Sign in with Twitter

Username:

The team are here 24/7 to provide travel updates and answer your questions.

116 Following   428,119 Followers   574,844 Tweets

Joined Twitter 9/27/11


@LuSchmoo Hi Lu, I don`t know why the platform numbers missing for this service, i`ll pass this on to be looked int… https://t.co/SqO1tEiSvi
8/9
2020
@mcdonnell58 HI Caroline, cash is now accepted at our ticket offices and most ticket machines, but please use a pay… https://t.co/DWVHFCG2ya @DJBSass Hi Dan, Thank you for reporting this to us. We will ensure that it is cleaned at the first available opportunity. ^GH @adsainsworth1 @SW_Railway will have air conditioning fitted. ^GH 2/2 @adsainsworth1 @SW_Railway Hi Adam, Sorry that your tweet was missed earlier. The train you boarded was a 455 unit.… https://t.co/uI3MSL9NgF @frizzle_kicks @TfL Hi Lucy, you will need to speak to our Customer Services and they will be able to advise. You c… https://t.co/jSHrdnrHC2 @Billg80Graham Hi Will, as far as I can see it is £3.50 on Saturdays and Sundays: https://t.co/cb6HTX6MpO ^RN @special5757 Apologies, should be a walk from Riverside to Central. ^NM @special5757 each hour. ^NM 2/2 @special5757 Hi Sarah, looking at National Rail and it is showing the same information as advised by my colleague.… https://t.co/oKD48uu6qJ⚠️ *UPDATE 08/08* Due to electricity supply problem between Ryde Pier Head and Shanklin all lines are blocked. Tr… https://t.co/oST78C2MCP @special5757 Hi Sarah, trains are running hourly today at 18 minutes past each hour ^RN @LuSchmoo Good evening Lu, It was 444038. ^GH @TPS444 Hello, I believe this will be publicised as soon as the dates are known. ^NM @alslondon @GWRHelp I'm sorry that this has delayed your journey, weekend timetables are currently confirmed weekly… https://t.co/Cbt0DkIupJ @AliEAbdelhamid I'm sorry for the uncomfortable journey Ali ^RN @GWRHelp @alslondon I'm sorry to hear that Anne, you can catch the 19:32 to Bournemouth and change there for a serv… https://t.co/Y2VgqLV1WP @MarionRosmith Hi Marion, fines can be issued by the British Transport Police ^RNFor passengers travelling from Bournemouth please be advised that the last service to London Waterloo will be at 21… https://t.co/IIiimSYye8 @adsainsworth1 Hi Adam, I am sorry to hear this. May I ask at what station you boarded the train at 17:45? Could yo… https://t.co/CO4epDAEUA @ERodrigues786 If the service you are booked on is no longer running you can travel on a GWR service. ^MC @paradigmsfound Thank you for letting us know. I will get it reported. Apologies. ^MC @paradigmsfound Hi, I am sorry to hear this. May I ask what service you are travelling on? ^MC @TheGaminGod123 Thank you. If the train you are booked on is no longer running, you are able to travel on GWR trains. ^MC⚠️ *NEW 08/08* Due to electricity supply problem between Ryde Pier Head and Shanklin all lines are blocked. Train… https://t.co/YtBsm6CNnQ @BlaineAWalsh @GWRHelp Hi Blaine, you can report an item of lost property here: https://t.co/trDBJmLval ^NM @TheGaminGod123 Are you travelling today? ^MC @TheGaminGod123 Hi, what are your journey details? ^MC @ERodrigues786 What service are you booked on? ^MC @jon_nagle2427 @BTP Hi Jonathan, which station is this, please? ^NM @ellensoph Hi Sophie, apologies I meant the 17:34 is still due to run tomorrow. ^SM @ellensoph Hi Sophie, this service is still scheduled to run tomorrow. ^SM @ellensoph Hi Sophie, yes your ticket would be valid on this service. ^SM @jon_nagle2427 @BTP medical reasons. ^NM 2/2 @jon_nagle2427 @BTP Hi Jonathan, whilst colleagues are exempt from the law, we’re asking them to set a good example… https://t.co/564agL1PxE @ellensoph Hi Sophie, I'm sorry to hear this, what journey are you looking to make? ^SM🚧 Planned engineering works will be taking place on the South Western Railway network today and tomorrow. For more… https://t.co/fOFBTrqrmL @PrideInSurrey Hi, thank you for your feedback. I will pass on your message. ^MC☀️ If you're feeling unwell, don’t board a train. 🚉If you’re already on board, get off at the next station… …an… https://t.co/k7MsFLgja0 @LisaLyo24461172 Hi Lisa, thank you for this, I'll pass this feedback on to the relevant department! ^SM😷Passengers should put a face covering on before entering our stations. ⚠️Not wearing one on trains or at stations… https://t.co/YMBAhHoZq2 @BobBritain @BTP We're doing this through posters and regular announcements. ^MC 2/2 @BobBritain Hi Bob, I am sorry to hear this. As a train operator we don’t have the authority to enforce the wearing… https://t.co/5gPkDmJkEM @EleriGreenfield @BTP We're doing this through posters and regular announcements. ^MC 2/2 @EleriGreenfield Hi Eleri, as a train operator we don’t have the authority to enforce the wearing of face coverings… https://t.co/5IQ9rfziSU @TigerDonald2000 Apologies for the delay to your journey. ^MC @TigerDonald2000 Hi Donald, I am very sorry to hear this. I will get this reported. Apologies. ^MC @afhutch Hi Anna, your ticket will be valid on another service - the 15.07, changing at Bournemouth. ^NM @afhutch Thank you. Refunds are payable by the original retailer. If you purchased your ticket from our website you… https://t.co/DVIXC9Dh6y @afhutch Thank you. Where did you buy your ticket from? ^MC @ERodrigues786 Thank you. Please see the journey details here: https://t.co/rjU6UFPQI7 ^MC @Chasmearns @BTP We're doing this through posters and regular announcements. ^MC 2/2 @Chasmearns Hi Charlie, I am sorry to hear this. As a train operator we don’t have the authority to enforce the wea… https://t.co/Jlp2E2sttC @ERodrigues786 Hi, I am sorry to hear this. What time were you booked to travel? ^MC @trixilici Try this one: https://t.co/gaUrcyTNQ2 ^NW @afhutch Hello Anna, what type of ticket do you have? ^NW @trixilici Hello, I would advise contacting the Smartcard team to see if you're eligible for a refund. Their contac… https://t.co/j9lxjuWlLC @Steveadlam2 Which set of signals are you referring to? ^NW☀️Despite the hot weather... ...we still need you to wear your face covering when travelling 😷 🥤Stay hydrated and… https://t.co/MwaplGGRvz🚍Rail replacement buses for Chertsey station will now pick up passengers from bus stops on Pyrcroft Road this weeke… https://t.co/n3H2a7bePl @Steveadlam2 Hello Steve, I have no idea if I'm honest. What are you referring to? ^NW @superalbs I can't really comment on this, but please log a formal complaint if you feel that this is unacceptable.… https://t.co/L93GsU7kvZ @lucyxwilliams Hello Lucy, you will need to contact customerrelations@swrailway.com to dispute your claim. ^NW @charlouisecoles Hi, yes there is a guard on every service, they will alight the train at each station if you need… https://t.co/U5eu7T5juO☀️It's going to be hot this weekend, so if you're out and about using our services, please remember: ✅Plan ahead… https://t.co/SfQJprJkYw @charlouisecoles We advise that passengers travel at quieter times and do not travel on busy services but are unabl… https://t.co/8RX6Ma4wUO @hannahsophie_xo Thank you. I will get this reported. If you wish to make a formal complaint, please see:… https://t.co/xtD1HdoTjn @hannahsophie_xo Thank you. Could you please confirm the time you boarded the train at Havant? ^MC @charlouisecoles @BTP posters and regular announcements. ^SM 2/2 @charlouisecoles Hi, I'm very sorry for this, as a train operator we don’t have the authority to enforce the wearin… https://t.co/weVZiXEfFy @hannahsophie_xo Hi, I'm very sorry to hear this, could you please tell me which service this is? ^SM @paradigmsfound Hi, thank you for the information, the service is not running today due to engineering works betwee… https://t.co/24BS6W8eTB @SarahParnham Hi, if the train time is printed on the ticket then you would normally need to use this service altho… https://t.co/FOoUsmLoGW @paradigmsfound Hi, I'm very sorry to hear this, could you please tell me which service this is? ^SMGot tickets to Thorpe Park or planning a trip to the beach this weekend? 👩‍🔧Engineering work may affect your journ… https://t.co/VAlia6q2sY🚧 Planned engineering works will be taking place on the South Western Railway network today and tomorrow. More inf… https://t.co/Xgx5vqvVpN @LuSchmoo Hello Lu, we haven't been notified of the cause I'm afraid. ^NW @wattttm @BTP We're doing this through posters and regular announcements. ^MC 2/2 @wattttm Hi, I am sorry to hear this. As a train operator we don’t have the authority to enforce the wearing of fac… https://t.co/151QXxZOOp @maxine_bowley Hi Maxine, you are allowed to take your dog on the train ^MC @superalbs Good morning, I've received confirmation that there is just the one service stopping at Pinhoe tomorrow.… https://t.co/uF2aZRSJOy
8/8
2020
This is what the emergency services faced earlier due to the #Longcross fire on @SW_Help Fortunately the 🔥 is now… https://t.co/IofoDCY1G4
Retweeted by SWR Help @SW_Help @davidwhitway It affected train services from Staines & Ascot and earlier from Virginia Water to Egham. Th… https://t.co/6Z6YoLzJRe
Retweeted by SWR Help @john06823607 Hi John, the next train service due to depart Waterloo that is going to Staines is the 23:52 service… https://t.co/yDEYSWGgWC @spexfenwick once* ^AN @spexfenwick Hi Andrew, one again apologies. I am not aware of the issue at Surbiton station. Thank you for informi… https://t.co/5mEPwNV8ZD @spexfenwick Hi Andrew, please accept my apologies for this experience. We will pass this to the Station Management team. ^AN @john06823607 Hi John, if you are waiting at Waterloo station staff will be able to assist. Where are you travelling to tonight? ^AN @wattttm @thetrainline @GWRHelp Hi there, we have an agreement with other train operating companies in regards to t… https://t.co/ARo9w1ZIK2 @john06823607 Hi John, may I ask if you are able to call the help point at the station you are currently situated. ^AN @sophielosborn Hi Sophie, can you call the help point at the station please ^AN @sophielosborn Hello Sophie, for your trip to Hounslow the advice we are giving is to use TFL buses. In regards to… https://t.co/BtKn6IDjbh @sophielosborn Hello Sophie, there's been a fire next to the track along that route today and a number of services… https://t.co/mtQKdWVYyO @davidwhitway Hi David, services are disrupted due to the fire. In order to allow emergency services to work safely… https://t.co/f0Grq6kM82 @duffers_86 @GWRHelp Hi Steve, Waterloo to Guildford isn't affected. ^NM @duffers_86 @GWRHelp Hi Steve, our services are affected on the Reading to Staines route. The Guildford route is operated by @GWRHelp. ^NM @MaxedOutMC_ Hi, there are replacement bus services operating to Staines, with train services on to Waterloo from there. ^NM @duffers_86 Hi Steve, those services are operated by @GWRHelp. ^NM @Benjami67503761 Hi Benjamin, I am sorry to hear this. I will inform the relevant team. ^DM @MightyBronan Hi, replacement buses are currently running between Ascot and Reading, but they are shuttling non-sto… https://t.co/rSOaMvRtwZ
8/7
2020

0