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Twitch Support @TwitchSupport San Francisco, CA

Social hours: Mon - Fri, 4am - 4pm PT | About us: https://t.co/267MSpf6Oj | Status Page: https://t.co/2QiDrhse8c

69 Following   996,875 Followers   40,345 Tweets

Joined Twitter 12/15/11


@Octavio65050669 Hey Octavio, please send our team a ticket for help with this. ✉️: https://t.co/qwlpdtMPW1 -- Acco… https://t.co/1BvUcAT8Y3 @SpinaSoul Hey there, I'm so sorry to hear this happened. Please send our team a ticket so we can investigate this.… https://t.co/j8rruKuVea @Pumatagk4 Hey there, sorry for the issues. If you've updated your number, you may be able to use this tool to upda… https://t.co/BYNnKwPRmP @Moxort_ Hey Moxort, for help with 2FA issues, I recommend contacting Authy Support. They power our 2FA service, an… https://t.co/Aqmgpf6CeT @Smileinstantly Hey there, the Payout History is updated when payouts are being processed. This is to ensure the va… https://t.co/g8yrKKl40V @NightKrafter Hey there, if we are not able to verify your identity based on the information provided, we cannot gr… https://t.co/prtYW6FVeU @CakePlaysOnYT Hey Cake, sorry for all the issues. First, I recommend reaching out to Authy Support for help with t… https://t.co/t9o5DVdh5h @AyeGully_ Hey Gully, this is usually because there hasn't been an attempt to resend your payout. You will need to… https://t.co/2snzRJrG1J @TrevorCharity Hmm, that's not the case number I'm looking for. The number is typically 8 digits. If you can't find… https://t.co/b0Fw9AqJzV @F1reTheCl0wn If you follow the link provided, you should be able to find relevant resources to help with the issue… https://t.co/MpH2hMUlkl
3/2
2021
@NightKrafter No worries at all. I understand being locked out of your account is a frustrating situation. I hope t… https://t.co/QMJYVKseCM @TrevorCharity Hey Trevor, when submitting a ticket to our team, you should receive a response from one of our agen… https://t.co/NZmrhSKNCT @NightKrafter I recommend submitting a ticket after logging out of your "Nightkr4fter" account. You should be able… https://t.co/LGd5EOHxMK @FibroJay Yep 👍 That's a much simpler way of saying it, and I probably should have led with that. 😅 @FibroJay Not in the same stream, but during the same period. The subs that have carried over from the previous mon… https://t.co/ITrmuM8dSS @blaikie89 Have you contacted the Authy Support Team directly? They should be able to assist with this. @FibroJay The subs would need to occur during the same period to count towards the sub points. This does not includ… https://t.co/tXM34bUj48 @CosmiicZA Hey Cosmiic, I recommend sending our Purchase Support Team a ticket so they can look into this. ✉️:… https://t.co/tk1BTPzgKy @Perfect__OP Hey OP, if you're still having this issue, I recommend reaching back out to the Partnerships team via… https://t.co/kDZbwsFzQc @SAX_PAYNE Hey SAX, we have a threaded tweet for help locating your tax docs. https://t.co/REIiiuXwFF @ShadowLeo__ Hey Leo, if you are eligible to receive a payout in this cycle, you should see it hit your Payout Hist… https://t.co/U23oFzfzKu @NickMatthews_1 Hey Nick, it looks like you did not reach the threshold for the previous payout period. However, yo… https://t.co/0NPHWONBMg @iamgoggs Hey goggs, at this time, Channel Points are only available to Affiliate and Partnered creators. @FibroJay Hey there, I'm sorry for the confusion. Subscriber points are based on concurrent subscriptions. @PokeFan_Ryan Hey there, you can send us a ticket for help leaving the Affiliate program. 😟 ✉️:… https://t.co/zZlMNX49aK @ALFARES25 Hey there, I'm sorry for the problems. If you send our Login Support team a ticket, we should be able to… https://t.co/LwHdhrlmGV @NightKrafter Hey NightKrafter, unfortunately we do not offer DM support. I recommend replying to your existing tic… https://t.co/EMaqx0xV51 @JackLHunter Hey there, I'm sorry for the issues. If you remember the old number, you should be able to use this to… https://t.co/rmokhJLxjA @n_allison1 If you send us a ticket, and include what Authy told you, our team may be able to assist you with this.… https://t.co/nKfSvigEVH @imisSiniXD Hey Sini, while I can't provide insight on why your account is suspended, I recommend sending in an app… https://t.co/IUHTRmTJup @ChocolateStu Hey Stu, can you send our team a ticket for help with this? ✉️: https://t.co/qwlpdtMPW1 -- Account/Lo… https://t.co/vtQDI2mn2n @JSaunders9 Hey Jalen, have you tried using Authy's Phone Change tool? 📝 https://t.co/rDwbaAJQoP That process can t… https://t.co/ovKSuD7yXZ @y4wwn1 Hey there, I'm sorry for the issues with 2FA. You can update your phone number with Authy's phone change to… https://t.co/b68nile4BR @letplaymaker107 Hey there, I'm sorry for the issues. Authy's Phone Change Tool should work: 📝… https://t.co/3WZTcvyyn8 @vvnnti Hey venti, if you know your old number, you should able to use this tool: 📝 https://t.co/rDwbaAJQoP Otherwi… https://t.co/xwDp3GD3jF @TheyyCallMeGerm Hey Germ, I'm sorry to hear about your phone. You should be able to update your number with this t… https://t.co/zreutW8EMW @Officialbear818 Hey bear, you should be able to get your phone number updated with Authy's Phone Change Tool: 📝… https://t.co/KdGucEZw9q @Katie_Mckell Hey Katie, at this time we only offer email support. Did you reach out to our Login Support team? @gored_o Hey there, I'm sorry for the issues. You should be able to use this tool as long as you know the old numbe… https://t.co/0DYZGYNt7J @blaikie89 Hey Blaikie, if you're still having troubles receiving your 2FA code, I recommend checking out these res… https://t.co/23FMLnxy5u @Chef_Bido Hey Christian, if you're automatically redirected to the app, you may need to look in your phone setting… https://t.co/KsXzTHWURS @CodywithaT Hey Coty, if they are still having issues purchasing gifted subscriptions, I recommend them reaching ou… https://t.co/r7G0axu0xI @SaltedHQ Hey Salted, unfortunately once a clip is deleted, we do not have the ability to recover it. @haklava I recommend reaching out to our team for help recovering the account. However, our current username policy… https://t.co/CVTQHrMrlj @BatPigRises Have you submitted a ticket with our team yet? If not, please include what Authy told you regarding yo… https://t.co/hTukI7OaPk @justmazz_ If you are able to pass our verification process, we should be able to remove 2FA for you. @sootlftv Hey Jubilee, I recommend reaching out to Prime Gaming Support so they can look into this for you. ✉️: https://t.co/MswnQoGymZ
3/1
2021
To our awesome community of #Twitch + AdBlock users: We're aware of a potential issue with AdBlock + Twitch not pla… https://t.co/yb2fRwyMlo
Retweeted by Twitch Support @ComradeDad Hey there. If you remember your old number, even if you don't have access anymore you should be able to… https://t.co/VjlvA4PZAf @justmazz_ If our team can't verify account ownership through the data registered on the account, unfortunately the… https://t.co/CZXiKEHey6 @Dana_LaBerge Hey Dana. When the Submit button is greyed out it usually means that not all the fields have been fil… https://t.co/DnZbJFfRCbWe're looking forward to the Pokémon Day virtual concert with Post Malone this Saturday. Quick reminder that this e… https://t.co/Rgscqxrl3w @Resolutsentinel Hey Matthew. If you're having issues with your 2FA, the best would be contacting Authy directly si… https://t.co/lQKis3ples @MikeyLovesRetro Hey Mikey. It'd be best if you send us a ticket explaining your situation so our team can have a l… https://t.co/A3ysnFzRha @BONECOLLECTORxx Hey Bones. On the upper right corner of the website you should see three options, one of them is T… https://t.co/SbWsMmHDzF @ShoePSN Hey Shoe. From what I can see, our team couldn't validate enough of the information provided against the d… https://t.co/259WxnDMTe @Stephen02691371 Hey Zeyalon. I'd strongly recommend deleting that tweet; it's better not to share personal info on… https://t.co/JOeVGBUT4S @F1reTheCl0wn What did Authy tell you when contacting them? @AzuOff_ I'd suggest contacting Authy directly; they're our 2FA provider, they might be able to help with updating… https://t.co/C9o2iDy2Jc @Stephen02691371 I'm afraid we don't remove 2FA unless it's the very last resort, for security reasons. Please, con… https://t.co/bV88MxifHV @kombateh Hey Antonio. Authy is our 2FA provicder, including SMS codes. If you're not receiving your codes correctl… https://t.co/edkmp5Y9oS @AstroThrash Hey Astro. You should be able to update your phone number here: 📝 https://t.co/rDwbaAJQoP @BONECOLLECTORxx Hey Bones. This is handled by Authy, our 2FA provider. If you're having issues with the phone numb… https://t.co/6PoprJGU8h @_CrayzeGG Hey Crayze, sorry to hear about that. Please tell your friend to send us a ticket as soon as possible so… https://t.co/u9HqAU4k9A @CETS_ Hey NinjaNation. I'm sorry about this, but if you need to update your 2FA phone number it has to be done thr… https://t.co/CzNL3nGUEC @Resolutsentinel Hey Matthew, what's the issue you're experiencing when trying to log in? @AzuOff_ Hey Azuma. If you remember your old number, even if you don't have access to it you should be able to upda… https://t.co/0A0kLjoarx @CapinXT Hey Capin XT. If you remember your old number you should be able to update it here: 📝… https://t.co/MeWZojrA6Z @littleminxttv Hey there. If you're having issues resetting your password, please contact our team so they can help… https://t.co/XFItdgrFrL @justmazz_ Hey Justmazz. If you deleted your Authy account, please send us a ticket explaining your situation: ✉️… https://t.co/ugyoYHg8HH @Arkadiu15882388 Hey Johny, so sorry to hear about that. Please send us a ticket as soon as you can so our team can… https://t.co/mWVDirCRqc @Stephen02691371 It wouldn't work; the phone linked to your 2FA has to be updated through Authy. Please, contact th… https://t.co/lnefbjHCR0 @Yalohaqi I'd suggest contacting Authy directly (they're our 2FA providers, even for SMS codes) to see if they can… https://t.co/4aq8uoodWI
2/26
2021
@Stephen02691371 Hey again. It can be that there's a delay because they're handling a higher volume of requests. In… https://t.co/yZ8e4nuNEo @n_allison1 Hey again. We don't remove 2FA unless it's the very last resort, for security reasons. Please, contact… https://t.co/UnRXzaBqxu @kombateh Hey Antonio. If you're not receiving your SMS codes, please follow the steps in this article: 🔗… https://t.co/sKh6jzNlwA🛠 We have resolved an issue causing emotes to not show in the emote picker. Thank you for your reports! @Kohirents Hey Alex. If you're not receiving your SMS codes, please follow the troubleshooting described in this ar… https://t.co/vUlHdOa7wA @Mercs_007 Hey Mercs. Please send us a ticket; our team should be able to fix that for you. ✉️:… https://t.co/JbEpNqEdb2 @demofps Hey Matheus. If you're having issues with your SMS codes, please contact Authy: ✉️:… https://t.co/olU1q0FUjJ @Dareous_J Hey there. If you're not receiving SMS codes, please try the troubleshooting steps detailed in this arti… https://t.co/Ju0TcYzBtE @F1reTheCl0wn Hey there. If you're having issues with 2FA, I'd recommend contacting Authy. They're our 2FA provider… https://t.co/eaQuQlvedv @Yalohaqi Hey Yalohaqi. If you remember your old number, you should be able to update it here: 📝… https://t.co/uptz23g635 @mlito22885 Authy's review process can take 2-4 business days for security reasons. They do a thorough review of th… https://t.co/EYWexZxRat @80n1n @Twitch bbbbbbbbbbb Sorry 8ON1N, we're working on fixing this asap. @Eirik Working on it! @TheStopSignGirl Sorry Angelika, our team is currently investigating and working on a fix. Thanks for sharing! @bronaaa_ Sorry about this! The team is currently checking this out and working on a fix. Thanks for your patience. @pictobeam 😬 Sorry for the scare! The team is looking into this and should have a fix asap. @GlitterGal38 Hey! Our team is looking into this and should hopefully have a fix soon. Not intended! @LunchDad24 Thank you! The team is looking into this now. @earthtomeeks @fluffycxw Thanks! No worries, this is not intended. The team is looking into the problem and will ho… https://t.co/1iLfWQxc46 @LunchDad24 Hey sorry about this! Could you let me know which phone you're using? @fluffycxw @earthtomeeks Hey sorry about this - we're looking into it at the moment. Could you both let us know what phone you're using? @HunibunGames @PlayStation If this is the case for you, you can disable it via the PSN side by: 1. While logged in… https://t.co/qMfEfhwqxa @HunibunGames @PlayStation Hey Hunibun, the most common reason we have seen for being unable to connect your PSN ac… https://t.co/r3JNQlw8C6 @William66476639 Hey William. Please contact Prime Gaming Support so they can help with this: ✉️: https://t.co/MswnQoGymZ @DanE63 Hey Dan, sorry to hear that. Please, send us a ticket so our team can investigate: ✉️:… https://t.co/6D0HuMt3i3 @RadioAshgarde Hey Ashgarde, sorry to hear you're having this problem =( If you haven't tried this already, there… https://t.co/v2HhWkLrXe @bunny5moon Hey Bunny, sorry for the trouble! If you haven't already, try toggling the "Minimize animation" setting… https://t.co/BauFg9fz91
2/25
2021

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