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The official Twitter account for The Co-operative Bank UK. Our social media team are here to help: 7am to 10pm, 7 days a week. Please don’t Tweet bank details.

107 Following   18,959 Followers   14,706 Tweets

Joined Twitter 3/12/09


@Pau1Mc Hi Paul, we're not aware of any issues on our side. The best thing to do is to contact Yolt to see if they… https://t.co/JHWTqG6T0S @KarmaVegan23 You're welcome, and I'm sorry you weren't made aware of this option over the phone. If you have any o… https://t.co/1qfokJfEfGTake care when using your card in stores or at an ATM. Always cover your PIN, stay focused and don't get distracte… https://t.co/xrx9cc0jHd @KarmaVegan23 There's a Relay UK app which can be downloaded. The prefix to dial is 18001 followed by our number. D… https://t.co/wEI4EF6gdT @KarmaVegan23 If your daughter has forgotten her username she can request a reminder. If she's also unsure of eithe… https://t.co/VnMO7u6NqT @KarmaVegan23 Hi, I'm sorry for any issues you've had discussing your account with us. If you register for online b… https://t.co/KpWvE3vq9X @DasDarkenhearer Thanks for getting touch. Please can you forward this to ihaveseenascam@co-operativebank.co.uk so… https://t.co/jCiz1e1z3i @langportclocks Hi, so I can look into this further for you please send me your post code via DM. Thanks - Michelle https://t.co/0XuTPsIgZf @_Kelly_Isaacs Hi, if you card is due to expire at the end of the month your reissue card should arrive any day now… https://t.co/CuREV6mSPb @StubCrouch Thanks for getting back to me Patrick. I'm sorry for any inconvenience caused. I can assure you this is… https://t.co/zAPmsnrliq @StubCrouch I'm sorry to hear this Patrick. I'll be sure to pass on this feedback to our Development team. Have you… https://t.co/7cyc5VSbcn
12/15
2019
@nice1bobross Hi, if you can login to online banking you'll be able to chat to us via live chat and they'll be happ… https://t.co/iPdfE5tdWNThe children's choir of Abbott Community Primary School have been sharing festive joy at our Head Office in Manches… https://t.co/7ibczOZLKI @ZeeshanHasan1 Hi Zeeshan, we may need proof of ID and address to open an account. However, our branches are always… https://t.co/5m4yxagNND @g_d_e Hi Graeme, I'm sorry to hear you've switched out again. We appreciate the feedback you've given and I'll ens… https://t.co/zCR5cMcob8Free digital drop-in help session - 30/01/2020 Worried about staying safe online? @CooperativeBank's… https://t.co/kxP4jNjlY7
Retweeted by The Co-operative Bank UK"You need to constantly look at what's going on with the challenger banks and how are they appealing to their custo… https://t.co/96lv3h1u3p
Retweeted by The Co-operative Bank UK @VictoriaGrigson Hi Victoria. Sometimes payments can take up until close of business the next working day to arrive… https://t.co/o23B0GPw0q
12/14
2019
@CEOemail Hi, thanks for getting in touch. The best email address to use is our complaints email, which is also on… https://t.co/8tnMOhVEbD @mummyspecialk Hi, I'm sorry you're having problems accessing your Business online banking account. Can you please… https://t.co/7Ons3ecMkV @SteveCo97125237 Hi again Ste, we just wanted to make you aware that our mobile app is back available. Thanks for your patience. - Dan @DebbieSwitch68 Hi Debbie, I'm sorry you haven't had a reply sooner. We just wanted to let you know that our mobile… https://t.co/8tafiQH77r @ianbriscoe Hi Ian, your feedback on this will be passed over to our Digital Team. The application form you've been… https://t.co/5RmxhXrE2O @ianbriscoe We’ve sent mailings to some of our existing customers to highlight our new 95 Day Notice Account. We’ve… https://t.co/XxKbZnpvlU @victoriaelw Hi Victoria, I'm sorry you haven't had an update to your PPI query. I can see you've contacted our Fac… https://t.co/lsuZ9pzbyL @terriwin Hi Terri, thanks for your patience. We just wanted to let you know our app is back available. - Dan @sashtaj3 Thanks for your patience Deirdre. We just wanted to let you know our app is back available. - Dan @jameseonline Hi James, investment in our digital services is a key part of the bank's plan to build a sustainable… https://t.co/1JvTrn7BHa @furies_s Hi, thanks for your patience. We just wanted to let you know our app is back available. - Dan @rossellbossell Hi again, our mobile app is back available. Thanks for your patience. - Dan @sannypan Thanks for your patience Sandra. Our mobile app is back available. - Dan @lardconcepts Hi Jonathan, I'm sorry to hear this. Can you please send us a DM with more information on what happen… https://t.co/oxq2nM9dZa @EcMellor Hi Emily, I'm sorry you're having issues logging into Business Online Banking. Can you please send us a D… https://t.co/9Kir035UIl @jediknight49 Hi Andy, we're sorry for any inconvenience this has caused you. Our mobile app is back available. If… https://t.co/tLywyrUucN @ruthlett Hi, when you withdraw cash, purchase foreign currency, make a gambling transaction or cash donation with… https://t.co/Z7LiLrBMtI @ecosash Thanks for getting back to us. iPhone 8s are compatible with our app. Would you please send me a DM so we… https://t.co/m2h0YfFYzg @danielevans21 I'm sorry to hear you're considering changing banks Daniel. Just so you're aware, our mobile app is… https://t.co/VBwVEHablV @LairdAlbie I'm sorry for the concern this caused Albie. Just so you're aware, our mobile app is back available. If… https://t.co/J3F0VgBk0o @VictoriaGrigson Hi Victoria, I'm sorry to hear you were unable to complete your request. Our online banking and mo… https://t.co/pjJPQiGMVv @jameseonline Hi James, I'm sorry to hear you had some issues with our app. We do aim to give the best possible ser… https://t.co/8NkBbBcKNS @ReadingTallMe I'm glad you were able to log in as normal. Just to let you know, the issue with our mobile app has… https://t.co/QBGrs4Y7i0 @Neilnio Hi Neil, our mobile app and online banking services have been restored. I'm sorry for any inconvenience.… https://t.co/u54HKmdx5k @kent19master Hi John. The issue with our mobile app has now been resolved and you can now access the app as usual.… https://t.co/5CvO7ls5JB @JTNUFC94 Good Morning. The issue with our mobile app has now been resolved and you can now access the app as usual… https://t.co/Eb7smr454VThe issue with our mobile app has now been resolved and you can now access the app as usual. We apologise for any i… https://t.co/Xx3DyecW7n @ecosash Hi Terry, our mobile banking app is available for iPhones but your phone must be an iPhone 5s or newer. I… https://t.co/SWqzcRNF20 @LairdAlbie Hi Albie, I'm sorry to hear that. The mobile app was available yesterday, if you were experiencing prob… https://t.co/T8CYukO9r6 @larrythelycan Good morning. We don't have a timescale for this at the moment, but our IT team are looking in to it… https://t.co/zF3bXXWvLr @LynnyWhitehead Hi Lynn, our IT team are looking into this and we hope to have a fix in place as soon as possible.… https://t.co/iPrO9ZpcJv @cunlaa Hi Steve, our mobile app is temporarily unavailable and our team are working to resolve it as quickly as po… https://t.co/eC4RnRM9zf @IoHoward Hi Andrew, I'm sorry you're having problems accessing your business online banking. Do you receive a spec… https://t.co/mOipOQBwu3 @Lesleyb2008 Hi Lesley, Our mobile app is temporarily unavailable and our IT team are looking in to this. In the me… https://t.co/s11RrnuqYr @terriwin Hi Terri. We don't have a timescale for this at the moment, but our IT team are looking in to it. I'm sor… https://t.co/aNQxJQncyn @NixiHB Good morning Nic. Our mobile app is temporarily unavailable and our IT team are looking in to this. In the… https://t.co/6riSrKDmIb @sashtaj3 Hi Deirdre. Our mobile app is temporarily unavailable and our IT team are looking in to this. In the mean… https://t.co/43ym6CiG3S @ReadingTallMe Hi, I'm sorry you were having issues logging in online too. Can you please try again and let me know… https://t.co/8Xqby9TiWJ @RuralWarrior123 Good morning. Our mobile app is temporarily unavailable and our IT team are looking in to this. In… https://t.co/suJU18li2Q @simon__bell Hi Simon. We're looking into it & we'll let our customers know once we have an update. Thanks - Katie @KatieParker__ Hi Katie, I'm sorry this is the case. Can you please try logging in again and let me know if you need more help? - DanWe are aware of an issue with our mobile app. We are working to fix the problem and will update customers as soon a… https://t.co/4QEASCoNb8 @MCOOK73 Hi Michelle, I'm sorry you're having problems with your online banking. Can you please try logging in again? Thanks - Katie @LadyBFG Hi Beverley, our mobile app is temporarily unavailable and our team are working to resolve it as quickly a… https://t.co/yLoFj3VMCf @kaylee2688 I'm sorry about that Kayleigh. Can you please try again and let me know if you need more help? - Dan @chrisjdee I'm sorry to hear this Christine. Can you please let me know if you've now been able to login via online banking? - Dan @notshaunette Hi, our mobile app is temporarily unavailable and our team are working to resolve it as quickly as po… https://t.co/lqjgshiZJQ @Bracendale I'm sorry this is the case. Have you now been able to access your account via online banking? - Dan @furies_s Good morning. We don't have a timescale for this at the moment, but our IT team are looking in to it. I'm… https://t.co/5Ie8shmjgi @tcsaintsfc Hi Tom, our mobile app is temporarily unavailable and our team are working to resolve it as quickly as… https://t.co/9ISR2XZg0c @DebbieSwitch68 Hi Debbie, I'm really sorry you're having problems receiving a verification code. In the meantime,… https://t.co/j44atlz5QX @JerIsher Hi Jay, our mobile app is temporarily unavailable and our team are working to resolve it as quickly as po… https://t.co/XLpbCeQhau @AmyLeighBryann Hi Amy, our mobile app is temporarily unavailable and our team are working to resolve it as quickly… https://t.co/L4ihISNFll @GayToryJon Hi Jonathan, we're aware of an issue with our mobile app and we're sorry for the inconvenience caused.… https://t.co/MIFSJn6LPR @simon__bell I'm sorry to hear this. If you've forgotten your password, you can select 'I've forgotten my security'… https://t.co/GZaAHYF43E @89Yau Hi Terri, our mobile app is temporarily unavailable and our team are working to resolve it as quickly as pos… https://t.co/Cqd2Rm3uQL @matt_arn Hi Matthew, our mobile app is temporarily unavailable and our IT team are looking in to this. In the mean… https://t.co/RH8VjsgTnE @Spookyville Hi Jeff. Our mobile app is temporarily unavailable and our IT team are looking in to this. In the mean… https://t.co/UPhFfMDI8e @carwyn2904 Hi Carwyn, I'm sorry for any inconvenience caused. Can you please send us a DM & we'll be able to help… https://t.co/qX7omz7ZR2 @cazzioc I'm sorry you haven't been able to log in and you feel the service is poor. The customer service team is a… https://t.co/NUNUUfmWtb @davesul99 Hi David, our mobile app is temporarily unavailable and our IT team are looking in to this. In the meant… https://t.co/pDD1YQJ7Fa @SamuelWade Hi Samuel, our mobile app is temporarily unavailable and our team are working to resolve it as quickly… https://t.co/g5kxnJf8BP @SteveCo97125237 HI Ste, I'm sorry this has caused inconvenience. We'll let you know once we have an update. If the… https://t.co/sBAUPE9lTH @slinger1001 I'm sorry to hear you're not receiving the verification code. Please can you request to receive the co… https://t.co/jVnhQNYf1R @rossellbossell Good morning. Our mobile app is temporarily unavailable and our IT team are looking in to this. In… https://t.co/cmxKXSNCbgExcellent talk this morning from ⁦@CooperativeBank⁩ legal services on apprenticeships for Y10 and 11. https://t.co/vM8ItqsAKp
Retweeted by The Co-operative Bank UK @marionpfallon Hi Marion, our team are working to resolve the app as quickly as possible. In the meantime, the onli… https://t.co/o8p7Namfq6 @davidfirman_IFA Hi David, our mobile app is temporarily unavailable and our team are working to resolve it as quic… https://t.co/dxkF1piT7V @simon__bell Hi Simon, we don't have a timescale on this sorry, but as soon as we have an update we'll let you know… https://t.co/MuSYsaHqyF @goodier_suzanne If the emails or texts aren't being received, then please contact our Live Chat team when logged i… https://t.co/OVqaAHI2cW @chapelash54 Hi, yes I'm sorry, our mobile app is temporarily unavailable and our team are looking in to this. Onli… https://t.co/BN2y7NRWk9 @sannypan Morning Sandra, we're sorry for the inconvenience caused by this,. We don't have a timescale on when the… https://t.co/jUdMxBiowu @Lornsie You need to enter your security details to view your statements or planned payments because the bank has a… https://t.co/dnhtkrBR1c @Lornsie Thanks for getting back to us. The reason you have to enter your online banking credentials along with you… https://t.co/EeFn9JEexS @SteveCo97125237 Hi Ste, our mobile app is temporarily unavailable and our IT team are looking in to this. In the m… https://t.co/gDzgKNQLGp @goodier_suzanne Hi Suzanne, I'm sorry to hear you've not received a verification code. Have you checked your spam/… https://t.co/UBD1RkJBi3 @cazzioc Hi Carolyn, I'm sorry you haven't had a username reminder. Have you checked your spam/deleted folders within your emails? - Dan @BeresfordSue Hi Sue, we're sorry for the inconvenience caused by this. I've just replied to your DM. - Dan @kaylee2688 Hi Kayleigh, we're sorry for the inconvenience caused by this. Our IT team are investigating and our on… https://t.co/CI9NfMtfa8 @Lornsie This change has been introduced as part of Stronger Customer Authentication, and it's been made to help pr… https://t.co/EhqeEtHKW3 @jamesybhoy1982 Hi James, our mobile app is temporarily unavailable and our team are working to resolve it as quick… https://t.co/XLxrRuz7PR @JB631992 Hi James, yes I'm sorry, our mobile app is temporarily unavailable and our team are looking in to this. O… https://t.co/uC7V2RnANh
12/13
2019

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