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Hello you. Welcome to Twitter. Here you'll find news, views and flight deals. Visit Ruby: https://t.co/MF05BZn3zo or for official concerns: https://t.co/1P6vDwJfu7

385 Following   623,659 Followers   225,853 Tweets

Joined Twitter 2/11/09


@Grey__Observer On average our Cabin air is completely changed every three minutes, using our HEPA (High Efficiency… https://t.co/pVxWEf4ygY @Grey__Observer Hi, please be rest assured that our aircraft are cleaned after each and every flight by professiona… https://t.co/dOwPUmsdGg @MGlassup I've tweeted him back asking him to Direct message us all your information about his booking. ^DW @BillGlassup Hi Bill. I did reply. Maybe it didn't go through. Pleas could you Direct message us all your informati… https://t.co/jzkOEAEBzJ @CeriSmith5 Hi Ceri. Please could you DM us with your booking reference for me to look into this? ^CD @BaggieJohnFlan Hi John. I have responded to your DM. ^CD @MGlassup Thanks for that Michele. I've had a reply and messaged back to get this resolved ^DW @jamesgagg Great to hear that James. Thank you for the service you and your wife are doing ^DW @BillGlassup Hi Bill, that is very strange and I do not have an immediate answer for that. Can I ask you to DM us a… https://t.co/NtObcI1t4J @MGlassup @BillGlassup Hi Michele. To confirm if your flight has been changed please use your booking details to lo… https://t.co/WddZ1QfAPq @Chegboy H David. I'm sorry to hear that. Due to the enormous demand placed on our contact centre due to the COVID-… https://t.co/ieo0ua8SZg @C4ldwellRobert Hi Robert. A list of our contact details for Virgin Atlantic can be found via this link depending o… https://t.co/Y41PmspbM7 @BillGlassup Hi Bill. Sorry to hear of your frustrations. Can I ask, have you filled inn our "away from home" form online? ^DW @C4ldwellRobert Hi Robert. It's Virgin Holidays who will need to sort this our for you as we don't have access. Sor… https://t.co/rdHjYqWaaK @Chegboy Hi David. We're happy to talk to you about your booking . Can I help you in any way? ^DW @PaulRioturia If your flight is cancelled and you have booked direct with us, you will be notified with the contact… https://t.co/zUIAnjIIqS @PaulRioturia Hi Paul. Due to the unprecedented circumstances, changes are being made to our flight schedules. Plea… https://t.co/7NzTRIBRpf @C4ldwellRobert Hi Robert. Can you confirm who you booked the holiday with for me then I can direct you to the correct place. Thanks ^DW @lbguyana Hi. Sorry you feel like you've had a lack of customer care. Is there anything I might be able to help you with? ^DW @GailStubbins Hi Gail. You will receive a confirmation once the refund has been processed. Our intention is to proc… https://t.co/aekfS7cakn @raquelsmythe That's our pleasure. Safe flight home Rachel ^DW @Mesh_Kumar Hi Umesh. Sorry to hear that. We are extremely busy in the current climate. Please could you contact ou… https://t.co/LYfmTkUFZt @RashidaCo You don't have to use your miles for flights with us. There are different ways to use miles. Here is a l… https://t.co/DsFefSfveC @Mesh_Kumar Hi Umesh. If you have been notified that your flight has been cancelled, you should follow this communi… https://t.co/YgsDGT0E9P @raquelsmythe Hi Rachel, I'm sorry to hear your flight has been delayed. We would advise to arrive three hours befo… https://t.co/8T3LgFCtDS @ClaraNowak1 Hi Clara. If you are away from home, you can provide your details here: https://t.co/RsbWxiPAi2 and we… https://t.co/WwtstletLR @LuckyDips9 Hi there. Im unable to see your previous tweet. If you can let me know what it is exactly you'd like to… https://t.co/c6YMDJAgkb @rafc_ollie If your flight is cancelled and you have booked direct with us, you will be notified with the contact d… https://t.co/8R9SD1gBoq @rafc_ollie Hello Ollie, due to the unprecedented circumstances, changes are being made to our flight schedules. Pl… https://t.co/ygbOB9nuQv @GailStubbins Hi Gail. Hopefully I can help you out. Did you book the travel direct with us? ^DW @sophieloupegg Hi Sophie. We treat everyone’s booking on a case by case basis and will always try to help where we… https://t.co/xQ0hTbZUFO @lauraba27 Hi Laura. You can contact our team on customer.care@fly.virgin.com to pass on any feedback. Thank you! ^SW @RashidaCo We wouldn't be able to advise when you will receive contact from the team sorry. If you have submitted a… https://t.co/a674HYzYWY @Em_Samuel Hi Emma. If your account is due to expire and you are unable to spend the miles you can buy 1,000 miles… https://t.co/SgG9Q2VxJe @coachpw1968 Hi. That's great to hear. Thanks for you patience with us during this busy time ^DWIf your flight has been cancelled and you’re stuck abroad, it's really important that you let us know through our a… https://t.co/Yoo4ageGw6 @kate_jade Hi Katie, I'm sorry to hear your mums flight has been cancelled. If your mum has filled out an away from… https://t.co/MeBVrPSAlz @NikkiMa11358306 I'm sorry for the confusion. Can you please DM us your booking reference and flight details to look into this for you? ^AT @jaydeeleaa_ This could mean you may need to fly with another airline. If you have filled out an away from home for… https://t.co/fhLqNtxQnu @BrianBnew @2018Eew Hi Brian. Due to the unprecedented circumstances, changes are being made to our flight schedule… https://t.co/lQENvFbF14 @AlexLuckins Hi Alex. Your whole journey would need to be complete by the 30th April 2021 so both the outbound and return. Thanks, SW @jaydeeleaa_ Hi Jaydee. Due to increasing travel restrictions, we have no further relief flights operating from Gre… https://t.co/NvL4pxdYa2 @Em_Samuel Hi Emma. There are plenty of ways to make sure your miles don’t expire both on the ground and in the air… https://t.co/RTZOn0NE52 @RashidaCo If the flight that was cancelled was booked with us then she can provide her details here:… https://t.co/MG1QldGpB7 @NikkiMa11358306 Hi Nikki. If you booked this as a package then It's Virgin Holidays who deal with these bookings.… https://t.co/GIg4j6R5CY @Lord4Albert Hi Albert, can you please DM us your booking reference and flight details to check your booking? ^AT @BradleyJPierre Hi Bradley, can you please DM us your booking reference and flight details to check your booking? ^AT @AlexLuckins Hi Alex, if you are re-booking your flights you would need to complete travel before the 30th April 2021. ^AT @ProactivePete Hi Peter, due to the high contact we are having across all platforms there is delay in responses and… https://t.co/PgoVRuEL7B @ProactivePete Hi Peter. I'm sorry you've not been able to get in touch with anyone. We are extremely busy at the m… https://t.co/lGsQeZViT4 @meju1ie Hi Julie. Our refunds team are working tirelessly to get tickets refunded to our passengers, but due to th… https://t.co/ZYe11PfwW8 @ProactivePete Hi Peter, I’m sorry to hear you haven't been able to contact us. Our Customer Centre is extremely b… https://t.co/ieyl9jBB7P @Stephen_Bryans @HiltonHonors Hi Stephen, the miles will take up to 30 days to transfer into Hilton Honour points. ^AT @JamesWeir20 You're welcome ^MH @SQL_Adam Hi Adam, I'm sorry to hear about this. As you have booked through a third party you would need to speak t… https://t.co/38jeOTqJah @SachinLeelasena Hi there, I'm sorry your flight has been cancelled. Can you please DM us your booking reference an… https://t.co/WwyIvvr8W0 @sarahadekoya24 Hi Sarah, I'm sorry you are having issues checking your booking. Can you please DM us your booking… https://t.co/J2H7Uyr6q1 @neeraj_be Hi there, I'm sorry you haven't heard back from us. If you have filled out an away from home form via ou… https://t.co/4sxmr2ZtPH @SachinLeelasena Hi Sach. To discuss your options please contact the Virgin Atlantic customer care team via our SM… https://t.co/xlBKcIlE6f @BaggieJohnFlan Hi John, I'm sorry you are having issues getting through. Can you please DM us your booking referen… https://t.co/QKasiKvSpm @Clazza Hi Claire, I do completely understand and really do appologise. Our intention is to process refunds as soon… https://t.co/lMPPPGrgMw @caro_trin Hello, we are sorry but all third party bookings will need to be changed directly with the company you p… https://t.co/eHxljv5zE7 @Clazza Hi Claire. Our intention is to process refunds as soon as possible, however as we deal with unprecedented e… https://t.co/K1G4rupF0L @natalie_datas Hi Natalie, Your baggage allowance is 23kgs per suitcase. If your allowance is 2 pieces each bag can… https://t.co/zan6IUnv8G @BrianBnew @2018Eew Good Day Brian, We are busy processing refunds for customers that are unable to amend their dat… https://t.co/CGFX7MRKrC @carolbisson1 Hi Carol, due to the unprecedented circumstances, changes are being made to our flight schedules. Ple… https://t.co/VO3AEZkghZ @TurnbullKaren Hi Karen. I have sent you a message to reply to. Thanks, SW @miskocina Hi Christopher. Apologies for the delayed response, we are extremely busy at the moment. If you DM us wi… https://t.co/tAeA4QxWkK @miskocina Hi Cristopher, which message are you awaiting a response to? Thanks, SW @TurnbullKaren Hi Karen, I'm sorry you haven't been able to get through to the team can you please DM us your booki… https://t.co/wNfv22AzcL @TurnbullKaren Hi Karen. I'm sorry that you haven't been able to get through to someone on our team yet. The curren… https://t.co/6IYzz4pvqc @AgsLondon Hi there. Our refunds team are working tirelessly to get tickets refunded to our passengers, but due to… https://t.co/Yg4S3eHEn8 @ElaineCambridg1 Hi Elaine, can you please DM us your booking reference and flight details to look into this for you. ^AT @No1_EC Hi Chris, our Flying Club programme doesn't allow to transfer miles to another airlines frequent flyer programme, I'm sorry. @tanukidesuka Hi there. We treat everyone’s booking on a case by case basis and will always try to help where we ca… https://t.co/x3l8gznV8O @gummibaat Hi Marvin, you will be able to earn miles for Air France flights with a Delta flight number, please ensu… https://t.co/7uuBxuiEjK @JamesWeir20 Hi there, our flights to Orlando from Belfast are operating in August. If there is any changes to sche… https://t.co/oVf1i2kge8 @CatherineAllitt Hello Catherine, our team maybe able to assist checking for you, please contact them via SMS on +44 (0)7481 339184. @jokerrconsults Hello Jo, we treat everyone’s booking on a case by case basis and will always try to help where we… https://t.co/zfj6sYlVmm @Gareth_Stephen5 Hello Gareth, to discuss your options please contact our team via SMS on +44 (0)7481 339184, thanks. @Billyhawes Hello Billy, to discuss your options please contact our team via SMS on +44 (0)7481 339184, thanks. @ClareJNorman Hello Clare, i'm sorry to hear you had that experience. To discuss your options please contact our te… https://t.co/VN3gCdliQ2 @BaristaDean Hi Dean, I'm sorry to hear your flight has been cancelled and you haven't heard from the team. They ar… https://t.co/Q7S4akV71t @KandlTees Hi there, can you please DM us your booking reference and flight details to check this for you? ^AT @Gareth_Stephen5 Hi there, can you please DM us your booking reference and flight details to check this for you? ^AT @Billyhawes Hi Billy, can you please DM us your booking reference and flight details to check this for you? ^AT @carasineads @VirginHolidays Hello Cara, if you booked a Flight+Hotel then you would need to contact our friends at… https://t.co/tUNTEftG3N @Gwync77 Hi Gwynneth, I'm sorry you are having issues getting through via phone. Can you please DM us your booking… https://t.co/4ydDgcrG85 @carasineads Hi Cara, flights + hotel would be booked through Virgin Holidays. You will need to speak to them in re… https://t.co/JkBJuuls5x @Kumar2001M Hi there, I'm sorry to hear your flight has been cancelled. If you have booked through a third party yo… https://t.co/t3wPxMZW0o @jamesgagg Hi James, I'm sorry to hear about this. Can you please DM us your booking reference and flight details to check your booking? ^AT @andrewdavis_ai If you go to our profile page you will see a envelope where you will be able to click and direct message us. ^AT @beglyjoking Hi there, our flights in August are operating as normal. If there are any changes to schedule you will be notified. ^AT @Mr_Kofident Hi there, the VS1132 departed yesterday from BGI and is due to land into LHR at 8:30am ^AT @woodstock_15 I'm really sorry about this, due to the high contact our refunds team are having there is a delay wit… https://t.co/I36CYeHna1 @jayyyiimok Hi Jayyy, we are hoping to be returning to normal as soon as we can. Currently we don't have a date to… https://t.co/jAoi3s7cyS @Emvan8 Hi there, I'm sorry that your flight has been cancelled. Can you please fill out an away from home form via… https://t.co/vUrIL5k7mj @degoldstein Hi Daniel, thanks for getting in touch. We can confirm that cancellation fees should not be charged fo… https://t.co/CGotwKkyMb
3/28
2020
@DanniiXXII Hi Dannii! If you DM us your full name, booking reference and dates/route of travel, we'll see what we can do to help ASAP ^DH @yesitsbrittany Hello Britt. Thank you for the amazing feedback, I know Lily will appreciate it. Have a fabulous we… https://t.co/tTBRVgKa6H
3/27
2020

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