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Follow us for the tastiest food updates and news to snack on. Got a question? Our customer service team is here to help.

54,169 Following   583,030 Followers   945,272 Tweets

Joined Twitter 10/7/09


Goodnight everyone. We'll be back at 7am tomorrow to answer all your queries. Greg @OnlyAlex22 Hi there, you can update your details in your Sainsbury's account in 'my personal details' section. Magz @LeeThomasWragg1 Hey Lee, Thanks for your feedback! Can you send us a DM confirming your email address, address and… https://t.co/HxH8dO7KGA @smsm1 Hi Shaun, all the information we have can be found on the website or packaging. For any further details I'd… https://t.co/goKsJbYcED @clareahmad If you've used your bank or Nectar card, the store can trace the transaction with either statement so l… https://t.co/i8X94IVIhn @clareahmad @azwod_yofal Hi Clare, sorry there's no game in the box. Normally if it's a download code instead of a… https://t.co/qIm4LbZLEy @hannahlenoir Hi there, really sorry about the mouldy pitta bread. Can you send a picture of the barcode number ple… https://t.co/6eAdgdiOZL @annabeldimmer Hi there, sorry that your order had to be cancelled! Can you DM us with the name, address, including… https://t.co/JaosWFlpCB @cbird63 Hi there, I'm terribly sorry about this! Can you DM us with the name, address, including postcode and emai… https://t.co/y84JrxI8DM @whosaidwhat0 Hi there, sorry about the lack of flavour! Can you DM us with the name, address, including postcode a… https://t.co/LBjS12XjLp @shamrocksam Really sorry about this experience. Using the link, can you give us some more information on what happ… https://t.co/aGYLC4r2Eh @harleyalfie Hi there, can you give us some more information please? Was the product out of stock when you visited a store? Naomi @shamrocksam A second person will be permitted where support to shop is needed from another adult at the discretion… https://t.co/aF830QtmFQ @JackiW1 All customers must wear a mask unless they are exempt. Our colleagues and trained security guards will cha… https://t.co/Et8we2pjp7 @KWiddopia I am sorry there was an issue with your order, could you give us a wee bit more info? Can you also DM us… https://t.co/5ojAUJUYHQ @EllieO60 No worries. Can you please send me a pic of the barcode and confirm the store you bought this from? Greg @UnionJ1066 We understand that not everyone can wear a mask but to keep everyone safe we ask everyone who can to pl… https://t.co/DRilNKhQ3N @ariannadelpizzo We understand that not everyone can wear a mask but to keep everyone safe we ask everyone who can… https://t.co/XMM5l9ssyu @IamjustWendy Hi there. Please phone our gift card helpline to see if they can help: 0800 636 262. They're open at… https://t.co/OfQXaeExLo @robynse1 You'll find stock information at https://t.co/MrZ2fWQf6I. Click the basket icon in the top right, select… https://t.co/AeMVm87YGy @lynnBdalton Hi Lynn. I'm sorry for the cancelled order. Can you please DM me via the link with your full name, bil… https://t.co/wfACSruvfg @kkg167 We're not able to give any more information on stock, I'm afraid. Things change instore so quickly. The inf… https://t.co/C6kV3rQBKu @TraumaPsychSpec As substitutions can once again be returned on the doorstep, we won't be able to help with a refun… https://t.co/KXW9uH52jG @Cath_Gs A second person will be permitted where support to shop is needed from another adult at the discretion of… https://t.co/LuiXpUWkdP @Teresadrury9 Hi. Customers just need to make colleagues aware they are exempt – how they do so is their choice. Naomi @MeganJuliaaa_ Hi Megan. I'm sorry you're unable to login. Can you please DM me via the link with your full name, b… https://t.co/fwdxLQYTpQ @LOU15E_96 Our drivers are required to wear a face mask, whilst on a customers doorstep (unless they are medically exempt). Greg @FenellaBowden Thanks for that. Using the link, can you DM your full name, address and Nectar card number please? W… https://t.co/757OyN0YDC @Holtster89 Thanks. I've logged your feedback with the store manager to be reviewed. Naomi @kkg167 You'll find stock information at https://t.co/MrZ2fWQf6I. Click the basket icon in the top right, select th… https://t.co/O7ntWoVbSA @EllieO60 Hi there, sorry about the disappointing meal. Was this bought in a store or online? Naomi @NClaireT1 Hi Claire. I'm sorry this happened. Our drivers are required to wear a face mask, whilst on a customers… https://t.co/p1H1s5KnSy @KWiddopia Hi Kevin. I can help you here. Greg @xandert_86 You can fill out a product request form via this link: https://t.co/8wFhYZT7iN. I hope this helps, Rebecca @StevenJBattelle Please call our ChopChop team on 0333 313 3129, they'll be able to assist. Thanks, Naomi @robdylan Thanks. I've logged your feedback for the attention of the store manager to be reviewed. Naomi @beawheatley1 Our colleagues follow Think 25, if they believe you're under the age of 25 they'll ask for ID. Andy @xandert_86 We're not able to give any more information on stock, I'm afraid. Things change instore so quickly. The… https://t.co/J6VMlgYjDT @savannarawson Hi there, sorry it's quite hard to see the issue from the picture. Is this bruised/mouldy apples/pea… https://t.co/DR2LE0cA5Z @mrspenno30 Thanks for confirming. I've logged your feedback with the store manager for internal review. Naomi @_hancairns Thank you Han, can you confirm your full name, address, postcode and Nectar card number? Please send th… https://t.co/e4iYO6AOk7 @xandert_86 You'll find stock information at https://t.co/MrZ2fWQf6I. Click the basket icon in the top right, selec… https://t.co/YlpSnxcOgk @FenellaBowden Hi Fenella. I'm sorry you're missing one. Can you please send me a pic of the barcode and confirm th… https://t.co/nbMqRnbess @mrspenno30 Sorry about your shopping experience Alicia. What time were you in store? We'll pass this on to the store manager. Naomi @emmarobw Hi Emma. I'm sorry for the out of date salad. Can you please DM me via the link with your billing address… https://t.co/tImDaIVt2F @robdylan Hi there, sorry about the lack of stock. When were you in the store? We'll pass this on to the store manager. Naomi @beawheatley1 Hi there, alcohol free beer would still come under the alcohol category and ID might be required when… https://t.co/KxyC4otZr0 @kimweston90 Hi Kim, sorry about this. Can you send a picture of the barcode? Can you also confirm your address, po… https://t.co/Z0B0KWSxN9 @TerriYuill Thank you Terri, I've fed this back to store management to be looked into internally. Thanks for making us aware of this. Andy @TerriYuill Hi Terri, I'm sorry this wasn't working. Can you confirm what time you visited the store? I'll make sur… https://t.co/wi25q2v04f @lily_dettmer Our drivers are required to wear a face mask, whilst on a customers doorstep (unless they are medically exempt). Greg @_hancairns Hi Han. I'm sorry for the mouldy peppers. Can you please send me a pic of the barcode and confirm the s… https://t.co/Kuziu91sPH @StevenJBattelle Hi Steven. Can you please DM me via the link with more info regarding your complaint? Greg https://t.co/MdMtnTlX6H @mrspenno30 The second person is welcome to wait outside the store, at a safe distance, to support once the shop is… https://t.co/cipRKxGKvV @TanyaGoode We understand that not everyone can wear a mask but to keep everyone safe we ask everyone who can to pl… https://t.co/RCy0k2jQWO @SarahGarth Hey Sarah. I'm really sorry about the short life loaf you received! Could you pop us over a DM using th… https://t.co/s4oqywnMNJ @__AyeshaAli Hi Ayesha, I'm sorry about the short dated & missing items in your order. Can you DM your email addres… https://t.co/nNHEa5Sy6c @cucksa As of 1st January 2021 we will go back to our normal slot views. This means that our vulnerable customers a… https://t.co/kmpUTgJIQp @xNicolaxxx Hi, Nicola. We're working hard to keep colleagues and customers safe. There's more here… https://t.co/z9bqgukjI9 @mr_shaun_rhodes We are asking everyone to shop alone where possible so that we can serve our customers as quickly… https://t.co/TNHz4HhiXZ @MairiJamieson1 Hi, Mairi. I'm sorry you're unhappy with our prosecco! Can you DM using the link below with a pictu… https://t.co/wj2LCyrrV4 @paulwilky1976 I'm really sorry about this Paul. We are extremely busy at the moment and slots are more than likely… https://t.co/3cLNDQbi2d @grump_tech Hi there, can you DM us with the name, address, including postcode and email address via the link below… https://t.co/ufGhF8rB6p @alanthemack1 We understand that not everyone can wear a mask but to keep everyone safe we ask everyone who can to… https://t.co/v4ZkcvlPOn @FrancesBoreham ... This has put a large strain on our pulp packaging supplier and as a result they haven’t been ab… https://t.co/FOJvPomm5j @FrancesBoreham ... We would have met that commitment by April of last year if it had not been impacted by the comb… https://t.co/RE5SkemZ2s @FrancesBoreham We were the first major retailer to commit to move towards 100% British Free Range shell egg and in… https://t.co/SmCagBYOJV @axuxjx I am very sorry nothing is available at the moment. If you keep an eye on the website that's the best way t… https://t.co/vB58pkY5qi @Victoria_Eyers Hi there, I am very sorry for this ham. Can you DM us with the name, address including postcode, an… https://t.co/90YzCGMCrp @Aliceejackson Hi there, I am very sorry for this. Do I can get it reported can you DM us with the name, address in… https://t.co/5EaMD7gtqT @Trish44094572 Hey Trish! Sorry you were disappointed with the lemon sauce you bought! Can you DM us via the link b… https://t.co/D053ZqzTSvFancy something a bit more exotic for dinner? Grab your 60p pomegranate and give this one a try 🍽… https://t.co/rv9VO9WFeX @PollyHMartin Could you pop us over a DM with that info using the link below please, Polly? I'd like to help get th… https://t.co/tlcUOBleoC @LauraBurr11 You'll find stock information at https://t.co/MrZ2fWQf6I. Click the basket icon in the top right, sele… https://t.co/KdSHO9TJk6 @electronicdino1 A second person will be permitted where support to shop is needed from another adult at the discre… https://t.co/Cshc0DM5yG @_TheMWord_ Hi Mark. Please try clearing your cookies and cache, as well as trying another browser or device. Thanks, Scott. @cucksa Our registered vulnerable customers and delivery pass holders will be able to view slots 2 weeks in advance… https://t.co/cE9sQRnKxX @RichBiscuit21 Hey! Although the particular product you're referring to is alcohol free, our colleagues are still r… https://t.co/EhXzdMipAd @PaulMcFads Hey! Just to confirm, was there no best before date on this product at all? Can you pop over a picture… https://t.co/b6oVnW0Xxk @1661peter Hi, Peter. I'm sorry your order couldn't be delivered last night. If you DM your billing address and ema… https://t.co/rRBk37OatO @PollyHMartin Hi, Polly. I'm sorry the sauce you bought was out of date, I hope you're feeling okay! Can you DM a p… https://t.co/VLE5tOKqCZ @ollyarmyoftwo We're not able to give any more information on stock, I'm afraid. Things change instore so quickly.… https://t.co/blFrHdJADc @Laura68654778 We will follow government guidance and continue with the range of measures we have in place to keep… https://t.co/AqQqgg4Onu @iam_ToriGrace Hey Tori. I'm really pleased to learn that our driver provided very good service to you today! We ap… https://t.co/asBrxojueD @sskularUK We're sorry you're having trouble finding a slot. We're very busy and are working to open as many slots… https://t.co/WEhKzgKmfg @willdorling Hey Will, I'm really sorry for the poor quality carrots. Can you use the link below please to pop me o… https://t.co/PvYVk8JziI @pinksugabears Hey! Sorry you've had a poor experience with one of our colleagues. Can you DM us via the link below… https://t.co/7E53f6Uhok @ollyarmyoftwo @valeriecafe You'll find stock information at https://t.co/MrZ2fWQf6I. Click the basket icon in the… https://t.co/2wbi4OBtsB @MazSed21 We are asking everyone to shop alone where possible so that we can serve our customers as quickly and saf… https://t.co/oGYFgLMJTR @stuchop Hi there, sorry the websites not showing any butter or spreads. Can you DM us with the name, address, incl… https://t.co/Ay0EaqHZj2 @Alan50919423 We are talking to the government and the industry to find more ways to make sure customers wear face… https://t.co/U55DECr8Nv @RICHARDnCHERYL We are talking to the government and the industry to find more ways to make sure customers wear fac… https://t.co/3rGdUdFqv1 @herdwick_gal @Mollybee100 @Mounta1n_Mike @glocky9 @BrookinKath @PeterLazzari1 @Catstycam @Rambler_Jan We are talki… https://t.co/CmSAh5tX5A @wijit28 A second person will be permitted where support to shop is needed from another adult at the discretion of… https://t.co/7CY1XEVHqv @possiblyperfect Hey Tracy! We share your concern about the impact of plastic on our environment and are doing our… https://t.co/gXpsvnihbM @crossland92 Hi there, sorry for the out of date bacon Can you DM us with the name, address, including postcode and… https://t.co/lWij7FRRHT @DanielleT92 Hi Danielle. I'm very sorry your nephew wasn't able to visit the store. Customers just need to make co… https://t.co/LZpmTtJobf @hmfsli Hi Helen, I'm sorry the colleague wasn't wearing their mask properly. Can you please DM me via the link wit… https://t.co/Vt5GEgDOiy @lauraellenp90 Hey Laura! Sorry about the lack of bread in our Brackley store! I've fed this back to the store mana… https://t.co/WTmFOObnVV @RaaKenya I've been advised we have sufficient supply of mask for our colleagues and customers but we appreciate your offer of help. Chris
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