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Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at https://t.co/Z3c7a3im5W.

20 Following   56,956 Followers   134,574 Tweets

Joined Twitter 6/26/09


@iBilgeee Thanks for having a look! Would you mind toggling Dropbox off then, and rebooting your iPhone? Keep us posted! @iBilgeee Hello there! Hmm... what iOS are you on? Can you please check a couple of things for us? 1️⃣ Do you have… https://t.co/RhisgHwW67 @rdkhatch Hey, Ryan, we're sorry to hear that. Did you end up uninstalling the Dropbox app? If not, can you please… https://t.co/oozf1by8cb @artimioblack_ Welcome back - would it be safe to assume that you're referring to the ability of having a shared fo… https://t.co/QaqQDMKKQA @snowflake_lane Hi Elaine! It sounds like your work account is on a free team. Hmm... 🤔 If you don't mind, can you… https://t.co/B1tKSZYerZ @EricOsnes Hi Eric, we're sorry to hear that you had trouble uninstalling the Dropbox app. We just stopped by to le… https://t.co/aadjcDsR7W @artimioblack_ If you're experiencing an issue or if you need information about Dropbox, could you please provide s… https://t.co/rtEdwUoQUr @artimioblack_ Hi Artimio, we hope you don't mind us jumping in here. Would you like to share a bit more about your… https://t.co/nGPT9K7WHL
7/15
2020
@USESisterCities We were able to respond to your DM. See you there! @shanselman Hi Scott, we appreciate the time you took in order to share your feedback with us. We hope you don't mi… https://t.co/6H7O4dgLgm @oos4181 Hi there, thanks for reaching out. Do you remember if you initially upgraded via the app store platform on… https://t.co/J7jjfEqYAf @Jeffishish Pleasure is all ours. If you need anything else moving forwards we're just a message away. Stay safe 💙 @abstractalgo We do appreciate user input immensely. Did you get the chance to enable selective sync in order to sa… https://t.co/MyrqnfRyPp @Jeffishish Thanks for bringing this to our attention, Jeff. We'll pass this along to our team for you. If we can h… https://t.co/CQ1ALuvy9p @munificentbob Hey there, we’ve just replied to your DM, if you’d like to have a look. Thanks @abstractalgo Are you referring to the CPU usage by any chance? If you're experiencing high CPU usage from the Drop… https://t.co/3THSUCXgct @Jeffishish Hey, nice going. We’ll be happy to let our Paper team know about this. Does that text replacement thing… https://t.co/4SEgwegsuo @abstractalgo Hi there, we hope you don't mind us jumping in. Would you like to share a bit more about your issue?… https://t.co/Y9scTJgSQZ @munificentbob Take your time. Once ready, we'll just be a message away 😊 @munificentbob Hey, Bob, sorry to hear about that. If there’s anything that can be done, our support team will inve… https://t.co/rWRfKLwSCX @Jeffishish Hey, Jeff, thanks for reaching out. We’re not able to reproduce this with Chrome on our Catalina machin… https://t.co/EwRQfCeDR5 @shubh_996 ...2/2 please refer to this page https://t.co/NoZ26pVpIA. Thanks! @shubh_996 Hi there, thanks for reaching out. The Dropbox app uses contacts to provide features that make it easier… https://t.co/A0uJ053yJ1 @elsagas Hi Ivan, we do appreciate the time you took in order to share your feedback with us. You can have a look a… https://t.co/LRYEDGkMnH @mkfresh1 Hi Mitchell, thanks for reaching out. Would it be possible for you to DM us with a screenshot of your acc… https://t.co/VsSD4rhiDr @A_Kcs1 ...2/2 plans that we offer here: https://t.co/EOgNpyiTmw We do also value user input immensely, so we'll pa… https://t.co/FOIFweOOvE @A_Kcs1 Hi there, thanks for reaching out. We offer discounts on our Dropbox Business product if you pay annually.… https://t.co/Ux8QP1Omxs @MarshMicrobe Hey Ashley! Would you like to share a bit more about your issue? Hopefully we are able to assist. Did… https://t.co/rYzjYwu6ti @mikereddington Hey, Mike, sorry to hear that this is still an issue for you. Can you update us on what version of… https://t.co/L0sxuhOSpx @FjordTV Hey, Jonathan, we’re sorry to hear that. We’d like to check on your case in our system. Could you DM us yo… https://t.co/lXRd2HF0WZ @JEhtesab Hi there, thanks for reaching out to us! Is there anything we can help you with? If you are experiencing… https://t.co/99buOih6Sl @bimal_tailor Hey there, thanks for reaching out. Can you tell us more about what you’re trying to do, and how you’… https://t.co/N6Yy6OK1nf @meijer_s Hello Stephan, thanks for reaching out to us! We appreciate you reporting this to us, and rest assured we… https://t.co/VUvAzvQut4 @djmaxlive Hey there, we’ve just replied to your DM, if you’d like to have a look. Thanks @CaraZebraBee Hello, we're sorry to hear that. Would it be safe to assume that you're having trouble accessing your… https://t.co/R093VUxv5t @djmaxlive Hi, we're sorry to hear that. Have you tried using an incognito window? Does it make any difference? It'… https://t.co/lcY1P1TpH0 @TimothyPoplaski Hello Timothy! We appreciate you sharing your thoughts on this, and we'll make sure your comments… https://t.co/jqe9xajNr6 @mis2centavos Cheers! Happy to help in any way we can 😊 @alonsosilva Hi there, we’re sorry to hear about this! Since you already have some tickets open with Support, can y… https://t.co/hGdxQdb82x @mis2centavos Hi, hope you don't mind us reaching out in English! We'd encourage you to forward the email along wit… https://t.co/YRF2FPfkGZ @TheDennyKoch We appreciate how you feel about this, Danny, and we'll make sure your comments reach our team. We re… https://t.co/ZHNtfSiOX0 @cantavest Our pleasure! We’re only one tweet away for anything else as well. Cheers! @TheDennyKoch Thanks for having a look! If you mark the messages as read, the number on the Dropbox icon should go… https://t.co/O1BccXSqrh @TheDennyKoch Hello Denny! 👋 Can you please click the Dropbox icon and let us know if you happen to have any unread… https://t.co/UGSzEBsSFa @zerogeewhiz Gotcha - give us a nudge if the issue reappears, we'd like to have a further look into it. Thanks! @zerogeewhiz All right, Peter, thanks for letting us know - we'll definitely pass it on to our team for you. Should… https://t.co/jEVubxjLg8 @zerogeewhiz Hey, Peter, hope it’s OK that we reach out. Can you tell us more about this? How are you downloading?… https://t.co/TbXtp3qL0i @cantavest The notifications are highlighted with a light blue background & you can mark them as read by clicking t… https://t.co/Rz8HJ8cAvN @timabrahams Tim, would you mind DMing us screenshots showing the steps you take before the pop-up appears? We’d li… https://t.co/8DXHK1MX7m @cantavest Hey, Rosanna, thanks for stopping by! Do you, by any chance, have an unread notification? Click the Drop… https://t.co/B3nigrfxZf @timabrahams Tim, the screenshot you’ve attached seems to indeed be the step up page for the Dropbox app. Could you… https://t.co/Fr906YoVYX @timabrahams Would it be possible to send over a screenshot? We'd like to see exactly what you're seeing. Also, can… https://t.co/rRka2Sq23E @timabrahams Hi Tim, we're sorry to hear that you're having trouble uninstalling the Dropbox app. Would you mind ha… https://t.co/1Tt88n2DSd @XM_Tech Could you please completely disable Malwarebytes on your device, reboot and let us know if you the issue re-occurs? @XM_Tech Hmm... 🤔 Have you checked the network settings on that specific device? @XM_Tech Since this seems to be a device-specific issue... have you tried using a different browser to see if the i… https://t.co/rQXJ1pnsg8 @XM_Tech ... try and access your account from a mobile device while only connected to cellular data? Are you having… https://t.co/8DVnjbExXd @XM_Tech Hey, we're very sorry to hear that. Do you happen to have an antivirus or firewall software installed? If… https://t.co/LT5rKrk13i @Itsmeky90 Hello Kyla, thanks for reaching out to us! We’re right here to help in any way we can. Are you perhaps a… https://t.co/8FKymuycID @ccarthy Gotcha, Courtney - we'll pass the word on to our team for future consideration. Keep us posted 😊 @ccarthy Hey, thanks for reaching out! Would it be safe to assume that we're talking about link previews? If so, ha… https://t.co/oBldf860hC @BukkitBrown Much appreciated - we've located your support requests and left an internal note on your behalf. As so… https://t.co/Eoq3VP2rVW @BukkitBrown Hi there, we're sorry to hear about this. If you already have a ticket open with Support, please let u… https://t.co/c5bTlOA4Uy
7/14
2020
@ivonnatinkle We completely understand, considering you only need one license. We do value user input immensely, so… https://t.co/OkBONbr0nR @tommiesis Glad to hear everything has been sorted out. If you need anything else moving forwards we're just a message away. Cheers 😊 @cinemanutcase Hi there, we hope you don't mind us jumping in. Would you like to share a bit more about your issue?… https://t.co/OQKwBSBFkB @tommiesis When you click on the tiny Dropbox icon on your tool bar, you should be able to see the unread notificat… https://t.co/N1qFCE0l7h @tommiesis Hi there, thanks for reaching out. If you have unread notifications, the Dropbox icon will have a red do… https://t.co/R3PpYexbIF @hashipoc Olá, esta é uma mensagem pré-traduzida, pois atualmente só fazemos atendimento nas mídias sociais em ingl… https://t.co/XY1EfIyA6O @DenisParadiz ...2/2 on your account, you can always contact our support team here: https://t.co/JzCu5Ol0GV @DenisParadiz Hi Denis, thanks for reaching out. We do offer as much storage space as you need with our Dropbox Bus… https://t.co/m4gZ8RgYrs @Janderro Hi Alejandro, thanks for reaching out. We do value user input immensely, so we'll pass your feedback alon… https://t.co/dWdeeu552C @rorymichaell Hey there, we’ve just replied to your DM, if you’d like to have a look. Thanks! @ivonnatinkle As Dropbox Business is catered to multiple users and offer a minimum license of 3, we are unable to r… https://t.co/mHA7W5Ie8Y @tehabe Thomas, we're happy to pass your comments on to our devs for their awareness. Cheers! @tehabe Hey, Thomas, our app may seem big, but think of all the space you save by backing up your files to the coul… https://t.co/NDGtGHVCgw @DanTheRocheMan Cheers! @DanTheRocheMan Our Basic accounts are free, and you can link to your files with certain bandwidth limits. Basic ac… https://t.co/jGZYmFILu5 @DanTheRocheMan Daniel, thanks for bearing with us. You can provide a Shared Link to a folder, on your CV. Others w… https://t.co/O9iaojCo43 @KateChief Hello Kate, thanks for reaching out! Is there anything we can help you with? Feel free to DM us any scre… https://t.co/dRPFXW9bz6 @lwinniewheatley Hello Lucy, we’re sorry to hear about this! Can you please let us know if you upgraded via the app… https://t.co/1leh5rzPhq @lavanyadeepak Oh, understood. We’ll be happy to pass on your suggestion to our devs for their awareness. We would… https://t.co/SII4GJ3MQm @lavanyadeepak Deepak, if you install our desktop app on your computer, you will have a local Dropbox folder availa… https://t.co/fJorrjq2td @lavanyadeepak Hey there, unfortunately this isn’t something that we currently support. Thanks @southworth The files are backed up in your Dropbox account do not count against your local device space, only the… https://t.co/qtddVOqUdA @thismomdoestuff Hi Oryana, we're very sorry to hear. Do you get an error? If so, please grab a screenshot for us;… https://t.co/xJucb7ycHP @stpstpstpstpstp Understood. We wish we could have been more helpful. Take care! @Wton27 Hey there, we’ve just replied to your DM, if you’d like to have a look… 😉 @southworth Hey, Paul, hope it’s OK that we reach out. Our mobile app doesn’t actually sync (store) Dropbox files o… https://t.co/kqjM8zNudl @neilccbrown Much appreciated! Here's where you can learn more about the extension: https://t.co/YQVogP5hH1. By tog… https://t.co/4RBl40TGNC @cottoncashcat Hey there, hope it’s OK that we reach out. By default, our desktop app will sync all your Dropbox c… https://t.co/1of1w02kGI @neilccbrown Neil, what version of MacOS are you running? Also, could you DM us a screenshot showing some the sync… https://t.co/S3PJ8irHBG @JaneIsaacAuthor Hey, Jane, hope it’s OK that we reach out. Once you have your file in your Dropbox account, you ca… https://t.co/FetMTZXR0D @stpstpstpstpstp Did you delete the folder from your computer? If so, is it possible that it is still in your computer’s Recycle Bin/Trash? @rorymichaell Hey there, thanks for reaching out. Can you please DM us a screenshot of these folders as you see the… https://t.co/Q7iEQMssIo @stpstpstpstpstp Hi, hope you don't mind us reaching out! Can you please go on the web & try recovering your files… https://t.co/FcsoU1bRWo @NLsmalst Hi, thanks for getting in touch with us here. As long as you appear to be under quota here… https://t.co/DDusqfyyjl @sallykawtharany Hello Sally, thanks for bringing this to our attention! Can you please login on the web, and tell… https://t.co/TzdA2kYoG6 @AutonomousApps Hi Tony, thanks for getting in touch with us here. If you're having trouble with the feature, pleas… https://t.co/dExjNc80tY @zenwave Hi Jon, we're sorry to hear that. If you're having trouble with the CAPTCHA challenge, we'd encourage you… https://t.co/mabpJdxMet
7/13
2020

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