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M&S @marksandspencer London, UK

Welcome to the official M&S Twitter page. Follow us here for news on our newest food, latest fashion and home inspiration. We’re here daily, 8am-10pm.

2,856 Following   594,660 Followers   495,608 Tweets

Joined Twitter 5/5/09


@jess_sutton1 Hi Jess, I'm sorry to hear this and understand your frustration. So I can look into this further for… https://t.co/jVOtKLMy2L @Shelle02 Hi Michelle, The offer for a free tote bag will be valid until 31st October. Thanks, Brendan @pallavbakshi I'm so sorry to see this! Could you send us a DM with your full name, email address and post code ple… https://t.co/Fvgwn2rHce @kiran_gupta Hi - yes you should be able to collect it from a foodhall store :) Thanks, Chris @Raincloooud I'm really sorry to hear this Oli. I'm pleased you've now sorted this but I'll forward your feedback o… https://t.co/lUU4aqdjsU @Lisa87xx Hi Lisa, our Sparks tote bag will be available to collect in all our main and Simply Food stores, I hope… https://t.co/1CI4x015uP @faypeacock Hi Fay, I'm sorry to hear this. Were you trying to place the order on the app? We were having some issu… https://t.co/D2sulLDJJ2 @kitta291 Hi there. These are currently not available at the moment I'm afraid but hopefully, they'll come back int… https://t.co/6my5IvM8ow @ellamac23 Hi Ella, thanks for confirming. Are you able to send an image of the receipt over to us via a DM? Please… https://t.co/Rcso9MvIVx @andariann Hi Christine, our Sparks offers can also be accessed via our main M&https://t.co/TfxeJexnrd website and… https://t.co/tlVllzVUY3 @DrNazPambakian That's great to hear Naz! Glad you enjoyed it 😊 - Andy @bev_lyon Hi Bev. Sorry about this. Please, can you DM me your email address, full postal address, and the delivery… https://t.co/4cvgS4e0IL @jdiom Hi JD, this service was made unavailable whilst our clothing departments were closed but this should be avai… https://t.co/XaeGxJufcA @annecupcake Hi - yes this is open :) Thanks, Chris @Flatcap76 Veggie Colin and Percy are gelatine free. All ingredients are listed on the back of the packaging. Thanks, Claire. @SGreene19 Oh dear, I am sorry to hear this. Please pop us a DM with your full name, email address and the barcode… https://t.co/xirWzR9qyC @aris_sarah Hi Sarah. Sorry you're disappointed with this. The value and quantity of the vouchers varies by custome… https://t.co/1mPLcsP2M7 @juliecusack Hi Julie. Sorry about this. Due to high volumes, Sparks was currently unavailable yesterday but this s… https://t.co/pXBTunOMSM @jensealey Hi Jen, we would recommend customers review our website for our current opening times: https://t.co/YbTF2hWq4i - Hannah @rachelandlife Morning Rachel, I'm sorry to see this! Please DM us your email address and telephone number, along w… https://t.co/TtaoZ0UDJ2 @karajanelle_ Sorry Kara, which size do you need? - Hannah @edward9simmonds Hi Edward. Sorry about this. You should've been offered these at the till and were entitled to 6 o… https://t.co/r4Q5PT3KTd @LockdownMummy Hi, it's just the regular M&S App. It's a black icon - Conor @MissHelenia Hi Helen. Please take the bra with you to one of our main M&S stores next time you visit us. Show a co… https://t.co/Pv5sRoVev4 @Theresa3g Sorry to hear this - please could you DM pictures of the receipts and let us know how much the original… https://t.co/4Xfg7ze7Vw @carltonbp Really sorry to hear this. I'll feed this back to the team for consideration and review. Thanks for flag… https://t.co/Aj8VJ5YJcq @loobaj Hi Lucy. Please can you confirm the product code? I'm struggling to identify this product. Thanks - Melissa @grange_hayley Hi - thanks for your feedback. Please could you let me know which store you visited so I can look into this? Thanks, Chris
7/10
2020
@Docphot_Denise Oh no! Normally, we're unable to cancel or amend orders after 30 minutes of them being placed. We c… https://t.co/leBhblgGOc @emabob79 Hi Emma - I'm very sorry about this. Please could you DM us your order number, full name & email address.… https://t.co/H6DVYcTcfZ @jayyshing Hi Jordan, do you have a picture of this product that you could send over, please? So I can look into th… https://t.co/wAxfeH8EZ5 @MarkAllen98 It does look like we're still selling this, Mark. Please pop me a DM by following the below link with… https://t.co/6HagU636EW @P_Jones1992 Hi there Paul, we believe it's back up and running now. Can you please try and access your account again? Thanks! Denise @James_PatrickF Hi James, is there a particular meal you're after? Due to the current circumstances, stock is subje… https://t.co/K6BUcBb80A @samjhunt Hi Samantha, I'm sorry to see this and understand your disappointment. So I can look into this further fo… https://t.co/wLD2kPKSPZ @Jules_Surrey Hi Julesh - Please could you DM us with your full name, email address & postcode and we'll take a loo… https://t.co/UbdEbcHsyT @F1Smasher Hi there, we've made our position on the new Sparks relaunch clear in our previous reply to you and as s… https://t.co/o4sw0a9hMu @ajhooper59 Hi there, we believe it's back up and running now. Can you please try and access your account again? Thanks! :-) @jorde11 Hi there - I'm very sorry to see this. We carry out checks each day to ensure all stock is within their us… https://t.co/XluUqaJ8kb @GikkaWood Hi Nikki. We believe it's back up and running now. Can you please try and access your account again? Thanks! :-) @JugglingAlways Apologies for the inconvenience. Sparks is currently unavailable due to high volumes, but we're wor… https://t.co/c3UqEuoeGC @tracyhanratta Due to high volumes, Sparks is currently unavailable but we're working hard to restore the service a… https://t.co/RKU6QeqX19 @emelschwartz Hi there - Due to high volumes, Sparks was temporarily unavailable but we're working hard to restore… https://t.co/nsAfeshfcN @Wellsey79 Hi Wellsey, I'm sorry to hear this. Could you explain more about what has happened, please? So I can loo… https://t.co/z7E2TvbOKm @Fayreid at the moment, we've got a long way to go and a lot of work to do. We hope you'll see evidence of these im… https://t.co/ZQC5MScvQ1 @Fayreid Thanks for raising this with us, Fay. I'm really sorry that some of the products in this year's Summer Bea… https://t.co/jpzth9tda3 @barbiekellys @ChristineRusse @Wandering_Sue Hi Kelly (and Christine & Sue!), we believe it's back up and running n… https://t.co/nygBA0orut @kielfa Hi Kirsty, we were experiencing issues with this earlier today which is why you received this message. Have… https://t.co/vJ2Mmi64q3 @Tanya83h I'm sorry to hear this. Please pop me a DM by following the below link with the order number, your full n… https://t.co/yMk3bbR1JQ @JohnFIrwin HI John - Due to high volumes, Sparks is currently unavailable but we're working hard to restore the se… https://t.co/pl0hQCUwPX @Jay_ne23 @CazzaW Hi to you both, we believe it's back up and running now. Can you please try and access your respe… https://t.co/ToI8hKlVpd @PaulJohnstone63 Hi Paul. Our App is good to go now, please give it another try :) -Yasmin @LittleFeline Hi there, we believe it's back up and running now. Can you please try and access your account again? Thanks! :-) @ellamac23 I'm very sorry to hear this, Ella. Under the current circumstances, we extended our refund policy from 3… https://t.co/aPebgsnvYo @MattCowdock Unfortunately once our amendment window has passed we're unable to make changes or cancel the order. -Yasmin @alisonsawyer I'm very sorry to see this. Please could you DM us with your full name & postal address so we can loo… https://t.co/kEw2zBoQuO @FayeShortland Hi Faye, I'm sorry to hear this and understand your frustration. So I can look into this for you, co… https://t.co/fDGzMwLRT1 @jermy118 Have you checked in your junk/ spam folders? this can take 48 hours/ /-Yasmin @lukelola01 To make sure the support we’re giving will make a genuine difference, we’re doing what we do best; dona… https://t.co/b1wPz3V3Zx @lukelola01 So over the last couple of weeks, we’ve been talking to the NHS to understand how we can best help them… https://t.co/TfScCISiGA @lukelola01 Hi Ruth, we don't offer an NHS discount but we’ve been doing our bit as a business too as you know. But… https://t.co/J7ZQPl23GG @KateRenton Aw, what a great photo guys! I'll certainly share your thanks to the Store Manager to share with their… https://t.co/VpmXEyTe5J @Champag22410648 Hello! Unfortunately, we only offer exchanges in-store as we can't do them online. Please take the… https://t.co/r5s7cnsfnd @nicolalabyrne They can continue to carry out measurements on the sales floor (e.g. collar size), however no cubicl… https://t.co/QtdTETxG7M @nicolalabyrne Hi Nicola - I'm sorry to confirm our bra fitting service is temporarily unavailable. However, our su… https://t.co/HRJfRSHG6f @robbie_1984 Hi Robert, I hope you are well. Regarding your query, if you email > Nutrition@marks-and-spencer.com t… https://t.co/4UKqnDD7Z2 @Peggypudge I'm sorry about this and I can take a look. Please can you send a DM with your surname, order number, e… https://t.co/yUYCFROnZC @DrTABailey I would also like to reassure you that as a responsible retailer, we’re encouraging our colleagues and… https://t.co/9BoLvEUeuR @DrTABailey Hi Tracey, I'm sorry to hear this and understand your frustration. I will make sure that your comments… https://t.co/dPA1BiDm37 @SuePandasue Hi Sue, the App is up and running :) -Yasmin @CarlaLouise09 Hi Carla, what's your query? -Yasmin @KatefromUK I'm sorry this has happened, Kate but due to high volumes, Sparks is currently unavailable but we're wo… https://t.co/Lu44RdJvIU @olivekxc Due to high volumes, Sparks is currently unavailable but we're working hard to restore the service as qui… https://t.co/akbQNR3mp3 @Sarahbaragwnath We're now aware that due to high volumes, Sparks is currently unavailable but we're working hard t… https://t.co/Y1lxZ1rUFX @PO_Box_Flic Sorry about this, Felicity. Please can you send us a DM with your surname and email address and which… https://t.co/ZXCcZse21b @nicsnics83 Hi Nicola, Due to high volumes, Sparks is currently unavailable but we're working hard to restore the s… https://t.co/eru0hBCrDR @jhatch30 Hi Jane, no your Mum can access it through the main website :) Thanks, Donna. @CobhamVics Hi Victoria, please DM your order number, email and postcode - I'll see what I can find out for you. De… https://t.co/EWNwFlB25O @1976NicT Haha maybe, Nic! We're now aware that due to high volumes, Sparks is currently unavailable but we're work… https://t.co/ZjhHBtkWY7 @RagMammaRag Hi, due to high volumes, Sparks is currently unavailable but we're working hard to restore the service… https://t.co/0YBngOLYlJ @bettym56 a person has a medical condition that prevents them from wearing one. I hope this helps? Kindest regards, Steve. 2/2 @bettym56 Hi Betty! We've been following government guidelines regarding the wearing of facemasks. Basically, if yo… https://t.co/4J60jmYi8T @LonJuicyfruits Sorry for your wait and I've fed it back to our Store Management team to make some improvements. Th… https://t.co/ZF4CeoafA1 @KayleighBlaker Hi Kayleigh, apologies for any confusion - this specific Sparks £5 offer is only on Clothing, Beaut… https://t.co/8I4753qEAw @jesssevanss1 Hi Jess, if you can put ' No longer at this address' on the front of the letter and pop it back in th… https://t.co/7P5rVBSfNL @Walsh_lizzie Due to high volumes, Sparks is currently unavailable but we're working hard to restore the service as… https://t.co/O5xmsQlbct @Iccle_Princess As long as they're in a resalable condition (unworn with the tags still on) and you have a valid in… https://t.co/WsMkNIhZ39 @dollybb37 Hi Justine - We're very sorry about that. Due to high volumes, Sparks is currently unavailable but we're… https://t.co/BIUhL9Dv1h @marchskala Hi there, due to high volumes, Sparks is currently unavailable but we're working hard to restore the se… https://t.co/4IWztyBsAr @nofoolssuffered Hi Ben, Due to high volumes, Sparks is currently unavailable but we're working hard to restore the… https://t.co/AWLccljbja @apgaw Really disappointed to hear this, Marisa and you're right to expect better than this - it's not good enough!… https://t.co/C0Sj0bANKJ @Wee_Linz_ This is not something we do but we'll certainly keep your comments in mind :) Thank you, Katie @angelastewart Hi Angela, I'm afraid we have no details on this right now, but have let the beauty team know you'd… https://t.co/RuLVmIU6K4 @cscarney22 I'''m sorry about this, Carly. Due to high volumes, Sparks is currently unavailable but we're working h… https://t.co/DwCOaehNZt @KarensKitchen17 Sorry we're unable to deliver until this time. Due to the extra measures put in place to keep our… https://t.co/6ysxLYSD8v @pug_watch Can't promise anything, but we'll certainly put it in the suggestion box :) -Yasmin @MrsMarieDonaghy I'm sorry to hear this has happened, Marie. Please pop me a DM by following the below link with an… https://t.co/pdFaVqlZLN @TiffanyTilley7 I'm sorry for the miss-understanding, Tiffany. I can heck for you, please pop me a DM by following… https://t.co/jPaMKSng6i @ChristineRusse @Wandering_Sue Good Evening Christine. Due to high volumes, Sparks is currently unavailable but we'… https://t.co/Y91jXqlL3M @YippyKa_Yay Don't worry about taking them back straight away, please do this when you next can or if you ordered t… https://t.co/245Npju09j
7/9
2020

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