Sign in with Twitter

Username:

Preact @preact San Francisco, CA

Customer Success software to help your team sell, support and renew. Big believers in the power of Data Science. Learn more at http://t.co/vxvTFd7NJ2

130 Following   1,836 Followers   1,408 Tweets

Joined Twitter 11/26/11


Foxes vs. Hedgehogs: How Conversion Marketers Think http://t.co/KUVBLWJ8nA by @preact http://t.co/2HZgDWkPpt
10/12
2015
Preparing your clients for future QBRs is as important as the QBRs themselves [infographic] http://t.co/7ZVcJHyWDX http://t.co/LqEI0ehvS0
10/6
2015
Intriguing read by @PTetlock on "Superforecasters"...folks who excel at predicting future events. Economist writeup http://t.co/3Ck0JSl9yh
10/5
2015
Need some weekend reading? #CustomerSuccess book recs from the Preact team #SaaS #books http://t.co/NdRf5u6S1a
10/2
2015
First educate everyone on the basics, then get users to engage with the product #SaaS #Onboarding #CustomerSuccess http://t.co/N00fElPnne
9/29
2015
Super excited to be sponsoring @saastr annual. Yes, it's 5+ months away. See you there @jasonlk. #SaaS #CustomerSuccess
9/28
2015
Tailor your live trainings to your audience to onboard like a beast #SaaS #CustomerSuccess #Onboarding http://t.co/u8GsqAvz2n
9/25
2015
By Request: Your #CustomerSuccess Reading List #SaaS http://t.co/YhognufyxH
9/24
2015
5 #CustomerSuccess Hacks to Grow Your #SaaS Business Like Crazy via @saascribe @NikkiElizDemere http://t.co/wheJuwTjjnLaunching a New #SaaS Product? Avoid These 4 Common Mistakes via @saascribe @kylechristensen http://t.co/HuB6s5XRqr
9/23
2015
No MBA Needed. 6 Lessons from Successful #Tech #Entrepreneurs via @Inc @samuel_quincy http://t.co/bSIUBHYxbP
9/22
2015
The best part of #onboarding guides & videos? Customers can use them when you’re not there #SaaS #CustomerSuccess http://t.co/yjaiP2eiDRHave a case of the Mondays? 7 tips to increase your productivity at work via @entrepreneur @KirstinkMarquet http://t.co/SXAw01UPqu
9/21
2015
We Sorted Through Them So You Don't Have To. 5 Killer #CustomerSuccess Book Recs http://t.co/5A38cAWFZ1Looking to get your #CustomerSuccess team focused? Download our CS plan template. #customersuccess http://t.co/kInXWKz4yG
9/17
2015
4 Pitfalls to Avoid in Your #SaaS Product Launch via @saascribe @kylechristensenLearn from the best. 18 Lessons from the World's Top #SaaS #Entrepreneurs via @hnshah @alexmturnbull http://t.co/Sz6MrCbrQ0
9/16
2015
To better understand your #customer, make use of behavioral data #SaaS #CustomerSuccess #churn http://t.co/arO4hVx2Gr
9/15
2015
You only get 1 shot at a first impression. Make sure you onboard with clear goals #SaaS #CustomerSuccess #Onboarding http://t.co/nD14nKNqAs
9/14
2015
Time to put down your beach read and pick up one of these #CEO book recommendations via @johnrampton @Inc http://t.co/qclLyQgQKM
9/11
2015
Relying too heavily on intuition can be the most costly mistake in addressing customer #churn #SaaS #CustomerSuccess http://t.co/ylqeFTCe7t
9/10
2015
It's unlikely 1 person has answers to all customer questions--tell them who to call for what #SaaS #CustomerSuccess http://t.co/YCjBYj0aGp
9/9
2015
Customers know how to access and use your application-it doesn’t mean they will. Onboard like a beast. #SaaS #CS http://t.co/2WZspxUq6r
9/8
2015
RT @jasonlk "Overinvest in customer success – that’s my #1 growth hack. http://t.co/5Q78k6cWon"
9/3
2015
.@patmmarketing Thanks, glad you found this post useful!Customer success teams are directors. Make sure you lead your customers in the right direction #SaaS #CustomerSuccess http://t.co/240LGVSASP
9/2
2015
To decrease customer #churn get to know this data #SaaS #CustomerSuccess http://t.co/fcEyQIahG1
9/1
2015
Must read advice on hiring #datascience contractors from @RbrtColeman of @preact in todays #datadisrupters interview http://t.co/UserprfkWi
Retweeted by Preact
8/31
2015
Helpful tips on how to create #content that drives organic traffic via @kissmetrics http://t.co/1DFv8U36DU #ContentMarketing #SaaS
8/28
2015
#DidYouKnow customers will tell an average of 42 people about a good #customerexperience & 53 people about a bad one: http://t.co/4zVHb2MXM4
Retweeted by PreactGive your customers a resource outlining who to contact for each potential issue #SaaS #CustomerSuccess #Enterprise http://t.co/lxsMBjdzjy
8/27
2015
Celebrate small wins with your customers #CustomerSuccess #SaaS http://t.co/Tdouc3aiEf
8/26
2015
What SaaS Startups Miss in User Onboarding via @ttunguz http://t.co/1KeRV8dKZM #SaaS #Onboarding #CustomerSuccessNeed a launching pad for your #CustomerSuccess strategy? Start with these 3 templates http://t.co/DcMrS3buKI
8/25
2015
RT @PierreLechelle Crush the Quarter With 3 Customer Success Strategy Templates and Pie on http://t.co/FvtaLpp1gZ by @PreactTell your customers who to call for what #SaaS#CustomerSuccess http://t.co/qFJTW4Y32Z
8/21
2015
Only 9% of Marketers Have All the Technology They Need and Fully Utilize It via @chiefmartec #SaaS #MarTech http://t.co/PBbrGLSybLLooking to energize your #CustomerSuccess strategy? Check out this template to help you get started http://t.co/oqF1tqWVLI
8/20
2015
3 core values to incorporate into your #CustomerSuccess plan http://t.co/Ce2s66O0dm
8/19
2015
Arm your Customer Success team with these 5 resources http://t.co/zmANAnoIdkhttp://t.co/F8lVXVtvLN
Retweeted by PreactCongrats to our friends @entelo for this awesome feature on @saastr! http://t.co/AHsGoDbpU6Good news: #CustomerCuccess teams' challenges align with how they're prioritizing their time #SaaS http://t.co/UHzoRgWUCN @Ash__V We are a customer success platform driven by data science. You can learn more at http://t.co/7EXNr2LsOO @uclafootball1 No plans at the moment!
8/18
2015
3 templates to help supercharge your #customersuccess strategy http://t.co/fDt8u1xTvr @GabrielSkelly you'll be hearing from us soon!"Customer Success must present well to CEOs & customers alike. Here's some help." @johnrode of @Preact http://t.co/U6jpinRwYS
Retweeted by Preact.@AppMeerkat CEO @benrbn: Use authenticity to connect with your customer #GrowthBeatLooking to target millennials with your content marketing? 5 smart tips from @neilpatel @Inc http://t.co/HfpCGXeb7z #marketing #content
8/17
2015
The Simplest QBR Template Ever #customersuccess #Saas http://t.co/FHk94hiNWoNeed weekend reading? 7 Inspiring Books Sir Richard Branson Loves via @Inc @Sales_Source http://t.co/1D1Ro5uNUV
8/14
2015
Preserving and expanding revenue is critical after the initial high-growth phase #SaaS #CustomerSuccess #Retention http://t.co/abjgJIoPlH14 Simple Tweaks to Improve your Email #CTR via @kissmetrics @dishahsharma http://t.co/nznvQhKcLwRT @evanlewis_ Get Emotional About #CustomerSuccess http://t.co/Glv2Qbi34h via @preact http://t.co/28nClhyY0I
8/13
2015
The Increasing Fragmentation of SaaS http://t.co/Jtt44tuBDG via @ttunguz
8/12
2015
Make your clients successful not only functionally, but emotionally #SaaS #CustomerSuccess http://t.co/KcG7hB3ocbThe 10 Best (and Worst) Performing Words in Email Subject Lines via @ayaznanji @MarketingProfs http://t.co/HyV7e7nJUT
8/11
2015
Try to realign time prioritization with the problems you most want to solve #SaaS #CustomerSuccess http://t.co/vxO25fEqgb
8/10
2015
Use "you" more than "I" & more tips to get a better response from email campaigns via @heatherreyhan @MarketingProfs http://t.co/jHcMoynbfx"Never Stop Wooing Your Customers and They Will Never Leave You" via @josephpigato @entrepreneur #CustomerSuccess3 core values that should be leveraged any time you interact with your customers #SaaS #CustomerSuccess http://t.co/M8EjtpuIYW
8/7
2015
Proud of @preact engineer @ScarowProject #ILookLikeAnEngineer https://t.co/4j4tGQwdBaIf you offer a free trial, be sure to optimize it. Smart insights from @lincolnmurphy #SaaS http://t.co/XZmXpe6DyyDivergent opinions about chief marketing technologists -- what do YOU believe? http://t.co/EIMjhlfKPo #MarTech http://t.co/jlO8tbhQVl
Retweeted by PreactTake chances and be unique in your sales process to improve results. Great advice from @msuster http://t.co/bq10KlhcwC @neilpatel @forbes Great article with some real, actionable takeaways. Thanks for writing this!Deeper customer relationships result in a higher lifetime value #SaaS #CustomerSuccess http://t.co/WGyhAV9ApZ
8/6
2015
RT @saastr "Customer Success must present well to CEOs & customers alike. Here's some help." @johnrode of @Preact http://t.co/x986wiSqk6It's the rule, not the exception, to have challenges that differ from how we allocate our time #SaaS #CustomerSuccess http://t.co/OgnspMSvAw
8/5
2015
After initial sales growth, a strong customer success team is critical #SaaS #CustomerSuccess #Retention http://t.co/ykOvPsl61h
8/4
2015
As #SaaS companies grow customer segmentation helps maximize #CustomerSuccess efforts. Smart insights from @ttunguz http://t.co/uSrMs7Hg4LRT @revenuewire Top 7 causes of #SaaS churn and how to prevent them [infographic] http://t.co/Jn2eq39nsz via @preact
8/3
2015
Thanks @maskmansurf glad you found the infographic useful!Only 30% of CS teams are increasing revenue from current customers #SaaS #CustomerSuccess http://t.co/EKZ6OGkMX2
7/31
2015
Improving workflows for CSMs is the #1 #CustomerSuccess priority #SaaS http://t.co/Qkk8bkab82Make sure your human interactions are meaningful #SaaS #CustomerSuccess #Automation http://t.co/qlHrU8IzyO
7/30
2015
. @ericlin we love Waffles too! She even has her own Twitter handle @waffles_thedogWhat caused Homejoy's demise? It couldn't keep its customers. Interesting read from @ellenhuet @forbes http://t.co/iqh6FR7uWi #RetentionDoing more with fewer people is the #1 challenge for CSMs #SaaS #CustomerSuccess http://t.co/XBJAusS478. @bgbary Thanks for the thoughtful analysis, glad you found the report useful! #CustomerSuccess #Saas #churn @B2Bsalesandmkg check out our Customer Journey template, I think you might find it useful! http://t.co/7FmhMMksiFMake sure your QBR starts with candid, honest communication #SaaS #CustomerSuccess #QBR http://t.co/zBQ9Naaqj0
7/29
2015
RT @NikkiElizDemere The Expanding Role of Marketing in #SaaS Companies via @ttunguz http://t.co/lFlSVHhNNa http://t.co/Q9BUeQ0urcWhen things break, it's the CS team in charge of fixing the issue #CustomerSuccess #SaaS #churn http://t.co/Xk2lZQLkMI @larrykim Fair point. Perhaps "Attribute" would have been more helpfulRT @chiefmartec Will the CMO role fade with the rise of the chief marketing technologist? http://t.co/SQmK6r8onf #martech
7/28
2015
How should you structure your #CustomerSuccess compensation? Insights from @ttunguz http://t.co/3Vpgy0GQWR #SaaS http://t.co/ajuz4XNbO926% of CS teams report to sales. Why this could be a problem for your customers #SaaS #CustomerSuccess #Structure http://t.co/U85rAHDIR4According to recent @preact survey, onboarding and underperforming product = leading causes of churn for #SaaS co's. http://t.co/0ENIMEdQ6M
Retweeted by Preact
7/27
2015
RT @GregerWikstrand The Causes of #SaaS Churn and How to Prevent It http://t.co/3AsI4fp5Vu via @preact hint, start early...5 SaaS Retention Hacks via @NikkiElizDemere #CustomerSuccess #Churn http://t.co/h4CyI8hfpwExcited to be included in Bowery Capital's 2015 Ultimate Guide to Startup Tools! @bowerycapital http://t.co/bBn7ZDKfslRT @hnshah @MJB_SF: Churn is the enemy. Fight churn. The antidote to churn is planning and thinking.
7/24
2015
. @speakeasyapp Thanks for including us!RT @NikkiElizDemere Customer Excess: Are SaaS Companies Over-spending on Customer Success? via @saascribe http://t.co/ApXe5FPceo #SaaSChurn is still a big problem for most CS teams #SaaS #CustomerSuccess #Churn http://t.co/UibSsf9q4MThanks for the shout out @techmarketeratl #customersuccess #CX
7/23
2015
RT @neilchurcher Customer Churn starts with Poor Onboarding via @preact http://t.co/m5lyTceUpo #UX #Onboarding http://t.co/mIV4bHtFV74 Ways to Quantify to Quantify Customer Success #SaaS #CustomerSuccess via @ujjalkohli @saastr http://t.co/trkKYayjtA
7/22
2015
Don't ignore your long tail #Saas #CustomerSuccess #Martech http://t.co/neDQOS1gmM
7/21
2015

0