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Leisa Reichelt @leisa Sydney, New South Wales

Head of Research and Insight @atlassian Previously Service Design & User Research @DTA, @GDSteam Mother of small boys, opinions all my own.

2,280 Following   33,554 Followers   26,880 Tweets

Joined Twitter 12/1/06


@MissMythreyi Prosci Best Practices in Change Management benchmarking report.Day three of change management training. Did you know that the most common projects Change Managers work on are sof… https://t.co/0aFw1sAioS
10/4
2019
@erietta Definitely philosophically and there are (or can be) pieces of it in approach... With potential for a lot more. @aexmo Totally doable. Query effect is here to help you.My no doubt simplistic observations from day 1 of Change Mgt training. 1. Change management and human centred des… https://t.co/MiTRVlllAW
10/2
2019
@a_Tatge @ewebber We call it the People Team in my org I think (definitely not HR!). But many of the people at the… https://t.co/OGUEZ51Pt4 @Julsbo That seems to be a common example of change in the training - software rollout. Which is terrible, but not… https://t.co/3aG7AJ3sli @DrMansoorMir why do you think that? I am thinking that it depends on the change that is being managed as to where… https://t.co/RcJRKNi5kw @johndodds some of my new best friends are in HR :) its not bad that HR are doing it. Its concerning that the rest of us are not. @kurisu in Kiama. Its a Prosci course.I'm settling in for three days of Change Management training. After all, what's the point of research if you can't… https://t.co/PhlGPhkYreScaling User Research Dysfunction #4 of 5 - Quantitative fallacies https://t.co/w1CDC46Kgq
10/1
2019
@sladner @kimgoodwin @redesign Also, you are assuming concern for validity..... @sladner @kimgoodwin @redesign In my experience, ppl can feel it is the simplest, most logical and efficient way to… https://t.co/3xU6ToAsiCAsk for what you need. Don't expect people to a) already know or b) pick it up intuitively. Let them say no (or… https://t.co/9yl1gsyzHpIf I could stop teams from making just one product research mistake, it would be asking users to predict their futu… https://t.co/m9xSDKqnjP
Retweeted by Leisa Reichelt
9/25
2019
It’s pretty cool to launch a new conference. It’d be cooler if YOU were speaking at it. If you are a user, custom… https://t.co/qMX6ElxSVO
Retweeted by Leisa Reichelt
9/23
2019
A report on “design” in which some designer demonstrates a total lack of understanding how to use color and contras… https://t.co/fVBUTeJNpn
Retweeted by Leisa Reichelt
9/19
2019
@kylesoucy @UIE I'll check it out. Thanks. And I agree re report writing not enough on its own. But good report wri… https://t.co/5lzDJdzILnin case you missed it - my newsletter with recommended reading on user research. This one focusing on how we can g… https://t.co/iNsGB5xrvz @tomwm Err. No. I mean, maybe sometimes but not definitively. And the people who get that training are often sidelined as 'too academic'. @karadefrias Everyone could be everything with the right training and experience, maybe. @kurisu @RuthEllison I would be interested to see the key points you cover. @StuTrevithick I was actually thinking more about writing than presentation. And specific to research things like m… https://t.co/UnCqHnPa4mI reckon there is decent money to be made with a half decent training course teaching researchers (and People Who D… https://t.co/Lw6bsRHpau
9/17
2019
Leisa's reading list #44 https://t.co/4ij9sCcbTA @otherswise @krjepsen I often hear this as 'I don't need the data to be perfect, I just need enough to help me make… https://t.co/99e12uQjZ2 @otherswise @krjepsen If I may, I think it is often easy to overlook the nuance of how numbers are collected when y… https://t.co/pNz7nHsbQY @krjepsen @otherswise Echochamering it may be, but I am going to steal how you phrased that and use it outside the echo chamber 😁 @krjepsen @otherswise I would say that is obvious as soon as you say it, but surprisingly frequently overlooked in… https://t.co/XQRgLBDdjuGood reminder for anyone who thinks that product analytics are 'what people do' and more valuable than 'what people… https://t.co/RrTnbmBhuw
9/16
2019
Nothing like a good 24hr flight to get the blog posts flowing 🤣 From the Singapore stopover, here is Dysfunction #3https://t.co/nnQfxuVt44
9/14
2019
I've started writing up a handful of 'dysfunctions' I've observed in organisations who are looking to scale researc… https://t.co/y0eWnYU3DVSuch a treat to get a few days in London catching up with some of my favourite people. After many great chats, the… https://t.co/6jI3wmgjaI
9/13
2019
@Lorna_Wall An Aussie option. https://t.co/p4U2qBZznR @Lorna_Wall @operanomad @botting_ella It's something I learned from @MTBracken (or was it @undermanager?). It was a… https://t.co/hYwWSsLShZ
9/12
2019
It was a treat to spend some time with the design and research peeps at @HODigital this afternoon. Keep going. Don'… https://t.co/fVaXx1yKElViennese Uber Driver: where are you from? Me: Sydney Him: ah! Cabramatta! Me: 🤣
9/11
2019
@livlab Look forward to reading it :)
9/4
2019
@nicolarushton Personally it's the Gingerbread Lattes I miss the most. And the Pret Christmas Sandwich. @_mibraheim I love that one too! But not as much as the ones I got for my leaving present :)Sydney research peeps. I'm looking for a contract researcher with org psych (or similar) background. Quant and qual… https://t.co/412avYXuGI
8/29
2019
@bjkraal you mean this one of @liammax ? https://t.co/501RVjfWUn
8/23
2019
@BrigetteMetzler @MelRayment @docbaty @WeAreMeld @RohanIrvine do we have data re predominantly female? @nicprice always here to listen to you talk about your issues , Nic :)
8/21
2019
@z_rose Mine too! And me too. Mostly because the oldest is the Potter obsessed one and he wouldn't have allowed it.… https://t.co/KTbfSYDLjL @z_rose My youngest is going as Ninja Kid, which basically involves a sock with holes around the head. Best costume… https://t.co/u0maDdkS6H
8/20
2019
@tewilliam @marxculture @kitterati @verity_prime @kateshiner @Emmastace That's an optimistic estimate... @kimgoodwin @carlmyhill which British meaning do you mean? I feel like 'quite' is a word that can have about seven… https://t.co/7GpI2NhuAt @carlmyhill Still trying to educate.... I love that word @harrybr @giffco Aussies do fortnights. An bi-weekly is possibly one of the most useless words ever. @daveixd as in week 26? Nope. Only in schools per term. (As in, its week 5 of term three) @jasonmesut yep. that is my preference too. Easier to train than ISO adherence ;) @aalexpaage @giffco so many different versions of English. Most of the first year or two of living in London was ha… https://t.co/Jxj2IYsZVk @giffco lucky you! shall we get coffee? Ping me a DM if you like :) @giffco yes! also, US folk don't seem to understand important scheduling words like 'fortnight' @z_rose awesome for machines. have you met humans? ;)Hands down the most difficult thing* about managing a team across Australia and the US is getting my head around wh… https://t.co/rOwAVXiVwj
8/19
2019
@Ganticdotco my point is 100% not qual vs quant - this behaviour can exist with both. And my strong view is that th… https://t.co/9p4cX26U8p @johncutlefish @sonofswiss well, if you hired more researchers..... @johncutlefish @sonofswiss in my experience, teams are more likely to rely on product analytics (and their own inte… https://t.co/e34Xp61Oan @johncutlefish @sonofswiss the first of those is just qual research not done well IMHO and the latter is only a pr… https://t.co/fVKexbWS6D @sonofswiss yep, I hear that too. quant❤️ qual - better together. @magia3e see, I think NPS has its place. It is just that many organisations use it completely incorrectly. We run… https://t.co/V2M75liLaFA data point is not an insight. A list of data points from product analytics does not constitute 'great insights'… https://t.co/LLBr9kkFXY
8/15
2019
@ibogost @cydharrell I bet there's an OKR lurking behind this....
8/14
2019
@ellenbroad yes, lots of education still to be done. There is a real lack of literacy around what constitutes valid… https://t.co/l5aWhadeKZ @noamseg Sadly a few were harmed but the bad guy is in custody. @UX_Neon My head says, whilst almost always true, 'it depends' isn't very scalable advice 😁Reflecting on how this afternoon could have been different if it was a machine gun not a machete wielding guy outsi… https://t.co/Ys2GyttthwStill true. and I still have animated discussions about this on a very regular basis. https://t.co/OmhB7zXdXq
8/13
2019
In case you missed it... This week's newsletter is particularly full of rant #userresearch https://t.co/5888APlezLLeisa's reading list #43 https://t.co/z7hySl5gKc
8/12
2019
@Optus wow, you're right, thanks for the heads up. Does this mean they have finally resolved the fault?
8/5
2019
@ijdickinson @doteveryone Pretty sure I saw it via @jukesie so with thanks to him too.
7/31
2019
You know when you are a day behind your kid at some illness and when it really hits you, the guilt you feel for sus… https://t.co/Gnu27Rrda1
7/30
2019
This thread is full of sensible advice re: how to roll out change. https://t.co/k9p5vgwGktLeisa's reading list #42 https://t.co/54enJCm7zX @chris_yapp @JanetHughes @Redjotter @JamiePantling @Emmastace @educationgovuk @Lightkeeper @WorkNOBL hey Chris, did… https://t.co/SibhTiQDNz
7/29
2019
@Optus So no contact for a week means no progress for a week? It would be helpful to be informed that progress is a… https://t.co/AZTZuu2R3J @Optus What are you saying is not the case? The internet is certainly broken. And I certainly don't get any update… https://t.co/VnQQDHFMETOne week later. Still no internet. And still no proactive contact from @Optus - same story for my whole street appa… https://t.co/CPTvQ0DOiY
7/28
2019
@Optus DM sent. I wasn't given a reference number tho. @SocialSoup @joelanman I did write this one... https://t.co/7me4hED4j8Internet working intermittently (on for half an hour, off for three hours) in at least three houses on my street (i… https://t.co/LYBXXBJJXF
7/21
2019
@J3_SSC I wonder if it would be different if we were talking about untrained designers or developers or [insert oth… https://t.co/nHrW6c3Xps @J3_SSC What about it do you think is crushing, Jess? The intention was really to be educational and to support good practice.
7/20
2019
Probably the biggest problem I see with 'democratised' research. The big giveaway is talking about features. https://t.co/cXT2LJGqtf
7/19
2019
@jaCattell Do you mean the question you ask in an interview or the question you are trying to answer with the resea… https://t.co/jS3QAlcb8V
7/15
2019
@cwodtke @WordPress https://t.co/JrxrYlGsrr @aaronksaunders @kimgoodwin @cydharrell I can confirm that some people use Jira for personal (not business) reasons… https://t.co/LMLFUKTmRN
7/12
2019
@SimonHurstUX @paulmsmith @BenHolliday @jamesb @cjforms This from @psd is the closest I have seen. https://t.co/wkoElKP1Y5
7/5
2019
Last-minute research recruit. We're looking for Dev Leads to take part in @Atlassian user research tomorrow on AEDT… https://t.co/FMGLU8jado
Retweeted by Leisa Reichelt
7/4
2019
Come work with me! We have quant, qual and internships available on our team @atlassian in sunny Sydney. Fab work,… https://t.co/Bo62AnhMPEAny switched on content interns out there looking for an awesome opportunity? https://t.co/pzXFLrrtJu #internships
Retweeted by Leisa Reichelt
7/3
2019
Please help @Abby_the_IA, @ndhanthro, & @steveportigal, & me learn what researchers need. First 250 who complete th… https://t.co/1mFfjclnxC
Retweeted by Leisa Reichelt @johncutlefish @cwodtke @ilovetraveltech @Amplitude_HQ You could also use something like Just Enough Research (Erika Hall) on that list.
7/2
2019
@msjaneaustin @Atlassian I agree it is a problem. We get around this by allowing teams to specify if they are doing… https://t.co/ywp3BJ8yz0 @msjaneaustin @Atlassian Fortunately there are lots of options to scope projects that don't require overnight work,… https://t.co/jdychR7RcvOnce a quarter when we do ShipIt @atlassian I get to do individual contributor (not manager) work. It is a wonderfu… https://t.co/61PAawchEy
6/27
2019

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