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77 Following   11 Followers   108 Tweets

Joined Twitter 4/1/11


@BritishGasHelp I haven’t had a bill this quarter. I asked ages ago to be switched to monthly and that didn’t happe… https://t.co/w5LDg7nM6c
7/27
2020
@nationaltrust Hi, I am still being billed every month for my membership. I applied for the 3 month membership brea… https://t.co/lDVXougYcO
7/8
2020
@hm_custserv 14 days has now elapsed and still no email or refund. I have sent you a DM containing the order number… https://t.co/Dw2tDUtGTm
7/2
2020
@HSBC_UK we switched to you through the March 2020 offer. There was a delay in our switch due to coronavirus but we… https://t.co/3qjapErWVJ
6/29
2020
@hm Hi, how long are returns taking to process. I returned two parcels with arrived on 17th and 18th but have had n… https://t.co/Z8eBgtWOQc
6/26
2020
@Homebase_uk would it be worth me going into a store to try and get a refund for an item I’ve never received or to… https://t.co/fjJsrsVBIj
6/25
2020
@Homebase_uk @cjsravenscroft I am also waiting for a refund. I ordered my item 3 months ago and it hasn’t arrived. Please can you respond. @Homebase_uk It is not possible to DM you!? @Homebase_uk I have been repeatedly ignored by you on twitter and have had a minimal and unhelpful response via ema… https://t.co/oY26cBWL6h
6/24
2020
@Homebase_uk Still awaiting a refund for an item I never received 3 months ago. No reply from customer services. No… https://t.co/z2NdTmTAvO
6/22
2020
@MalvHillsTrust we used one of your car parks on 21/06. Tried to pay by card but the machine said the transaction w… https://t.co/zlkaqQjbur
6/21
2020
@BritishGasHelp This doesn’t work. When I log in it just takes me back to the page where it asks me to log in. @BritishGasHelp having waited in all day so far it is clear that you are not currently installing smart meters. As… https://t.co/lIqsgWZM9s @BritishGasHelp are you still installing smart meters? We were expecting and engineer this morning and had an email… https://t.co/h6PaWUEuRw
6/18
2020
@marksandspencer I returned some items to you via Collect+ and this was marked as delivered on 05/06. I haven’t had… https://t.co/TuS7JOWpea
6/15
2020
@hm Hi, I ordered some £29.99 trousers using my 25% off. I’ve just received my parcel and I’ve been sent completely… https://t.co/hDFoa0GGr7
6/11
2020
@HSBC_UK I do, yes @HSBC_UK Hi, I was told the pack was sent out on 27th which means it has now been 10 working days and it has still… https://t.co/ITaiaBTdAz
6/10
2020
@HSBC_UK I set up a new number with the agent. I then tried to register and it told me there was a problem so I cal… https://t.co/3TJrgWtTK5 @HSBC_UK We received some paperwork to fill it and we went it back the same day. I have called the number on your w… https://t.co/WbEAPTqzwS @HSBC_UK Hi Alison, I can’t remember the exact date but I would say it’s been a couple of weeks now @nationaltrust Hi, I applied for a 3 month membership break and had a confirmation email but money is still being t… https://t.co/yxpm6bDvgJ @HSBC_UK I’ve been waiting for my telephone security code for some time now. I filled in the paper work immediately… https://t.co/Ng6h0ColGv
6/8
2020
@jodiekesterton @hm_custserv It has finally appeared in rewards now. Try using the app and hopefully it will be there for you too :)
6/7
2020
@hm I’ve received your 25% off one item email but when I click the link to sign in it takes me to an error page. I’… https://t.co/cZATsgdXiM
6/6
2020
@Homebase_uk do you ever reply to your customers tweets about their orders which haven’t arrived and not been commu… https://t.co/tC9R1hTvo0
5/30
2020
@BritishGasHelp Hi, I get this error message every time I try to submit my gas reading. Any help would be much appr… https://t.co/QhCOd5yceV
5/29
2020
@AdmiralUK grateful for my £25 refund but we have multi car insurance and insure two cars with you. Isn’t the payme… https://t.co/byNZ2b4Ceu
5/27
2020
@Homebase_uk where is my order? Can you please reply. https://t.co/ZagmVWXmt8
5/26
2020
@FCUK trying to use your 20EXTRA code but it doesn’t take any money off the total. Any help would be appreciated. Thanks
5/23
2020
@Homebase_uk how can I find out where my order is? I ordered on 22nd April and was told it would be 21 days. I late… https://t.co/e5KJXiYrOz
5/19
2020
@Dominos_UK @dominos Yes please @Dominos_UK @dominos I haven’t. I know that they would offer me a replacement pizza but it’s too late for us to wai… https://t.co/gsc1CojYkw @Dominos_UK https://t.co/1oX5DCl7hA @dominos my pizza just arrived with the wrong toppings. Very disappointed Not sure how ham and pepperoni mixed u… https://t.co/5mitj5z4hR
5/5
2020
@BritishGasHelp I’m trying to submit my gas reading on the app because the estimated reading is too high. It comes… https://t.co/StlgwJDorz
4/20
2020
@DHLParcelUK I was tracking a parcel from M&S sent as a gift to someone. It was supposed to be delivered Friday but… https://t.co/rt46Mblunb
4/19
2020
@VodafoneUK She doesn’t have social media. Sorry. That’s why I have contacted you on her behalf. @VodafoneUK my mum has bought a tablet for my Grandma to use in isolation. SIM card has been in for over 24 hours b… https://t.co/jOERiDrwDx
4/17
2020
@BritishGasHelp I have confirmed these twice to you in the past. Once on 21st Feb and again on 12th March. Both tim… https://t.co/k8c2ix2v35 @BritishGasHelp Current reads or the ones I sent you as my start reads? Thanks @BritishGasHelp @SP_EnergyPeople won’t close my account or refund my credit as they need you to send them our meter… https://t.co/mUKNiN2K5H
4/15
2020
@HSBC_UK I applied to switch our joint account to you some time ago now. We provided our ID but haven’t heard anyth… https://t.co/3VSIIuKcya
4/9
2020
@goustocooking Hi, thanks for the reply. Just checked and it has been deducted according to my bank statement. Many thanks @goustocooking Hi, I had £14 of credit on my account. It hasn’t been deducted off the box I’m receiving next week a… https://t.co/6R7mHK5SwW
4/5
2020
@goustocooking another box, another missing ingredient. This time no rice for one our meals. Every week there seems to be something missing!
3/31
2020
@thisiswhistles my return was marked as delivered back to you on Tuesday but I haven’t yet had an email to confirm.… https://t.co/JhLZnhIM2W
3/28
2020
@goustocooking trying to change my delivery to help with the traffic jam but it’s not saving the update.
3/25
2020
@SP_EnergyPeople have tried tweeting and speaking to you via the app with no reply. Any one available to help with my query?
3/19
2020
@firstdirecthelp No I’m just trying to verify my idea for my application. Just says ‘File not found’ when I go to t… https://t.co/rZiBXKfqPF @firstdirect every time I try to verify my ID using your online service it crashes and says File not found. Please help. @thisiswhistles Done @thisiswhistles Thanks. Should I DM it to you?
3/18
2020
@RoyalMailHelp we haven’t received a single bit of post for 3 weeks now. Very, very unusual. Also haven’t spotted a… https://t.co/GHGb1ke7dl
3/17
2020
@SP_EnergyPeople please can someone reply to my DM regarding my account? I am also still being charged £9 a month f… https://t.co/T51vjZqAzM
3/15
2020
@thisiswhistles I purchased something online with an online gift card code but it’s too big. If I send it back will… https://t.co/6zKhqJI5SA @SP_EnergyPeople I have sent these details through to you. Thanks.
3/14
2020
@SP_EnergyPeople you are no longer our energy provider and we are in credit. How do I claim the money back? Will ou… https://t.co/NJdADHnULA
3/12
2020
@firstdirect I’ve had a text asking telling me you’ve sent me an urgent email but I haven’t received one. Concerned… https://t.co/0ud55CAFKk
3/7
2020
@AskNationwide Thanks! @AskNationwide Is that the credit card line? It’s my debit card that is potentially affected
2/21
2020
@DaveHal15168900 Thanks. It’s takes me to the link in the email which then takes me to my app and no where to book an appointment. @BritishGasHelp how do I organise for a smart meter to be fitted? When I try on your website it takes me to option… https://t.co/pfIEUV7AdL @thisiswhistles I have a gift voucher I cannot use as you no longer have a stand alone store in Birmingham. Where is my nearest? Thanks.
2/20
2020
@RobertDyas I still haven’t received the coffee machine. Can you confirm who signed for the delivery or when it was… https://t.co/szDr70kONf
2/15
2020
@SamsungHelpUK I received an email from you saying my cloud data was about to be deleted. As far as I am aware I do… https://t.co/xowjAYNusY
2/13
2020
@RobertDyas I paid for next day delivery on Sunday so assumed the item would arrive Tuesday. Apparently it still ha… https://t.co/y8305MM8UN
2/5
2020
@SamsungHelpUK I spoke to someone via online chat on 9/12 about my microwave which stopped working after 2 months.… https://t.co/T5y2nl6xRJ
2/1
2020
@SP_EnergyPeople Thanks but I would also save money by switching. If I am in credit on my account can you confirm I… https://t.co/2Wk8i9g2Tg @SP_EnergyPeople just had my second appointment to have a smart meter fitted cancelled with only 2 hours notice. Th… https://t.co/fghpvrvWIq
1/15
2020
@NatWest_Help It says ‘We are currently unable to set up your MyRewards account. Please contact us.’
1/12
2020
@NatWest_Help trying (and failing) to set up a My Rewards account. Says to contact you. Any reason why I wouldn’t b… https://t.co/Hfkbml6PXi
1/8
2020
@FaithInNature this is getting rather irritating now. I love your brand but I have now waited over a month and I st… https://t.co/yhhSEqSEsc
1/7
2020
@FaithInNature I have emailed your customer service team via email and have sent you DMs on here regarding my missi… https://t.co/1v0l5dQJ4V
1/5
2020
@NASUWT why has my membership fee more than doubled this month?
1/3
2019
@provinsurance I’ve received 2 emails from you overnight welcoming me to provident. I haven’t had insurance with yo… https://t.co/QpfJ9IboCZ
12/20
2019
@DHLParcelUK please can you respond to my DM regarding my lost parcel.
12/16
2019
@FaithInNature @DHLParcelUK Thank you very much. @FaithInNature @DHLParcelUK I have visited the parcel shop and they do not have my parcel. I spent over £30 and I have no parcel
12/12
2019
@DHLParcelUK @FaithInNature I have already sent you this information in a DM @FaithInNature @DHLParcelUK Thanks @FaithInNature I have briefly spoken to @DHLParcelUK but they have not sent me t… https://t.co/8jn0xJYTsh
12/11
2019
@FaithInNature please help- my delivery didn’t make it to the parcel shop and is now back at the depot. How do I ge… https://t.co/6VfiVfslya @DHLParcelUK please see below. I will also DM you tracking details. Thanks https://t.co/Wgw5MfhEPI
12/9
2019
@AmazonHelp I received a parcel from amazon addressed to me that I didn’t order. Is there anyway of finding out who ordered it? Thanks @dhlexpressuk hi. My parcel was due to be delivered to a parcel shop but now is back at the depo. How do I arrange… https://t.co/X6zEKeHE8y
12/7
2019
@SP_EnergyPeople when I signed up for my tariff I was told it would include £9 a month for boiler cover but this ha… https://t.co/7QWZrRdZty
12/2
2019
@RoyalMailHelp I posted a package on Tuesday by first class signed for. It has not arrived and on tracking it says… https://t.co/tsFxB1M7yu
11/22
2019
@HelloFreshUK I have now logged into my old account but I really need to cancel one of the deliveries for the weeke… https://t.co/LesMkcQvuA @HelloFreshUK hi I have been charged for two boxes this week. Please can you tell me how I can cancel one and recei… https://t.co/wS6RiCc2Ns
11/21
2019
@SP_EnergyPeople hi, if I’m on a tariff with no exit fee can I simply switch to another tariff with SP or another p… https://t.co/hbNYkNMmq1
11/11
2019
@Mango you have sent me completely the wrong item with an invoice for another person inside including their name an… https://t.co/4QnE5VbWpy
11/7
2019
@MyUNiDAYS discount code for @FCUK isn’t working. Keeps saying it is not recognised. Please help.
11/2
2019
@ptaccesshelp I can’t sign in to my patient access. I’ve reset the password but it’s still saying it does not recog… https://t.co/3EQ2JrlOxC @FC_Help I’m confused about your policy- can I return items for free at the moment? It says you can’t during a sale… https://t.co/WSd2dYcWso
10/24
2019
@AskNationwide Thanks. How long will my new card take to arrive? @AskNationwide Thanks. How do you unfreeze it once my new card arrives? @AskNationwide I’ve frozen my credit card on the app because I’ve lost it and now it’s disappeared from my accounts… https://t.co/czsinG3CKO
10/15
2019
@nectar trying to reset my password and when I put my email in comes up with this. I know I have an account but I c… https://t.co/ipD0W2NJCH
10/7
2019
@NatWest_Help Ok I’ve logged on but under account details it doesn’t show my address @NatWest_Help It won’t let me log on to online banking
10/1
2019

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