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Official TransPennine Express customer account. We're also on WhatsApp, pop us a message on 07812 223 336. For Customer Relations, visit https://t.co/N11vh1n3fN

273 Following   24,271 Followers   149,726 Tweets

Joined Twitter 11/18/11


Good morning Twitter!☕️ ^MO here, ready to help you with any train related queries🚆 Live journey updates🕑:… https://t.co/9K7ASJEyez @sshreading @TPExpressTrains @JulianSturdy @RailNorthern Hi Tinx. As you purchased your season ticket from Leeds, I… https://t.co/wCPZAZSBzd
10/25
2020
@KelvinC56814366 Hi sorry i have no information on web sites or apps you would have to speak to customer relations during the day ^AD @alice_parker18 @TPExpressTrains Hello Alice. Due to social distancing measures on board, our refreshments trolley… https://t.co/8qHgMppPD0 @casso_baby @TPExpressTrains Hello. I'm sorry to hear that you're unhappy with our conductors doing ticket checks o… https://t.co/YVA94siEtb @unicornthejayne @TPExpressTrains Wow! 😍🌅 Thank you for sharing with us, Jayne! ^MO @WilliamEdGray Hi Will. Sorry for any inconvenience this causes to you. This may be due to our staff on board cleaning the train. ^MO @_zoeblowy Hi Zoe. I'm sorry to hear this! Please give our customer relations team a call and they should be able t… https://t.co/uXjBtvC50h @gabrieltrains71 @TPExpressTrains Morrnin. JT @gabrieltrains71 @TPExpressTrains Ok thanks yourself? ^AD
10/24
2020
@Mikeashworth12 Hi if you send me the train time off York i will pass them on ^AD @Mikeashworth12 Hi Mike sorry to hear this i have passed on your comments to our management team to look into have… https://t.co/fWtSQIu1Yb @lizzie_preston Hi Elizabeth, Sorry, were there any announcements made on the train at all? Sometimes we lock out t… https://t.co/ZtutvXpiYW @hegarty_deirdre Ah great 😄 ^SO @hegarty_deirdre Hi Deirdre, you can click on amend journey, and then change it to return. thanks ^SO @hegarty_deirdre Hi Deirdre, on the page before, it lets you choose if you want single or return, if you click retu… https://t.co/4r6IZexTHq🛠 If you’re travelling with us this weekend, please note that there will be no services between #Newcastle and… https://t.co/fIwEJzO2Nq @hegarty_deirdre Hi Deidre, Would you be able to send me a screen shot to show me what you mean? Thanks ^SO⚠️ Due to a fault with a level crossing between #Selby and #Brough trains have to run at reduced speed on some line… https://t.co/bC0OIm1rWq🛠Weekend track upgrades🛠 ⚠️Changes to train services between #Liverpool & #Manchester via Newton-le-Willows: • Sa… https://t.co/9PtnHlNM7t
Retweeted by TPE Customer Assist @rharrison21 Hi Richard, this is a standard check which has to be carried out as part of revenue duties onboard. ^JL @trainferrystuff @RealtimeTrains Hi Adam, I will pass on your suggestion. ^JL @linzosmalingos Hi Lindsey, my deepest apologies for the inconvenience caused with this. I'm pleased that we have r… https://t.co/o52fAKf1de⌚ If you've been delayed on our services in excess of 15 minutes this week, you’re entitled to compensation. For mo… https://t.co/3QmkWb1tU3 @benmc919 @RealtimeTrains Hi Ben, I will pass your suggestion on. ^JL @linzosmalingos ^JL https://t.co/lFB5mNOfbP @linzosmalingos Hi Lindsey, would it be possible for you to send us a private message please? ^JL⚠️ Thirsk station There is currently no step free access between the car park and the platforms at this station, B… https://t.co/4wXAii5KME⚠️ Manchester Airport station The accessible toilet at this station is out of order until further notice. We would… https://t.co/mhLtPNTLFH
10/23
2020
@divadamada Hello. Can you please DM with some more information so we can look into this? ^MO https://t.co/lFB5mNOfbP @jrob10001 Hi, It was booked as 2 185's. Thanks ^SO @ChefGarethS @TPExpressTrains Thanks Gareth. I'll pass this on to be looked into. if it happens again, could you se… https://t.co/SJnsH5ibsm @linzosmalingos Thanks Lindsey. I've contacted our digital team to see what we can do in regards to the price diffe… https://t.co/uO1bN8patN @DavidGr81300960 @sammypops Hi David, We are currently running approx 82% of pre-COVID services. There will be anot… https://t.co/76RKkcOSCR @sammypops Thanks Sam, I have passed this on. ^SO @linzosmalingos Okay thanks. Can you let us know what the price is showing as on the app? ^MO https://t.co/lFB5mNOfbP @linzosmalingos Do you have proof of the price difference? E.g. a screenshot of the ticket price when you initially wanted to book them? ^MO @sammypops Hi Sam, Sorry to hear your train is busy, can you let me know which service you are on so that I can rep… https://t.co/t6gjjS6qY6 @_itsjustHarriet @GregMulholland1 @TPExpressTrains Hi Harriet, Sorry to hear this, Have you tried reconnecting duri… https://t.co/nWvXwHaRMv @linzosmalingos Hi Lindsey. Our digital team have advised that they're still working on fixing this issue. They've… https://t.co/xWJHIly1At @linzosmalingos I am chasing this up again with our digital team to find out what the issue is. I'm sorry about thi… https://t.co/WGazeBiKuZ @linzosmalingos I'd advise clearing your cache and cookies and trying again. If that doesn't work, please give our… https://t.co/UQmQD0X6FP @linzosmalingos Hi Lindsey, I believe my colleagues are waiting on a response from another team. Please be aware yo… https://t.co/ptpS7M1kxU @ChefGarethS @TPExpressTrains Hi Gareth, Sorry to hear this can you let me knw which service you are on, so that I… https://t.co/25kQhhb4PX @GregMulholland1 Hi,Thanks Greg I will report this. Thanks ^SO @GregMulholland1 Hi Greg, apologies for any inconvenience caused. All of our trains are fitted with Wi-Fi equipment… https://t.co/F0OrIKgqmd @michelledone1 @TPExpressTrains Hi Michelle, You would be able to pick one of these up form a TPE station booking office. Thanks ^SO @KevinGreaves20 @TPExpressTrains Hi Kevin, I would advise sending a copy of your ticket and explaining your complia… https://t.co/FoNmT51NGx @KevinGreaves20 @TPExpressTrains Hi Kevin, It may be because the date of travel is tomorrow, so there wouldn't be t… https://t.co/SvP44HOphR @KevinGreaves20 @TPExpressTrains Did you buy it from a station? Thanks ^SO @KevinGreaves20 @TPExpressTrains Please use the number above. Thanks ^SO @KevinGreaves20 @TPExpressTrains Hi Kevin, Is this the number you are ringing? 0345 600 1671. If so please use option 5. Thanks ^SO🛠Weekend track upgrades🛠 ⚠️Changes to train services between #Manchester & #Liverpool via Newton-le-Willows: • Sa… https://t.co/NDb9QrjfZl
Retweeted by TPE Customer Assist @Johno_nufc Hi Carl, would you be able to send us a DM if possible please? ^JL https://t.co/lFB5mNOfbP @NRManc Hi Neil, I'm very familiar with the route as I made this journey regularly in my previous role. There are s… https://t.co/EZQmcUgn6t⚠️ Disruption is now expected until the end of the day. We are sorry for any inconvenience this may have caused to… https://t.co/5kjVxrmqZW @NRManc Hi Neil, lovely catch! Am I right in thinking this location is just past Morley? ^JL @KatieHullPR Hi Katie, we are still finalising our timetable for the December timetable change. As soon as this is… https://t.co/6V1SYH3Kf2⚠️ Due to a speed restriction over defective track in the #NevilleHill between #York and #Leeds trains have to run… https://t.co/cuYHdOkwwQ⚠️ Due to a points failure in the #NevilleHill area between #York and #Leeds, trains have to run at reduced speed o… https://t.co/lvz2oZlreW @linzosmalingos Good morning Lindsey, I am really sorry, we still haven't had any news. I've just sent a message to… https://t.co/VSOdTjOfgV @sjdphotos Have a safe journey! 🙂 ^JL @JakeTrainsPNR Thanks Jake! I will pass on your praise to our Train Presentation Manager! 😃 ^JL @JakeTrainsPNR Hi Jake, have a great journey with us. Hope you have a great morning! ^JL @76Randomguy Hi there, please visit this link to our complaints page - https://t.co/tZjusNkJk1. ^JL @76Randomguy Hello, we can't offer a credit voucher I'm afraid. ^JL @76Randomguy Hello. These are non-refundable products I'm afraid. You can amend them for a date in the future and t… https://t.co/uSwwL9iVuA @76Randomguy Morning, are they First Class Off-Peak or Anytime Return tickets? ^JL
10/22
2020
@Matchaachaa The best option is to contact our Customer Relations department on 0345 600 1671 or email them on tpec… https://t.co/xcSktua93O⚠️🌧️Due to flooding between #Preston and #ManchesterPiccadilly, trains running to and from these stations may be ca… https://t.co/EtpikBSYGX⚠️Due to flooding on the line trains are stopped & delayed between #Chorley and #BuckshawParkway Our teams are wo… https://t.co/PdxYEsZ4ig
Retweeted by TPE Customer Assist @prince_alarming @TPExpressTrains Hello Carl. Thank you for letting us know, I will pass this on to be reviewed. Pl… https://t.co/0jS1KJh0Wt @Jamesy_c1 @TPExpressTrains Hi! I'm afraid not yet, we've only got tickets up to 12th Dec at the moment. I'd advise… https://t.co/rUzcAx2Jef @DickieFelton @TPExpressTrains Thanks for travelling with us, Dickie 😊 ^MO @Matt_TPE185151 Hi Matt, I will try and find out for you from our HR team. Thanks ^SO @Mintsaucemania @chilternrailway @TPExpressTrains Oh, sorry to hear this Martin. I'm glad you were able to buy your… https://t.co/rObqRIJAzi @Mintsaucemania @chilternrailway @TPExpressTrains Hi Martin, Would you be able to send a screenshot of the page, so… https://t.co/QODrWjKflD✅ Disruption caused by a fault with the signalling system at #OxenholmeLakeDistrict has now ended. Services are no… https://t.co/Ih9Z6nUrjQ @rhirhibeee Hi Rhi, this is an @northernassist service which I can see is starting in Leeds today. ^JL @Mintsaucemania @chilternrailway @TPExpressTrains Hi Martin, Could you try deleting your cache and cookies if you'r… https://t.co/7g2GPyHFJg @rhirhibeee Hi Rhi, it would yes. You can travel with ourselves to York from Leeds, then LNER to Doncaster, then No… https://t.co/PnzwmSTO6d⚠️🌉There's disruption to services between Selby and Hull this afternoon, after a boat collided with Selby Swing Bri… https://t.co/y2cogwboox
Retweeted by TPE Customer Assist @rhirhibeee Hi Rhi, services are currently suspended between Selby and Hull, due to a boat colliding with the railw… https://t.co/Cta60Co0T2⚠️ #Selby: Customers travelling to Selby will be provided with road transport from York. Customers travelling to Br… https://t.co/uK2equJUkK⚠️ #Selby: Customers at Leeds travelling to Hull can travel on the next available TransPennine Express service to Y… https://t.co/Dy6xPY9otc⚠️ #Selby: Customers at Hull travelling to Manchester, Stalybridge & Huddersfield can travel on the next Northern s… https://t.co/8WoIyA9WWA⚠️ #Selby: Customers at Hull travelling to Leeds can travel on the next available Northern service to Doncaster, c… https://t.co/uNz4vh5ISv⚠️🚦 Disruption is now expected until 13:15. We do apologise for any inconvenience caused to your journey.⚠️ Due to a boat colliding with a bridge at #Selby all lines are blocked. - Train services running through this st… https://t.co/TrAEIduajl @KevinGreaves20 Hi Kevin, we don't charge an amendment fee for Advance Purchase ticket amendments. If there is a pr… https://t.co/dATPxfmHBf⚠️ Due to a fault with a swing bridge over a river at #Selby all lines are blocked. - Train services running throu… https://t.co/TAAgXy5ILp @KevinGreaves20 Hi Kevin, we can offer a ticket amendment and you can amend the ticket an unlimited number of times. ^JL @KevinGreaves20 Hi Kevin, we can't refund Advance Purchase tickets I'm afraid. We can offer a ticket amendment instead. ^JL @KevinGreaves20 Hi Kevin, here is a link to our refunds page - https://t.co/iDCqtbgkFI. ^JL @KevinGreaves20 Hi Kevin, our normal refunds policy is currently in place. ^JL⚠️🚦 Due to a fault with the signalling system at #OxenholmeLakeDistrict trains have to run at reduced speed on some… https://t.co/n1eG1Pn2xd🍂 Autumn conditions including wet weather combined with leaves on the line can have a big impact on our trains. To… https://t.co/ZE4IIg8wRT @fsc1309 Hi Fiona, could you send us a DM please? ^JL https://t.co/lFB5mNOfbP @fsc1309 Hi Fiona, I am sorry to hear this. Were your tickets in date? ^JL @MelJonesYork Hi Melanie, our Customer Relations Advisors are working as quick as possible to answer queries. My ap… https://t.co/wx29rjdoCa
10/21
2020

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