order confirmation to what speeds you wo… https://t.co/6egW3yhyoX @christianfidler I'm really sorry you're without service Chris. Have we said what the problem is or when service should be restored? ^Dom @delightdoodahs Hi, are you still having issues with your broadband service? If so DM me over your details so I can… https://t.co/RLVl6eV0oi @IukeGr I'm really sorry you're having problems. Can you DM me your BT Account Number, Address + Postcode along wit… https://t.co/WJsVWo2yu0 @TeekewFN Hey, how’s things looking with your broadband service now? Hopefully all is working as it should but if not let me know. ^David @dvdsmpsn Hey, have you placed an order to upgrade? Can you DM me your account details? ^Rach @AnasPenelope85 We've found a fault outside your home. We will have the fault fixed within 48 -72 working hours and… https://t.co/UnZLJHLfen @mxxsully Good morning Max, sorry to hear you're having problems with your connection, it must be driving you mad.… https://t.co/lUZp79rfIe @simondenye This is for the hub: https://t.co/tM5j9hG7Ql and this is for the WiFi discs: https://t.co/bu25YHbKzQ -… https://t.co/kqcLfXZv9U @TjayGoat Oh no this doesn't sound right. I'm sorry to hear your having these issues with the service. Could you le… https://t.co/MkAJQK6fb4 @SimonJacobs Can you confirm that your home hub is connected to the master telephone socket within your home: it is… https://t.co/WyPgH6eOVK @simondenye Hi Simon, sorry to hear this. Have you tried resetting them to see if this helps? ^Jordan
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