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This is the official Thomas Cook UK Customer Care Page. We are here 6 am until midnight, seven days a week!

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Joined Twitter 4/24/13


We are sorry to announce that Thomas Cook has ceased trading with immediate effect. This account will not be monit… https://t.co/3r8t6x94qz @kellymilly If you booked your holiday on our website, you can request a copy of your ATOL certificate through our… https://t.co/dz3K9vBuvN
9/23
2019
@lozapaan22 Hi, Lauren. Our flights and holiday operations are operating as normal. ^Julie @TheBrianStewart Hi, the claims process for refunds due under the ATOL scheme is managed by the CAA. For more detai… https://t.co/lQC3HEIkWb @aspo_07 It'll be at the bottom of your booking confirmation documents Andy. If you still can't find it it would be… https://t.co/qBUstvORBM @amyclaire28 Hi Amy, we are working on recapitalisation plans to provide financial stability for the Thomas Cook Gr… https://t.co/UDPNtmKMAp @G8Spurslegend @damiensharpe8 2/2 The claims process for refunds due under the ATOL scheme is managed by the CAA. F… https://t.co/cxLCH4Rx4b @G8Spurslegend @damiensharpe8 1/2 Hi Ricky, we understand you are unsettled by all the media speculation surroundin… https://t.co/zzXl3UDk8l @KatieeBarrett Hi, Katie. You will find it in your booking summary and receipt documentation. ^Julie @jarradvanagas Hi Jarrad, we are working on recapitalisation plans to provide financial stability for . the Thomas… https://t.co/snkYz6JML1 @BexF_T Hi Bex, our flights and holiday operations are operating as normal and we are working on recapitalisation p… https://t.co/mPUmuNd5dX @lib_bux Hi there, please could you let us have your booking reference and we can look into this for you ^Samantha @RealPharaohDan @RealPharaohDan If you booked your holiday on our website, you can request a copy of your ATOL cert… https://t.co/a2l2ilNQjJ @3Dirl Our flight and holiday operations are operating as normal and all our package holidays are fully ATOL-protected. ^Clare @FarooqueAdam Hi Adam, you'll be able to request this from the Live Chat team here https://t.co/2fY7YcOn4r. ^Victoria @drwho2526 Hi Pamela, we understand you are unsettled by all the media speculation surrounding Thomas Cook. All our… https://t.co/twnTz2ATcg @ellieja94340742 Hi Ellie-Jade, our flights and holiday operations are operating as normal. ^Pam @ElaineDarwent Hi Elaine, Our flight and holiday operations are operating as normal. ^Kirsty @remyfge Hi, We do not exchange vouchers for cash. ^Kirsty @simec1971 Once your booking has been made and confirmed by one of our Thomas Cook stores, with a 3rd party operato… https://t.co/wwv9qayjhj @damiensharpe8 The claims process for refunds due under the ATOL scheme is managed by the CAA. For more details on… https://t.co/pf65sXcCNw @lyndsay16901 Hi Lyndsay, our flight and holiday operations are operating as normal. ^Kirsty @Elmo2012 Hi Lorna, our flights and holiday operations are operating as normal. ^Pam. @corinnesones Hi Corinne, Our flights and holiday operations are operating as normal. ^Cherrelle. @gemmawright2407 Hi Gemma, our flight and holiday operations are operating as normal. ^Loretta @chrizsparky Hi, our flight and holiday operations are operating as normal. ^Loretta @gemmawright2407 Hi Gemma, yes, all our package holidays are fully ATOL protected. ^Kirsty @jonod81 Hi Johnathan, our flight and holiday operations are operating as normal.^Kirsty @da970325a37847a Hi. Flight only bookings made directly with Thomas Cook Airlines are not ATOL protected. You may… https://t.co/Hegr3ExQ7Q @crann_peter Hi Peter, Our flight and holiday operations are operating as normal. All our package holidays are full… https://t.co/DPPN2kQqY6 @cheryl020606 Hi. Yes, if it is on the same booking and is showing on your holiday confirmation invoice it should b… https://t.co/8cYqZ0mRyO @plymouthkate Hi Kate, our flights and holiday operations are operating as normal. Flight only bookings made direct… https://t.co/zJ7TOI2gzD @racmarks5 Please DM us your booking reference so we can check it for you. ^Clare @adam20777 Our flights and holiday operations are operating as normal. ^Elan @PSN_tpsims Flight only bookings made directly with Thomas Cook Airlines are not ATOL protected.   You may have pro… https://t.co/bWYIMMgXdY @fvck_sophia We understand you might be unsettled by all the news surrounding Thomas Cook and our business recently… https://t.co/AKe4YYGEnJ @MoloneDeborahB @standardnews @FoxNews @SkyNews @BBCNews Thomas Cook will not be sending any new arrivals to Les Or… https://t.co/UeOMFmhYl4 @MoloneDeborahB @standardnews @FoxNews @SkyNews @BBCNews Hi Deborah, We are aware that a small number of customers… https://t.co/VEJa4ihFaT @GlugofOil Our flights and holiday operations are operating as normal. All our package holidays are fully ATOL prot… https://t.co/evVG1lGbld @lora_90 ABTA and the CAA (who manage the ATOL scheme) would arrange for customers to be repatriated from overseas. ^Marie @lora_90 We understand you are unsettled by all the media speculation surrounding Thomas Cook. Package holidays are… https://t.co/2UqV1WvMhn @shanelipscombe We will ^Tony @bethwil37 Hi Beth, our flights and holiday operations are operating as normal and we are working on recapitalisati… https://t.co/bgH9oZY9ik @TracyHodgson6 Hi Tracy, you will find your ATOL certificate in your booking summary and receipt documentation. ^Katherine @paigelouisee2 Hi Paige, we understand you might be unsettled by all the news surrounding Thomas Cook and our busin… https://t.co/ziLUxLafKQ @S_wavey23 Hi Sonny, our flight and holiday operations are operating as normal. ^Kirsty @BryherTalks Hi, many of the City Break packages made through Thomas Cook are booked through Expedia or Travelscape… https://t.co/wBSklDXtDr @jase1973 Hi Jason, We understand you are unsettled by all the media speculation surrounding Thomas Cook. Our fligh… https://t.co/rVVtwL7TFs @jellytubby82 Hi, Yes, if you booked your holiday on our website, you can request a copy of your ATOL certificate t… https://t.co/Y83MPl21tz @ironmaidenmike •Our flight and holiday operations are operating as normal. ^Nicola @lewis0896 Hi Lewis, our flights and holiday operations are operating as normal. We are working on recapitalisation… https://t.co/txO27LmJjq @OfADancingQueen Hi Gemma, We understand you are unsettled by all the media speculation surrounding Thomas Cook. Al… https://t.co/5YQjxzXpxV @lee_mad Hi Lee, we understand you might be unsettled by all the news surrounding Thomas Cook and our business rece… https://t.co/E44EJCY4Ge @HowliteMoon @alexeleanor_ Our flights and holiday operations are operating as normal. All our package holidays are… https://t.co/rAf5DEs7Yo @u4ria1978 The claims process for refunds due under the ATOL scheme is managed by the CAA. For more details on ATOL… https://t.co/6hdEzf7g2L @laurajackson_xo Hi Laura, our flight and holiday operations are operating as normal. ^Hannah @mark_topps Hi Mark, if you booked your holiday on our website you can request a copy of your ATOL certificate thro… https://t.co/CeArPgagcz @simonsheff1 Hi, Thomas Cook will not be sending any new arrivals to Les Orangers and anyone due to stay at this ho… https://t.co/1rBjUg3Kob @stuartgow7 The claims process for refunds due under the ATOL scheme is managed by the CAA. For more details on AT… https://t.co/d0mafSCxiR @alexeleanor_ Hi Alex, I understand you are unsettled by all the media speculation surrounding Thomas Cook. Our fli… https://t.co/vnWI4sbUVb @babykitten1978 @S20Baggio Our flights and holiday operations are operating as normal. All our package holidays are… https://t.co/fWbLVXTUqm @MissAbiPickett Thomas Cook will not be sending any new arrivals to Les Orangers. ^Shelley @RealPharaohDan Hi Daniel, our flight and holiday operations are operating as normal. ^Hannah @carliemacnee Hi Carlie, Our flights and holiday operations are operating as normal. ^Michelle @BairdDiane Hi Diane, If the wedding package element is on the booking confirmation invoice and was confirmed at th… https://t.co/XF8FvAfOmR @SuperTroooperz Hi there, our flight and holiday operations are operating as normal. ^Doug @charlemilyrose , please contact the store who can provide you with a duplicate copy. ^Ben 2/2 @charlemilyrose Hi Charl, you will find it in your booking summary and receipt documentation. If you booked your ho… https://t.co/uEJx5OuiOV @amberjaneleach Hi Amber, please could you let me have your booking reference, lead passenger name, full address and email number ^Samantha @trudale1969 Hi Momma, the claims process for refunds due under the ATOL scheme is managed by the CAA. For more det… https://t.co/X00QOK8SzP @S20Baggio Hi Dean, our flight and holiday operations are operating as normal. ^Kirsty @tubbytimmy21 Hi there, we understand you might be unsettled by all the news surrounding Thomas Cook and our busine… https://t.co/EPNdDp7Ueg @karrieanne2 Hi, please can you private message us, so that we can take a look into this for you. ^Loretta @chxntellemarie Our flights and holiday operations are operating as normal. ^Marie @joshuaj_p @ThomasCookUK Hi Josh, I'm sorry that your luggage has gone missing. I feel that Samantha may have misre… https://t.co/LuuEwqlEwH @Jtommo1979 Hi Jay, all our package holidays are fully ATOL-protected and our flight and holiday operations are ope… https://t.co/i0d45vaXo4 @AliciaCalascio1 Hi Alicia, We are aware that a small number of customers were asked to pay for their hotel room be… https://t.co/KItT4bvNET @Andydavidmills Our flights and holiday operations are operating as normal. All our package holidays are fully ATOL… https://t.co/Sd3XJ82vAs @Solo_Mo Hi Morag, please contact the tour operator you have the booking with, they will be able to advise you on y… https://t.co/0zWPlbi6y1 @jessjones195 Hi Jessica, I understand you might be unsettled by all the news surrounding Thomas Cook and our busin… https://t.co/X2ojY62yLC @Sridevta @hayxhughes Please contact the tour operator you have the booking with, they will be able to advise you o… https://t.co/VLKI1InaR6 @Saddat_786 Hi, Our flight and holiday operations are operating as normal. ^Cheryl @SweetRuby87 hello We are working on recapitalisation plans to provide financial stability for the Thomas Cook Grou… https://t.co/KlDTFBBqV8 @G76713 Hi John, can you please DM me with your booking reference, lead passenger name, full address and email addr… https://t.co/OAukNY17dp @ledgyefc Our flights and holiday operations are operating as normal. All our package holidays are fully ATOL prote… https://t.co/E6VKFGiTv4 @HypeFBRAccounts @littler_alex @ClintHWalker Our flights and holiday operations are operating as normal. All our pa… https://t.co/2BVkdSuoSW @lucyashleyx HI Lucy, Thomas Cook will not be sending any new arrivals to Les Orangers and anyone due to stay at th… https://t.co/jfyUSJiEk2 @KatieFielding3 Hi Katie, We understand you might be unsettled by all the news surrounding Thomas Cook and our busi… https://t.co/bXPYoY8Apy @mquinn_81 Hi there, our flight and holiday operations are operating as normal. ^Kirsty @crann_peter Have you booked a package holiday or flight only, Peter? ^Alex @KatieJB4 Thomas Cook will not be sending any new arrivals to Les Orangers and anyone due to stay at this hotel wil… https://t.co/q1t4h53FHz @KatieJB4 Hi Katie, we are aware that a small number of customers were asked to pay for their hotel room before lea… https://t.co/nS3mikNGbr @thedazzler1984 Our flight and holiday operations are operating as normal.^Victoria @The_Truth_II @gazophylacium82 Hi A small number of customers were asked to pay for their hotel room before leaving… https://t.co/CJt7ZBHRWh @djchapsticks The proposals will result in a new investment in the business by our shareholder Fosun & recapitalisi… https://t.co/q6eNTYOjGo @AlexWatkins7 Our flights and holiday operations are operating as normal. ^Elan @winduss__87 Our flight and holiday operations are operating as normal. ^Victoria @GrantDonaldson Hi Grant, we understand you might be unsettled by all the news surrounding Thomas Cook and our busi… https://t.co/oWP5t4UX58 @adam_rab @ThomasCookUK Hi Adam, I understand you might be unsettled by all the news surrounding Thomas Cook and ou… https://t.co/OEoco6k7C8 @_thislineismine Hi Cheryl, Yes this also applies to Cash Passports. ^Jaime
9/22
2019

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