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jlandpcustserv @jlandpcustserv We're online Mon-Fri 8am-8pm,Sat 8am-6.30pm & Sun 10am-6pm.📱#WeArePartners

The official customer service Twitter account for John Lewis & Partners. Follow @jlandpartners for news, views & events. For us, it's personal

10 Following   24,356 Followers   192,443 Tweets

Joined Twitter 8/17/10


@cocoepops Hello Stephen, if you can give me some more details about what offer I can look into this further? - Jen… https://t.co/2QDYcDUAzm @russeboy Hi Russ, I'm really sorry to hear about your experience to date. We'll be happy to follow up with our del… https://t.co/c6COxnErF7 @krysap If you DM us order and billing address details, we'll be happy to raise further with our delivery team - Gi… https://t.co/l7RQHhHQhv @nothiinghappens Hi Paula, please see link below to try again - Gina https://t.co/BKgf4zwGSR @naomi2009 The safety of our customers and Partners will govern everything we do while we adhere to evolving Govern… https://t.co/D1bkSCMDwK @naomi2009 Hello Naomi, As we prepare to reopen, our plan will see us open shops on a phased basis, to enable us to… https://t.co/6VcHKYphrM @IanMillin2 You're welcome Ian. Enjoy spending! - Gina @andrewdawson72 Great Andrew, thanks for update! - Gina @hannahmartin23 Hi Hannah, the Wilton dressing table is gorgeous. I'm afraid it won't be back in stock for a few mo… https://t.co/l3xZE33FOS @IanMillin2 Hi Ian, our gift vouchers have no expiry date - Gina @Erin_Kate87 Hi Erin, we would be happy to look into this further if you DM us details - Gina https://t.co/BKgf4zwGSR @LouiseShankley Hi Louise, I'm sorry to hear no one has been in touch with an update as yet. If you DM us order and… https://t.co/yFw3ZeBXZw @PoppyJF_84 Hello Nicky, you can read our full returns policy - https://t.co/yX2Ui4FByL - this has not changed for… https://t.co/UU30fmiXwU @novakg11 Hello Gary, can you please DM with your full name, order number and address to allow us to look into this… https://t.co/2J6wzprmjg @sunita1984 Hello Sunita, can you please DM us with your full name, address and order number? - Jenny @Redpolitics Hello Stuart, you can call our customer service on 03456 049 049. - Jenny @clairezoebates Hello Claire, if you would like to send us a DM with your information and how we can help we can pa… https://t.co/d6Zzhpopmw @raygeorge01 That's disappointing George, sorry to hear this. Best to contact our aftersales team for support & adv… https://t.co/5iPO9r0Sg9 @angeltop85 Hello Marilyn, sorry this has happened, can you please send me your order number, full name and address… https://t.co/XbAp9Sbvg7 @marcgarraway Hello Marc, some items are out of stock and some we are not delivering due to delivery restrictions,… https://t.co/fgkhJSS06R @Berry_com Hi Chris, really sorry to hear this. Our aftersales team will be happy to offer support & advice. Please… https://t.co/KzrSYRgoiS @krysap Thanks for getting in touch and I'm sorry to hear the shoes were missing from the box. Did you manage to ge… https://t.co/4eW6jowfzJ @anxiouslyactive Thanks, Sabrina! I hope we managed to help! - Jenny @marklawton500 I've replied to your DM, Mark - Claire @otters71 Hi David, not at the moment. Keep an eye on our website where we will provide updates - Gina @AlfieCook1 Hello Alexandra, I hope you are well, can you please DM with your full name and address to allow us to… https://t.co/qpTQRkvoip @HamCobb Great Lucy, thanks for update - Gina @Redpolitics Hi Stuart, the Customer Service team are available, have you managed to speak to someone yet? - Gina @sazknight Hi Sarah, sorry to hear there's been a delay. Have you managed to speak to the online support team? - Gina @TobesSar Hi Sarah, our aftersales team will be happy to help, please contact them on 0330 123 0106 or via email to… https://t.co/lqi6vbX4Cs @Donna_M_Eaton Hi Donna, I'm sorry to hear there's been a delay and no one has been in touch to help resolve. So we… https://t.co/0vQFhbBAcG @OldSteveonabike I'm really sorry to read about the troubles you've had returning your EMMA mattress after trialing… https://t.co/9lhiKdLy7d @SylviaR94585174 HI Sylvia, I'm sorry to hear you've been unable to speak directly to the Financial Services team,… https://t.co/7EQ0Yq32lb @PollyGreen83 The safety of our customers and Partners will govern everything we do while we adhere to evolving Government guidelines - Gina @PollyGreen83 Hi Polly, as we prepare to reopen, our plan will see us open shops on a phased basis, to enable us to… https://t.co/ldx5aK3QDi @Erin_Kate87 I'm really sorry to read about the experience you've had Erin. If you'd like to contact us via DM I'd… https://t.co/TVJUKBKXYM @sunita1984 Hi Sunita, if you call our team on 03456 049049 they'll take details and get this resolved for you as q… https://t.co/RvetROma8W @beckylugg I'm sorry you've had trouble getting through to our technical support team, our lines are a it busier th… https://t.co/yzYDYvyoiT @MissAmilahS Hi again Shuchita, sorry we only have this jacket available in the Mist - Sophie @sundaypicnics Hi Molly, please DM pictures of the gift card, including the 19 digit card number & 4 digit pin, wit… https://t.co/kQa6keCyVe @SaraIqbal88 Hi Sara, sorry there's been a delay with your order & no stock at the moment. If you DM us order numbe… https://t.co/hleusO6O3l @Joanne_0306 That's not so good Joanne, sorry about this. If you send your name address & contact number to us at:… https://t.co/izfiTTvmBD @andrewdawson72 Hi Andrew, please contact the online support team on 03456 049 049, they'll be happy to help further - Gina @dettmer93 Hi Matt, if the order has been processed, I'm afraid you're unable to add on further items. Best to spea… https://t.co/c2srT3gZcS @MrsCartlidge Hi Mrs C, sorry to read what is going on with your coffee machine! If you call our technical support… https://t.co/Eu3YJ2rnBe @ObservationsFr2 Hi Olly, I'm sorry your item wasn't what you expected. Yes, you can package the item and return vi… https://t.co/VkQES5pest @MissAmilahS Hi Shuchita, can you share the product code of the jacket you're looking at so that I can check this out for you - Sophie @marklawton500 Hi Mark, it sounds like your fathers order has been placed on backorder. This is odd if the item is… https://t.co/fUZLfNgygp @EllejayStacey You can keep that one for a project Laura 😂 but we'll also send another 😄- Sophie @CarolineEardles Hi Caroline, this seems unusual, we'd usually expect you to be able to use the e-gift card followi… https://t.co/G6PubMWctK @ZaynMantana Hi Zayn, sorry to read you're having difficulties with your television and with contacting our technic… https://t.co/PHaM1hzEaM @PoppyJF_84 Hi Nicky, we provide detailed information about our electronics online. We understand that, some choice… https://t.co/kr5CQ99x3s @melmichael1 I'm really sorry to read your delivery has been delayed. If you need help our delivery team will be ha… https://t.co/pOIcnKtr8h @EllejayStacey Oh dear Laura, sorry about this! If you DM us order number & billing address details, with pic. We'l… https://t.co/m4RMOLkZzY @larissa_jade That's strange Larissa. You can call the Gift List team on 0345 600 2202, see also details here:… https://t.co/SOdK1WPERF @aoifemcardle You're welcome, they'll be in touch as soon as they can - Gina @lfromCF That's not so good. If you give our aftersales team a call on 0330 123 0106 or via email to: TechnicalSupp… https://t.co/SEOqWiA8X5 @JoKempJK Great Jo, we'll be in touch - Gina @HamCobb Oh no Lucy, that's not so good. Sorry for the inconvenience caused. So we can get in touch to help, please… https://t.co/4tQ0ey2wPV @CathyMWelch Hi Cathy, if you DM us details of the light, we'll be happy to look into this further and advise. Plea… https://t.co/Gb9KGkz4tB @PoppyJF_84 I'm sorry to read you're unhappy with your purchase. If the laptop has been set up, we'd be unable to a… https://t.co/xWILFVSFSn @MarieShergold1 Hi Marie, you can do this yourself here: https://t.co/jFRDCMIdtY - Sophie @jordiracer85 Hi Jordan, sorry to hear you've experienced issues with delivery of your order. If you DM us order nu… https://t.co/UvoOGJhhZY @matthewbuenavi2 Thanks for your interest. This isn't something we're looking at, at the moment but I will certainl… https://t.co/BneK6CTLiP @CorrieThom Thanks for getting in touch. We’ve had lots of enquiries asking for donations and asking about what we… https://t.co/XYdLz4zXW9 @JoKempJK Oh no Jo, that's not great. Sorry about this. If you DM us order and billing address details, we'll be ha… https://t.co/5z9AzkwTTW @candycooke_ Hi Candy, Have replied to your DM :) ~ David @littleraylee We're hoping to be able to restock this near the beginning of June Rachael! - Sophie @OnThe308 I'm sorry to read you've struggled to get something you'd like. If you can share some details of the prod… https://t.co/Y2MvuJ9j4B @madsroseh Hi Mads, please be assured we've received your message and one of the team will be responding as soon as they can - Sophie @Sohail67867145 Please be assured we'll respond as soon as we get to your message! - Sophie @Franroberts12 Hi Frances, if you complete this form the team will respond to your claim as soon as they can:… https://t.co/UyqJstasnW @francescrook Hi Frances, I'm sorry for any inconvenience caused. We're unable to enter customers' properties at th… https://t.co/13dTC5nKd5 @cristinazippo1 Hi Jenifer, I'm sorry we're unable to process online or click and collect orders for these items. W… https://t.co/D2FE2kHSwk @WendyCooper2020 We're hoping to be able to reintroduce these services ah=gain soon, when safe. We understand you w… https://t.co/YbJNHEFfCv @Mrs29martin Hi Shelly, if you contact the online support team on 03456 049 049, they'll look into your order furth… https://t.co/RMkgmNz7Yt @aoifemcardle Thanks for getting in touch & I'm sorry you're experiencing issues with the coffee machine. I've rais… https://t.co/fAlTcRHzpw @0326278p Hi Nell, yes we do - Gina @Mrs29martin Hi Shelly, I'm afraid at the moment our delivery drivers will not be able to enter the building, they… https://t.co/mEQfmfdev7 @RuthSimone Hi Ruth, we appreciate your feedback, our delivery team is looking at reducing our packaging in the future - Gina @sandraM260684 Hi Sandra, I'm afraid we don't have a date at present. Best to select online "Email me when back in stock" - Gina @curtisLUFC I'm sorry to read your vouchers have expired Curtis. Can you send a DM with the voucher details and we'… https://t.co/PMuKalkmc5 @annkempster Hi, thanks for getting in touch. Your experience sounds concerning. I'd be interested in learning more… https://t.co/bdPPaN5aMf @Justsimplykiran Yes, we have Kiran - Sophie @PoppyJF_84 Hi Nicky, if the issues you're experiencing relate to the functionality of your laptop our technical su… https://t.co/ZCInUD3nhs @hmcott_ Hi, unfortunately, we can't. Vouchers are treated like cash. If you wish to claim for these you will have… https://t.co/G9JwXQj3ck @__sonia5__ Hi Sonia, sorry there's been a further delay. If delivery hasn't went ahead by lunchtime, please DM us… https://t.co/UyDmStSDWd @nathey_shaw Good morning Nathan, Sophie here. I'm sorry you've not received a reply regarding your television. I'v… https://t.co/XlfirYN3ZV @Jamal_Sayadi Hi Jamal, I'm really sorry you've not received your order. Please send us your order number and confi… https://t.co/iq3G4NdgOo @mkinsella462 We're pleased you received your click and collect parcel successfully Michael and will certainly pass… https://t.co/iiwuq9rcxK @LouClist Really sorry to read this Louise. You'd be best calling our delivery team on 0345 266 1806. They'll take… https://t.co/lnp2vLHo5O
5/26
2020
@ClaretBluBlood Hey there, apologies the item is damaged! Can you kindly give our team a quick call on 0330 123 010… https://t.co/vhiVg2TR7z @CService2015 Oh my, I'm sorry the goods haven't been received as yet! It is taking us a while to respond to Direct… https://t.co/3gjp8QPOA1 @La_Gargoyle Hi there, I'm sorry you've been having issues with us. I assure you that we want to get this sorted fo… https://t.co/1N0JpknAxN @gemma_thomas7 You're welcome, Gemma, apologies it took us so long to resolve! If you need anything else please just let me know. - Matthew @PoppyJF_84 Hey Nicky, I am ever so sorry you've been having difficulties with us. Can you give me some more info a… https://t.co/qbscLvopiD @Mrs29martin HI Shelly, I am ever so sorry but they will not be able to do this. We can deliver the item to your doorstep only. - Matthew @madsroseh Oh my, I'm so sorry this has happened! I assure you we want to make sure this is resolved for you as qui… https://t.co/HerGD9BDCW @brightchickMB Oh my, Mary, I am ever so sorry you've had this experience! Can you kindly send us a DM with the det… https://t.co/6vi9Py66ok @Doomer Hey Adam, we are busier than normal right now so it's taken us longer than we'd like to respond! I am sorry… https://t.co/pnyK2GwG8s
5/25
2020

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