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Niantic Support @NianticHelp San Francisco, CA

Official Niantic account for support-related news and info for @ingress, @pokemongoapp and @hpwizardsunite. For 1:1 support, submit a request in-app.

3,344 Following   269,476 Followers   47,003 Tweets

Joined Twitter 4/4/17


Trainers, tomorrow (July 7th) at 10 a.m. PDT, GO Battle League will be unavailable for approximately 3 hours as we… https://t.co/T6VCf8pfg1Trainers, access to GO Battle League has been restored. Thank you for your patience. https://t.co/qHdZsxQFbd
7/7
2020
Trainers, today (July 6th) at 4:30 p.m. PDT, GO Battle League will be unavailable for approximately 2 hours as we p… https://t.co/g7qe33nTAc @spindaddy717 Hi Thomas, I'm sorry to hear about the trouble you had while battling. I have requested a few details… https://t.co/EuWWZ3I0B7Trainers, Niantic Social is currently in the process of being rolled out in Pokémon GO. This is a gradual launch, s… https://t.co/Gh6laxf3Zw @inaradhya Hi Ethan! Sorry to hear about the trouble you had with the Raid Battle. You might've experienced this is… https://t.co/jBp5tW8bAS @_surfine Sorry to hear about the trouble you had with the Raid Battle, Trainer. Please get back to us with your Tr… https://t.co/IZV1okGi8G @BarrieR_pr0 Hi Raghunath! I've discussed your concern with more information via DM. Please take look at it and get… https://t.co/kZikqnEj52 @Dscroggz Sorry for the trouble you had with the Raid Battle, David. You might've experienced this issue due to an… https://t.co/EVWFgFmthU @j3907492 Hi Jeffrey! We're sorry you're experiencing trouble with the app crash issue. Please try these steps from… https://t.co/qPHxJM0JvV @NavarrooEd We're sorry for the inconvenience you had with the Raid Battle, Trainer. You might've experienced this… https://t.co/yvjitCnpLx @Nerdtime_ Sorry for the trouble you had with the Raid Battle, Eddy. You might've experienced this issue due to an… https://t.co/ntW6DuNj4w @FuryanRogue Hi Trainer! Please get back to us with more information on the issue you're experiencing. We'll look i… https://t.co/4toEUAfoKY @Kris__Castaneda Hi Kris! Sorry to hear about the trouble you had with the Raid Battle. I've sent you a DM with mor… https://t.co/CHkRA3dCoP @MattyValentino Sorry to hear about the trouble you had with the Raid Battle, Matthew! Please get back to us with y… https://t.co/dWzg0zz60U @NikosMavrakis Sorry to hear about that, Nikos. Please get back to us with your Trainer Nickname and associated ema… https://t.co/bq2hfGoob0 @esper24601 Hi Trainer! Adventure Sync might not track the accurate distance when low power mode is enabled on your… https://t.co/jkp4tqsayz @noname50366730 Sorry to hear that, Trainer. Please try these steps from our help article (https://t.co/2Ls82TozZa)… https://t.co/21in1Jsl2H @tommasomarti Hi Trainer! Niantic apps are only supported on the latest stable OS versions and they might not funct… https://t.co/Qt034Cpr2n @DtotheOtotheN We're sorry for the trouble you had with the Raid Battle, Donny. You might've experienced this issue… https://t.co/WmnGB06B67 @Alakazam4Ever Sorry for the trouble you had with the Raid Battle, Trainer. You might've experienced this issue due… https://t.co/obSMMr7HUc @CHumiliation Thanks for sharing, Aiden! What you are experiencing is a visual glitch and we'll be sure to pass thi… https://t.co/koc5HARLCy @PurYow Sorry to hear about the trouble, Trainer. Could you please share the following details in a DM? - Trainer… https://t.co/bqlTiLNeE7 @amy_laura Sorry to hear that your nomination got rejected, Amy. Sadly, we're unable to make any changes to Wayfind… https://t.co/TXW2oh7kTe @JuanWoken Hi Juan! This could happen if you've accidentally entered incorrect login credentials and created a new… https://t.co/JH4PS0ssFD @Andrewt71111 Hey there, Andrew! Sorry to hear about your Raid Battle experience. Please share your Trainer Nicknam… https://t.co/q8Yl4huHPU @katsudonburi Hi Alex, sorry for the delay in getting back to you. Our team is investigating purchase issues affect… https://t.co/Mxdh3ClhSp @GlaxonXIII Sorry to hear that, Trainer! We have a fail-safe feature installed to avoid accidental transfers of a P… https://t.co/mwoH1Fn8Ea @marcawoods We get your concern, Marc! The option to check your Buddy progress for Affection Hearts is not present… https://t.co/JsGQqnxhKE @danielnunchuck Sorry to hear about the trouble, Daniel. This error is usually caused due to intermittent connectiv… https://t.co/BJ257ds9po @rodcasascordero Sorry to hear that, Trainer. Please ensure you're connected to a sturdy internet and following all… https://t.co/TxSmI7EqEe @Mojyo_98 We're sorry to hear about the trouble you had with the GO Battle League, Trainer. You might've experience… https://t.co/VdPrLBeWqV @JoshuaValverde We apologize for the trouble you had with the Raid Battle, Joshua. You might've experienced this is… https://t.co/cePocbjwiW @jocadroid Sorry for the trouble you had with the Raid Battle, Trainer. You might've experienced this issue due to… https://t.co/xET685FIci @Dan_Adams_19 Sorry to hear about the trouble you had with the GO Battle League, Daniel. You might have experienced… https://t.co/D5mCpayzfa @josephyakoub15 We get what you mean to convey, Joseph! Our team is continuing to investigate latency issues and ot… https://t.co/bgqueuIlMv
7/6
2020
@BltrnEmerson Sorry to hear about your Raid Battle issue, Emerson! You might have experienced this issue due to net… https://t.co/KkfeTAxP4o @ProyectHunter Sorry to hear about this, Cristián! We've got a failsafe where you need to click on the Lucky Egg be… https://t.co/MhE53znFWM @Emanuchan We are sorry to hear about the trouble you had with the GO Battle League, Trainer. Our team is continui… https://t.co/hF7Z0FqWJG @philbey17 Hi Jon! I've sent you a DM with more information regarding your concern. Please take a look at it and le… https://t.co/J7a4TeF7ge @BeantownEweezie That's unfortunate, Eric! We're sorry for the trouble you had with the Raid Battle. You might've e… https://t.co/SwKJRqA3Xs @Charles48213405 Hi Charles! Currently, iOS Beta versions aren't supported to play any Niantic games. You can expec… https://t.co/W6ZZ01N8Ls @AleksandarOK Hi Trainer! I've sent you a DM with more information regarding your concern. Please take a look at it… https://t.co/jAKlXrGd7D @alex81163629 Sorry for the trouble you had with the Raid Battle, Alex. Please get back to us with your Trainer Nic… https://t.co/QZYEfJmBJH @RmQfo Sorry to hear that, Ricardo. You might have experienced this due to an intermittent network. Please try thes… https://t.co/Tq9aCn7dnQ @BSALbanksy Sorry to hear about the trouble, Trainer. You might've experienced this due to an unstable network. Cou… https://t.co/IKMWFrmn0O @Robin20811962 Sorry for the trouble you had with the Raid Battle, Robin. You might've experienced this issue due t… https://t.co/3T4PjsLe80 @ernestorcruz We're sorry for the trouble you had with the GO Battle league, Ernesto. Our team is continuing to inv… https://t.co/xhhNS6w7La @HateLikeIt We apologize for the trouble you had with the Raid Battle, Trainer. You might've experienced this issue… https://t.co/h9NfdlHQkD @WadeWil35650037 We apologize for the trouble you had with the GO Battle league, Trainer. Our team is continuing to… https://t.co/7QlJUktVvT @karinaarm Sorry for the trouble you had with the Raid Battle, Karina. You might've experienced this issue due to a… https://t.co/GxVBYrENi1 @YemsVII Sorry for the trouble you had with the Raid Battle, Trainer. You might've experienced this issue due to an… https://t.co/j23VS3zAVz @GonzaloRizzo4 We apologize for the trouble you had with the GO Battle League, Trainer. Our team is continuing to i… https://t.co/Ck7WmPl667 @jacklaidler1 We apologize for the inconvenience you had with the Raid Battle, Jack. Please get back to us with you… https://t.co/dUuFtMdUBo @lugwh We apologize for the trouble you had with the Raid Battle, Trainer. You might've experienced this issue due… https://t.co/tdiVSufNQB @ArVCoN Sorry for the inconvenience you had with the Raid Battle, Trainer. Please share your Trainer Nickname and a… https://t.co/0RbYEkmimi @QueSafaa Hi Trainer! Sorry to hear about the trouble you had with the Raid Battle. I've sent you a DM with more in… https://t.co/KxdjnjmH4i @MizfitKingdom Sorry to hear about the trouble you had with the Raid Battle, Jordon. Please get back to us with you… https://t.co/0m0zjiOdpg @Ciller93 Sorry to hear that, Cillian! This could have happened due to intermittent connection. Please ensure a sta… https://t.co/7vonrJA1NI @JackClavery Sorry to hear about the trouble you had during the Raid Battle, Jack. I've sent you a DM with more inf… https://t.co/y1Gb5NBG2Q @Damian44028368 Sorry to hear about that, Damian. Please get back to us with your girlfriends Trainer Nickname and… https://t.co/JnIhc834oj @erichig Hey there, Eric! We're sorry to hear you that. To look into the issue you both encountered while playing R… https://t.co/c8xskYsRYq @vVvFrankie Sorry to hear about the trouble, Frankie. I'll make sure to share your report and have it investigated.… https://t.co/76pOjpxECL @albert_leyros77 Hello Alberto! We're sorry to hear you that. To look into the issue you've encountered while playi… https://t.co/RHwwWgNbgr @phantomfish Hi there, Peter! Sorry to hear about the trouble. Meanwhile, I have requested your Trainer Information… https://t.co/gik24Az3T1 @Nathan_Taylor89 Thanks for flagging, Nathan. I'll be sure to share your report with our team regarding the trouble… https://t.co/W0dWIM1ya6 @flybeeth Sorry for the trouble, Trainer! We've shared a possible cause of getting this message while trying to rev… https://t.co/pYGi88OoyV @MarcoGar02 Sorry for the trouble, Marco. I'll make sure to share your report and have it investigated. That being… https://t.co/4qFWcL6A2Z @lonelyemu75 Sorry for the inconvenience. Samuel. I'll make sure to share your report and have it investigated. Tha… https://t.co/fJ7SPWn84h @NicoFrag_223 Not the experience we like you to have, Trainer. I'll be sure to share your report with our team rega… https://t.co/vw8xBRKRa1 @SofiaTamaraGon1 Hello Sofia! We're sorry to hear you that. To look into the issue you've encountered while playing… https://t.co/0pitWpAwBE @Camiplin Sorry, you had to experience this, Camilo. To look into the issue you've experienced during raids, we've… https://t.co/Bgs3uvRBSr @philliptrow Sorry to hear about the trouble, Phillip. For us to look into the issue you've experienced during raid… https://t.co/6PSa3d9iMY @InstinctAvenger Hi there, Trainer, thanks for flagging! I'll be sure to share your report with our team regarding… https://t.co/EhLhpKBLl8 @ruydamico Hi Trainer, sorry to hear about the trouble. I'll be sure to share your report with our team regarding t… https://t.co/h9Q4c8fxZG @nonow_abricot Hi there, Arno! I'm sorry to hear about the trouble you had during the Raid Battle. We've sent you a… https://t.co/bQeZ3AjFdJ @sterchelecr Sorry, you had to experience this, Claudio. To look into the issue you've experienced during raids, we… https://t.co/5EdagEoEf3 @Robert32237142 Hi there, Robert! Sorry to hear about the issue you had to experience during GO Battle League. Our… https://t.co/WMnq5WVddq @SeanMM15 Thanks for reporting this, Sean! I'm sorry to hear that you've run into this issue several times. I'll be… https://t.co/4gxMtPlVHG @iamsirphi Sorry for the trouble, Trainer. I'll make sure to share your report and have it investigated. That being… https://t.co/PeNAxFeNKR @Hermawan_BP Thanks for flagging, Trainer. I'll be sure to share your report with our team regarding the trouble yo… https://t.co/gjSGJmW2wN @lboeyt Hi there, Trainer! I have addressed your concern regarding Raid Battle in a DM. Let's continue our conversation over there! ^GA @IlanKosilovsky I'm sorry to hear that, Trainer. Would you mind sharing your Trainer Nickname and the associated em… https://t.co/QiSNIH7b9V @PradipPatil74 Thanks for sharing, Pradip! Based on the screenshot, it could be a visual error. Please restart the… https://t.co/5N88YGbpve @MeyerSlaton We'll help, Slaton! Before joining a raid, try out these steps to reduce such occurrences: - Connect… https://t.co/xGouh2bDW3 @Arkitty1 Hi Angelica! The Jump-Start Special Research is available for the Trainers who missed out on it during la… https://t.co/8UGQVMfe2E @NebulaRabbit Thanks for bringing this up, Trainer! To help us investigate better, could you please share a screen-… https://t.co/MtNic7ceDh @JadeAstbury1998 Thanks for sharing, Jade! Please try out these steps before joining a raid: - Turn off Bluetooth,… https://t.co/k1gG42iSOC @ThePhytologist Hey Adrian! Sorry to hear about the trouble you experienced during Raid Battle. We have sent you a… https://t.co/aYdpTRSbZx @blake08024343 Hello Blake! Have you had a moment to go through our Troubleshooting Guide? (https://t.co/n9Mwlqb1uShttps://t.co/E4hqTgiFGG @lilnikkihogste1 Hi there, Nikki! It might be that the Gift notification was delayed and added to your Item Bag ear… https://t.co/QwpsCryXPr @AyoKeneth Sorry to hear you couldn't catch Zekrom after completing the Raid, Sebas! We have sent you a DM discussi… https://t.co/g2Jf0rPtLd @gerardob86 Hi there, Gerardo! Sorry to hear about the trouble you and your daughter experienced after defeating th… https://t.co/pj7mvnHJkn @teemeng We'll explain, Wong! We made a few changes to the GO Battle League rewards post downtime. During this bonu… https://t.co/zJlZLmp8sV @wardy01 We apologize for the delay in reply, Ray. To have this checked for you, please share your Trainer Nickname… https://t.co/EU2lJ6qawi @sac16216340 We'll help, Trainer! Though there could be various contributing factors, this usually happens when the… https://t.co/ct5Jk6NUpv @xnxxjgygxx Hello Trainer! We have a dedicated team that handles these reports. Please use this webform (… https://t.co/dSrGzAnhp8 @khal_hh We're sorry about that, Khaled. This freeze could have stemmed from a device or connectivity related issue… https://t.co/uCAZUGcy1O @JennyGunlog We understand your concern, Jenny! From the screen-recording, it appears that the issue could be happe… https://t.co/K2fcl0rC3R @Dale_Clayton Sorry to hear about the raid experience, Dale. Please try out the steps in this (… https://t.co/CMRLydEayq
7/5
2020

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