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Hello from the LNER Twitter team. We’re here round the clock, seven days a week, ready to help. #ThisIsOurLNER

290 Following   183,318 Followers   583,655 Tweets

Joined Twitter 6/8/11


@HammondCharcute As we have not released our December timetable, I cannot confirm if there will be any engineering… https://t.co/cXXxiQwZQN @HammondCharcute Hi Rachel, Network Rail has engineering works on so all operators are diverting services through C… https://t.co/Tiy0098rjS @JoshuaDever When you filled in the Delay Repay form online, you would have received an automated LNER reference an… https://t.co/QQRrNLKZB2 @AeneasHart I am sorry to hear that Toby, set swaps are only made when this is essential to keep the scheduled service operating. ^CS @LinlathenAndrew @DavidHorne Thank you for your kind words, Andrew! I am happy that we were able to discuss the sit… https://t.co/QCGEd5tCv1 @SuziDog This is because the 23rd October has already been released on sale. The 19th October tickets will be relea… https://t.co/exYHiJGdg5 @SuziDog Hi Mark, what date are you looking to purchase for? ^CS @Sandypandy74 Hi there, I am sorry to hear about this. If you could DM us with your refund reference I can look int… https://t.co/Evh72kUnMn @CAnsleyCXD Hinting that the cold is on its way, and we will need to get our winter coats out! ^CSIf you do require a new seat reservation for travel, due to this, you can make one here: https://t.co/uNRrG7ZUgp P… https://t.co/kLD6EGBZy3 @thecureari No problem! ^CSCustomers for #Peterborough and #NewarkNorthGate to travel on 17.30 LNER service. Customers for #Stevenage,… https://t.co/jtCCJy6kzdℹ️ #LNERUpdate Due to a fault on this train, the following services have been cancelled: 17:18 #LondonKingsCrosshttps://t.co/pgg8pn13I8 @mgrobb Great to hear! ^CS @simbalion101 I am not. ^CS @thecureari Customer Experience Hosts. ^CS @thecureari Of course! ^CS @mgrobb Hi Mike, I will feed this back to the Train Manager. ^CS @BajiNahid Hi there, we do not have a date for this competition being drawn yet. Keep an eye on our social feeds an… https://t.co/nPbuF9KpYp @TheGeordieLion Yes, this will be an Azuma. ^CS @StandidgeCarol Hi Carol, our Revenue Protection Officers and Train Managers are back onboard checking tickets so t… https://t.co/e2eg6CRmHG @jdb_500 Rail replacement will run between St Neots and Bedford, where you can transfer onto another operators service to St Pancras. ^CS @jdb_500 Yes, there are engineering works that weekend. This is part of Kings Cross remodeling so there will be a r… https://t.co/Gop2elRccP @jdb_500 Unfortunately, I am unable to give you a specific date of when the tickets will be released. I advise you… https://t.co/y5NZadTeu7 @Bemingo_numine I am sorry to hear this, Keith. Could you DM us with further information? ^CS https://t.co/8uS0oZ3ECf @_DanielDani_ Hi, could you DM us with your booking reference? ^CS https://t.co/8uS0oZ3ECf @LinlathenAndrew @DavidHorne @AvantiWestCoast I am sorry to hear about that, Andrew. Please could you DM us with fu… https://t.co/w8GERyJcWfTo keep our customers safe, our on-board ventilation systems are providing a continuous supply of fresh air which i… https://t.co/AQFiMiSJOO @scousepie I do apologise, Emma. What service are you travelling on, please DM us with further information. ^CS https://t.co/8uS0oZ3ECf @scousepie You must have a seat reservation to travel as there is only a specific quantity of tickets to allow for… https://t.co/BJJwxRio8q @scousepie I am sorry to hear about this, Emma. A seat reservation can only be made if this is within social distan… https://t.co/01pOf6YJfe @Aidan_Brain I am sorry to hear about this, Aidan. You can contact our digital team directly 0116 366 3336. ^CS @sarahfrankiecat The comfort of the journey is just as important as getting there! Glad to hear you enjoy the services. ^CS✅#LNERUpdate Disruption caused by trespassers on the railway at #Doncaster has now ended. Services are no longer… https://t.co/CFedHqf1vm⚠️#LNERUpdate Due to trespassers on the railway at #Doncaster, trains have to run at reduced speed on some lines.… https://t.co/7xEN0r9GrW✅ #LNERUpdate Disruption caused by a safety inspection of the track between #Alnmouth and #Morpeth has now ended. S… https://t.co/Lf56vbfT35⚠️#LNERUpdate Due to a safety inspection of the track between #Alnmouth and #Morpeth trains have to run at reduced… https://t.co/4mFTuJOBuq @lucyporter74 I will look into this now, bear with me Lucy. ^SM @lucyporter74 My apologies Lucy, may I take the reference number and I will take a look? ^SM https://t.co/8uS0oZ3ECf @itstommydunn Thank you Tommy, have a safe journey. ^SM @itstommydunn You will not Tommy, if the train manager does come through, explain that someone else is in your seat. ^SM @wilkonottheshop You can sumiit a complaint to customers@lner.co.uk Rebecca, they will respond to you directl, my apologies again. ^SM @lucyporter74 Did you email our customer service team Lucy? My apologies they will respond to you within 14 working days. ^SM @wilkonottheshop My apologies Rebecca, are you able to find an alternative seat? ^SM @wilkonottheshop Thank you Rebecca. ^SM @wilkonottheshop My apologies Rebecca, which coach are you travelling in and I will report this to maintance. We do… https://t.co/TiTgZv7mJ1We're celebrating our people and want to hear from you! Has one of our team members gone above and beyond to make… https://t.co/Ph32GdTtY2 @mtom_1997 This will only happen at weekends when planned engineering work is taking place M, my apologies. ^SM @dukeragetroll You will need to book the new journey, then apply for the refund on the unwanted journey. ^SM @ryanlgray @NetworkRailSCOT @ScotRail @CrossCountryUK @CalSleeper @networkrail @RAIL Wow, fantastic photo. ^SM @Putneygirl09 We have no confirmed date Vicky, my apologies. ^SM @jessicaa110289 My apologies Jessy, staff on board will be able to find an alternate seat for you. ^SM @Sammie_Mellows My apologies Samantha, staff will be able to help you find a seat. ^SM @mrlpofedinburgh @ScotRail @NetworkRailSCOT @networkrail @GBRailfreight That certainly is a quiet corner, have a safe journey! ^SM @Putneygirl09 Hello Vicky, the 16 October will be available tomorrow, however it doesn't look as if the 18 October… https://t.co/vI3gGAa5ZR @Putneygirl09 What dates in October are you looking at Vicky? ^CL @bhutch41 I have also just checked your booking, the receive you have still receive the email also, is because the… https://t.co/jzeO9WJvZp @bhutch41 Thank you, I will pass this on. ^CLWhen travelling with us, please be aware that face coverings are mandatory on our trains (unless you are exempt). T… https://t.co/BrYwoTNZeC @bhutch41 Hello Brian, apologies for this, the marketing email which get's sent out doesn't link up with bookings w… https://t.co/zkxaBVVe4J @wcpcqc Welcome back Peter ^CL @amsheedy @thetrainline Hello Anne-Marie, where did you make your booking? Can you let us know your email address a… https://t.co/hqaiDSQeZA @AaronLinstead Morning Aaron, our reservations for 11 October will be available tomorrow from 10:00. They've not ye… https://t.co/fTks4C1Fez @EustaceSays Hello, the system will always socially distance customers even from the same household. If you booked… https://t.co/mmDO1qXpAV @HolgerHke Welcome back on board! Great view s for first thing in the morning. Hope you and your team have a great day. ^CLGood Morning! ^CL with you until 14:30, do let me know if I can be of any assistance to you today. @LightningAlex_ Good Morning Alex, could I please take your refund reference and email address and I can look into… https://t.co/dCn8hh6WzF
9/24
2020
@GordonReadman Hi there, this service terminates at Newcastle where all found items will be collected and put into… https://t.co/Lof4m7TigMGoodnight everyone. We'll be back again tomorrow morning, bright and early as normal. Thank you for your company to… https://t.co/i7MO6kbviX @thecureari I am sorry to hear that, Georgia. ^CS @thecureari Hi there, very well thanks. How are you? ^CS @HawkMalMust Hi there, I hope you feel better soon. Our DM's are always open, if you need to talk. ^CS https://t.co/8uS0oZ3ECf @danielthew Do get in touch if the issue persists. ^CS @danielthew I am sorry to hear about this, Daniel. Have you complete the new IOS update as this may be the issue? ^CS @Kieran876 No problem at all. ^CS @windsordevil @NetworkRailKGX Happy birthday Joe! ^CS @Kieran876 Hi there, I can set up the refund request but do you have the ticket still for Monday 21st as this would… https://t.co/YtHOJcLCIA @bobbyrob1974 No problem at all, Bobby. Happy to point you in the right direction. ^CS @bobbyrob1974 This is an @AvantiWestCoast. I have tagged them in this thread for you. ^CS @bobbyrob1974 Hi Bobby, we do not travel from Wolverhampton. What LNER service was this on? ^CS @juliet_gough I appreciate that and I do apologise if this has caused any worry to you. We appreciate your loyalty to LNER! ^CS @jacobphillipsww I am sorry to hear about this, Jacob. Could you please DM us and elaborate on what happened so I c… https://t.co/2mYSpcUrZx @juliet_gough On a 4 capacity table, only 2 reservations can be made and you will be sat diagonally across as the d… https://t.co/RXHdIxL97u @juliet_gough Hi Juliet, a seat can only be reserved if this is within social distancing guidelines to ensure there… https://t.co/mqJiaz7gOE @SimonCrestphoto @richardsalkeld @DavidHorne My tip of the month is to bring an umbrella regardless of where you're… https://t.co/L0jMhxH8iN @SimonCrestphoto @richardsalkeld @DavidHorne Thats my fact of the day! I cant wait to see your recent photographs! ^CS @AdamCC92 @CrossCountryUK Hi Adam, you would claim Delay Repay through Cross Country as they were the operators of the service. ^CS👷 We’re making good progress on our #EastCoastUpgrade to deliver quicker, more reliable journeys on the East Coast… https://t.co/tJmlvvikSo
Retweeted by London North Eastern Railway @Firebreather_Uk There is not, currently. This has been suspended until further notice. In First Class, you will be… https://t.co/YACcPkexHm @AdamCC92 Hi Adam, coach by coach you will be called up to collect catering items. I would advise seeking out a mem… https://t.co/fyhx9EceoD @TheZacc9 Hi Alex, I am sorry to hear this. Everyone should be sat in their specific seat to allow for social dista… https://t.co/g07HLyOw6v @TWphotography92 Great use of the puddle! ^CS @Walks005 As an operator, we can only make advisory announcements to remind customers to wear them. We do not have… https://t.co/Re0gta8uho @chrismcrabb I am sorry to hear about this, Chris. Everyone should be sat in their reservation and I do apologise t… https://t.co/MaWJkawL2A @Walks005 Hi Sarah, I am sorry to hear about this. Customers in the quieter coach are asked to respect everyone els… https://t.co/3qi208Fi6i @kateypaton Hi Kate, could you DM us with a screenshot of this please? ^CS https://t.co/8uS0oZ3ECf @martinfclarke @GWRHelp @TPEassist @Hull_Trains Great to hear! ^CS @martinfclarke @GWRHelp @TPEassist @Hull_Trains I will feed this back to the team, Martin. We appreciate your constructive feedback. ^CS @Sjg3G The dominant proportion of our fleet are Azuma services. We do have some Mark IV services but they only run… https://t.co/EcBZy8tMIO @Sjg3G I will feed your comments back, Steve. Apologies again. ^CS
9/23
2020

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