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Niantic Support @NianticHelp San Francisco, CA

Official Niantic account for support-related news and info for @ingress, @pokemongoapp and @hpwizardsunite. For 1:1 support, submit a request in-app.

1,813 Following   219,751 Followers   31,705 Tweets

Joined Twitter 4/4/17


Trainers, starting at 5 pm PST, GO Battle League will be unavailable for approximately 20 minutes as we perform som… https://t.co/U9ASdIWkAA
2/17
2020
@Tom53069729 Sorry to hear that, Tom. We've addressed your concern in a DM and requested a few details. Please take… https://t.co/Hc8vRGXyZX @chili_was_here Hi Trainer! You should be able to re-encounter the Woobat as the Breakthrough Reward Pokémon gets s… https://t.co/T5nBjkiih4 @Robophobics Sorry for the trouble, Trainer. Please go through our DM where we've shared some info that might help. Thanks! ^DS @Tediyra Hi Tediyra! Please try rebooting your device, reinstalling the app and then enabling Adventure Sync in-app… https://t.co/I6C9Xex08O @alex_simon_ Hi Alex! We've shared some info in a DM, please go through it. ^DS @GeekInTheNorth Hi Trainer! Please try rebooting your device and reinstalling the app. Once you enable Adventure Sy… https://t.co/9l585c97bF @SidboySantos We apologize for the inconvenience, Trainer. Please go through our DM where we've shared some info that might help. ^DS @Chaithhh Sorry for the trouble, Trainer. We've shared some info in a DM that might help, please take a look. ^DS @Pan_Loco Hi Trainer! We recently fixed an issue with the appearance of Gyms on the Map in version 0.165.1 of Pokém… https://t.co/YbGUW7d9Cq @lauty_lol_sk8 We apologize for the inconvenience, Lautaro. We've shared some info that might help in a DM, please go through it. ^DS @McElvisiv Thanks for reaching out, Sanchez! We've sent you a DM addressing your concern. Please take a look at it… https://t.co/occJJtSfeu @pmdelight86 Sorry to hear this, Samantha! Trainers can purchase up to four tickets for the Liverpool Safari Zone.… https://t.co/h14GgO2i0D @RealMikeTanuki Rest easy, Max! To help you improve your Rank in GO Battle League, we've shared a few tips via DM. Please take a look! ^MA @Righer_Go We're sorry to hear that, Righer. We've sent you a DM regarding the issue, explaining the possible cause… https://t.co/OPu9iFtYFc @Teckno89 We understand your disappointment, Diego. Some of the lag and freezing issues have been fixed in our late… https://t.co/fuWgdBIZH0 @RonWoods1967 Sorry for the inconvenience, Ron. Our team is investigating reports related to freezing and lagging.… https://t.co/VNd8bk8PCw @scottlennon0605 Hello Trainer! Please share your Trainer Nickname and associated email address via DM. We'll look… https://t.co/EloDzj17PE @Bylord971 That's unfortunate, Mike! However, the Items you receive from opening the Gifts are always been random.… https://t.co/Ijgjg0hekR @JeremyGandia1 That's right, Jeremy! We're currently looking into this issue and working on getting it fixed. That… https://t.co/qo3W9D0Lpt @DeOlim17 We apologize for the inconvenience, Jose. We're implementing improvements in an update currently rolling… https://t.co/af9McjPzvR @Jahiro12883380 Sorry for the trouble, Hiro. We're implementing improvements in an update currently rolling out (0.… https://t.co/JePWK4X8Cf @Arnoldsaurus_ Hello Arnold! Please bear in mind that the Lucky Friends feature is still available in Pokémon GO. C… https://t.co/tRY9KbMeh4 @Pokemon86497105 We realize your eagerness, Trainer! Currently, we don't have any information to share in this rega… https://t.co/9eodbeVoun @car_leandro We apologize for the inconvenience, Carlos. We're implementing improvements in an update currently rol… https://t.co/tdNlm4vTLl @DeeMonSilva Sorry for the trouble, Trainer. We're aware of issues in the GO Battle League and investigating them.… https://t.co/0QmVm8Cc8m @DiccoDixon Hello Grant! Please bear in mind that Special Research Tasks cannot be deleted. You can complete them a… https://t.co/6LW9LKlIwT @jasperquisil Sorry for the trouble, Jasper. We're implementing improvements in an update currently rolling out (0.… https://t.co/UxW2XjSUEE @MattieOFact Hello Mattie! Lickilicky will know Body Slam only when it's evolved during the Raid Day event time per… https://t.co/GImZpktcg4 @whiskyloveruk We're sorry to hear that, Trainer! Please get back to us with the following details via DM. - Train… https://t.co/qbe0c3mqq5 @mtbracco1995 We're here to help, Trainer! Please elaborate on the issue you're experiencing. Also, share screensho… https://t.co/EZfXEvenbp @thanoswario We apologize for the inconvenience, Trainer. We're implementing improvements in an update currently ro… https://t.co/zssR6IG72c @michaelduntz Sorry for the trouble, Michael. We're currently investigating an issue where the lower portion of the… https://t.co/Km7Iq69lJk @salian_darshan We understand your concern, Darshan. Please check our DM where we've shared details regarding your concern. Thanks! ^SH @auz_jordan We apologize for the inconvenience, Jordan. We're still investigating an issue where the lower portion… https://t.co/sT6O4teQjw @KHLiptrot Hello Kieran! Let's move to DMs where we've discussed your concern. Please take a look at it and let us… https://t.co/1TBK54J3EL @PokeFeet We'll clarify that, Trainer! Let's head over to DMs, where we've discussed the criteria for reviewing nom… https://t.co/NwOrnchEkN @GamingTrollHD9 We understand your concern, Trainer. Our team is aware of the lag issues and implementing improveme… https://t.co/gnPEC8XZo0 @Joe43422871 Sorry for the trouble, Joe. Let's move to DMs where we've shared details regarding your concern. Pleas… https://t.co/zmT1JCqGUT @MarcusNorthcut1 Sorry for the inconvenience, Marcus! We're aware of similar latency issues where using a Protect S… https://t.co/2L3L5OVL2G @Lioness_Shane We see where you're coming from, Kim! We've shed some light regarding the nomination process via DM. See you there! ^NS @curryeli3 Sorry for the inconvenience, Trainer. We've implemented some improvements in our latest version (0.165.2… https://t.co/k9U5hdhn6R @brad21397 Hey there, Brad! Network fluctuations could be the cause behind this, check whether switching to another… https://t.co/SA8wJswqpf @beizzi07 Hello Jonathan! Please ensure you have enough Pokémon Storage & Bag Storage space and try claiming the re… https://t.co/6H3Ky7iama @james53212651 We're here to help, James! Please try the steps we've shared in the DM which should resolve the issu… https://t.co/nvJHOrYwBA @ChazBrowder Sorry for the inconvenience, Trainer. We're aware of the lag issues and implementing improvements in o… https://t.co/qKBYOLiazt @veewayward We understand your concern, Trainer. Our team is aware of the lag issues and implementing improvements… https://t.co/LieqkwMBxh @mikeguinness We're sorry for the trouble, Mike! Our team is investigating reports on GO Battle League at the momen… https://t.co/m9Pf0HX8k8 @eldervast We're sorry to hear that, Trainer. Please get back to us via DM with your Trainer Nickname and the assoc… https://t.co/hLfqj5CW7N @pussydrugsfear Hi Trainer! We're investigating reports where more than two Shields are being used in a Battle, alo… https://t.co/SaEELDlm0r @JhoelYuVe Thanks for touching base, Jhoel! Could you please elaborate on the issue you're experiencing with the "D… https://t.co/k6Vnb6SLC9 @amos5es Thanks for reaching out, Trainer! Please check out the DM we've sent to you discussing the possible causes… https://t.co/PbLWno8cFr @DonzaRS Hi Trainer! City Explorer Pass will be available for purchase only along with a Safari Zone ticket. It can… https://t.co/JYQIYEHklv @daaniellerenee_ We'd like to lend a hand, Trainer! Using the right credentials and login method should get you thr… https://t.co/aybaC6e9yg @gasmummy Sorry to hear that, Jennifer. Account recovery is only possible if a back login provider is added. Would… https://t.co/0gfPnG4jag @cbunn24 Hi Trainer, sorry to hear about the trouble you experienced during the Raids. Let's connect over DM and di… https://t.co/1b8STgmbr1 @agentx1976 Hey there Scott! Let's connect over DM so we can get more info about your nominations. We're awaiting your response! ^SR @morrisronald96 Hi Trainer! We're implementing improvements in an update currently rolling out (0.165.2) that shoul… https://t.co/WiOW5WB5an @Dark_NinjaShark Hello Trainer! Our team is looking into an issue where the lower portion of the screen is sometime… https://t.co/OgF7qBBZcX @ShaneMorton19 Thanks for the follow-up, Shane! We'll share this with our team for investigation, please stay tuned… https://t.co/w2bSlmlK5O @VincentKlompen1 We're sorry to hear that, Vincent. Could you please elaborate on the issue you experienced? Also,… https://t.co/IcyYdUFPZv @AyoKeneth Hi Ayo! Thanks for flagging this, we'll share it with our team internally. That being said, we're invest… https://t.co/QRZKGpCEQl @tim2gill Thanks for sharing your feedback, Tim! We'll be sure to pass this on to our team internally. Please stay… https://t.co/YCp8R3OV88 @joseph_catz Thanks for reporting this, Joseph! Could you please share a screen-recording of the Battle if possible… https://t.co/P4AZ5p7i4z @NotGenm69 Hello Trainer! We're aware of this issue and it should be fixed in our upcoming update. Check out this l… https://t.co/5qNF08Kn7S @DebDaines Hello Deb! The latest update (0.165.2) which is rolling out should resolve some latency related issues.… https://t.co/9mb6snQwnU @EntonBerlin We're sorry to hear that, Enton. We've sent you a DM regarding the issue, explaining the possible caus… https://t.co/CG4XPbqwAw @duo_hall We get your concern, Trainer. Please check the DM we've sent you addressing this. Let us know if you have more questions! ^SF @icarpes Thanks for reporting, Inácio! We've requested for a few details via DM regarding your concern. Please take… https://t.co/lzpyLNtmnG @BrossJet We're sorry to hear that, Trainer. Would you mind sharing your Trainer Nickname and the associated email… https://t.co/L1Mdnmn18c @KMenki We'll clarify, Kim! As a part of the Valentine’s Day event, the regular Lure Modules activated will last si… https://t.co/a5nSwTGOCM @MGMCorruptions Hi Trainer! We are investigating an issue where the lower portion of the screen is sometimes unresp… https://t.co/PkbQ7NXjNZ @ck33lim We're sorry to hear about your disappointment in the GO Battle League, Lim. Also, at the moment we don't h… https://t.co/SRJrzmB3Bg @Lorzzo We're here to help, Lauren! We've reached out to you via DM explaining the possible causes and solutions fo… https://t.co/OPjG9y2zfo @EamonMckiernan1 Thanks for reaching out, Eamon! Please check the DM we've sent you where we have discussed your co… https://t.co/C2IDOVNhiT @valdenir_ortiz We apologize for the inconvenience, Trainer. We're aware of these issues and our team is investigat… https://t.co/iQM4tZVsRZ @b_chynn Sorry to hear that, Trainer! Please ensure you're on a stable network, cleared app cache & restarted the a… https://t.co/oTOGIMsuLG @pambolerick Don't worry, Trainer! You may receive this error if you have insufficient Pokémon Storage space availa… https://t.co/8CX3hO6aAk @JeremyGandia1 We're sorry to hear that, Jeremy. Our team is investigating reports where the lower portion of the s… https://t.co/cGAZ3XFSP4 @scottlennon0605 Thanks for flagging, Trainer. We're aware of issues affecting GO Battle League & investigating the… https://t.co/dhYc7MQOgt @JToulson Sorry to hear that, Jordan. Please check the DM we've sent to you regarding the issue you're experiencing… https://t.co/ZWZJOPbvg4 @rodrigo_sasanka Thanks for sharing this, Sasanka! We're investigating reports where the lower portion of the scree… https://t.co/CvyLJ8Un0D @AnneliseNC We're sorry to hear about the trouble, Trainer. Our team has implemented improvements in an update (0.1… https://t.co/yKu6gemvz1 @AkhilKPillai1 Thanks for reaching out, Akhil. You may get this error if your Pokémon Storage doesn't have sufficie… https://t.co/seb1WCWiUV @phillyspectator Sorry to hear about the trouble, Sean. Please share your Trainer Nickname and associated email add… https://t.co/dvLLJblbH3 @ChengRen2 Sorry to hear that, Cheng. We've sent you a direct message asking for a few details, please go through it and get back to us! ^SF @Elfangorax Sorry to hear this, Euan! We've shared some insights to prevent errors while battling Team GO Rocket Le… https://t.co/HViVpFL9Vr @JrManolo4 Sorry for the inconvenience, Trainer. Some of the lag and freezing issues have been fixed in our latest… https://t.co/URTanDpOgP @yessitaAliEn Hey there, thanks for touching base! Currently, we don't have a feature similar to PokéStop nominatio… https://t.co/mTrZgHAmcF @Jbluez1 We understand your disappointment, Mike. However, the Items you receive from opening Gifts are completely… https://t.co/5vxeubBhnC @MiaNoela Sorry to hear that, Mia. We have shared some tips via DM which might help. Please take a look at it and l… https://t.co/rDO4NQsgqZ @KeithMc120 That's unfortunate, Keith. We have shed more light on your concern in DM, please go through. Let us kno… https://t.co/rO5VhOsxvN @Beebo_Fett Hi Trainer! We're implementing improvements in an update currently rolling out (0.165.2) that should re… https://t.co/I8FWP3TrNI @AristoOcegueda Hey Aristo! You can change the email linked with your Pokémon GO account using the steps in our hel… https://t.co/iqFyb2tcuz @MewTubePkmn Sorry to hear this, Trainer! Trainers can purchase up to four tickets for the Liverpool Safari Zone. H… https://t.co/OwO7ONx7BV @BunnyBoggz Hi Trainer, we're sorry to hear about the trouble you're having during the Raids. We have requested a f… https://t.co/1mbIOHXrEW @Zaytellem Thanks for sharing this, Zay! Our team is investigating reports of unintended behaviors in GO Battle Lea… https://t.co/v3PnUdagLY @JoePharoah @DuMartins Thanks for dropping in, Trainer! We're investigating an issue where the lower portion of the… https://t.co/l0PYie2nOa @LukasMihara Hello Lukas! It looks like an issue stemming from connectivity or device-related errors. We have sent… https://t.co/D0p0WdJQm3 @Wolfiekrit Thanks for sharing this, Trainer! Raid Battles appearing in any Gym is random, but if the Gym in questi… https://t.co/X496RiL870
2/16
2020

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