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M&S @marksandspencer London, UK

Welcome to the official M&S Twitter page. Follow us here for news on our newest food, latest fashion and home inspiration. We’re here daily, 8am-10pm.

2,459 Following   585,097 Followers   465,095 Tweets

Joined Twitter 5/5/09


@boardie5 I'm really sorry, Alex but there's no stock around your local area. Thank you, Katie. @JanCherryJovi There should be a promotion code box, Jan. Please let me know if you're unable to locate this and I… https://t.co/CJ5RPk2laK @skp20040 I'm really sorry about this but I will make sure our Buying Teams and suppliers are aware of your comment… https://t.co/bNQxF8AdfI @HannahNahal I'm glad to hear it Hannah! - Conor @French_Fancies That's no problem, if you explain this to the customer services desk in-store my colleagues will be… https://t.co/qkMDJVqIBf @jbw781 I will see if I can help, Jason. Pop me a DM by following the below link with your order number, full name,… https://t.co/G8j3iCsLq7 @liverbirdjoy I'm sorry to hear this Joy. Please pop me a DM by following the below link with your order number, th… https://t.co/KSI7H9scBn @gavzuki Hi - if you could let me know the barcode number I can check this for you :) Thanks, Chris @MaryFlegg Thanks for the feedback, Mary - I'll pass this on to our team to look into for the future! Thanks, Chris @domola1 Hi Dom, would you be able to take these back to a customer services desk in-store? My colleagues will be h… https://t.co/uZ4qeCuRBg @wayne386 Thanks Wayne, I've let the appropriate people know - Conor @fozzyjev Hi Alison, unfortunately, it doesn't look like we have any immediate plans to get more of these :( - Conor @MicknJennynToby Hi Toby, I'm sorry you're unhappy with our shoes. I've passed your feedback onto the team - Conor @helenrothers Sorry for the disappointment, Helen. The service is still available, just some stores have met their… https://t.co/XnhHqZHF7F @TheVicarAgain Sorry for the disappointment. I'll feed it back for consideration and review. Thanks for flagging it with me. - Melissa @LucyTrueloveArt I'm sorry this has happened and I will make sure our Food Team and suppliers are aware of your com… https://t.co/7bY4zJUnIP @Sheltie_Dreams We do have a few aftershave gift sets but we're not selling that particular one this year, Sheltie.… https://t.co/gCxy4R3mfc @cazza2312 Hi Caroline, I'm sorry to hear you've had a difficult experience. Could you send me your full name, emai… https://t.co/KA3czJRs1E @itssammiejayne Please, could you send it back by using your returns form if possible? Our colleagues can look into… https://t.co/5yNnCS6aMl @MikeeP1981 Hi, this is something for @MandSBank - Conor @bearbarnes Hi Claire, unfortunately, our snow globe gin has been flying off shelves. Our last delivery of this was yesterday :( - Conor @lottylovejoy There's some in our Marble Arch store! - Conor @LindaMac1 Thanks for the feedback, I'll make sure this gets across to the team - Conor @freakfire Hi Helen, they'll be coming into store on the 14th! - Conor @iamsamgould Did you manage to see one of our colleagues in the end, Samuel? Thank you, Katie. @jemmaballinger We have now sold out, I am really sorry, Jemma. - Katie. @emmoff37 Hi Emily, could you let me know which store this was in as well as the time of your visit? They offer is… https://t.co/5toGVZoiul @boardie5 If you let me know your postcode I can check stores closest to you - Conor @MrMcAP sure our Relevant Teams are aware of your comments so our colleagues can keep these in mind for any future… https://t.co/mkMOneGgb9 @MrMcAP I'm really sorry we have not responded, your first tweet doesn't seem to have come through to us. I do unde… https://t.co/WuYfPJXGwD @JadeCC Apologies, Jade :( Please DM us a picture of your receipt/barcode and let me know your email address so I c… https://t.co/VXljZpjr1F @vikkibw Hi - please speak to our team here > 0333 014 8111 so this can be looked into for you. Thanks, Chris @PippaSundquist Thanks Pippa, I've let the store manager know that Andrew has been such a star! - Conor @Tori_EAlexander I’m sorry about this. Please can you PM me your email/postal address and phone number, so our Food… https://t.co/5sb1CHCjZs @MountainsBeer I have a really useful link that should help you with your questions, Jeremy but if there is anythin… https://t.co/3iIk70pZFF @wayne386 Oops! Thanks for making us aware of this - could you let us know where this was taken? Thanks, Chris @toskita Hi Tam, I'm very sorry about this. Could you send me some more information and your contact details in a D… https://t.co/o48KOkTNapDo you know someone who loves mojitos? Then we think our Grow Your Own Mojito Hamper is MINT to be! It comes with m… https://t.co/iPqaQAhbOQ @hellomissjordan We can arrange VAT receipts once you are 100% certain you are happy with your order. Thanks :) - Melissa @MrsEmmaEdwards Preston would be your best bet, but Southport and Blackpool are showing stock too. These are subjec… https://t.co/z8f4nqcqgx @gilkes1975 Apologies for this, Gillian - I'll pass on your feedback to our Food team so this can be looked into fo… https://t.co/fUmnJCcMQe @Redlottie Hi - unfortunately we don't have a confirmed yes on this, our team are aware and fingers crossed our nex… https://t.co/GO8xl0VW7M @MissButtler Oh dear Lucy, I'll let the store know they might need to provide maps 😉 - Conor https://t.co/xIYgi85q66 @LucyRobins1 Please could you pop us a DM with your email address and an image of the barcode on the packaging. - T… https://t.co/5YK1JXWvJm @VixRubino Hi Vittoria, sadly, this isn't currently available - so sorry! :( @Niki46447948 I'm really sorry about this. Could you bring this back to the store so that we can have our food team… https://t.co/Met1CFftDg @TheBritishPsych Hi Craig. I'm afraid hampers or any other food items cannot be delivered to any stores. They are h… https://t.co/JTcSDenlJ3 @SamTheFoodFan Oh dear :( Could you send me a picture of the barcode or receipt for this item in a DM? - Conor https://t.co/FqaAto1cHU @esallyjohnson Thanks for your feedback, Sally - I'll pass on your comments to our team so this can be looked into… https://t.co/fRF7xgM9LZ @kindness1983 I'm glad to hear we've been so helpful, I've let the store manager know so that Angie can hear your kind words! - Conor @Tori_EAlexander If it's more convenient, please post the hair and packaging to our address, including your contact… https://t.co/3HjdLMZluo @Tori_EAlexander I'm really sorry to hear this, Tori. Please keep hold of the hair and packaging for now and return… https://t.co/poq1jQuw1a @FeargalHogan So sorry about this :( I'd like for our Food team to get in touch with you directly in regards to thi… https://t.co/cplfaXebFg @JanCherryJovi Hi. Please can you send us a photo of the offer you referring to? It may be that its for regular foo… https://t.co/ERpk72WLwn @ChatEverton Hi there, does your 'mate' have an image or a product code of this cardigan to DM us with? We'll have… https://t.co/PtfTlzEHI2 @MyKomment Thanks for your feedback - I'll pass this on to our team to look into for the future. Thanks, Chris @gulrohit Hi, we offer a range of different fits, lengths and sizes so that everyone can find a suit that fits them… https://t.co/VemvSCfipj @lottylovejoy Hi Lotty, we'll be getting more in soon, have a check on our website in about a weeks time and they should be there! - Conor @MsLauraTeeee Hi Laura. I'm afraid we don't have any confirmed plans as of yet, but if you'd like to let us know yo… https://t.co/AEX9IVz8H1 @SarahsSentences Me! I knew, and I absolutely share your pain, Sarah. Other people - they'll never understand! Hope… https://t.co/bZRX4qJWhQ @ds2hogs Hi, I'm so sorry about this. Could you please send me any further details you have about this in a DM, as… https://t.co/cHMAccWa63 @robynplummer Sorry to hear this, Robyn. Could it be the dessert plates have been sent in another delivery? If you… https://t.co/MR3eXoFnZX @MLC_83 We’ve already taken action to remove 1,000 tonnes from our business and have phased out 2,700 tonnes of bla… https://t.co/drk4PJPwnr @LynneTurner So sorry about this, Lynne :( Have you been able to place your order since your tweet? Thanks, Chris @MLC_83 Hi, thanks for your feedback. The issue of plastic is really important to us and our priority is to remove… https://t.co/9NNi2EKIFe @ianphilthompson So sorry about this Ian. Please can you DM your contact information and a copy of your receipt if… https://t.co/8Bmk8CQ3VG @yrh47 Sorry about the queues Ray and hope you haven't been waiting too long? Has anyone said what the cause of the… https://t.co/7n75DftbS4 @Linzipoos Sadly we just couldn't produce enough of the product alongside our suppliers to meet the overwhelming de… https://t.co/F44QKO1y6o @reham_george I'm really sorry to hear this, Reham and you're certainly right to expect better from us. I've fed th… https://t.co/Wx2RomgbHv @Linzipoos I am really sorry you've been unable to get hold of a bottle so far. There was a very small delivery mid… https://t.co/UK3GIrrt4p @fozzyjev Hi Alison, please can you tell us the code of the tights you're talking about so I can look into this for you? All the best, Jake @jemmaballinger Hi Jemma. So sorry to say this but unfortunately, we've now sold out of the gin! :( @EmilyRMill Sorry to hear this, Emily. This means that the product is ready to be collected in 2 days, but the stor… https://t.co/tZMP00AclY @ms_KLHardy A small selection of these will become available from the 14th onwards :) - Jake @70sJan Hi Jan, it sounds to me as though one of the pairs is faulty I'm afraid. Please return them to your nearest… https://t.co/z4DIJz3Nyn @itssammiejayne Hi Samantha, I'm sorry about this. If you'd like, our colleagues in-store will be happy to have a l… https://t.co/uWh2zKKrWR @_TomHolland So sorry to hear this Tom. Please use the link and send us a photo of your receipt or the barcode numb… https://t.co/hHoRerOgwx @Sheltie_Dreams Hi Sheltie, Which ones are you referring to, do you have the product numbers for these items so we… https://t.co/EdLN49WJnt @ItsBesia Hi Elka, You can use a gift-card in the food hall :-) Thanks, Brendan @boardie5 Hi Alex, I've looked into this for you and unfortunately there are no current plans on bringing this item… https://t.co/HNZT2ixgaj @Dani_S_Hunter Hi Dani. This will still be fine to eat. With regards to price reductions, that is down to the discr… https://t.co/pXZTnriZ5D @captainsooks @Nicki_Chapman Sorry about this Niall. Please can you DM a copy of your receipt or the barcode number… https://t.co/QYiiSx6fHM @switchsaveshare Sorry you were disappointed with the facilities Cat. Please can you let me know which store this w… https://t.co/z1JVZXTBe2 @emmoff37 Hi Emily, Sorry to hear this :-( It gets really busy this time of year when ordering so you will experien… https://t.co/Bo4m9ObbyU @LindaMac1 Hi Linda, I've had a look at our current offerings and I see what you mean. Our Buying team love hearing… https://t.co/QoBd2vzGgc @lucywritesfood It definitely is, Lucy! I can only speak for M&S but commitments similar to this form the bedrock o… https://t.co/80Sijttogc @laura_rose_1987 No worries, Laura :) Thanks, Chris @LucyTrueloveArt Hi Lucy, I'm very sorry about this. Would you be able to send me a picture of this product's barcode? - Conor @Bexitcockup Hi Andrew, we're getting more stock of the jacket in black around 14 December and the burgundy one 28… https://t.co/mkeQOqFjN1 @bohemianstephen Sorry to hear this. Please DM us your email/postal address and the number on the bar code of the p… https://t.co/aejeZsZY6L @French_Fancies So sorry about this, I understand your disappointment completely :( As this was put through in stor… https://t.co/GHBE3vqc6L @Sparklingclaire Hi Claire. Items in the calendar are measured by weight so while it may look underfilled, it shoul… https://t.co/A0aFXceE8O @hellomissjordan Hi - you would have to do separate transactions so they can be sent to different addresses :) Thanks, Chris @louisatasker Hi Louisa, I've just checked and we're not getting any more in. If you DM your postcode, I'll see if… https://t.co/EyqEae9k5X @Gcl101 Oh no - sorry to see this. Please, can you let us know if you bought this online or in-store? If you bought… https://t.co/6kBOYqF6lh @AngharadWatson Very true and very well spotted, Angharad! It's too late for us to change the packaging although ho… https://t.co/tJoAy1dWbT @lilitheexplorer "For Artistic Endeavour.......10 points!!!!" https://t.co/mJK1HwBZ21 @ItaliasenzaI Hi Talia. We have 2 bake at home white loaves on the system but neither of them is gluten-free and th… https://t.co/a0lQXPb596 @crisphobbyist Thanks for the feedback and score! Glad you and your mum enjoy them :) @quesarah15 Hello Sarah! We don' have a restock date as of yet for this online :( But if you send me your postcode… https://t.co/nPhDSu8eEb
12/5
2019

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