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The official Twitter account for Royal Mail Customer Service. Here to help Mon-Fri 8am-6pm. Follow @RoyalMail for the latest news.

7 Following   34,495 Followers   160,173 Tweets

Joined Twitter 2/14/18


@AvonBlogger99 It's not us. We have no control over Ebay profiles, so can only recommend you continue to take this… https://t.co/8k2woI0mye @robjoe11 Thanks, that matches the info we have. I'd recommend you report this via: https://t.co/QZKGMaHUed "Compla… https://t.co/oR0PIJs4y7 @matthewcbostock You're welcome, I'm glad to hear it's arrived. ^Kieran @Aidan_WR I see it's now been delivered. I'm sorry it took longer than expected. ^Kieran @maxbuus_ Have you tried leaving the ref/tracking No out? @Didymus11 If it was delivered after 9pm you can reclaim the postage fee here: https://t.co/zErFbM3tmL ^Kieran @NoUseToMeDead You're welcome. @jill0710 Due to Covid 19-related absences, areas of the country will experience a reduction in service levels and… https://t.co/o9UEVqDXlx @Blanny Sincere apologies, I'd recommend reporting this via: https://t.co/GgKLsDFqZs "Complaints & Claims" > "I'd l… https://t.co/an8wRjYDOs @LoulSkel You're welcome Lou. @PhilDanielMoore When did you email Phil? Could you also confirm you address by DM? ^Kieran @PixelCharge I'd recommend you report this via: via: https://t.co/T8EwkpRJoz "Complaints & Claims" > "I'd like to m… https://t.co/bHEXOQzlpV @PaulDavidJones If you could report this via: via: https://t.co/avlAJTP1Lh it will be looked into. I'd recommend yo… https://t.co/xGTxshnSUi @BlackFinch You're welcome. @emily_cordell You're welcome. @NicoleBraxton Apologies, you can submit a claim here: https://t.co/7PXvuzYJcN ^Kieran @ben_churton The letter should explain why we have sent stamps instead of compensation, & also how you can take this further. @DisneyBenny I see it's now arrived, however I do apologise for any inconvenience caused. ^Kieran @RachelHHirst I'm sorry you've had trouble getting through. If you select option 5 you should get through to an advisor. ^Kieran @beth__95 Thanks, I've just replied. ^Kieran @Belle25477964 Apologies, you can also report this via: via: https://t.co/mtXg5hOd8f "Complaints & Claims" > "I'd l… https://t.co/1THtrQ4eX3
8/9
2020
@Britta_YangY Hi. The item has been scanned to be returned to the sender and we're unable to alter this. We'd advis… https://t.co/5Nlaz0smJW @lafenmeniki Hi. You can see all our international updates here - https://t.co/oETTmSVQML ^Aidan @Prashantckc Hi. The item left the UK on 6th August and arrived in ROI today. Hopefully it'll be processed and delivered soon. ^Aidan @BrendonMelling Hi. Sorry you haven't received your item. Could you please DM us the full intended delivery address… https://t.co/wU6Jaijoh3 @BrockleyTango Just sent you a DM ^Emma @libbymae00 Just sent you a DM ^Emma @higospasos Just sent you a DM ^Emma @welshclr Hi. Sorry you haven't received your item. Could you please DM us the full intended delivery address so we… https://t.co/7ZbgxAGHPU @sjassal Sorry but there's nothing further we can advise, the item isn't trcakable so we can't give an exact locati… https://t.co/k4SxBSPil2 @bby_ryder Just sent you a DM ^Emma @jonahcockshaw Just sent you a DM ^Emma @peachycordelia Just replied to your DM ^Emma @sdaisybh Just sent you a DM ^Emma @kayb1_ Just sent you a DM with some more info ^Emma @alisonrowan Please report via: https://t.co/FIEQYAvzsK clicking on: Complaints & Claims, I'd like to make a compla… https://t.co/WZkhPaGAEm @Leannerd101 The item’s been sent on a service that isn’t fully tracked, so we’d only expect an update on our track… https://t.co/yPzHEGiAWa @prawin_pradhan https://t.co/DUN1cGWi4A ^Emma @Lucynw12 Just sent you a DM ^Emma @alexaclark1997 Just sent you a DM ^Emma @ReanneTucker PM350014575GB your item shows as delivered this morning, do you now have it? ^Emma @AkulaGautham Just sent you a DM ^Emma @Callum_Whatsize Just replied ^Emma @StevieG_1967 It's on it's way Steve, hopefully it's not too much longer ^Emma @DiggerPup The item’s been sent on a service that isn’t fully tracked, so we’d only expect an update on our trackin… https://t.co/wQXGQCxODf @verajoana You can submit a claim here: https://t.co/DKHYxrwXZ1 ^Kieran @MickeyMacc82 As long as you can provide proof of the items value this will be fine. ^Kieran @bobster107 You're welcome, I'm glad to hear it's arrived. ^Kieran @MarcHardstaff It should do Marc. @Rachele29370878 I'm sorry, but we can only advise a claim is now made by the sender. ^Kieran @cherpmern You're welcome. @dunkenb You're welcome. @Brems59 Hi. As the item is now in the care of the destination postal service, we'd advise the recipient contact th… https://t.co/vjZ1580QsE @Thecurseoflaura It may be with customs Laura, but until it's passed to us we'll be unable to help. @MishaBear83 Thanks, the tracking info though confirms it was posted on the 21st of July. ^Kieran @yellowicingblog Thank you, I've just sent a DM with info on how to tak this further. ^Kieran @rederz_ Hi. Apologies. Please send a message to our team here - https://t.co/1brakZ8WXr 1. Click on Complaints &… https://t.co/i743xrvX7A @KIAGUY8 Hi. cb129655197us is a ParcelForce tracking number. We'd advise contacting them regarding this item. ^Aidan
8/8
2020
@whoisaliblack Please send us a DM with the tracking number and the intended delivery address so we can take a look… https://t.co/xcrJs5yfG1 @LuciousXVIII Hi, feel free to DM us with details of your enquiry or issue and we'll do what we can to try and help. Thanks ^RM @LittleLisa_82 The ref number is so the sender can view the proof of delivery when the item has arrived, not to tra… https://t.co/SrsqpiRc9s @LittleLisa_82 Hi, Signed For items aren't tracked in our network so we're unable to confirm the whereabouts of thi… https://t.co/d3WN0CrfGl @sophiaworld Please send us a DM with the tracking number and the intended delivery address so we can take a look i… https://t.co/iIUZYkzG5R @rainskilove send us a DM so we can reply with further instructions to get this reported for you. Thanks ^RM @rainskilove Despite our best endeavours, it's likely that some areas of the country will experience a reduction in… https://t.co/uShFsxeiFI @Littlewhitecub Please send us a DM with the tracking number and the intended delivery address so we can take a loo… https://t.co/sRBD1yCZUx @chrisrbowers53 The ref number is so the sender can view the proof of delivery when the item has arrived, not to tr… https://t.co/dg9CT4Adqv @chrisrbowers53 Hi, Signed For items aren't tracked in our network so we're unable to confirm the whereabouts of th… https://t.co/SSg9qh6wAR @porridgepoirier Please send us a DM with the tracking number and the intended delivery address so we can take a lo… https://t.co/LLa3rgnOlV @TanyaPercy Please send us a DM with the tracking number and the intended delivery address so we can take a look in… https://t.co/OOY11mTuEe @idrkwidh Please tweet @Postoffice about this. We're a separate company and aren't responsible for Post Office bran… https://t.co/3bmY2CNy4i @amberbehennah Please send us a DM with the tracking number and the intended delivery address so we can take a look… https://t.co/6y4Jp8rpRe @aaishahsantics We're doing what we can to get all items to customers ASAP. The delivery aim for 1st Class items i… https://t.co/5GIjmQ3RIK @greymatterA We're working with our airline and postal/courier partners across the globe to maintain service. Custo… https://t.co/V0GV5U8Tk6 @Iadiesman2I7 send us a DM so we can reply with further instructions to get this reported for you. Thanks ^RM @Iadiesman2I7 Despite our best endeavours, it's likely that some areas of the country will experience a reduction i… https://t.co/dt7BaNtFMV @Vesme The ref number is so the sender can view the proof of delivery when the item has arrived, not to track the i… https://t.co/p3QQJlonHO @Vesme Hi, Signed For items aren't tracked in our network so we're unable to confirm the whereabouts of this type o… https://t.co/S9trrSDwv0 @jbssecondwife Please send us a DM with the tracking number and the intended delivery address so we can take a look… https://t.co/61ii4frctL @ffflowerjjk Please send us a DM with the tracking number and the intended delivery address so we can take a look i… https://t.co/R0jndyG0Cu @JadzyThompson We're doing what we can to get all items to customers ASAP. The delivery aim for 1st Class items is… https://t.co/op57l9GqDR @petem1988 Did you contact the escalations team Pete? ^Kieran @lauralaura28 Please send us a DM with the tracking number and the intended delivery address so we can take a look… https://t.co/qLeS5GoDgA @momschoolsocool Whilst a barcode is generated our International Standard service isn't tracked I'm afraid. ^Kieran @MilnerStew I'm sorry, it is now considered lost & we can only advise the sender reports this by submitting a claim. ^Kieran @ninepinnellie I'd recommend you report this via: https://t.co/PcO2GdO1Jq "Complaints & Claims" > "I'd like to make… https://t.co/IhAAiHTXI8 @Shell1e_hubhub What service was is sent by Shelley? At what point are you being advised you cannot claim? ^Kieran @Aidan_WR I'm afraid this item was only posted into the network by the sender yesterday. Given our Tracked 48 servi… https://t.co/SXDLbWWkvM @Ebayuser4 So we can take a look into this for you, please DM us the tracking number and the intended delivery address. ^RM @SeanVHoban Hi, feel free to DM us with details of your enquiry or issue and we'll do what we can to try and help. Thanks ^RM @balliebe Please send us a DM with the tracking number and the intended delivery address so we can take a look into… https://t.co/16QAqIMoUk @mixedracechris Yes, you can use multiple stamps to cover the cost of a larger item. ^Andy @RachelHad2 We're doing what we can to get all items to customers ASAP. The delivery aim for 1st Class items is ne… https://t.co/3AXj9bBDW2 @jill0710 We're doing what we can to get all items to customers ASAP. The delivery aim for 1st Class items is next… https://t.co/rfGknlIHep @oh_globbits Please send us a DM with the tracking number and the intended delivery address so we can take a look i… https://t.co/kRRUnMRVTg @TimEdmonds20 Hi. Our records show that since you contacted us, your item has been delivered. Hopefully this is the… https://t.co/8wfGPTZ1jm @DissyD I'm sorry if your item hasn't been redelivered as expected. Please can you DM us the details including trac… https://t.co/UfcIAkpsS4 @Jennifer37rod Hi, I’m really sorry your item arrived in this condition. Please take a look at our following help p… https://t.co/8wBfUbOW6Z @katysharp Sorry to hear this. This article has more info and ways to contact our Redirection team directly so they… https://t.co/ZuqTK9FVKN @laurenjean23 Please send us a DM with the tracking number and the intended delivery address so we can take a look… https://t.co/9MRzrxsNRA
8/7
2020

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