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Official Twitter account for The Co-operative Bank UK. Our team are here to help: Mon-Fri (8am to 6pm), Sat-Sun (9am to 5pm). Please don’t Tweet bank details 💙

134 Following   20,609 Followers   20,645 Tweets

Joined Twitter 3/12/09


@JyotiMishra We can't access any accounts via this messaging service so I can't check the account for you and our c… https://t.co/sAL1oIuaJA @4ChordsNoNet Hi, the Privilege Premier account Privilege Premier account includes worldwide RAC UK and European br… https://t.co/MHCQCtckiT @Clarebear230490 Hi Clare, I'm sorry to hear you've been a victim of a scam and you're waiting for an update about… https://t.co/Mq3EWdTsz5 @WockyWock Hi, please send me some more information via DM and I'd be happy to look in to this for you. Kind regard… https://t.co/dUbx1qku1e @netuser511 Hi, I'm sorry to hear you're still having difficulty. I've looked at the screen shot you previously sen… https://t.co/9vuialMTo0 @gffcontwitch Hi, I'm sorry to hear your card has been declined. We can't access accounts via this messaging servic… https://t.co/gKSa8TNT6j @JyotiMishra Hi Jyoti, you can only log in if you still have an open account with us. If you don't, you'd need to… https://t.co/YBUH52qcpS
11/25
2020
@bindon_jennie We're sorry to hear that, we will make sure your feedback is passed on. We're sorry for the inconven… https://t.co/dadb1HqyCR @JyotiMishra Hi Jyoti, we're sorry for the wait today. If you use online banking, you can also click 'Messages' in… https://t.co/FEUvJrEgWv @bindon_jennie Hi Jennie. Text Relay can be used, more info can be found here: https://t.co/it8blpi245 You can also… https://t.co/Ya5orkwWD9 @StuartKain Platform are an intermediary, unfortunately we have no access to their details and all queries would ne… https://t.co/woZrPGJuSV @Cath_Kodicek Hi Catherine, I'm sorry you've been having trouble getting in touch. Our live chat service isn't avai… https://t.co/eCtBocqCJj @teresac55230879 Thanks, I am sorry for the time it's taking to get your account closed, we can't check accounts he… https://t.co/yQ9ykhuRwY @teresac55230879 Hi Teresa, is this a business or personal account you have with us? - Michelle @GardinerGary Hi Garry, I've responded to your Private Message. - Michelle @mrsbluesky65 You're welcome. Thanks for your patience today Gillian. - Michelle @mrsbluesky65 Great. Always enter the full website address when entering the website and this will ensure that you'… https://t.co/9Dojdy4EZv @mrsbluesky65 Can you clear your cookies/cache then re enter the website by entering the full website address? Let… https://t.co/BBDQ7FqbF6 @mrsbluesky65 Do you use a favourites tab to enter the website Gillian? - Michelle @mrsbluesky65 Hi Gillian, I'm sorry for the frustration caused. You should only be timed our if there's been a peri… https://t.co/WZBCvMMsBC @Iceship Hi, if you don't use online banking you'll need to call our customer services on 03457 212 212 or visit a… https://t.co/LDeKhn8NtE @MoiOfRa Hi Moira, I'm sorry you've had trouble sending a message to 60033. Do you know if you have anything set up… https://t.co/JJgKkQ4YUp @_Kelly_Isaacs Hi Kelly, so I can look into this further can you please send me a DM with more info. Thanks - Miche… https://t.co/DjSNqyXAR9 @jstme84 We prioritised a process for Xero as it's the most used platform by customers. We aim to have other soluti… https://t.co/v6D8e3WedN @doc_sabine 👍Michelle @gaussey Great, thanks for letting us know:) - Michelle @jstme84 We work with all third party providers that approach us, as long as they provide the required information,… https://t.co/JJNAbN2JLO @jstme84 Morning. There are various reasons why we may not work with a certain third party provider, but you can as… https://t.co/Po8T9YkQhz @netuser511 I'm sorry to hear this. Can you please let me know if you are still having the same issue. Thanks - Michelle @neural_jam Morning Paul, if you give our team a call on 0345 602 5783 (8.00am-8.00pm Mon-fri, 9.00am-6.00pm Sat-Su… https://t.co/r4kGV2hi5a @doc_sabine I'm sorry for any inconvenience caused Sabine. I'll be sure to pass on your feedback to our team. Thanks - Michelle
11/24
2020
@SharperThanFolk Thanks for letting us know Chris, we're sorry for the inconvenience caused. We'll be here if you h… https://t.co/z4IxAymooj @gaussey Hi Michael, it looks like your device may be requesting the desktop version of our site. If you're using a… https://t.co/816OrvDt1jOur pop-up van team spent some time with @ReachOut_Com last week, who provide support for the homeless community.… https://t.co/7sqvOKmjwL @KielyCharlotte Hi Charlotte, I'm sorry to hear this. Can you please send me a DM so that we can discuss this furth… https://t.co/G2Ls7vhEEe @_emilyholden Hi Emily, I'm really sorry you're experiencing a long wait to speak to our Business team. They have b… https://t.co/b3H3JltTOi @MxAshleighLoeb Hi Ashleigh, I'm sorry for the wait over the phone. Your call will be answered as soon as possible… https://t.co/UYiPzqu0K6 @Centre151 👍Michelle @CPCreditUnion Hi, I'm glad you've been able to login now. If you have any other queries just let me know. - Chris @luci_murphy Hi Luci, we're working to resolve this currently. I'm sorry for the inconvenience. - Michelle @ruralkeith @SharperThanFolk 👍Michelle @Centre151 We're currently looking into an issue with our online banking. As soon as we have an update on when this… https://t.co/zQoPwbfMZZ @ruralkeith Thanks for your patience. As soon as I have any update I'll let you know. Thanks - Michelle @Centre151 Hi, do you hold a personal or business account with us? Thanks - Michelle @mrscamwellallen Hi Debbie. Our IT team are looking into this as we speak, I'm sorry for any inconvenience caused.… https://t.co/23ihHKAb5z @CharmaineJade_ Thanks for getting in touch. Our IT team are looking into this as we speak. Thanks for your patience. - Michelle @AliMac59 Hi Alison, we are aware of an issue and we're working to resolve it. I'm sorry for the inconvenience. - Michelle @SharperThanFolk Hi Chris, we're currently experiencing an issue with our online banking which we're now looking in… https://t.co/fKVhDYUACB @eamonngriffin Hi Eamonn, thanks for getting in touch. This is something we're looking into now. I'm sorry for any… https://t.co/zOXDVRR4bb @PeterDobbing Hi Peter, we are aware there is an issue and we're working to resolve it. Apologies for the inconvenience. - Michelle @ThisIsBronny Hi, we're currently looking into this, apologies for the inconvenience. - Michelle @andywash Hi, thanks for letting us know we are currently looking into this. - Michelle @andywash Hi, can you let me know what's happening when you try to log in? Thanks - Michelle @barneycat32 Hi Sarah, Britannia would be happy to help on freephone 0800 132 304. They're available Mon-Fri 8.00am… https://t.co/uRpIrZrMaz @ScriptYorkshire Hi, you have up to 6 months to pay them in. Regards -ChrisBargain or a scam? It can be hard to tell in the run up to Black Friday! Criminals may trick you into purchasing… https://t.co/JpDOIV2NFh
Retweeted by The Co-operative Bank UK 💙 @jen_f16 You're welcome. If you have any other queries just let us know - Chris @jen_f16 You'll be sent a mortgage statement annually 🙂 - Chris @jen_f16 Hi Jen, there isn't an email address I'm afraid. Is this a general query or do you need to discuss your account? Thanks - Chris @JustinD34424016 Hi Justin, if you're using a current account all charges can be found in this document, which is a… https://t.co/Y8M0cjy3fx
11/23
2020
@tonymcgowan18 Hi Tony, thanks for your kind words. It's always our pleasure to help! We'll also be here if you ever need us :) -Chris @mathewdavies92 👍Michelle @mathewdavies92 Yes, please feel free to click on the link below to locate your nearest branch. Thanks - Michelle https://t.co/u54Vs6pDvF @mathewdavies92 Hi, you can request closure of your account via online banking. All you need to do is send us a sec… https://t.co/FNyCb6WF0z @74billion Hi, I'm sorry to hear this. If you would like to discuss this further please DM me so that I can try to help. Thanks - Michelle
11/22
2020
@craig13mcc You're welcome. @craig13mcc Your closing statement would normally take 7-10 working days to arrive after closure. Thanks - Michelle @DrapewiseChi Thanks for getting in touch, you're welcome to check eligibility and apply any time you'd like. Here'… https://t.co/TwfrHCrAxO @musings_of_mum Hi Becky, I'm sorry for the wait to get through to us. Our team will answer your call as soon as possible. - Dan @bryandigitalio Thanks for getting back in touch Ben. I ensure your feedback is passed over to the relevant team. - DanEconomic abuse is often part of a long-term pattern of coercive behaviour. 1/4 of those who experienced economic ab… https://t.co/I599CDj3z5 @bryandigitalio Hi Ben, I'm sorry to hear your partner had a wasted trip to our Brighton branch. We wouldn't sugges… https://t.co/HDjxbx2wKA @roboffer I'm really sorry the branch wasn't open Rob. I'm going to get this looked into. - Dan @roboffer Hi Rob, the Sunderland branch is open 9:30am until 1pm today. I hope this helps. - Sammie @Ben63503471 Hi Ben, I'm sorry to hear you've been a victim of fraud and that you've been left stranded. If you'd l… https://t.co/iwrSv8xZO9 @craig13mcc Hi, once your account is closed a closing statement is sent to your home address, have you received thi… https://t.co/3CddhIlBzZ @SufiSenses Hi Gia, I'm sorry you're having difficulty logging in. Please can you try clearing the history, cookies… https://t.co/wesCMKtTYf @GardinerGary Hi Gary, I'm sorry to hear about the experience you've had, if you'd like me to look in to this for y… https://t.co/QRlgMnJO2n @PRao_StudioTwo Hi Phil, I'm sorry you're having difficulty with your new account. So I can help, can you tell me i… https://t.co/Xm4onTt1Bg
11/21
2020
@MattAnnison I'm sorry you got cut off after getting through. Could you send us a DM so we can look to help you fur… https://t.co/FvySt6q3Lv @_BMorg_ You're welcome. If you have any other queries let me know. Thanks - Chris @MattAnnison Hi Matthew, I'm really sorry about the wait. Your call will be answered as soon as possible. Thanks - Chris @_BMorg_ Hi Bella, it can take 6 working days for it to credit and it can show on the account anytime up to 9pm on… https://t.co/JKpuQWOkvSChildren deserve a happy & healthy childhood. Sadly, #COVID19 has impacted the youngest members of our society. Acc… https://t.co/tUqtcqB9tY @lisntell You too Louise 🙂 - Chris @gffcontwitch If the login details aren't being accepted this would usually mean they've been entered incorrectly.… https://t.co/dRUxWdWH8c @gffcontwitch Can you confirm what happens when you try to login? Thanks - Chris @gffcontwitch Hi, I'm sorry for any issues you've had with our website. Can you send a DM with details of the probl… https://t.co/lRX6Gv9xye @pwlang Hi Paul, thanks for getting in touch. If you're receiving this message you'll need to call our customer ser… https://t.co/hc3zC22uBm @watching34 Thanks for confirming Bethany. If the account is locked, the only way to resolve this would be to call… https://t.co/erjO0mQTp4 @watching34 Hi Bethany, I'm sorry to hear this. Do you have a business or personal account with us? Thanks - Katie @katiegallagher I'm sorry you're having this issue. It would be best to contact our Business Team for more informat… https://t.co/zfZ9GopZoL @lisntell I'm sorry about what has happened and that you're looking to close your account over this. If you'd like… https://t.co/mvOIMbUhF7 @felix9918 Hi Felix, I'm really sorry about the wait times at the moment. As you've been unable to register online,… https://t.co/wwH7H5om9I @lisntell Hi Louise, thanks for getting in touch. I'm sorry you're having problems getting in touch. Have you been… https://t.co/9380rSajGJ @whistlingmilko Hi Mark, thanks for getting in touch. We're unable to access accounts here, but if you need help re… https://t.co/2g9QFjIyuw @nantoer25 Hi Alistair, thanks for getting in touch. Can you please let me know if this relates to a Co-operative B… https://t.co/RV9VAnHTyC @katiegallagher Hi Katie, I'm sorry you've had trouble logging in to online banking. What error message do you rece… https://t.co/vNFl98yu0D @thebuskitten Hi Daisy, you can still call our customer services if you need to. What did you need to discuss today? Thanks - Chris @AndrewpMason Hi Andrew, I'm sorry you've had difficulty on the mobile app. It's available so you should able to lo… https://t.co/T0FlnsdKyv
11/20
2020

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