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Official Twitter account for The Co-operative Bank UK. Our team are here to help: Mon-Fri (8am to 6pm), Sat-Sun (9am to 5pm). Please don’t Tweet bank details 💙

127 Following   20,119 Followers   18,789 Tweets

Joined Twitter 3/12/09


@andrholder You can ask for additional support through a reduced interest rate, if your overdraft is above £500. Th… https://t.co/5yF6hsAzZc @andrholder Hi Andrew, the changes we're making to our pricing structure are part of industry wide regulatory chang… https://t.co/NjoWdC7BtkWe are conscious of the needs of our existing #business customers in these uncertain times. @HarryBatesLtd 🛁 were f… https://t.co/XI4pXnLmWa @GoodPraxistIgor Hi Igor, I'm sorry you're seeing this error. Please try clearing your cookies and cache, also ensu… https://t.co/oJhRGIYcLL @pedalsgalore That's great, thanks for letting me know 🙂 - Chris @pedalsgalore Hi, if you use online banking you can change your address after logging in via your 'Profile'. If not… https://t.co/cv5hfUlUQn
8/3
2020
@sparkynephilim No problem. We'll be here if you have any further questions, have a great day. 🙂 -Chris @sparkynephilim Hi Nadine, in most cases it will be right away. But you may wish to check with the Post Office if t… https://t.co/sy4dwZgVgg @ryanphsmith1996 Hello Ryan, I'm sorry to hear you're having issues using Live Chat. Please Direct Message me so th… https://t.co/51PJ8T3XZH @MartinKennaugh @coopuk I'll make sure your feedback is passed on Martin and I'm sorry if this has caused any inco… https://t.co/LiAFJHS0Kj @MartinKennaugh @coopuk Hi Martin, when you make a payment to another Smile of Co-Operative Bank account and add a… https://t.co/3ObRx5EsPV⚠️ Fraudsters are heartless 💔 For tips on how to spot the warning signs of a Romance #Scam, visit our website 👇 #TakeFive
8/2
2020
@MJHerbert Thanks Michael, we will pass your feedback over the team to help with future updates and changes. Any ad… https://t.co/H7ZfQt7a5k @MJHerbert Page 29 and onwards of our user guide should help with searching transactions here:… https://t.co/Y7TE8aTQYt @MJHerbert Hi Michael, the quickest way to view transactions is from the home screen - next to the account there is… https://t.co/lxycnSp6stOur co-operative values drive us to make society better for everyone, regardless of sexuality, race, gender or disa… https://t.co/QhX28zLf0d @Stephen07072809 If there is ever anything we could help with here please don't hesitate to send us a DM. - Sean @Stephen07072809 I am sorry you're still having issues, all I can advise is chat's are getting through to us here s… https://t.co/M0x12dsCP1 @Stephen07072809 I am sorry for the current call and chat wait times, we will answer as we can. I can't access acco… https://t.co/fB5Jc3ZwTW @Stephen07072809 Hi Stephen, we've had no issues our end at all, and live chat is working as normal our end and cha… https://t.co/dAQWnqyfBG @paulchelt Hello Paul, I'm sorry to hear that you're having issues accessing internet banking. Please Direct Messag… https://t.co/JMDxmdR43W
8/1
2020
@miselly501 Hi Eleanor, could you drop us a DM and let us know what type of account you have with us currently? - Sean @sparkynephilim It's 4pm! 👏👏👏 Have a great weekend! - Chris @DawnWestcott Hi Dawn, I'm sorry you haven't heard anything since applying. When did you apply for the account and… https://t.co/kjb0x6Q0Tw @fatboyfat Hi Phil, we don’t have any specific details to share at this stage but we're committed to delivering imp… https://t.co/Q0KJgV5DSpWe're delighted to announce the winner of the mobile app design competition, in collaboration with @McrDig’s… https://t.co/jFUHdERnOk @gordonbruce7 Hi Gordon, could you please check your web browser settings to make sure it's fully up to date , you… https://t.co/aVPZCBkNOO @Red_Room_Gaming Thanks, I'll get this picked up. - Dan @sparkynephilim Morning Nadine, this is great to hear 😊. I know it's not 4pm yet, but hope this has the same effect! 👏👏👏 - Dan @Carlitofox Hi Carl, I'm sorry for the inconvenience caused by this. We've temporarily reduced our opening hours du… https://t.co/r7ZDlsyZiZ @topes_lose Morning Mick, if you're still receiving emails from us, this would suggest you still have an active acc… https://t.co/ZPSx4EitPO
7/31
2020
@ShepCircle Thanks for getting in touch with this, I'm glad you've found the feedback option. We've also passed this over our end. - Sean @penfold_amanda Hi Amanda, thanks for getting in touch. If you can login to online banking and chat to us via webch… https://t.co/Pg7HDGnDtc @manondessauce Hi Alex, I'm sorry you've had problems connecting to our live chat service, it's currently available… https://t.co/eCSuBUe697 @ShepCircle Hi, thanks for bringing this to our attention. I've passed it over to our development team. If you've a… https://t.co/U4PImnZYWo @Hoodo0 Hi Chris, I'm sorry to hear you've had a negative experience with Platform. This isn't the level of service… https://t.co/9tfcLwuwqi @blindvision2020 If you've already logged a complaint with us, the team will send acknowledgement within 5 working… https://t.co/cguIVW085e @juliantempleman Hi Julian, I'm sorry you haven't received an update on your application yet. Can you tell me if yo… https://t.co/LIAZm5x6a4
7/30
2020
@DoodsonMr I'm sorry to hear there's fraudulent transactions on your account. Our Fraud Team will do everything the… https://t.co/Imjttq6Lry @Aidanjeal Hi Aidan, sorry to hear this. Can you DM us what's happened please? - Michelle https://t.co/0XuTPsZSnP @CooperativeBank https://t.co/4091u1Myuv
Retweeted by The Co-operative Bank UK 💙Throughout the pandemic, we were able to supply a significant number of #Coronavirus Business Interruption Loans, t… https://t.co/DE137FTbTa @RichardRandle18 Hi Richard, the maximum is £250.00 per day. Thanks - Chris @Kooteri Okay, please close the app from your recent apps before trying again. When the Face ID screen appears ther… https://t.co/IXkL328EoK @theboypayne Hi Richard, I'm sorry you're seeing this error. If you have entered all the details correctly then you… https://t.co/jUUj3Bek23 @Kooteri Hi, the app is currently available. What happens when you try to access the app? Thanks - Chris @thehouseofdoom Ah okay, it would be our Business team which would need to resolve this because we can't access ac… https://t.co/lvxL5B7d7I @Jordan_Lee @bauermedia @hitsradiouk Not long to wait now ⌛🙂 - ChrisWe're proud to announce that we are partnering with @CooperativeBank to launch Hits Radio Pride 🌈, the first dedic… https://t.co/PHt1G1Vxns
Retweeted by The Co-operative Bank UK 💙 @thehouseofdoom Hi David, I'm sorry for the wait over the phone, the messages are updated as quickly as possible. W… https://t.co/7MI8R34mcR @martytyke Hi Marty, I'm sorry you've been left feeling this way. If you'd like to discuss anything that's happened… https://t.co/d9yc6qwLRN
7/29
2020
@LoraKrasteva Thanks for letting me know you've managed to login. If you're not doing so already, please access our… https://t.co/CfVTx18hHODid you miss our free webinar. 'Adopting Digital Technologies for Small Businesses'? Watch the whole session in fu… https://t.co/n0o74VpV03 @LoraKrasteva Hi Lora, we're not aware of any issues. Do you have the latest version of your browser installed?- Dan @SpringAndYou If you continue to have issues with being logged out and it's not caused by any of the reasons listed… https://t.co/n3kVUAqRoe @SpringAndYou We do have some challenges at the moment with customers using third party software with our SME bank… https://t.co/6z5klHfJH6 @SpringAndYou Hi, I'm sorry to hear that you're having issues. The system 'time out' has changed from 10 minutes to… https://t.co/aPg0moDoqJ @the_woodlouse Hi John, I'm sorry you're having difficulties, I've tried this on Firefox my end and it's working as… https://t.co/q0NIRVWttU @edwards1oo1 You're welcome. Have a lovely day. - Sammie @edwards1oo1 Hi Paul, our disputes team can register a claim for you. You can contact them by logging in to online… https://t.co/PVMwmAhqEM @Katiekipper Hi Katie, thanks for taking the time to pass on your lovely feedback. I'm so glad Hannah could help yo… https://t.co/LtxDMVX4gg @nossy1996 Hi Gracie, you can't see pending payments currently but you're available balance is adjusted immediately… https://t.co/iEAOhmwBdH
7/28
2020
ℹ️ To help us all stay safe, we're asking anyone who visits our branches in England to wear a #facecovering, unless… https://t.co/S6KIJ4zvTK @ninjamonk I'm sorry to hear that Darren and I'll ensure your feedback is passed to our digital team. In the meanti… https://t.co/VphnHwQSok @cathrynsymons I'm glad to hear that. If you need anything else don't hesitate to get in touch. Kind regards - Sammie @blindvision2020 Hi, I'm sorry you've had problems contacting us over the phone. Can you please send me a DM with m… https://t.co/2vmw5PiVNJ @cathrynsymons Hi Cathryn, our systems update from time to time and while updating some information isn't available… https://t.co/g5oTiINJJz @MxNatSFord I'm sorry to hear you're considering changing banks. If you'd like to take a look at the current accoun… https://t.co/spiHoFA9Lg @michfizzyfeet Hi Michelle, I'm sorry to hear this. Are you getting a particular message when you try to login? You… https://t.co/GWcFKhpyZd @MxNatSFord Hi, it's not possible to set-up text alerts for balance limits on your account, but we do have an overd… https://t.co/kJVoBrcoco @PaulGC84 Hi Paul, I'm really sorry you haven't heard any further. Can you please let me know when you first applie… https://t.co/jKrFJ9JXnM
7/27
2020
@madcow42 You're welcome. If you have any other queries let me know. Thanks - Chris @madcow42 Hi Sarah. Transfers can be made from our Cashminder account to someone else or to a company. We no longer… https://t.co/e7nLbn07k7 @Paulkemboi17 Hi Paul, we're The Co-operative Bank in the United Kingdom, was this message meant for us or Co-op Ke… https://t.co/SEkq63siNMAt The Co-operative Bank, our customers are at the heart of everything we do. 🌟 A shining example of this is coll… https://t.co/5vyCZwXf1J @Katiekipper Hi Katie. I'm really sorry to hear this. Can you please send me a DM to discuss this further? - Katie https://t.co/0XuTPsZSnP
7/26
2020
@johnnymd19 Hi Johnny, I'm sorry you've had trouble logging in. Our app is currently available, can you confirm wha… https://t.co/kpo9A5g5DL @theusefularts We store your statements, transactions and balances for a maximum of 25 months, or from the date you… https://t.co/h8dXZRSSKi @theusefularts I'm glad this is now working for you. If you encounter any further problems, please get back in touch. Thanks - Katie @theusefularts The service is currently available and we have been able to access the site form our end, could you… https://t.co/OxxiyKbypb @sazzysparkypops We're sorry for the inconvenience caused, we will pass your feedback onto Platform. Their office h… https://t.co/u9XCBndajA @theusefularts Hi, that is an incorrect link. Our Business Banking is currently online. You can access the link her… https://t.co/PKVzSTUZJm @sazzysparkypops Hi Sarah, we're sorry to hear that. Platform can help check the progress of this for you, all thei… https://t.co/oJ4zR65stY⚠️ Take care when paying invoices, especially if you're asked to update the account details of a regular supplier o… https://t.co/DWZH2bPxYf @oneoftwomums Thanks for getting in touch, I'm really glad to hear you've had a great experience. If there's ever a… https://t.co/XR1Y3p37K2
7/25
2020
If you're an existing customer concerned about #COVID19 having a financial impact on your #business, we're here to… https://t.co/4OkG2d5HQ4 @sand_larose Thanks for getting in touch Sandra, I'm glad to see you like the parcel :) I hope you all enjoy. - Sean @Katie90809331 1 working day from when the card is blocked. We're currently taking chats, are you logged into onlin… https://t.co/6plzsrqwWC @Katie90809331 Hi Katie, I'm sorry you've had trouble connecting to chat. If you report your card as lost or stolen… https://t.co/dSh7w1iPA4How many young people are #homeless in your area? Support @centrepointuk in their mission to tackle youth homelessn… https://t.co/RjxTjJa41f @MHawkins78 Hi Mark, this account is with The Midcounties Co-op and you can find contact details for them here:… https://t.co/t2AKtbQAgk @SalkeyIan Hi Ian, I'm afraid we can't access accounts here to check if this has been received. We're aware there h… https://t.co/d9OVt8iSZF @EastLondonEagle Hi Doug. I'll ensure that your feedback on this is passed on. We have now fixed the issue and you'… https://t.co/IKq1JtBBld @Sheldrake Here's a link to the online banking user guides https://t.co/PXXAobD4F6 this will run through what you n… https://t.co/npLqlNWD7R @Nexusdog_UK That's great, I'm glad it's working for you now 🙂 - Chris @ChristineTacon Hi Christine, I'm sorry to hear this. If there's anything we can help with here, please send us a D… https://t.co/c2C2OAoYt6 @AdeelArshad1 Hi Raja, was this one of our branches or a Co-op food store? Thanks - Chris @bridgetj76 Hi Jo, if you use online banking you can start a live chat and we can check whether it's possible to is… https://t.co/VN14Gyzmq1 @Sheldrake Hi Philip, if you're changing the account details of the beneficiary this will be like setting up a new… https://t.co/XuyH3JVSJx @JUMPINSOUNDS Thanks for getting back to us Jamie. You don't need to register your phone for the insurance. Details… https://t.co/GabM2ee8sR
7/24
2020

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