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Citizens Advice @CitizensAdvice England and Wales

We offer free impartial advice online, on the phone and in person. We use our evidence to show government and organisations how to make things better for people

3,296 Following   87,810 Followers   28,396 Tweets

Joined Twitter 11/25/08


🌧️ If you're having problems with your drains because of the recent bad weather, you need to work out who is respon… https://t.co/jLkaYejxdS @FitnHealthyJoe Hi, you can find advice on our website https://t.co/TjUQXUudMS. If you need help you can also call… https://t.co/lzyKPRqCbC1 year on from the review of #BailiffReform, bailiffs are still mistreating people. The industry’s code of practice… https://t.co/6J4cypPorD @shelly_c_21 Hi Shelly, you can find advice on our website https://t.co/TjUQXUudMS. If you need help you can call o… https://t.co/sYi1L5GzDJ @chocolatey4 Hi Claire, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also… https://t.co/PJtZQ5Io0d @Sabrina95879996 Hi Sabrina, it sounds like the best thing to do would be to contact us directly. There are lots of… https://t.co/qX4bIDffmrAre you selling your home? Often, you’ll be part of a long chain of buyers and sellers. Find out what you can do to… https://t.co/6GZhdghNXz
2/19
2020
@emcarr18 Hi Emma, sorry to hear you're having problems getting through. Our services are run by volunteers and do… https://t.co/3axxCUd2pG @JECCooper Hi Julian, sorry to hear you're having problems getting through. Our services are run by volunteers and… https://t.co/ILmwdprymO @GypsyWilde Hi, sorry to hear you're having problems getting through. We're unable to offer a callback service but… https://t.co/0OJThjcwhG🏡 Are you disagreeing with your neighbour about replacing a damaged fence? The first thing you need to do is work o… https://t.co/weiFYAjcvZ @Stevenssandbox Hi Steven, it sounds like the best thing to do would be to contact us directly. There are lots of w… https://t.co/f6EUw73BdMIf your rented home has been damaged by flooding from #StormDennis and you need to move out, you should talk to you… https://t.co/XPggrbIVclIf you're working in an atmosphere where you feel uncomfortable, then you may be a victim of bullying or harassment… https://t.co/aApbWpIEJE @emilyalicepoole @Mirande Hi, you can find advice on consumer issues like cancelled flights on our website… https://t.co/nvGKd5Haqb
2/18
2020
@CallywithaG @roii_boii Hi, you can find advice around problems getting paid on our website https://t.co/mOcgS2QbJ9https://t.co/3krjiiKmRZ🌧️ Have the recent #StormCiara and #StormDennis made you consider extras on your buildings insurance? You'll have t… https://t.co/gkPGKFdhRJ @Davengerri Hi David, it sounds like the best thing to do would be to contact us directly. There are lots of ways t… https://t.co/XciefgBkrDGood to share our @CitizensAdvice evidence about the problems people face, like this, with Personal independence Pa… https://t.co/EX4y5VWw0h
Retweeted by Citizens Advice @tatey75 Hi Andrew, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also cal… https://t.co/qTDE4oWWYa @elledormand Hi, if you need help it sounds like the best thing to do would be to contact us directly. There are lo… https://t.co/dRa67SzRTt @alicethestump Hi, you can find advice on your rights at work on our website https://t.co/BOiR5CkLlN, but it sounds… https://t.co/w6xgF653yXSince the @MoJGovUK’s call for evidence on #BailiffReform closed a year ago today 41,121 people have come to us for… https://t.co/JYK6jjKfMW
2/17
2020
‘Get rich quick’ often means ‘lose money fast’. If you’ve been scammed online, our #ScamsAction service is here to… https://t.co/aaggxhP6ZQVolunteering as a student is a worthwhile way to gain knowledge and life experience. Daniel told us about the ‘Li… https://t.co/6a24QBmOonInsurance gives you extra protection if things go wrong. However, sometimes if you need to make a claim your insure… https://t.co/YJp0XobpYc
2/16
2020
Train delays and cancellations can be really frustrating - but did you know you're entitled to compensation if your… https://t.co/Y9KokvgAdy🌩️☔️ #Storm Dennis is set to arrive this weekend. If you're worried what to do if your rented home is at risk of da… https://t.co/zCsyrYsNkF
2/15
2020
Our #ScamsAction service is here to help if you've been scammed online, including through an online dating scam.… https://t.co/tRk5C3EFyuIt’s been great to celebrate our student volunteers this #SVW2020. If you’re interested in gaining more experience… https://t.co/tfI2N7cc15😍 What could be more romantic this #ValentinesDay than legally formalising your couple status with a 'cohabitation… https://t.co/b6c2ypozAc🌹 Has your romantic #ValentinesDay gesture been ruined by flowers arriving damaged or too late? You could be entitl… https://t.co/dlvWuDvRh6Does that online dating profile seem too good to be true? Or are they avoiding meeting you in person? Use our… https://t.co/WAzfsEjfCr @AshChristie90 Hi, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also call… https://t.co/hfHLxo8FJM @NWtoG Hi, sorry you're having trouble getting through. There isn't a centralised email but we have other ways to g… https://t.co/CwMJCUiLCv
2/14
2020
@JeremyatCorve Hi Jeremy, if you'd like to complain about your local trading standards you can contact your local C… https://t.co/8l2mrdJRbh @NWtoG Hi Anne, you can try for help by email and find out if your local Citizens Advice offers this by searching f… https://t.co/VUh63Ay2UI @NWtoG Hi Anne, sorry to hear you're having problems getting through. Our services are run by volunteers and do get… https://t.co/RycKZMLZFsIf you're thinking about taking in a lodger there are some important things to consider. For example, it might affe… https://t.co/9TP7azwgAr @jassyhallx Hi Jas, sorry to hear you're having problems getting through. Our services are run by volunteers and do… https://t.co/1qC4IB8imF @Grace1Miss Hi, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also call ou… https://t.co/4cnIzd09GxDo you know who you’re talking to? Online scams can be hard to identify, but our top tips are here to help.… https://t.co/KvGKVNac6k @Aishy51253455 Hi Aishy, sorry to hear about this. You can find advice on your rights at work on our website… https://t.co/gRw7uTEsbB @Sophs38854386 Hello, you can find the info for Scotland here: https://t.co/xKiduJhZdD. ThanksMany of our student volunteers help people find their way forward via web chat. Would you like to help your local c… https://t.co/bFOfhmwXCr
2/13
2020
@davidgould Hi, if you need help you can find advice on consumer issues here https://t.co/TjUQXUudMS. You can also… https://t.co/1DhT3a3GqU💳 If your payment card has been used without your permission, contact your bank immediately - they may be able to c… https://t.co/mHTM6CSHtj @CharitySoWhite @IftikharFatima @GillianGuy_CAB Hello, we've sent an email about the meeting and once arranged we'r… https://t.co/ALRjAJV3uhLast year our dedicated student volunteers supported us in helping 287,000 people by email or webchat. 💻 Would yo… https://t.co/dlZmSMDPhg @DaveyBlane Hi Davey, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also c… https://t.co/kUF7T4EQBN @Emperor_juk1234 Hi, you can find advice on discrimination on our website https://t.co/BYAg4GcLNO. Or if you need f… https://t.co/LeDpuPNxHU @samanthastrong Hi, you can find advice on consumer issues like your broadband, phone or TV supplier on our website… https://t.co/OWFqOTs5fp @alipoll Hi, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also call our c… https://t.co/1Xc93pVn1RMeet Alex, volunteering at our Monmouth office. "A great way to give back to a community that offers so much whilst… https://t.co/qRnSXcxZt7
Retweeted by Citizens Advice"These new protections should give more people the confidence to shop around and find the best deals." Our… https://t.co/DRHsdVSA7u👚👔 If your clothes have been lost or damaged by a dry cleaner you may be able to claim compensation. Read our advi… https://t.co/Q1tiHQ8oPt
2/12
2020
@FaithfulMum Hi, very sorry to hear about your experience. For help by email you can check if your local Citizens A… https://t.co/rP4Hc2LiuJ @SkyKeepers1 Hi Sky, sorry to hear about your experience. Our team will answer as soon as they can. If you can, we'… https://t.co/Y8mTcQb3JK @marcomurru Hi, if you need help you can find advice on housing on our website https://t.co/lWHgL8JqhV. Or you can… https://t.co/eRJqcWKzPR @SkyKeepers1 Hi, for help by email you can find out if your local Citizens Advice offers this by searching for thei… https://t.co/BZIyXdeWzH @zooooeee_x Hi, you might find this page helpful https://t.co/XMwgNvxixh for the list of documents under the "Befor… https://t.co/Y5XyAIYDoz @zooooeee_x Hi, we can't offer advice on here I'm afraid. We can only signpost you to advice on our website. You're… https://t.co/8FLXgtJUsr @SkyKeepers1 Hi Sky, sorry to hear you're having problems getting through. Our services are run by volunteers and d… https://t.co/Qq3N8CtE8DMore & more people across the UK are struggling to make ends meet, unable to afford food & are forced to #foodbankshttps://t.co/EHJxmuXhnn
Retweeted by Citizens AdviceIf your rented home has been affected by #StormCiara then you should report any repairs to your landlord. If your l… https://t.co/6ZYJ9Q1QIOOur simple guide sets out what Letting Agents need to do to make sure their business does not discriminate against… https://t.co/JjmER05M6k
Retweeted by Citizens Advice @mrs_empey Hi Kate, you can find benefits advice on our website https://t.co/vS9vDkvmgT. Or you can contact us in a… https://t.co/gBhhICgDTh @FaithfulMum Hi, sorry to hear you're having problems getting through. Our services are run by volunteers and do ge… https://t.co/t5LT2oD72uThis #SVW2020 we are reflecting on the vital role student volunteers play in our network. Read Daniel’s story of vo… https://t.co/Eu8mUjsrKD @ThirteenInt Hi, if you need help you can find advice on our website https://t.co/TjUQXUudMS. You can also call our… https://t.co/IrqWbxgugN @EmmaLouiseWebb3 Hi Emma, you can find advice on on our website https://t.co/jEFvpodRJH. Or you can contact us in a… https://t.co/G1GYIcA5pT
2/11
2020
@EmmaLouiseWebb3 Hi Emma, the advice on the police website is that if you've been the victim of a crime or think yo… https://t.co/b7zoq16ILw @CathrinSvendsen Hi Cathrine, sorry to hear you're having problems getting through. Our services are run by volunte… https://t.co/407MjcDrMmIf you've had a power cut because of the recent bad weather, you may be able to claim compensation from your energy… https://t.co/GPW4Ix3qAM
Retweeted by Citizens Advice🚆 If #StormCiara disrupted your travel you can get compensation for a train delay of 30 minutes under the ‘Delay Re… https://t.co/c2SzfK4j8g @IftikharFatima @CharitySoWhite @GillianGuy_CAB Hi Fatima, as an organisation we're 100% committed to tackling raci… https://t.co/CKlxr3cBtw @2_Wheeled_Wolf Hi, you can find advice on your rights at work on our website https://t.co/PqF56bXiXJ. Or you can c… https://t.co/bCv2N7Wbid @BuyerBewareGB Hi, if you need help you can call our consumer helpline on 03454 040506 - it's open Monday to Friday… https://t.co/mlvw4LSbOA @Dark_Wolf Hi, sorry to hear you're having problems getting through. Our services are run by volunteers and do get… https://t.co/SBs0uCFKAbA big thank you to all of our amazing student volunteers who give their time and knowledge to help people face thei… https://t.co/HJH7jYnDpDWant to know more? Take a look through at our new #MakeEndsMeet report https://t.co/w0IG1uFUByIt’s vital our benefits system acts a financial safety net for people during times of need That’s why we’re calli… https://t.co/2DmxgrAgIMBetween April and August last year 4 in 10 of the people we helped with debt who claim income-related benefits d… https://t.co/JiLMlokXW6Chris’ situation is far from unique.WIth our support, Chris’ debts were temporarily put on hold while he sought a suitable repayment plan Despite paus… https://t.co/6gDgtjLH1OChris was 62 and looking for work when he came to Citizens Advice for support. He’s behind on his council tax and… https://t.co/N8MpJApoW1 @imran_1 Hi Imran, we've been assessing the impact of the benefits freeze since 2015, and developed the specific ca… https://t.co/j26fSXeOGO @Squeeze_85 Hi Lou, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also cal… https://t.co/Tud01ys7LD @gcastle37 Hi Geraldine, you can find advice on housing on our website https://t.co/lWHgL8JqhV. Or you can contact… https://t.co/p3Stks4bDk @Camica_BF Hi, you can find advice on consumer issues on our website https://t.co/TjUQXUudMS. You can also call our… https://t.co/mbsIeRWvP3 @kellyj70 Hi Kelly, you can find advice on your rights at work and sick leave on our website… https://t.co/njamEBXspg @IftikharFatima @GillianGuy_CAB We’re absolutely committed to being a more diverse and inclusive organisation and t… https://t.co/erfWzWTRsF @IftikharFatima @GillianGuy_CAB We’ve been working with our staff to understand our culture, what works and what we… https://t.co/ZiJQzyWeV3 @IftikharFatima @GillianGuy_CAB Our Chief Executive @GillianGuy_CAB has also signed up to the 8 leadership principl… https://t.co/2bL75884r4 @IftikharFatima @GillianGuy_CAB We’ve invested resources & time to address this. We've hired 2 dedicated roles to d… https://t.co/Uuc0M9WWuM @IftikharFatima As @GillianGuy_CAB has said, we’ve been too slow in our progress on inclusivity and diversity. We’v… https://t.co/sUnuePA9S3 @IftikharFatima Hi Fatima, thanks for your message. Since August we’ve enacted the recommendations from our investi… https://t.co/rFo9wWTv0LGovernment is set to end the #BenefitsFreeze. But our research shows this will still leave lots of people unable to… https://t.co/w0G1m5VsYw
2/10
2020
If you're having problems with your drains you'll first need to work out who is responsible for repairs. Read our… https://t.co/JEnWmfQfMw🗑️ If your neighbour is dumping rubbish, it can be classed as anti social behaviour. Our advice can help you know… https://t.co/YRmrl1Cjfw
2/9
2020

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