Sign in with Twitter

Username:

The official Twitter account for Royal Mail Customer Service. Here to help Mon-Fri 8am-6pm. Follow @RoyalMail for the latest news.

6 Following   21,388 Followers   104,848 Tweets

Joined Twitter 2/14/18


@Nataliechap47 Standard 1st Class and 1st Class Signed For items are processed in the same way. Although we aim to… https://t.co/36tUoykT55 @unicorn_1485 I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/cwxT4TKwOP @xMoniqueDSmith Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help… https://t.co/Sdqmt7QPjb @zoee1973 Hi Zoe. Can you confirm which service you paid for? ^Andy @maxrudy_ Hi Max. Can we ask why you paid twice? Feel free to DM us further details including the tracking number,… https://t.co/4Vo8BTxbro @WendyWillowCats Hi Wendy. Are you enquiring how to send this item? If so, you can send it from a Post Office branc… https://t.co/46Bc9XwFG2 @makeitcreateit Hi Louise, I'm sorry your items haven't been delivered as expected. Please DM your address so we ca… https://t.co/fq4qyFfBTr @ayeshadow4 OK, if we assume it was posted a day after you placed the order (30/12) we must allow until 27/01 for d… https://t.co/yzk6Qv0YzT @Nataliechap47 Hi Natalie. Sorry your item hasn't arrived yet. Signed For items aren't fully tracked, so we won't s… https://t.co/yjQY6dTHE6 @agcstoat You're welcome, thanks for getting in touch. ^LukeP @JuliaFernbau I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/W21uHP1BYt @SuperTurboGamer I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please… https://t.co/omrc6rwMzg @Litsterk Hi Keith. Can you DM your tracking number to us please? ^Jen @overlandbirds You're welcome. @BenCoyle06 Hi Ben, I'm very sorry to hear this. Please retain/photograph the item as let the sender know, they may… https://t.co/OIN8982VEp @ciaran7durham The item would be delivered from: Manchester South Delivery Office Granville Road Manchester M14 6AA… https://t.co/u9ElcgqRWT @Briightie We're very sorry to hear this, can you drop us a DM please, so we can provide you with some further info? ^Jen @MeChrisMorgan If this is for the previous occupant then you won't need to do anything. We'd return the item back t… https://t.co/SW5N8DP0WD @zowebsterr I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM u… https://t.co/SGOCzNDHIC @SteveWatkiss I'm sorry to hear this. I would have to recommend that you contact the Redirection team directly. The… https://t.co/FMIkaq7IXV @im4l1k Hi, how can we help? Feel free to send any tracking info via DM. ^Andy https://t.co/viFJrn3FGE @TTS00 Hi, I'm sorry those items haven't arrived yet. Unless they are trackable I'm afraid we're unable to say wher… https://t.co/CG9YnxIVuw @agcstoat Thanks. I've just replied. ^Andy @ciaran7durham Hi Ciaran, I'm sorry you're still waiting. This item won't be tracked again until delivery so we're… https://t.co/LR6ufQJKmZ @Candy195John The investigation is ongoing. If the item can't be located our claims team will look to compensate. @TyKarmz We're very sorry to hear this, can you DM your redelivery ref number & address to us please? ^Jen @nawgaga No, it won't help replace the item, but it will help stop this from happening again. ^LukeP @AuldChrisy They'll be returned without any charge to you or the sender Chris. ^Kieran @amcn1982 We're sorry to hear this. Please contact our Redirection Team to report what's happened. You can either c… https://t.co/dPWREeuTh2 @overlandbirds Hi Nelly. Are you referring to advice you were given at a @PostOffice branch? If so, please drop the… https://t.co/QgSUtmvgmT @Finlee Could you please drop us a DM so we can reply with some more info to help get this reported? ^Andy https://t.co/viFJrn3FGE @allybally67 I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM… https://t.co/Iq88HX8A3l @mjrduffy I've sent you a DM with more info to get this logged. ^Andy @agcstoat Not all items will have a tracking number that's valid on our system, Alan. Could you DM us a photo of th… https://t.co/UHflpEkBI0 @Christy82371707 Thanks, I've just replied. ^Kieran @Finlee Sorry the card isn't clear. My first guess would be "No. 88" however I couldn't say for certain. Have you c… https://t.co/DQIFyIpv1p @blon_dj_esus I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM… https://t.co/EiCD3GjLrW @Aphilmanion Hi Phil, that is a scam message. Our Security Teams are aware of it. ^Jen @HarryBuckley3 I'm sorry Harry, but once posted we have a legal obligation to deliver. @brionyuwins Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help pag… https://t.co/mCHIBNaz6t @flambie We're not allowed to leave items in unsecured locations, it's against our delivery procedures to do so. ^LukeP @stephaneffa I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/EgiPdkeMIr @PyxiePants I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/MoZ9cog5oB @Nastya_Oger It was delivered on the 14/1 Nastya. @MahaMajid1 We'd say to allow 7-10 days for it to be returned ^Emma @cletus_10 That is the address we have. Delivery was attempted again today, https://t.co/V0FMCkDkOz. ^Nettie @_Jane_R I've not got access to search myself, have you tried searching for 'C4 Franking Pouch'? ^LukeP @mikesha60478599 We don't have any tracking info available for that item, sorry. Best to speak to the sender if you… https://t.co/2ipK3RWpsv @rhinnona Hi. We're unable to reply to your DM by DM. If you'd prefer replies by DM, please follow us. Unfortunatel… https://t.co/mPOcp1Ctyj @ayeshadow4 Hi, I'm sorry the item hasn't arrived yet. Without a tracking number we're unable to confirm where the… https://t.co/R3JyIBnGci @nawgaga I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/5WGsBlHahp @Adamskikelso241 I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/Y8dYrWfNVk @JoanneGrange Complaints have to be raised at a local level, however we do disseminate messages about the use of el… https://t.co/ifXbAbxhEF @Antylacy Hi Antwon, I'm sorry the item wasn't delivered as expected. Please DM the item number and intended delive… https://t.co/NyDd6kG72c @_Jane_R Hi Jane, have you applied for access via: https://t.co/nGeOyPiHGH ^LukeP @flambie We always advise you to allow until the following working day before collecting an item as it may not have… https://t.co/KUHUkbdqow @Claire08716090 You'd be able to report how the item arrived via - https://t.co/8LP4T02o8A (complaints and claims) ^Andy @nonsinthetik I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/910Ecf4RYZ @kish39385437 Please DM your item reference number and full delivery address, we can then take a look for you. ^Nettie @decorachael Yes, it's a working day for us and you'll be able to collect the item tomorrow. It's also possible to… https://t.co/w09evVTa9R @kaniep I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/PG0L0l0edF @agcstoat Hi Alan, it's possible there is no item number, or one that isn't compatible with our tracking system. If… https://t.co/z92WT34Rw3 @ames_charles Hi, I'm very sorry, we should not be doing this unless you have given prior permission. If you haven'… https://t.co/lxrfiWcBuX @L33McMillan Hi, could you confirm the delivery address & tracking No by DM? ^Kieran @AllanBrough Hi Allan, do you have a tracking No for the item? Feel free to DM. ^Kieran @loumurray1980 Sorry, I'm aware that some customers are experiencing a similar issue. Instead, please use the "Pay… https://t.co/s8ykJeirW1 @cletus_10 Hi. Could you please confirm the full intended delivery address? As the item is now in the care of Cor… https://t.co/UraNYPFHGA @JoConwayGeology The main Click & Drop page (https://t.co/Ac1GSZXdBR) does show the following: Drop off at a conven… https://t.co/rp7ue9lG7r @tjm_nffcx We're replying to all messages as quickly as we can. Apologies for any delay in getting back to you. I'v… https://t.co/xQUllnMyQa @matthewjl79 Hi Matthew. Could you please DM us the item reference number and full intended delivery address? ^Aidan https://t.co/viFJrn3FGE @TaraZenker Hi Tara. The item is showing on our system as delivered on 6th Dec at 1:32pm. If you still don't have t… https://t.co/6ySPWEFVdx @PocketTrumpeter Sorry the item hasn't arrived when expected, Jacob. Please can you DM us the tracking number and i… https://t.co/JgPDoMa76a @Deborah_08 I'm afraid it's not possible to collect items until the next working day. ^Andy @SyrinxTemple I'm very sorry to hear this. Could you please drop us a DM so we can reply with some more info to hel… https://t.co/X3XMwCwACB @SusanCo52919872 We aim to complete deliveries in urban areas by 3pm, there's still time. ^Jen @natdaman31 Sorry to hear this. Have you got any tracking numbers that we can check? Send us them as well as the de… https://t.co/dkvujIMAb7 @JoanneGrange If customers send us photos or contact us to say they've also found discarded bands, then we'll provi… https://t.co/MTAMT0GGgA @flambie I'm really sorry but it isn't possible to collect items until the next working day. ^Andy @DrumBeatVideo I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please D… https://t.co/HBUpqvyiOJ @stefanpaetow I'm sorry Stefan, but if the address is incomplete the item will have to be returned to the sender. @corporealface They aren't obliged to wear shorts or trousers. They're able to choose the clothing they feel most c… https://t.co/YGA6FzHhKE @ccchhiderraaa I'm sorry, but as the service isn't tracked until delivery we've no way of locating this. I hope it arrives soon. ^Kieran @gregsie I'm sorry for any inconvenience caused by this. In order to report your complaint, please visit -… https://t.co/ZOKaAQnKlo @georgebewley Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help pa… https://t.co/Vp9G0PwKnI @wurdsmyth Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help page… https://t.co/elNwzNOX2Y @sharonpentay Thank you for bringing this to our attention, We can assure you this will be looked in to further and… https://t.co/OTBluFD1ne @Nafisa_Bakkar Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help p… https://t.co/YeCzYoQXyi @Tyw77 Could you please send us a photo of the full receipt? It should mention it somewhere if it's been purchased. ^Aidan @tjm_nffcx I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM us… https://t.co/QZ3WanBKRm @ToviaxLouise Hello. Please DM the reference number to us, & confirm the exact date of posting & service used. We'r… https://t.co/nHEQJ0rQcq @Claire08716090 Hi Claire, I'm very sorry you've received an empty item. I'm afraid we wouldn't know what it contai… https://t.co/xizqkvPjmi @JDTlearnwithme We're very sorry to hear this. Please drop us a quick DM if you'd like some help to report what's h… https://t.co/pWpMftYWai @stefanpaetow I'm afraid that is correct, we're not allowed to add/change details on an item, so if it can't be del… https://t.co/QWt5C625eZ @nmcx_1 I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM us th… https://t.co/nRNzc2T6aX @KhadarJama9 Yes, apologies. I don't think my colleague realised this when he replied earlier on. Due to the amount… https://t.co/7pZjiCpoeu @valleyguitarist You're welcome, thanks for getting in touch, and sorry again for what happened. ^LukeP @heckisthis We'd need to allow until the end of 21st Jan for the item to arrive before it'd be considered missing a… https://t.co/HSoIBpF6G2 @sammijo84 Were you given a complaint reference number? If so, please DM us that as well as your full address. ^Andy https://t.co/viFJrn3FGE @JayCraft153 Customs charges are applied by HMRC, not us. If you wish to query / dispute the fee, you'll need to co… https://t.co/9ZYcXSG09W @loitur I'm sorry if your item hasn't arrived as expected. So we can take a look into this for you, please DM us th… https://t.co/9krC5ON4j3
1/17
2020

0