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Join 10,000+ businesses that use our #HelpDesk software because customer experience comes first. #CX #CustomerService

2,127 Following   12,076 Followers   18,359 Tweets

Joined Twitter 7/10/10


@waldobroodryk Hey Waldo, it's something we have had some requests for. There's nothing planned immediately, but as… https://t.co/aI3XDAnZ2m
9/21
2020
This week on Talking Too Loud, our host @csavage chats with @nickfrancis, CEO of @helpscout, about building purpose… https://t.co/g2JdAsfACT
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9/18
2020
Get started with APIs, even if you have never coded at all! Emily Chapman takes you from scratch right through to c… https://t.co/eIztHbqSTbJust binge watched the Against the Grain series by @helpscout. Not often you watch videos on a corporate Website t… https://t.co/9BLvJQ3pvI
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9/17
2020
@nabil_kadimi Thanks for the report, where specifically are you finding this?In just 2 years, @LEAHisKNOBLER helped grow @helpscout's engineering team from 5% to 26% women. Join our live AMA… https://t.co/3cLxSDvIzA
Retweeted by Help Scout"We're very familiar working remotely, but...that still didn't prepare us for the environment that we're in today."… https://t.co/SYPMeRDoP1
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9/16
2020
@dsabar Thanks for sharing! This will be really useful for people looking to make their own tweaks.Episode 3 of Against The Grain is live now! In this episode @jayacunzo visits the 150-year-old Piscataqua Savings B… https://t.co/7GtcxZnVmo
9/15
2020
@ciorici Hey Pavel, we'll send you an email to follow up on this and help you out, watch our for it soon!"Our mission is to be here tomorrow, not to jump in and make a quick buck" Piscataqua Savings Bank has 150 years o… https://t.co/DyPvLebvEM
9/14
2020
More than just hair care, @Naturalicious represents opportunity in every single bottle. Learn about the secrets b… https://t.co/1Yl0HezCIR @randfish I recommend you check the new video series that @jayacunzo put together with @helpscout. It is just about… https://t.co/BdOvfDEi9n
Retweeted by Help Scout @maddison_avenue Hi Maddison. Thanks for checking in -- we had a backup earlier this morning which caused delays to… https://t.co/0PSN7dzwLO
9/11
2020
@jatin161991 Thanks for your interest! We're not producing more right now, but please do ping us a message with mor… https://t.co/5FLFvMzYgB @Espen_Antonsen Ah! Thanks for letting us know - we're going to dig into this a bit to see what's going on for you… https://t.co/xigP6LxI10
9/9
2020
@Espen_Antonsen Check out your "Happiness Report", which lets you see email and chat ratings separately or aggregat… https://t.co/4BjbsQziGB @dsabar Yes, we've done that in the past! We'll look to get that improvement into the next one too. @jackmcdade @jontybehr We're so glad to have you on board!
9/8
2020
5 difficult lessons I learned making my first docuseries (Against the Grain, with @helpscout) https://t.co/2KNFZPQXDv
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9/6
2020
When you think about building relationships with clients, which companies or brands come to mind? https://t.co/10UhuwVVxk
9/4
2020
@pushpendraw Thanks for checking in. We're not seeing any issues on our side, everything performing well - are thin… https://t.co/IhtmAb10x1 @TheDamianHdez Thanks for the details - there are some reports of iOS Gmail not behaving with certain character enc… https://t.co/TpicuVl0bo
9/3
2020
@TheDamianHdez Can you let us know which email client you are using there? In some quick testing (Gmail, Apple Mail… https://t.co/I82PtoMMzX @TheDamianHdez Thanks for letting us know - we've got your name with the correct characters stored in our system, s… https://t.co/URg54ahtMcWhat goes into the creative process of a narrative-style, travel-esque documentary? @helpscout's Against the Grai… https://t.co/Ve96KrjmWL
Retweeted by Help Scout“My team has no drive. I feel lost… How do I motivate my team, as a leader?” This is one of the most common Q’s I… https://t.co/UGgwQErRty
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9/2
2020
Over the last 18 months, I've worked on my first docuseries -- a fully produced, in-the-field (pre-covid) shoot, bu… https://t.co/MzxxnKyatB
Retweeted by Help Scout
9/1
2020
@PaulJosephCox We'd love to have you on board, if you have questions or need help, let us know!Need to hire frontline #custserv folks who have both #chat & #email writing skills? Afraid such people don't exist?… https://t.co/uwaRtqaXGp
Retweeted by Help ScoutDiscover why @gwenjimmere sees @naturalicious as "not really about hair," and how she has grown a 10,000 strong com… https://t.co/unSSH5FYkb
8/31
2020
@paigehewlett @kristenmaeve Thanks for considering Help Scout! We'd love to hear any comments you have to share, or… https://t.co/UktICxhnU2
8/30
2020
Well, this was a nice bit of feedback on our support channel! Does this mean I should add "customer service genius"… https://t.co/IbxUZWQkzn
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8/28
2020
Imagine a world where personal values & business priorities aren't so different. Loving the 'Against the Grain'… https://t.co/Urac30Paba
Retweeted by Help ScoutLearnings from Episode 1 of Against the Grain featuring @DeathWishCoffee: 1️⃣ Their fans are the most passionate y… https://t.co/tsXbipQWE8
8/27
2020
On Aug 31, I'm joining the producer & the DP behind our new docuseries, Against the Grain, to talk about the creati… https://t.co/i6rXh6dCXK
Retweeted by Help Scout
8/26
2020
Last week we released the first episode of Against the Grain (https://t.co/HIAHQNe2Tm), with two more to come. In… https://t.co/G1o3NApAAF
Retweeted by Help Scout
8/25
2020
@dalefraser Thanks for the suggestion, we'll pass it on to the team as a potential future feature.Everybody is under pressure now, but our customers still need help. How can we maintain quality #custserv during di… https://t.co/3miO5U0kXDThe #custserv team @DeathWishCoffee have the trust and authority to do what it takes for their customers. Learn mor… https://t.co/ASDdOU9np9
8/24
2020
We switched to #helpscout Docs, and oh boy it turned out nice. If you need help with setting up Admin Columns? Chec… https://t.co/0U9e7tXcrm
Retweeted by Help Scout
8/23
2020
This was so wild to learn about. First off, @DeathWishCoffee's podcast host, @JeffWishCoffee, on a whim, asked an a… https://t.co/suuXH07Hzp
Retweeted by Help Scout
8/21
2020
@dalefraser Hey Dale! This sounds like it might be an Outlook feature. If "high-importance" is contained in the bod… https://t.co/Nk4osPOMKD
8/20
2020
#MicroFocus CMO @GenefaMurphy introduces podcast number four in our #INSPIRE 20 series with Anjuan Simmons of… https://t.co/Vn1L6vfwW8
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8/19
2020
Top 3 most important projects I've ever worked on (non-daughter edition): 3. @MShowrunners (1st startup) 2. Break t… https://t.co/C2YrA4atJc
Retweeted by Help ScoutWe can’t download caffeine into your brain over the internet, but we can give you episode 1 of Against The Grain, o… https://t.co/wWVI6YtWV7Customer service is hard at the best of times, and these...these are not the best of times. Yet people need help, s… https://t.co/hpJJxoGlZV
8/18
2020
@gregcohn @domm I am answering this via Agorapulse, but we do have an integration with Sunshine that allows you to… https://t.co/6crzZosro4 @Malfhok 🍹 Cheers!
8/14
2020
What's your #customerservice philosophy? Check out these examples of great ones via @helpscout https://t.co/hF8RZ5K0HJ
Retweeted by Help ScoutJoin @nickfrancis and @jayacunzo for a live premiere of the first episode of Against the Grain followed by Q&A toda… https://t.co/AGiLBBykrT
8/12
2020
@waldobroodryk Interesting, Waldo - what appeals to you about that idea? You might want to review… https://t.co/3U2sFu18Je
8/11
2020
Really excited for this: On Wed, @nickfrancis & I are doing a livestream to premiere Ep1 of Against The Grain, our… https://t.co/fKp7kHLe4z
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8/9
2020
Here's a 🆒 Tip! → For a quick way to add a tag to your conversations, use the T keyboard shortcut: Tapping 'T' whi… https://t.co/a3y1hX5wBO
8/7
2020
@dalefraser Ah thanks - you'd like a pre-set "mailbox volume report", showing you the comparative volumes of each mailbox over time? @eladgil Our team is over 100 strong and fully remote all over the world! @dsabar 😍 @dalefraser Sure thing! You can filter the All Channels Report by mailbox using a view. Here are instructions: https://t.co/dN4GEzZ3qC
8/6
2020
#MicroFocus CMO @GenefaMurphy introduces podcast number four in our #INSPIRE 20 series with Anjuan Simmons of… https://t.co/gIcJSX25sz
Retweeted by Help ScoutNext week I'm going to be doing an event with @jayacunzo about how and why we created Against the Grain. Would love… https://t.co/wnW76LZiZb
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8/5
2020
@louisnicholls_ Did your brother at least send you back a "great" satisfaction rating?
8/4
2020
@scottdeluzio @HelpScoutStatus Thanks for letting us know, we'll keep an eye out too. @scottdeluzio @HelpScoutStatus Thanks for reporting this — we're not seeing this issue in our own testing, or repor… https://t.co/JhW0MiYN0H
8/3
2020
@toddpillars We're planning to cover more of the behind the scenes in our Facebook Community, so come join us at https://t.co/mMI2AuMfUU !
8/2
2020
An incredibly comprehensive guide to #remotemanagement from a company that does an even more incredible job of lead… https://t.co/dykNtzQj1z
Retweeted by Help ScoutUnconf speakers @hdorodev @sydneylai coming soon before we close DevRelCon Earth with our Lending Privilege Roundta… https://t.co/khhi66j4am
Retweeted by Help Scout
7/30
2020
@Ryan_Liao Hey Ryan, we're sorry to see you go, but we appreciate the comments and will pass them on to the team. I… https://t.co/XFhJKWbygQ
7/28
2020
@freshremote Thanks for reaching out! We don't typically add links to published articles, but I'd be happy to pass… https://t.co/g3Yy8iN7Mw @JannisBetschki @billquiseng So great to hear you are a fan of Beacon! @LEAHisKNOBLER @nickfrancis @rvannederynen We love you Leah! @JTaylor69 Thanks, Jordan! I'll get this over to the design team.
7/27
2020
Answer the first 1000 support tickets yourself It'll do wonders for your product, for how you understand your cust… https://t.co/wI2pf3hb4O
Retweeted by Help Scout
7/26
2020
In our documentary series, Against The Grain, we're sharing the stories of three companies who show you can build a… https://t.co/QpyS5JDLU6We've found 3 companies that prove you can build a successful business without giving up your values, & we're excit… https://t.co/Y167KrOs61#MicroFocus CMO @GenefaMurphy introduces podcast number four in our #INSPIRE 20 series with Anjuan Simmons of… https://t.co/chwpn0K9vm
Retweeted by Help Scout
7/23
2020
How do you describe #CX Customer Experience? What makes it different than #custserv Customer Service? A great… https://t.co/roSWghlN1G
7/20
2020
@sarahdoody Thanks for the request, we've recorded your vote for that one. It certainly makes sense to set helpful… https://t.co/IGREC6iJCGNeed to hire frontline #custserv folks who have both #chat & #email writing skills? Afraid such people don't exist?… https://t.co/fw7Ct4YiXk
Retweeted by Help Scout
7/19
2020
@krishnamizer We do love guessing games...customer replies mostly? If you let us know, it will help our product tea… https://t.co/WoXMktp84m
7/17
2020
Customer service folk want to be helpful, but sometimes being secure means making things a bit more difficult. How… https://t.co/F58kojFQKcHow To Effectively Incorporate Customer Journey Mapping Into Your #Marketing Strategy Comprehensive customer jour… https://t.co/BsI3XjBqtX
Retweeted by Help Scout @krishnamizer Thanks for the suggestion - Where in particular would you like to use emojis? @samuelaguilera @buehler529 Our apologies for the slowness earlier. Our team investigated and it has been resolved,… https://t.co/nc1YZmwitP @craigkerstiens Folders are a great option! https://t.co/OSST5BRos0 and if you go to Plus or Custom plans, you can… https://t.co/jCgwiwXxvo @KnowCapIO Thanks for your interest! Filling in the form at https://t.co/6hDcIocc4I is the best place to start, if you haven't already.
7/16
2020
Can you succeed in business with a genuine purpose beyond profit, a purpose that isn't a vague, obvious slogan that… https://t.co/TiaEvLCVWf
Retweeted by Help Scout
7/15
2020
@dan_m_martin Hey Dan, everything is running smoothly on our end (and when we try the Beacon on your site, it seems… https://t.co/MQmIcONDgaStoked for this series to start seeing the light of day. https://t.co/438l714FmQ
Retweeted by Help ScoutMore of this please. Love this new initiative @jayacunzo @helpscout 🙌 https://t.co/KzszV8Hy4b
Retweeted by Help ScoutI'm stoked for the official launch of @helpscout's 3 episode documentary series: Against the Grain The stories of… https://t.co/qm8LdA38QX
Retweeted by Help ScoutSo excited for this new show from @helpscout highlighting companies that truly put people first. I had the pleasure… https://t.co/hcqibahCcM
Retweeted by Help Scout1 of my favorite things about @helpscout is that we ask how something benefits our customers & our team with every… https://t.co/MwygVd53ye
Retweeted by Help ScoutJoin me live with @crlvideo as we talk showrunning/podcasting and go inside the making of my new docuseries with… https://t.co/GUFnv9cnjO
Retweeted by Help ScoutLook ma I’m in a documentary! Stoked for this @DeathWishCoffee doc to come out from @helpscout https://t.co/ZbJFFBEUCJ
Retweeted by Help ScoutLovely new idea from the folks at @helpscout: https://t.co/7EfRcIqNAZ
Retweeted by Help ScoutThe standard success story doesn’t resonate with me. Winner take all, growth at all costs, monopolistic, enriching… https://t.co/dSQYF7qOwY
Retweeted by Help ScoutMore than a year ago, I pitched @jayacunzo on an ambitious vision for a documentary series. I wanted to tell stor… https://t.co/abwsi1IZI2
Retweeted by Help Scout @helpscout is launching Against the Grain! A documentary series telling the story of companies doing business diffe… https://t.co/MZUeVrpXLR
Retweeted by Help ScoutWe're telling the stories of companies that have a purpose behind the profit, a mission beyond the metrics, and thr… https://t.co/Fy3CYMJglq
7/14
2020
@girlieworks Hey Shelley, you shouldn't receive notifications for your own activity by default. We can look into th… https://t.co/qPOFlskfTd
7/13
2020

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