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Official customer service account for @hmvtweets. Mon-Fri 9-5.

3,593 Following   6,211 Followers   21,980 Tweets

Joined Twitter 10/30/09


@dick_turpin Hey Peter, we certainly are, I am sorry to hear of these delays, please DM us your order number and we… https://t.co/HuLaDkUwQO @maier__m I am happy to hear that this has now been resolved. Have a great day! :) @Gollums_Luck Hey Shane, We are not currently aware of any issues with payment on the website. If this issue pers… https://t.co/mMEtUyrRqc @Glassmeister @hmvtweets Hey Mike, please DM us your order number and we will look into this for you. Thanks. @IslandofAneira Hey Lizzy, I can confirm that these have recently returned in stock with us and we are currently pr… https://t.co/4jtOkbHjBc @Welshdumbchick1 Not to worry, if you can DM us the email address and the name the order was placed under we should… https://t.co/ThEMYIXpu7 @Welshdumbchick1 Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @PhoenixJo2010 Hey Jo, I can confirm that this order is currently in the final stages of being dispatched from our… https://t.co/F4oyQzJWC2 @katieaoliver Hey Katie, please DM us your order number and we will look into this for you. Thanks. @garethflynn Hey Gareth, we are now following you. Please feel free to DM us. Thanks. @dlever21 I can confirm that this is now being looked into by a member of our team. You should receive a response A… https://t.co/nIRC2YIM0z @maier__m Hey, I can confirm that email responses can take 1-3 business days for a case to be investigated fully.… https://t.co/fAnbjhiSSR @dlever21 Hey Dan, I can confirm that email responses can take 1-3 business days for a case to be investigated full… https://t.co/o475dfeKYh @neonblue82uk Hey Francine, I can certainly pass this on for you. Thank you very much for taking the time to leave… https://t.co/aGCdMDjdsb @dlever21 Hey Dan, I am sorry to hear this. We would recommend forwarding this over to our website team at website.… https://t.co/wg8SbFzYIy
1/20
2021
@RiRi_95 Hey, please DM us your order number and we will look into this for you. Thanks. @collettecooper @sleafordmods @DPDgroup_news Our apologies, this should work now. @thatyoutrustme Hey Jasmine, unfortunately, these vouchers are only redeemable in-store and are not currently accep… https://t.co/536tty4yGE @elletnahc123 Though a temporary authorisation charge may have appeared on your statement at the time of order plac… https://t.co/Bek03LJaci @elletnahc123 Hey Chantelle, I am sorry to hear that you did not receive notification on the other cancelled LP on… https://t.co/8JXEBEcRFP @xcxfrankie Hey, we are now following you. Please feel free to DM us. Thanks. @1800LUVRS Hey Ollie, unfortunately, hmv Gift Cards can only be redeemed in-store and are currently not able to be… https://t.co/PZb3F6tTjn @Tom_Loveless I can confirm that this was dispatched earlier this afternoon. Hope this helps! :) @amyonto Hey, Please DM us your order number and we will look into this for you. Thanks. @cyclejournal Hey, I am very sorry to hear this. Please forward this over to our team at website.service@hmv.co.uk… https://t.co/rc4LLZc3QL @skaw1989 Certainly, please feel free to DM us your order number. Thanks.
1/19
2021
@maier__m Hey, I am sorry to hear this. We would recommend forwarding this over to website.service@hmv.co.uk where… https://t.co/8aJu3Jo5Fy @Luke79974815 @elletnahc123 Hey Luke, no ignoring here :) This account is only operational Monday-Friday, 9AM-5PM… https://t.co/gsN3YlTfMF @Pumpkihn Hey Simon, please DM us the order number and we will look into this for you. Thanks. @shaunldhickman Hey Shaun, I'm sorry to hear this. We would recommend forwarding this over to website.service@hmv.c… https://t.co/P6YkAyBJZD @skaw1989 Hey Steph, I can confirm that we dispatch pre-orders in an attempt to get them to you on the advertised r… https://t.co/u5KunImLiv @Tom_Loveless Hey Tom, I can confirm that this order is currently in the final stages of being dispatched and you s… https://t.co/TJp0PJKE7y @davesventure1 Hey, I am sorry to hear this. Please forward this over to store.service@hmv.co.uk where they will be… https://t.co/nDfTgfImP8 @_chrisbarr Hey Chris I am sorry to hear this. Please DM us your order number and we will look into this for you. Thanks. @Hollysp89077970 Hey Holly, if you checked out as a guest, unfortunately, this will not appear under your orders on… https://t.co/RCdtkIqkXM @Azz_Culbertson Hey Aaron, I am sorry to hear this. Please forward this over to our team at website.service@hmv.co.… https://t.co/r5tuLdPemK @TennantNicolas Hey Nicolas, please could you DM us your email address used to contact us and we will chase this up for you. Thanks. @elletnahc123 Hey Chantelle, both of the remaining items on this order are currently marked as cancelled as of the… https://t.co/EhM4NaoSG6 @redbob68 Hey, I can confirm that the remaining item on your order is currently listed as back in stock soon. We a… https://t.co/7edNH9c2ww @LoosRj Hey, please DM us the email address used to contact us and we will be more than happy to chase this up for you. Thanks. @doomdvys Hey, I am sorry to hear that you have received an incorrect item. Please forward this issue through to we… https://t.co/4EbN5rJ3XC @ManilaChinchila Hey Daniel, we would recommend forwarding this query over to our team at website.service@hmv.co.uk… https://t.co/PtslI6DpHs @LouiseDuttoncl Hey Claire, I am sorry to hear this. Please forward this issue over to our team at website.service@… https://t.co/DW9GeJRdHN @canveyboy1972 Hey, though dispatched at a similar time, I can confirm that these were sent in two separate parcels… https://t.co/bac8TolguY @JenniferJudd_ Hey Jennifer, I am very sorry to hear this. We would recommend forwarding this issue over to our tea… https://t.co/uhBRPTP0ON @Jordanrankin19 Hey Jordan, please DM us your order number or the email address used at checkout and we will sort this out for you. Thanks. @nathan3962 Hey Nathan, I am sorry to hear of the issues you have outlined. We would recommend forwarding this quer… https://t.co/6DkhW9MTXO @lifeofablindgrl Hey Holly, I am sorry to hear this. Please forward this issue over to our team at website.service@… https://t.co/FYmJcm5ktG @K_Chateau Hey, please DM us the email address you used to contact us and we will check up on this for you. Thanks. @jonthompenfarm Hey, please DM us your query and also the email address used to contact us and we will look into this for you. Thanks. @maier__m Hey, this item was marked as delivered on the 14th January. It is my hope that this issue has since been… https://t.co/EjONbPzyQ5 @collettecooper @sleafordmods @DPDgroup_news Hey Collette, please DM us the email address used to contact us and we… https://t.co/7MTnm9ONVo @ConfusedSkyBlue Hey Colin, please DM us your order number and we will be able to look into this for you. Thanks. @SalomePaulo3 However, we hope that this order will reach you shortly. If not however, please don't hesitate to ge… https://t.co/Ne2tAgROPY @SalomePaulo3 Hey, as confirmed via DM, please get back in touch with us if your order has not arrived with yoursel… https://t.co/FqOnBYjbBJ
1/18
2021
@robabob39 Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @katithompson Hey Kati, we are now following you. Please feel free to DM us your order number and we will look into this for you. Thanks. @ch1ckenonastick Hey, please DM us your order number and we will take a look at this for you. Thanks. @poshparlour Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @sophiejxwnyj Hey, I am sorry to hear that you have received an incorrect item. Please forward this over to our tea… https://t.co/ZGlUZofWCs @RossB54704492 Hey Ross, I am sorry to hear this. We would recommend forwarding this query over to website.service@… https://t.co/ljqTtMASR6 @janeksadler Hey Jane, I am sorry to hear of the delays in getting this order dispatched. I can confirm that this i… https://t.co/UAplbuCMih @JAMESDLYDEN Hey James, I can confirm that the product on this order is currently out of stock. We aim to replenish… https://t.co/GfdsJmMlxJ @DJaselskis Hey Darius, please DM us your order number and we will look into this for you. Thanks. @curtis_vuori Hey, we would recommend forwarding this query over to our team at website.service@hmv.co.uk where the… https://t.co/t0NcTkiJl4 @babsm_ Hey, I am sorry to hear this. Please forward this over to our team at website.service@hmv.co.uk where they… https://t.co/zAu8s3XlV9 @clairegolder Hey Claire, I am happy to confirm that this has now been dispatched and should be with you within 2-5… https://t.co/49XcpYjn2R @Johnlouis1158 Thanks for confirming this. Please could you DM us the email address linked with this order and we w… https://t.co/BnOU1g6feH @LloydW90 Hey Lloyd, please feel free to DM us your order number and we will check this out for you. Thanks.
1/15
2021
@Joe_WSUK Hey, please DM us your order number and we will look into this for you. Thanks. @soph3mai Hey, I am happy to confirm that this order is in the final stages of being dispatched from our warehouse.… https://t.co/tpcEuXfos0 @NatRod68 Hey Natasha, I am sorry to hear this. Please forward this over to website.service@hmv.co.uk where they wi… https://t.co/0WyBTg6cp9 @jinniefuI Hey, we would recommend forwarding this query over to our team at website.service@hmv.co.uk where they w… https://t.co/mnnBuc4lzy @Johnlouis1158 Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @Camelli71530857 Hey, please DM us your order number and we will look into this for you. Thanks. @stephen_gwynne Hey Stephen, we would recommend forwarding this query through to website.service@hmv.co.uk where a… https://t.co/Ln2tcF0HWU @BrolicDuck Hey, please feel free to DM us your order number. Thanks. @PennyTabatha Hey Tabatha, please feel free to DM us your order number and we will look into this for you. Thanks. @geoff_big Hey, we are now following you, Please feel free to DM us. Thanks. @ProdSugaJK Hey, I am sorry to hear this. We would advise forwarding this query through to website.service@hmv.co.u… https://t.co/Pd9HLs0JS6 @_happilymeg Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @EmilyLo80450990 @JenAlys7 Hey, we would recommend forwarding this query over to our team at website.service@hmv.co… https://t.co/W9ih76v6iu @sarahFJN Hey Sarah, we would recommend getting in touch with our team over at website.service@hmv.co.uk where they… https://t.co/P88dkWQEzv @livingwalker32 Hey, unfortunately this item is not currently in stock with us. However, we are constantly reviewin… https://t.co/v6ltfA9crS @Oliver_Bosman Hey Oliver, please DM us your order number and we will look into this for you. Thanks.
1/14
2021
@tesdjoker64 My apologies, this should work now. @jamiet2021 Hey, please feel free to DM us your order number and we will look into this for you. Thanks. @Ultravioletumb1 Hey Austin, I am sorry to hear that part of your order is damaged. Please forward details of this… https://t.co/l089kLj7x3 @MarvelMarss Hey, we would recommend forwarding this query over to website.service@hmv.co.uk where they may be able… https://t.co/zjcgCX8xWf @bfw__ Hey, please DM us your order number and email address and we will look into this for you. Thanks. @Si_Davies Hey Simon, I am sorry to hear this. Please forward details of the incorrect item over to website.service… https://t.co/vjTDPbTmw5 @JH_AVFC Hey Jake, Please DM us your order number and/or email address and we will look into this for you. Thanks. @cherrycurlss Hey, please DM us the email address you used to contact us and I will look into this for you. Thanks. @peterdeslandes Hey Peter, we would recommend forwarding this over to our team at website.service@hmv.co.uk where t… https://t.co/Oma1wFtKc5 @TennantNicolas Hey Nicolas, I am sorry to hear this. We would recommend forwarding this query over to website.serv… https://t.co/IMI95U6xAK @SHMEGXX Hey, unfortunately at present, overseas shipping is not a service we offer. Hopefully this is something th… https://t.co/zp5rWFuObV @Gurjit_Basi Hey Gurjit, I am sorry to hear this. Please forward this over to our team at website.service@hmv.co.uk… https://t.co/Utu8qOzUSf @tesdjoker64 Hey, please DM us your order number and we will look into this for you. Thanks. @JoyCoulbeck Hey Joy, I am sorry to hear this. Please DM us the email address you used to contact us and we will ch… https://t.co/6qMP8ycA0G @eleanor_om Hey Eleanor, we would recommend forwarding this query over to our team at website.service@hmv.co.uk whe… https://t.co/Rsp6klUYd8
1/13
2021

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