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Join 10,000+ businesses that use our #HelpDesk software because customer experience comes first. #CX #CustomerService

2,137 Following   11,730 Followers   17,798 Tweets

Joined Twitter 7/10/10


Sometimes you really can't offer a refund. Here's a model for having that tough conversation: https://t.co/4XMnYfPgSM @sahithkrishna Hello, I can see my colleague replied to you via email already, please let us know if you didn't receive that response.Handling refund requests is always tricky for support teams, who are often not the decision makers, but it's clear… https://t.co/1rtrfYuTdw
1/28
2020
@ronotypo Oh no! Glad you found the culprit in the HTML editor. Giving the Docs editor a facelift is on our to-do list for sure! @sarahdoody @Superhuman These are great! You could use Gmail's scheduler if you're responding to Help Scout email n… https://t.co/U25SlxbUGF @eachapm Congratulations on your anniversaries!
1/27
2020
@harishchouhan Hi Harish, we've just completed a pre-scheduled maintenance window and are back up and running. More… https://t.co/OSlHeyJt5B
1/25
2020
Recently we reached gender parity across Help Scout, but there is plenty of work still to do! Diversity & Inclusi… https://t.co/sJcwrB2Nie @gonzalodelriov Thank you for the kind words! Plenty of work to do, and we're committed to doing it. @yolkbae Thanks James! @li3n3 Thanks! You're right, we'll get that chart fixed up too.
1/22
2020
@motherfuton Thanks for sharing, Noah!! @celysestroh We're so glad to see you moving in! You know we'd put everything in the right drawers and not drop a b… https://t.co/T5PLkrx8jD @CrankyOldITGuy So glad the mobile app is bringing you joy in 2020! 😀 @flowdee @klausapp Once connected, Klaus will automatically pull in your Help Scout conversation data so that you c… https://t.co/xMqKj1NSMO @flowdee @klausapp We saw this and wanted to help :-) - here is a screenshot of how Klaus pulls in Help Scout data:… https://t.co/GLkGTJIJGk
1/21
2020
@Jodiroga Merci mille fois! @HenryRoh_ Thanks so much for the love! @yonder_io @LEAHisKNOBLER Leah is the best!
1/20
2020
Launching a new business, or growing your startup? Delivering excellent service to your early customers is essentia… https://t.co/EKsexupbHp
1/17
2020
@wpmodder Thanks Adam! @allie_nimmons Thanks Allie! @Fonolo @Hyken @JeanneBliss @customerthink @PeterLavers @RoyAtkinson @flaviomartins @annettefranz @BlakeMichelleMhttps://t.co/CpCilEwmD8In 2017 we published this piece by high school student Andrew. He's since finished school and is pursuing education… https://t.co/RxXdlk3eJw
1/14
2020
@adampickering_ @dannyvankooten We hear you, we're actively (and consistently) working to reduce the size and impro… https://t.co/M5MHs8xGs2
1/13
2020
@dannyvankooten You're right, it's not tiny, but it is covering quite a lot of functionality. Right now when compar… https://t.co/sHceiyeUQ1 @kristenmaeve @schlaf @rachelroyall Yes! And she's even got this handy article all ready: https://t.co/kW73IdpMEP @JonasWho @damiansen Thanks Jonas! Yes, we have customers with very large teams of customer service pros answering… https://t.co/vnekoq0Vyo @chernikovalexey Are these "routine" in that they're the same questions repeated? Is there an opportunity to have m… https://t.co/xyM0a8bhz2 @pierrevalade Hello Pierre - would you mind sharing some more details on what you're seeing? We're able to mention… https://t.co/wpknEtJGxL
1/12
2020
@rjonesy Ah okay, glad to hear it's working as expected. Appreciate the feedback on this! I can see how that would be handy. @DylanFeltus @adamwathan Thanks for the shoutout, Dylan! ❤️ @arlogilbert 3. Create an Automatic Workflow to automatically set conversations as Spam if they contain certain wor… https://t.co/BFBbr6nsPb @arlogilbert Yuck, sorry to hear you're dealing with that headache. Here are a few things you can do! 1. Double che… https://t.co/hCQMfqh4Xt @chernikovalexey Have you tried self service tools like Help Scout Docs or Beacon? If you can encourage folks to fi… https://t.co/NCjmBGIfqFBuilding out a shared mailbox workflow is one of the most powerful ways to ensure that you’re always maintaining th… https://t.co/qspX63hIPi @rjonesy Thanks for the honest reaction, we're always happy to hear it.
1/10
2020
Choosing the right help desk software is a daunting task. That’s where this guide steps in. It’ll provide advice on… https://t.co/a0Xql48tb4A well written, maintained, and accessible knowledge base should be the cornerstone of any customer service team’s… https://t.co/FVb6r3D6SL
1/9
2020
@rjonesy @chernikovalexey @ksmolka @macguitar If you're missing inline images, something is amiss! You may need to… https://t.co/KpFC2wjeqsLive chat, but more helpful. Say farewell to overwhelming chat volume, staffing nightmares, and frustrated customer… https://t.co/2c077itQo2What skills can customer service professionals develop to get better at their jobs, and what skills can leaders loo… https://t.co/CX8GsBxYJ8
1/8
2020
@magicmark82 We're glad to hear it! Have a great day :)If you’re looking to train new team members, engage in role-playing as a group, or just improve your own ability to… https://t.co/QtG94ITc3T @vereyathe @LEAHisKNOBLER You got this! 🙌 @rjonesy Ha! A great decade, but it's a deliberate trade-off to reduce unhelpful matches of partial words. We appr… https://t.co/ckOZHL48vt
1/7
2020
@rjonesy Thanks for the context - can you try using the wildcard character in your tag search (e.g. tag:*sync) - d… https://t.co/slLJ4AMCc1 @rjonesy Hey Ryan, we'd love to hear a little more detail about the search limitation you're running into. Do you mind sharing an example? @lizziekeiper Thanks for @bronwyngruet for that most celebratory of feline friends! @magicmark82 Hi Mark, apologies for the late reply here, but are you still seeing any issues? If so, please do let… https://t.co/aCUnNubXcw @brennandunn Thanks for sharing that with us, we appreciate the comments - is any particular notification getting your goat?For the small amount of effort a handwritten customer thank-you note takes, it’s amazing the extent to which you ca… https://t.co/SK2FTmYpDL @GeekPressFR Hi Jonathan - thanks for the heads up, we'll look into this and get you an update ASAP. @allie_nimmons Great job on that queue! @LEAHisKNOBLER Happy Monday to you!Delegation can be as much about helping your team grow as it can be about helping yourself grow. The Secret Art of… https://t.co/JT4iCBOmBI
1/6
2020
@mrjonbradshaw Welcome! We’re so happy to have you with us.
1/2
2019
@rglover Hey Ryan, Gee, on first glance I'm not quite sure what that is! Are you seeing this when you're in your em… https://t.co/ozToDHUkIx @sammy_sansome Oh no! I see my teammate Melanie replied on Dec 21. I just DMed you the details. Let us know if ther… https://t.co/UDdXNJY9hv @DorieWorks Absolutely! Get started with a free trial here: https://t.co/0i5AXehaps Then sign up for a free demo to… https://t.co/Z7MBoW2Qot
12/23
2019
As commerce becomes increasingly digitized, it’s easy to forget that customers are real people — not ticket numbers… https://t.co/eZ935Nb84e
12/20
2019
We’ve built Beacon to directly address the most frequent challenges to being a truly customer-centric business. Che… https://t.co/LXsQ36wiBN @lizziekeiper We're so glad you like them - and clearly you are sweet!Value propositions help us to achieve clarity around our brand, enabling us to craft messages that can speak to cus… https://t.co/H0bjmNWqxY
12/19
2019
If you’re looking to train new team members, engage in role-playing as a group, or just improve your own ability to… https://t.co/W1gfNuHJLQ @viralwolf That's so great to hear! Thanks for the share.
12/18
2019
Give your support folk additional context on the customers they are helping by integrating Help Scout with your oth… https://t.co/12AUKctIMLWe apologize for any inconvenience this tweet has caused.... Are you already feeling annoyed by that phrase? We've… https://t.co/REaHhCzcfc
12/14
2019
The news is out! @aircall COO Jonathan Anguelov announces the new ✨ Aircall App Marketplace at #TechCrunch Berlin!… https://t.co/nlUB1VC2oT
Retweeted by Help ScoutDid you know that Help Scout can help you convert your visitors into customers? Encourage people to try new feature… https://t.co/YugQ7etKl9Few businesses have mastered the art of providing service through online channels. Many customers are left underwhe… https://t.co/EOByJhghVd @JPayneDigital @mds @brennandunn Couldn't help but overhear. 😄 We do indeed have a Slack integration! https://t.co/bRIDbKMUn6Splashy stories of "wow" service are fun, but sustainable, consistently great customer experiences can be beautiful… https://t.co/lZb0qMS5kwWhen your customer can find their own answer, it helps them and it frees up your team to help others. In this HelpU… https://t.co/ybgMGxZrlsUnderstand your customers and your business better, using your help desk reports: https://t.co/X0RksSgRpXIt's Friday...who will be looking after your customers over the weekend? Is it time to add some weekend support sta… https://t.co/4pEfDpqwSHThe stuffed giraffe that went on a holiday, and 9 more stories of exceptional customer service — https://t.co/vyuGXN6ACwThere is no better way to be customer-centric than to work directly with customers. Here's how we get every person… https://t.co/HwlwJJcMCHThriving brands sustain emotional connections with customers during every interaction, whether online or in person.… https://t.co/dNlrKEbhqy
12/13
2019
@allie_nimmons @benUNC 🤔😂A business’ approach to communication not only influences business outcomes, but it can also make or break the empl… https://t.co/gqT5OVtYWO @msfreyafox @JustworksHR Yes! The PEO model Justworks uses helps us stay on top of all the different state laws and… https://t.co/reGCKzZuZh
12/12
2019
A customer service philosophy sets the foundation for a customer-first strategy. No matter who a customer interacts… https://t.co/34STd3QyE7Did you know that you can try Help Scout for free for 15 days, no credit card required? Go ahead, give it a spin, a… https://t.co/wThkvSNimR🏥 There aren’t many HIPAA-compliant help desks out there, and the few that do exist often lack other features suppo… https://t.co/XYf5OSAtQb
12/11
2019
Discover the power of self-service with Docs. Create and publish answers for customers to reduce your customer supp… https://t.co/8y8cELut9G @msfreyafox We use @justworksHR! @sipersso Music to our ears! @flowdee More on Custom Fields here: https://t.co/ncSSuS5XaM @flowdee Hi there, This is a popular feature request, so we'll add your +1 vote! If you're on the Plus plan or have… https://t.co/mHDFysh37zThe best interviews are not strict question-and-answer sessions; they’re structured conversations that draw out can… https://t.co/yfSS36zGzP @ginaneb Thanks for reading! @yolkbae Thanks James, that means a lot coming from you!
12/10
2019
Businesses are differentiating with great customer experience. Factors like price and speed matter — but the compan… https://t.co/LlLHg8vMFE
12/9
2019
@hughstephens @MikeBoyd @stevepell We do indeed support custom sidebar apps! They can be a game changer. If you'd l… https://t.co/ZcxdBy6dHR @Krogsgard Oh no! This is helpful for us to know. Right now, we don't have a built in back button, so your best bet… https://t.co/zqhPlEy1Yw @jasonwhitman Thanks so much, Jason! I'd love to hear more about what Support Shadowing looks like @justworkshr. @AshHarpp11 Thanks so much for reading, Ashley! :) @help_wise @seanstickle Hi Seán, sorry for the trouble here. I'm glad to see we were able to get the account back u… https://t.co/sTTrjj3iM1 @Three_Ninjas You sure can! Check out this doc: https://t.co/MukgoiWo7i
12/5
2019

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