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Network Rail @networkrail National Helpline 03457114141

*Official account* 🛤 We own, operate and develop Britain’s rail infrastructure. ➡️ Follow #PuttingPassengersFirst #RailwayUpgradePlan 💬 Customer support 24/7.

245 Following   189,262 Followers   164,212 Tweets

Joined Twitter 8/31/11


🎥 We're highlighting shocking abuse suffered by UK customer facing staff. Threatening and abusive behaviour is nev… https://t.co/vhGEQFWumj @alfiewebb16 Thank you, Alfie. Are the barriers still down please? Is this West Barnes Lane, New Maiden? ^SB @alfiewebb16 Hi there, Alfie! There are no faults reported on the system. Have any trains gone through in this time… https://t.co/W9pvHa4qWt🚉 Our stations are more outdoor than indoor. 🔄 Air moves all the time so it doesn't get stuffy or stagnant.… https://t.co/4e1jPAGSzw👍 Our spending with Britain's small to medium-sized enterprises (SMEs) has reached a record high - as supporting sm… https://t.co/xFmm2beClZ @simon_revill Hi there, Simon. I am not familiar with this I am afraid. This station is managed by @EastMidRailwayhttps://t.co/v3NDoOcB0D @Nayson Hi there! We do not hold this information at the helpline I am afraid but if you can DM us with more locati… https://t.co/8NVOgTCVgS😍 The track being laid at 32 seconds. 🎥 #TimelapseTuesday takes us back to October 2017 on @TLProgramme where we i… https://t.co/XnJFY8cwAd @Monkeyhands67 Hi, Sarah. Which station are you referring to? ^PM🍁🍃 Even with the best preparation, we can't stop leaves falling onto the lines. 👷 We work hard throughout the seas… https://t.co/hswfou9Wc7 @leighhhhhhhhj Hi, I do apologise for the distruption. If you would like to DM me your contact details I can log th… https://t.co/sSnkx70TKz
10/20
2020
@Biddwolf @mortonmassive @RobertJenrick @advertisergroup Hi, thank you, If you can please DM me your contact detail… https://t.co/GXgMpq9VOS @Biddwolf @mortonmassive @RobertJenrick @advertisergroup Hi, if you would like to DM me your contact details and th… https://t.co/7EUJm9okH4 @mortonmassive @Biddwolf @RobertJenrick @advertisergroup @EMASNHSTrust Hi Chris, if you would like to DM me your co… https://t.co/CEr9XTmvMh🎥 Thank you to everyone who's united with us, @coopuk, @asknationwide, @channel4 and @global #TogetherAgainstHate s… https://t.co/KFeSD46alzAaaaaand a tickly under there! 💪 This 100 tonne behemoth is called a tamping machine. It packs ballast (stones) u… https://t.co/LXzs7u2flR @Biddwolf @mortonmassive @RobertJenrick @advertisergroup Hi there, Chris. If you can DM us with your contact detail… https://t.co/lJroCMDZki🤗 You'll soon be able to access live data on almost 1,500 lifts and 300 escalators across 500 railway stations arou… https://t.co/J3CyuoJMWl @mortonmassive @RobertJenrick @advertisergroup Hi Chris, we're sorry for the inconvenience this is causing. Unfortu… https://t.co/1UzdiVfGL6 @KineticsGlasgow Hi there! You will be best to direct this query to our accounts payable team on the following emai… https://t.co/CzoP1INKJtOur team at @NetworkRailEUS want to make sure everyone knows who Asquith Xavier is and the legacy he left behind.… https://t.co/OaiZTfo6UA🎥 Thank you to everyone who's united with us, @coopuk, @asknationwide, @channel4 and @global #TogetherAgainstHate s… https://t.co/qzyyB6BiA2 @mollydwaiting @MelissaCole @LBRUT Hi there, we're sorry to see this. Please can you DM us your contact details and… https://t.co/bOwieTeGL7📲Pick up the phone and check in on a relative, friend or colleague. @samaritans has created this guide on how you… https://t.co/8DhKOxsIJO @trainsimserver Hi, Marco. Could you please DM me further information and your complaint please? ^PM https://t.co/lg0ECK7EdW @SoniaDawber Good morning @SoniaDawber, can you please send a DM so we can gather more details and log this for you?^JA
10/19
2020
@scarlet_thistle Hello @scarlet_thistle, can you please send a DM so we can gather more information and log this for you.^JA @Joeya96 @ECMLupgrade @NetworkRailKGX @transportgovuk @LNER @GC_Rail @Hull_Trains good evening @Joeya96, can you pl… https://t.co/6fxmtx2DHR @chris_reckons @JustKonstantine @SW_Help Good Evening, how can we assist you this evening?^JA @Vivienne17 @AvantiWestCoast Hi, unfortunately we don't have any information at the moment, but information about w… https://t.co/Ju4oXcpuOl @alexwlchan @ECMLupgrade @NetworkRailKGX @transportgovuk @LNER @GC_Rail @Hull_Trains Hi Alex. If you could provide… https://t.co/UzcqHeFsci @AnneOfClevesRd Thanks Rob. I have logged this to our local team. ^RG @AnneOfClevesRd Thank you, Rob. I can report this through to the local team for you again. Can you confirm the date… https://t.co/etVwkeBgke @AnneOfClevesRd Thank you, Rob. I have located your contact details. I will make the local team aware. ^SB @AnneOfClevesRd Thank you, Anne. We cannot assume the gate is in the same location as your twitter name. I will re… https://t.co/LgWmT4OLx7 @AnneOfClevesRd Hi there, Anne. What is the location of this please and are there any workers on site? ^SB @CrowtherSabine Hi there, Sabine. I am sorry to hear this. Would you like to DM us with your contact details and we… https://t.co/jXm8QZriZR @mortonmassive Hi there, Chris! I am sorry to hear this. Are the barriers still stuck down please and how many trai… https://t.co/VzYdKFjzWR🎥 A film for Black History Month talks identity and inspiring the next generation 🚉 London Euston tells the story… https://t.co/lWaltd48ml @AnneOfClevesRd I am sorry to hear this, Anne. If you would like to DM us with your address and contact details we… https://t.co/GOX8qcd9vZ @AnneOfClevesRd To raise a complaint for you to the community relations team I would need to take your address and… https://t.co/H6KJgsgOIq @AnneOfClevesRd If you would like to DM me your address and contact details I can raise a complaint for you in rela… https://t.co/SKXjzAGDWe @AnneOfClevesRd I am sorry to hear that Anne did you receive any notice about the works? ^SJ @AnneOfClevesRd Hi Anne apologies for the disturbance has the engine not been stopped? ^SJ @Paulgra37277617 Hi Paul apologies for the disturbance our works must be done at night when the trains are not runn… https://t.co/UIQXTsgtQx
10/18
2020
🎥 Content may offend.ℹ️ Last night we took a stand against abuse that customer-facing staff face daily alongside… https://t.co/OyrTQfhqce @Spiceboytrucker @ChesterfieldBC @transportgovuk @CommonsTrans @grantshapps @tobyperkinsmp @GilbyTricia Hi Dazza, I… https://t.co/3YxwBs18kw @Spiceboytrucker @ChesterfieldBC @transportgovuk @CommonsTrans @grantshapps @tobyperkinsmp @GilbyTricia Hi Dazza. I… https://t.co/L6r5HlPdsI @merseyrail @lorraineflemi12 Hi there, Lorraine. Can you DM us with more location details and we can look into this… https://t.co/ZhNkzDsAxD @glenaallen @PilningStation Hi there! I am afraid we do not manage this station. Hopefully our colleagues over at… https://t.co/R4iB1j8xC8 @Steve__Miles Hi Steve, we can confirm that Tonedale bridge will be reopening fully on Monday October 19th with no… https://t.co/dJ1M56FnFd
10/17
2020
@jamesma48035955 @C4Press @AskNationwide @coopuk @4SalesUK @WavemakerUK Hi James I am sorry to hear that @ScotRailhttps://t.co/Mgd5aKXwCpAt Channel 4 we champion unheard voices and stand up for inclusivity. Abusive behaviour is never okay. We’ve joined… https://t.co/yrTviwZzS1
Retweeted by Network RailWe believe in a society built on mutual respect. So along with @coopuk, @networkrail, @channel4 and @global we’re s… https://t.co/eXwXBjupLP
Retweeted by Network Rail @coopuk 🤝☺️ ^Lucy🎥 Content may offend.ℹ️ We’re taking a stand against abuse that customer-facing staff experience daily, along with… https://t.co/vq5e7GxzVhAsquith Xavier - remember the name 👉 https://t.co/hI5IRZFfuT #BlackHistoryMonthUK ❤️ Be safe. Be patient. Be kind. ❤️
Retweeted by Network Rail @cldcp00 Hi, Desmond. The works in your area are taking place until 23/10/20. ^NL📺 During the @C4Gogglebox ad break tonight, there's an important message from us, @coopuk, @AskNationwide and… https://t.co/dPJdnoO9Ca
Retweeted by Network RailOne of @samaritans 5️⃣top tips is 'to have courage'. 💪 📲Start a video call with family or friends and remember, do… https://t.co/ui0yS9Bypw @Bingham14Max Hi, Max. If you would like to DM me your contact details and the full details of your query and locat… https://t.co/NqGHnPfjed📺 During the @C4Gogglebox ad break tonight, there's an important message from us, @coopuk, @AskNationwide and… https://t.co/JDj6HcImwM🖼️ This week's #DailyPickWinner is @Iiamblundell with this pic of an Autumn rail head treatment train (RHTT) at For… https://t.co/9R79TNP2yPWe’re taking a stand against abuse that customer-facing staff experience daily, along with @coopuk, @networkrail,… https://t.co/D4stYr2ZMJ
Retweeted by Network RailDid you know our archive looks after a collection dating back to the 1500s❓ Delve into the past and find out about… https://t.co/pOqewCxjhA🎥 Some fab footage of the 'newest' @ScotRail station. 🚉 It's fantastic to see #Kintore station reopen and reconnec… https://t.co/WO7NnJcm0DIt’s #StationsDay! 🚉 🎉 This year we want to celebrate the staff and volunteers working tirelessly to keep our rail… https://t.co/gD7FEi0v5e
Retweeted by Network Rail🥰 Who has helped to keep our key workers moving? Who has supported their local community? Who is Britain’s favourit… https://t.co/7do2yWLbeZ
Retweeted by Network Rail👮With more people travelling, why not save the @BTP text number in your phone? For railway emergencies: 💬 Speak… https://t.co/KCpnzPhnwd @Simon_Willcock @WinchesterCity Hi Simon, can you confirm your address and telephone number via DM please?^SW😱 Imagine being the engineer behind these mammoth infrastructure masterpieces and so much more! 🎉 Happy 217th birt… https://t.co/iQm94by8LC @techlab2k @manairport Hi Pete, can you DM your address and contact details so I can pass this to the local team pl… https://t.co/S0rU0BNR7x @techlab2k @manairport Hi Pete, apologies for the disturbance works must be done at night when the trains are not r… https://t.co/xCVzm3LZF7
10/16
2020
🎥 Change the Game is a film about the importance of sharing #Blackhistory on the railway. Ten passionate railway w… https://t.co/KNKiM505M5 @Gqak @NetworkRailSE Hi Giles I am sory to hear that if you would like to DM me your address and contact details I… https://t.co/CUEgtNlUmC @okdoogbe21 Hi, Gaz. If you would like to DM me your contact details I will pass your query through tot the local t… https://t.co/dqv0jI5aiX🛤️🚦This section of track between @NetworkRailLST and Bethnal Green is known as the Golden Mile, the busiest stretch… https://t.co/d2ZIJKHDGT @julianspence Hi Julian, I contacted our control team and they advised they are aware of an issue with the barriers… https://t.co/423fk7IaHH🔩🔧🔨We’re supporting @_EngineeringUK Tomorrow's Engineers Code launch to promote STEM to young people. 🛤 Alongside… https://t.co/mNVUFItPR4 @julianspence Hi Julian, what is the issue with the crossing? ^RG @BillShaw8 @TanDhesi Hi Bill, your enquiry has been passed to our local team. ^RG @R_Plenderleith Hi Becca, can you DM your full name and contact details location of incident please?^SW https://t.co/lg0ECK7EdW @BillShaw8 Hi Bill please contact our media team on https://t.co/EvwiMVeOKQ ^SW🌊 We're refining resilience plans for a vital stretch of Devon railway. 🗣️ We asked your views on plans to improve… https://t.co/e1GH1tS6B2 @R_Plenderleith Hi Becca, do you have the registration of the vehicle involved? ^RG @BillShaw8 Hi Bill,con you DM you contact details so I can pass your enquiry to the correct team please?^SW👀 A sneak peek into the future of what Platform Zero could look like at @NetworkRailLDS by the end of this year...… https://t.co/6exLDFsKcA🥳 The first train arriving in 56 years... 🚉 We successfully re-opened #Kintore railway station this morning, which… https://t.co/CAew0zbSgISo thrilled to see the successful re-opening of Kintore railway station this morning. A huge boost for the North Ea… https://t.co/tqFHkwc7JF
Retweeted by Network Rail🤝 Assisted travel services are available to everyone. 🙂 Find out how we can help you #travelwithconfidence: ➡️… https://t.co/TJINtryd59🍂 In areas with very heavy leaf-fall, some train operators publish autumn timetables with revised journey timings.… https://t.co/7je7zE13FI @FairlyLocal_Ali Hi, Ali. You will need to contact Network Railcard. Please see https://t.co/tOA468Wil4 for contact details. Thanks. ^DF @Tsumiki78 @LNRailway @NetworkRailEUS Hi. Yes, please DM. Thanks. ^DF @Tsumiki78 @LNRailway @NetworkRailEUS Hi. Could you please provide your postcode and I will look in to this for you? Thanks. ^DF
10/15
2020
@Peter_Mugridge @northernassist Thanks for sharing, Peter. ^DF @stevie_hutch @Johnpow1 @VisitScotland @TheForthBridges @LoveDunfermline @NQueensferry @LoveQueensferry Stunning! T… https://t.co/Cp1So7u2Xn @Nimisha25182816 Hi Nimisha, I'm sorry to hear this. If you can please DM me with your contact details and a refere… https://t.co/eaf6bSkVU5😡Today's edition of 'Did that really happen?' is at @NetworkRailLDS ✅We provide safe access to platforms and railw… https://t.co/YqmJXqfmwn @doccyD Hi, if you could DM your name and contact details we can raise a request to the local team for that area? U… https://t.co/ZxOsgipguN @joecooluk Apologies. Please could you provide your contact details via DM and I will pass this through to our local team? ^RG
10/14
2020

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