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Tesco @Tesco United Kingdom

Welcome to the official Tesco Twitter! Follow us for all the latest little helps. Got a query? We're here to help customers 7am-11pm weekdays, 7am-9pm weekends.

167,148 Following   560,160 Followers   2,238,056 Tweets

Joined Twitter 3/25/11


That’s us done for the day. Before we go, most of us crave the same food every Christmas. What’s on your list this… https://t.co/0lMsCOe15A @CharleneHowlet1 Hi Charlene. Sometimes when a card transaction fails the bank won't pick up on it right away. They… https://t.co/crobXW5vHs @BlackCountryTng Hi there. We're actually phasing them out and plan to completely stop sourcing eggs from caged hen… https://t.co/33G3xvX76Q @Bond007Girl Can you also let me know the time and name or description of my colleague? Did the assistance needed l… https://t.co/T9KdnrZnMA @whitedeerpark HI there, thanks for getting in touch and I'm sorry to see the state of the shelf the milk was on, I… https://t.co/q7FxwYMVyZ @Bond007Girl Hi, thanks for getting in touch. I hope you're well. I'm sorry to know you were offered no help from o… https://t.co/JMsNQrQ3Z2 @bastillerhianna Hi Rhianna. Best thing to do would be to take it back to the store. If you bought it less than 45… https://t.co/QaJ41Redn7 @NaturalGlamourx Hi there, thanks for your tweet. I'm sorry to hear that, I can certainly look into this if you can… https://t.co/Hczbj6tWsZ @AbiDowding As this is a foreign body in our products, we take this very seriously and needs to be brought back to… https://t.co/7R4Jz1qjNV @AbiDowding From there a colleague of mine will be more than willing to help you at the Customer Service desk to fi… https://t.co/z1FKRksQrC @AbiDowding Hi Abi, truly so sorry to see this! The best thing for me to do is to advise yourself to pop back to yo… https://t.co/2yAfXAWE6U @ayup_beck I'd like to take a look at this further, could you please kindly DM me with a photo of the front and bac… https://t.co/572tdl590t @ayup_beck Hi Becky, thanks for your query, I hope you are well. I'm so sorry to learn that you didn't realise that… https://t.co/3s3JqKfyir @cherylsmiff Hi Chezza, not a problem :) Have a fab night! TY - Lainey @KalEl_WBS Hi Simon, thanks for getting in touch. I can certainly check for you, is there a barcode/EAN on the bott… https://t.co/Pcq8Pe9xz3 @cherylsmiff Hi Chezza, these don't have any expiry date :) Hope this helps! TY - Lainey @JanetteW123 Hi there, have you tired looking in our larger store Extras? As they will have more variety and range :) TY - Lainey @TinyWeanyMummy Also a clear photo of your receipt (including the digits at the bottom). Also, do I have you permis… https://t.co/I3Lfu6MfME @TinyWeanyMummy Hi there, so sorry to hear this, not what you want at all! :( Could you please DM me - your full na… https://t.co/ZNHGd0s2kT @MatthewW191 Hi Matthew, not to worry, this shouldn't be a problem, I would advise if you have it, to take along yo… https://t.co/RFvM9aFdDm @Charltc Hi there, thanks for confirming that for me, appreciate it. I've fully logged this on my system to be pass… https://t.co/DiU9C6ZmBL @grayvsearth Hello there! Thank you for commending my colleague so much, I have passed along your kind words and I… https://t.co/oyO1ji0JUF @MatthewW191 @SynysterGraves Unfortunately the best way to deal with this is returning to store whenever is conveni… https://t.co/tiJdUG5XAw @MatthewW191 Hi Matthew, thanks for getting in touch and I'm sorry this has been left on your bottle of Famous Grou… https://t.co/doniz9xUg8 @Charltc Hi there, could you give me a rough date when it started? Also little more description would be appreciate… https://t.co/c6aVgUChPI @Woahmyaimee Could you please kindly DM me with your full name, email address and if you still have the packaging c… https://t.co/ocyyOt5q8t @Woahmyaimee Hi there, thanks for your query, i hope you are well. I'm so sorry to see your baked potatoes in this… https://t.co/Df5SLfCK0Z @Charltc Hi there, this happens every week? How long has this been doing on for? Could you please give me more of a… https://t.co/Y7Itdby1kP @EviLjDmMoNKey Hi there, some of our stores have third party company that manage these kind of spaces, however we a… https://t.co/Qwy3uU62WP @Charltc Hi there, is this the description of the colleague that ignored you when you asked for your load to be sliced? TY - Lainey @faeriestargirl Hi Jane, I'm very sorry to hear this. Can you please elaborate on your complaint via DM and let me… https://t.co/FjZ5lwpHpi @dylzchilz Hi there, thank you for getting in touch. When these are being weighed there is a limit for the amount o… https://t.co/KzybPYviCT @KatyFancourt Please can you let me know which store you bought them in and send us the barcode on the pack, as wel… https://t.co/A5Kfd1ZTLz @KatyFancourt Hi Katy, thanks for getting in touch. I hope you're well. I'm very sorry to know you aren't happy wit… https://t.co/ogNQrgQgo5 @MartemBelli Hi there, thanks for getting back to us. I've just spoken to one of my colleagues at the Hatfield Extr… https://t.co/E7nW1mfjo5 @grumpygeordie16 Can you please let me know if you're referring to the High Wycombe Superstore on Newland street? S… https://t.co/EyGj0dcCWv @grumpygeordie16 Hi Linda, thank you for getting in touch about this. It really means a lot and I'm sure my colleag… https://t.co/MfySEYj9li @NuttyRichie Hi there, at this point in time these slots get very, very busy meaning these slots are taken up a lot… https://t.co/27Fxd0arMw @emmamurdoch92 Hi there, I'm really sorry to see this! I'd really like to get this looked into for you, although so… https://t.co/Ei0290p7OK @cathryn_101 Hi there, I'm really sorry to see this! I'd really like to get this fed back for you, although so I ca… https://t.co/lpmyybMqBP @ClaireMDesign @asda @Morrisons @sainsburys Hi there, that's a very good idea, I've gone ahead and fed this all back :) TY - Barrie @crancarter1 If you are unable to get to a store can you please let me know and send me a DM confirm the full name,… https://t.co/Jn8i6eDYAK @crancarter1 Hi Emma, I am sorry it has taken so long to get back to you and to see the champagne arrived with the… https://t.co/QUju8lNXZy @Naomi64276883 Please can you DM? Was this the Hall Green Stratford Express store or was it maybe the Hall Green Su… https://t.co/ufA9XU8ENv @Naomi64276883 Hello, thank you for sharing this with us. I hope you're well. I'm really glad you had a nice experi… https://t.co/uvcMDNVhGl @snell_jane Finally, do we have your permission to pass your details on to our suppliers? This is just in case they… https://t.co/Ei22q3t3OW @snell_jane Can you also DM the name of the store it was purchased in, a photo of the barcode, supplier code (SC123… https://t.co/4MDlGNUb9Q @snell_jane I'm very sorry to see this, I understand how disappointing this is. I'd like to get this logged onto ou… https://t.co/qalt52WEbw @TonyRedman12 Hi there, I'm really sorry to see this! I'd really like to get this looked into for you, although so… https://t.co/qPZq9lPZAE @Charltc Hi there, can I ask the name/description of the colleague you spoke to? Also did you report this to any other managers? TY - Lainey @Jessicaaa_1470 Hi there, I'm really sorry to see this! I'd really like to get this fed back for you, although so I… https://t.co/uGd4E9DBgd @Danamatronic @markhortonphoto Hi there, I'm really sorry to see this! I'd really like to get this fed back for you… https://t.co/xm2794h58a @Charltc Also can you please let me know who you brought this to the attention of when in store and what they did/s… https://t.co/kdsF6r6haU @Charltc Hi there, I am very sorry to hear this! This isn't what we would expect at all from our stores. Can you pl… https://t.co/9C748PJHWp @charlotte_morgs Also a clear photo of your receipt (including the digits at the bottom). Also, do I have you permi… https://t.co/pJAZsgjTPl @charlotte_morgs Hi Charlotte, very sorry to hear this; can't imagine how disappointed you must have been :( Could… https://t.co/hvqFHISsZT @LisaWalto1 Also a clear photo of your receipt (including the digits at the bottom). Also, do I have you permission… https://t.co/4PaCW3NqNR @LisaWalto1 Hi Lisa, so sorry to see this :( Could you please DM me - your full name, email and address, a clear ph… https://t.co/GG2g2vdT7K @oh_just_because Also a clear photo of your receipt (including the digits at the bottom). Also, do I have you permi… https://t.co/ToCVUM3K5L @oh_just_because Hi Gemma, so sorry to see this, hope it didn't spoilt your dad's night! Could you please DM me - y… https://t.co/cEA9iQCFIt @Charley_75 Hi Colin, can you please DM me your full name, email address, full postal address and a bit of an idea… https://t.co/Za1oMUNSWj @richardwnewton Hi Richard, I'm sorry I can't find this store on my store system anymore and my Support Team aren't… https://t.co/jjkUmlBshP @mikeohope Hello Mike, this is very concerning indeed! I am glad you notified my colleagues in store about this. I… https://t.co/VUPzN8hibQ @vicky_corbley86 Hi there, I'm really sorry to see this! I'd really like to get this looked into for you, although… https://t.co/V6Wzgygp3j @PooWithEyes Hi there, if you can DM and confirm your full name, address and Clubcard number, we can look in to thi… https://t.co/c6BHMdHiqz @AlexDJBrown Hi Alex, thank you for your patience while this is being resolved. My support team have advised that w… https://t.co/ULRpqaPDQP @azure_karura Could you please DM me with your full name, email address, photos of the barcode, date code and full… https://t.co/ofrP5itioW @amy_noakes Hi Amy, I hadn't actually noticed the substitution but that's a really poor alternative! I've fed this… https://t.co/rRcQ8MoLhp @niki_cola1 Hi Nicola, can I ask if you would be looking to get this through your online shopping? :) TY - Lainey @azure_karura Hi there, thanks for your query, I'm so sorry to see the mould on the cheese purchased from us, I can… https://t.co/aN9caF6DOp @kittykaz13 Hi Caroline, I do totally get where you are coming from however this is a process that needs to be done… https://t.co/VM0gz4xqR0 @Charley_75 If you would still like the order you can replace it through the website and use the eCoupon that you w… https://t.co/cQBqn2ppfn @Charley_75 Hi Colin, I'm really sorry that your order had to be cancelled, this was due to system issues within th… https://t.co/XmbjYBRwji @Ema1989_ Hey Emma, I understand things like this happen and it's not the best being accused of it. Can you please… https://t.co/ksxkcSheta @KatWhyte2 Hi there, sorry about that! Same error for me. Please can you try: https://t.co/XHZK2WHgBB I hope this helps! Ty - Dylan @cerys2000lewis Finally, do we have your permission to pass your details on to our suppliers? This is just in case… https://t.co/BFOtkO19XQ @cerys2000lewis Can you also DM the name of the store it was purchased in, a photo of the barcode, supplier code (S… https://t.co/mQfHeStslB @cerys2000lewis I'm very sorry to see this, I understand how disappointing this is. I'd like to get this logged ont… https://t.co/z29aR4WGRf @BirchallBecky Hey Becky, please can you DM me your postcode? I will search all stores nearby for your daughter :)… https://t.co/l4n1V4F7tF @Megan_JJoyce Ah no problem at all, could you please DM me your full name, postcode and email address so I can have… https://t.co/GDmYywTUYr @slogan89 Hi Sophie, The Tesco Finest Christmas Dinner for Two will be available in stores between 22/12/2019 and 23/12/2019. TY - Terry @MissCheekyJodie Hey Jodie, thanks for letting me know. It's a bit of a funny one but I would definitely say to spe… https://t.co/LVaff8zaPr @MartinFuller5 Hi Martin, thanks for your patience. My support team have advised that the Recycled Wrapping Paper… https://t.co/5zxtxQph1e @bushellini If this keeps happening please speak to my colleagues at the customer service desk to check if there is… https://t.co/C86WiE4jPE @bushellini Hi Rob, very sorry about any inconvenience here. If you have had a failed check the system will come up… https://t.co/QrmCqfEKNd @Paulfamily40 Hi Paul, thanks for getting in touch. We're trying to fix the issues with Railcard, and as soon as th… https://t.co/4wRFdy8YXa @slogan89 Hi Sophie, thank you for getting in touch. I will look into this and I will be back in touch ASAP. Thanks - Sharon @armlkgx Hi Aaron, the store will be able to reprint your receipt up to 30 days after the transaction, or if you us… https://t.co/Vdh6dVOueA @MissCheekyJodie Hey Jodie, thanks for your tweet. It's down to the discretion of the store as to whether or not pr… https://t.co/brPA14vWVG @MartinFuller5 Hi Martin, thanks for getting in touch. I'm just going to query this with my support team and will g… https://t.co/OLCiUuU1Ik @teapunkz Hi there, thanks for your tweet. I'm sorry to hear about this and would be more than happy to listen and… https://t.co/HjLl4sTZCm @HammyDyer Tesco have made a commitment to reducing plastic waste and packaging. Please see Our Position on Packagi… https://t.co/Q2znge9t9v @HammyDyer Hi Hannah, thanks for your tweet. I understand your concerns here, the store should have the option for… https://t.co/vOzWE5N1bi @KW1975 Hello, thank you for your message. I'm sorry for the disappointment caused but thank you for making us awar… https://t.co/kxBXuo7YA3 @Megan_JJoyce Hi Megan, I'm really sorry about these peppers. This really isn't the best, also sorry about in a wai… https://t.co/SkYXwdLIFG @Catherine6Chloe Can you please get back in touch if the money hasn't returned within 48 hours (It shouldn't fully… https://t.co/vufCeQQc0P @bushellini Hi Rob, is this in regards to out Scan as you Shop service? New customers are subject to more frequent… https://t.co/i4R9jI4Zdf @Catherine6Chloe Hey Chloe, thanks for responding. You definitely shouldn't be charged twice. These funds should au… https://t.co/wNJ00rqwVg @TillyClose Can you please DM with the store of purchase, your full name, e-mail address and address? Would you be… https://t.co/JoDntxJG2Y @TillyClose Hi Tilly, thank you for getting in touch. I hope you're well. I'm so sorry to see one of the stuffing b… https://t.co/1DQ7wlcn0w
12/13
2019

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