Sign in with Twitter

Username:

Ocado @Ocado Hatfield, UK

Ocado, the online supermarket. Our team are here all day, seven days a week to answer your tweets. #Ocado

12,291 Following   65,902 Followers   206,629 Tweets

Joined Twitter 2/5/09


@WeeesieC Hi Louise. We will need to pass this on to our suppliers and refund the item. In order to do this, we wou… https://t.co/G2p8s4DNDx @wonderingloom Hi there, we are truly sorry to hear about the service that you have received today. Could you pleas… https://t.co/qcyqvet6qW @veggieg3ek Hi Becka, thanks for getting in touch. You should be able to disable your quickpin, as this is not set… https://t.co/m4ZGT1Tw4o @WeeesieC Hi there Louise. We are sorry to hear about this. Can you please DM us your Ocado account email address a… https://t.co/Nl07wrG8Zg @vicky_shipley @HylandIan @andiparry Hi there Vicky, is there anything we can help you with today? -Peter @emmaketterer Hi Emma, we are sorry to see the standards of the packing that you have received and we would like to… https://t.co/g2yKfSaff8 @rden38 Good evening Richard, we are very sorry that we have not been able to get any to you in your order or a sui… https://t.co/vTDgMDYEW6 @jonathanyates33 We fully appreciate where you are coming from and we will make sure to have this reported back to… https://t.co/KIMov3ArAG @milkingstools @MPSCannHall @CHARAresidents @CannHallCllr @Labourstone Thank you very much, as soon as we get our d… https://t.co/RqQxjl8Axq @ninadietrich A promise is a promise 😀 Although can appreciate that and we will make sure this is fed back for you -Alex @ncampregher @Babybel Whoops! Sorry about that, Nick. Please could we ask you to DM us with your email address and… https://t.co/HXIaRIqjbp @milkingstools @MPSCannHall @CHARAresidents @CannHallCllr @Labourstone Good evening Nick, we are sorry to see this… https://t.co/Cjwt2dXRoT @magicfairysb Thank you very much.-Alex @magicfairysb Hi Sarah, we are very sorry that you are still having trouble. Would you mind DMing us the email addr… https://t.co/Bebq5Gian2 @phiebramley Good afternoon Sophie, thank you very much for letting us know and we are sorry for any trouble this h… https://t.co/y2Pty9ZeTC @NASheridan Hi Nathalie, let's have a look. Could you DM us your email address and postcode? - Ruby @GV18271 Oh no, we're sorry to hear you have not had a good experience, let's have a look to see what has gone on.… https://t.co/gVClAAWJVB @kevintayloruk Hi Kevin, we can action this for you. Could you DM us your email address and postcode? - Ruby @LLOYDEMPSTER Hi Lloyd, let's have a look. Could you DM us your email address and postcode? - Ruby @teacoffeeorgin We can understand, we will pass on your comments to the relevant teams if the drivers can wait they… https://t.co/TGohBaHYr7 @gin_leighton Hi Virginia, we're sorry to hear this, let's have a look. Could you DM us your email address and postcode? - Ruby @teacoffeeorgin We would always recommend you hand back the bags to the driver on your next shop so you are ready w… https://t.co/97wcTlNgsK @teacoffeeorgin Hiya, there isn't a set time allowed, it varies on the driver's route and the size of the delivery. - DianaMeet the wonderful people at @goodlittlecomp. They give 50% of their profits to two charities. One of which is the… https://t.co/ANVTOi5g87 @bluemeanie_1980 Hi Tim, we're very sorry about the early wake up, if you could let us know the address and time th… https://t.co/exdLnxSzaD @twwooer Our drivers need to keep their engine running to ensure the refrigeration unit within our vans runs effici… https://t.co/jZB3sPB7dk @twwooer This is not needed during the course of a normal delivery but if, for example, a customer is not at home a… https://t.co/UKb6JCseuy @twwooer Our vans are refrigerated and contain temperature loggers to keep the temperature in the delivery compartm… https://t.co/mPJoTEACGc @twwooer We are subject to a number of food safety regulations in our business, including an obligation to ensure t… https://t.co/VOr1xnoNKy @MrsClements21 Hi Fran, we'd be happy to check if that would be possible. please DM us your details :) - Diana @elocWander Hi Andy, we're sorry about the trouble :( Please could you DM u your email address and post code? We'd… https://t.co/DwXqTQRxXP @rowan_UK @dorsetcereals Hi Rowan, we're sorry to hear of the disappointment caused, if you can DM us your email ad… https://t.co/jmpW3lAfDK @SimonKutner_WHU @CocaCola Hi Simon, how strange! Please could you DM us your email address and post code? - Diana
12/6
2019
@viktoria_f_e_k Hi, we're sorry to hear this! Do you mind popping us over a DM with your email address and postcode… https://t.co/rKrTrQUCzA @C_S_Mex @OcadoZoom Thank you Carlos :) We will get back to you as soon as we can! - Mitch @CheerUpLuv_ Hello! We are very sorry to see this, but we can get this refunded for you :) Please DM us with your e… https://t.co/fJJhzIyD8Q @RandyStrider We can take a look into this for you! Are you able to send us a DM with your email address and postcode? :) - Mitch @C_S_Mex @OcadoZoom Hello Carlos! We are sorry to hear this. We can take a look into this for you, we just need you… https://t.co/rfkWWEGnzE @RandyStrider Hello Miranda! We are sorry to hear the app has not behaved in the easy and quick way we would expect… https://t.co/rDrW0pqGVn @AmyGodwin1000 Hello Amy! We are very sorry to hear this :( Especially considering how good it looks! 😍 Could you p… https://t.co/rzslBDgGGA @cmusgrove85 @OppoBrothers Thank you :) We will be in touch! - Mitch @Brighton_Rock Hello! We had replied previously to you! If you could please DM us with those details, we will be ab… https://t.co/rFB7Ka49SM @cmusgrove85 @OppoBrothers Hello Catherine! We are very sorry to hear this :( We will be able to refund this for yo… https://t.co/x98yICkbqA @JoSadieLeapfrog Oh no :( We will ensure this is passed on to the packing team, so that we can look into how this i… https://t.co/ZNd60DOfPJ @Brighton_Rock Hello! We are very sorry to hear this. We understand that our customers book their chosen slots for… https://t.co/RoUvoSBDOJ @JoSadieLeapfrog Hello Joanna! This can sometimes happen if you have your 'delivery preferences' switched on depend… https://t.co/V5IQVjT9as @markjustinford @IcelandFoods Hi Mark, our vouchers are account specific but if you DM us with your email address a… https://t.co/kyR6uCIOl3 @jetstream1969 We are delighted to hear this, we pride ourselves on our service. Please DM us with your email addre… https://t.co/RDk6xUYgfZ @martynsaville We are very sorry that we have let you down in your order and that it is not the first time it has… https://t.co/PMaKBGhF51 @MendoBurr Hello! As you have placed the order already, we will be ordering in the amount of stock we require for y… https://t.co/SWgkIygIMm @hannahlouis962 Oh no :( No problem, could you please DM us with your email address and postcode so we can take a l… https://t.co/QulfxxO8AZ @hannahlouis962 Hello Hannah! Have you got two accounts registered with us? Our vouchers are account specific on on… https://t.co/KgFXYcZPTE @annierosejones Hello Anwen. We are sorry to hear of the disappointment caused by this. Could you please DM us with… https://t.co/HTOLfGKrCU @ElizabethCarnie We appreciate your comments Elizabeth and will be sure to pass this on. Thanks again! - Mitch @beverleyglock @waitrose We're so sorry about the trouble you've had with your recent orders Beverley, we can appre… https://t.co/U1lo5FBTeK @ElizabethCarnie Hi Elizabeth, we’re investigating alternatives to plastic bags, but right now, they’re the best op… https://t.co/gZQtytZ5R8 @Alskicav We're really sorry to hear you were recently unwell after eating this chocolate, and would like to find o… https://t.co/mRWDOTf0PZ @coff_ey Yes this is our phone number 🙂 - Claire @KatieSaint_ Oh dear, we're sorry about this Katie! If you can please DM us with the email address and postcode on… https://t.co/HKnDp5poQN @coff_ey Our Contact Centre is UK based Jack, apologies for any confusion. We hope your first order was everything… https://t.co/HXZM0r14Iy @davepullig Hello Dave, We are sorry to hear you did not receive an answer when you asked this before. We would lik… https://t.co/xGWT1S5XJ9 @LexiaV3 Hi Lexia, it is possible the postcode may be blocked for an event or something similar on that day. If you… https://t.co/nlGa5HBDSU @missb_75 Hello Bethan, we do have a filter on our app under the subheading of " Free from & organic" under this yo… https://t.co/Mr6nSiiAM0 @realjv Hello John, We recruit drivers with high driving standards and take time to train them extensively on road… https://t.co/FtYEMoBrts @Spaceprojects Hello, We are sorry to see this! Road safety is a top priority of ours so we do take issues like thi… https://t.co/gTEAf8L4q2
12/5
2019
@CLARB85 Thanks for your lovely feedback, Claire! 😃 We are happy to hear this! 😃 - Adam @magicfairysb Hi Sarah, this is good news. I hope you have managed to place your order. If you experience anything… https://t.co/VBbdoZL3e5 @Turner15Gregory Hi Gregory, thank you very much for getting in touch. We are sorry to hear about the issues you ha… https://t.co/fkwRg5387u @magicfairysb Hi Sarah, thanks for getting in touch. We can certainly get this looked into. Can you please DM us yo… https://t.co/2RpAoIiJot @Simon_Chandler We're sorry for the disapointment caused Simon, this matter has been reported and should be resolved shortly. -Joanna @AmyGodwin1000 Hi Amy, we are sorry to hear about this. You could always try to use the website instead of our app… https://t.co/nmAVAwEWkG @williamgardner We're sorry for the disapointment caused, your comments will be passed on. -Joanna @JasonCousins7 Hi Jason, thanks for getting in touch. We are sorry to hear that you are experiencing problems with… https://t.co/AO60HhbtkL @williamgardner Hi, William, we're sorry for the disapointment caused, this issue has been reported and should be r… https://t.co/nQ8ssgQXZJ @HelenAdams85 Hi Helen, we are sorry to hear that you are experiencing difficulties with our app. We need to look i… https://t.co/o9iUIIKSxp @simonebeee Thanks Simone, we will now respond to your DM. -Peter @LoreleiKing Hi Lorelei, thank you for letting us know about this. We also like our crackers in one piece, so we ar… https://t.co/pKvWcFdSBw @lukeredpath Hi Luke, we're sorry to see this, this matter has been reported and should be resolved shortly, we'd r… https://t.co/5lG5eWMReO @lukeredpath Hi, Luke, we're very sorry to hear this, this has been reported. We'd recommend trying our desktop web… https://t.co/UqLGVzey9x @LByrne81 Hi Laura, we're very sorry to hear this, we will be sure to report this matter, We'd recommend trying our… https://t.co/1nmrWUX7GK @boffingirl Hi there, thank you for letting us know about this. We are glad that we are doing many things right, bu… https://t.co/F61hQZ0Hk0 @GinnyMonro Hi Ginny, thanks for getting in touch. We are not aware of any issues at the moment, but we can certain… https://t.co/3YGUS9g7iU @GinnyMonro Hi Ginny, thanks for getting in touch. We are not aware of any issues at the moment, but we can certain… https://t.co/KwXCUoCmud @AmyGodwin1000 Hi Amy, thanks for getting in touch. We are not aware of any issues at the moment, but we can certai… https://t.co/bF83GJhYEV @kelfriz Hi Kelley, thanks for getting in touch. We are not aware of any issues at the moment, but we can certainly… https://t.co/j0kOeQOZu5 @simonebeee Hi Simone, thanks for getting in touch. We are not aware of any issues at the moment, but we can certai… https://t.co/HVBhMW2EFW @BecciCohen Hi Becci, thanks for getting in touch. We are not aware of any issues at the moment, but we can certain… https://t.co/RY5GESqsLT @beccaxjh Hi Becca, we are sorry to hear that your delivery is late. We can see that you have sent us a direct mess… https://t.co/o3OwAvj5EC @Hannah_J_Barker Hi Hannah, thanks for letting us know. I have passed on the details to my colleagues in charge of… https://t.co/49CJ95xElkWhat’s your sweet treat of choice? We’ve picked out a few of our faves like @thomasfudges Milk Chocolate Florentin… https://t.co/ThyqITRiQq @itsfar2bright We will be sure to pass on the feedback and are sorry for any disappointment caused. -Richard @Walnut_Baby Hi Marina, we are sorry for the trouble. If you wouldn't mind DMing us the email address and postcode… https://t.co/FarOgXo9mf @itsfar2bright Good afternoon, it does look like we no longer sell it we're afraid. Having a look this one may be s… https://t.co/kfolnhcldT @bond001_realist Good afternoon Connie, we are sorry that you have had such trouble trying to order them. It sounds… https://t.co/4XLyORKm9c @vivienlash Hi Vivien, we are very sorry to hear that this has happened and for any troubles caused 😞. If you can p… https://t.co/uDMmzXmPdl @DenDooNa58 Hi Dina, Some customers only need small quantities and individual products give them that choice. Multi… https://t.co/hYCZrZAHQE @marcin_retryzgr Hi Marcin, we no longer do gift cards but we'll be happy to pass this on to see if this is somethi… https://t.co/nMlWh5JJQL @DenDooNa58 Hi Dina, packaging protects products and keeps everything hygienic. If you could pop us a DM, we can ra… https://t.co/Iv1EXyC1uu @Bluepip Hi, we're sorry to hear of the trouble, can you pop us a DM with your details so we can address this for y… https://t.co/zS40a4cn8Q
12/4
2019
@peteDL1 Hey Peter, we're sorry to hear of the delay, can you DM us your email address and postcode so we can chase… https://t.co/voHQAztbOk
12/3
2019

0