Sign in with Twitter

Username:

The world is your playground. Let's play! Follow us for news, inspiration and banter. Tweet us for a chat and assistance. #SeizeTheHoliday.

1,598 Following   79,781 Followers   26,431 Tweets

Joined Twitter 10/25/09


@aaronvine21 Hi Aaron, so sorry you've been unable to get in touch. Please can you DM us with your booking reference? @Dunny_304 Hi Stephen, so sorry you've been unable to get in touch with us. Please can you DM us with your booking reference? @gitto9 Hi James, really appreciate your patience. Can you DM us with your booking reference and travel details please? @BartonHook Hey Amy, so sorry you've not yet heard back from us. We're doing our best to contact customers but we'r… https://t.co/E8N4z4vupf @WakefieldTonyw Hi Tony, so sorry you've been unable to get through to us. Please can you DM us with your booking reference? @bethanyannindia Hi Bethany, so sorry you've been unable to get through to us. Please can you DM us your booking reference? @Richard90974995 Hi Richard, I do apologise you've been unable to get hold of us. We're facing extremely high volum… https://t.co/M3xcsD51O3 @beckywhiffin Hi Rebecca, thanks for your patience while we deal with unprecedented levels of contact. Please can y… https://t.co/Eun3kWqL6O @shellbe390 Hi there, so sorry we've not been able to get in touch yet. Please can you DM us with your booking reference? @MadMaxine143 Hi Maxine, thanks for your patience, we're trying to prioritise customers due to travel soon. As June… https://t.co/HfrCXtnCFy @LiamJWall Hi Liam, yes this will be possible but we kindly ask for your patience while we deal with customers due… https://t.co/GWKth5e1On @jenimarshmallow Hi Jeni, our weddings team are working through bookings and will be in touch with affected customers as soon as possible. @HanRoseShepherd Hi Hannah, we understand your concerns but right now your holiday is unaffected. This means that o… https://t.co/TyJIBKc4OF @RosieposeH @areetmara Hi both, we understand your concerns but right now your holiday is unaffected. This means th… https://t.co/X67OSnjOgP @SunderlandCathy Hi Cathy, due to the sheer volume of refund requests we are receiving it may take up 45 days for y… https://t.co/cgy3DNjg4X @chrisrogers0303 Hi Chris so sorry you were on hold and couldn't get through to one of our agents. Please can you D… https://t.co/QMuPRKYEVC @bethan_borrows Hi Bethan, I completely understand your frustration and really appreciate your patience as we try t… https://t.co/bwU49G5aTt @doodles2408 Hi Amanda, I'm so sorry you've been on hold for so long. We're receiving incredibly high call volumes… https://t.co/rdZPxAzWzQ @curulj Hi Caroline, so sorry you've been on hold for so long. We're seeing huge call volumes at the moment and try… https://t.co/bxJuKIkZR8 @Dominic_Bonfant Hi Dominic, so sorry you were on hold for so long. How can we help you? @Dom_king2 Morning Dom, yep 45 days is the maximum. Thanks. @WallworkMike Hi Mike, so sorry you've not heard from us. We're receiving thousands of calls a day and working real… https://t.co/CyWLKEy0wd @joehidson Hi Joseph so sorry you've been unable to get in touch. We're seeing extremely high levels of contact via… https://t.co/ipRvRoEenv
3/28
2020
@Dom_king2 Hi Dom, due to the sheer volume we're having to process it may take up to 45 days for the refund to be i… https://t.co/1vGblyvhf3 @ladymarmalade98 @RichGreengrass Hi there, please can you DM us with your booking reference? @Andy_Dyche Hey Andy, can you please DM us with your booking reference and details of your trip? @BexKhan Hi Rebecca, so sorry you're on hold. The max hold time now is 3 hours 40 minutes. We are working hard to r… https://t.co/AydS1SNog1 @NinaRHandy Can you DM us with your booking reference please? @asibiza1 @jag1898 Hey Alan, you can find our latest update here which includes what options are available: https://t.co/NgM2XmSoak. @N_Putt Hi Neil, please can you DM us with your booking reference and details of your trip? @NinaRHandy Hi Nina, I've spoken to the customer centre team and have been told max queue times of 1 hour 30 minute… https://t.co/l6CdaEb6NYThe latest customer travel advice and FAQs can be found here: https://t.co/3CbUeXPZrv You can contact us here:… https://t.co/bIprldKZsL @hollysimmons__ Hi Holly, so sorry you've been unable to get through on the phone. Unfortunately we're still seeing… https://t.co/u0Cqz0vQmJ @TJHKeeley Hi Tom, so sorry you've been unable to get through to us. Our call centre is open, we're just receiving… https://t.co/pCXCvVKf5i @AddieQuinnear Hi Addie, please can you DM us with your booking reference and we'll take a look for you. @jessica__gannon Hi Jessica, our call centre is open, we're just working hard to get in touch with those travelling… https://t.co/92UDZdCJSa @cmkerrison Hi Claire, so sorry we've not been in touch and thank you for patiently waiting. Please can you DM us w… https://t.co/5131RP4ZwG @DianeCWhite Hi Diane so sorry we've not been in touch yet. Please can you DM me your booking reference and details of your trip? @NinaRHandy Hi Nina, so sorry you've been unable to get through to us, I completely understand your frustration. We… https://t.co/9x3VMdPfoX @jackiewickham Hi Jackie, for any post-travel queries and refunds, please email our Customer Relations team on feed… https://t.co/boz9WzEumx @runbattlerun Hi there, if the cost of the holiday for you new dates is more expensive I'm afraid you will have to… https://t.co/tQUvv7Rrip @travelzims Hi Katie, we kindly ask for your patience at the moment and not to call us unless you were due to depar… https://t.co/rkp0GDqoHe @battenheating Hi Tom, so sorry you've not heard from us yet. We've been inundated with calls and so are having to… https://t.co/QaeH2Dn09w @craigdenny @craigdenny Hey Craig, sorry if you've been unable to reach us on the phones - we're still seeing extre… https://t.co/gfdaDnqRDb @iain_wheat7 Hi can you please DM us with your booking reference so we can look into it? Thanks. @MattyMccarron Hi Matty, so sorry you've not received a call yet. You can find our latest update here:… https://t.co/8HDhlLS6d0
3/27
2020
@BlearsTnP thanks for coming back Jade, we are currently working through all of our customers travelling in the nex… https://t.co/DBeMHHEWR5 @MELra sorry for the delay we are seeing very high demands which is causing long wait times, if you send a DM with… https://t.co/wDNJ3F4sua @vinylretreiver sorry for the delay we are seeing very high demand coming through and having to relocate our team r… https://t.co/P4U3sFZbCZ @MattyMccarron apologies, we are seeing very high demands coming through and our contact centre is now working remo… https://t.co/rDwzJRaxRg @asibiza1 I appreciate the situation has been stressful and we are trying our best to reach as many people as possi… https://t.co/DDvM94T013 @jenteamblacky Thank you Jen, much appreciated! @andrew_calver Hi there, we appreciate your concern but as per the FOC advice June travel is currently not impacted… https://t.co/zEMhP3HPck @M_a_Tseliou Hi there sorry for the delay we are seeing very high volumes coming in. We are sending out an email co… https://t.co/iHP4FerIOy @Catherine__Bell Hi there, apologies our call centre is very busy and having to re-locate to remote working so we a… https://t.co/DOrIGN6zyJ @jenteamblacky Hi there, sorry for the delay we are seeing huge volumes coming into our contact centre. Please keep… https://t.co/Jya2t71c6q @lauren39395565 hi there, we are seeing extremely high volumes coming in and so having to prioritise those travelli… https://t.co/IJS7bGm6JR @joannawerner sorry for the delay we are seeing huge volumes coming into our contact centre, please keep an eye on… https://t.co/Qq68bXl09i @BlearsTnP Hi there, I'm afraid we'll need to amend bookings on our contact staff, are you able to let me know when… https://t.co/7ubcJKlW7t @LeanneRobbo90 Hi, can you please send a DM with booking ref and date of travel and we'll see what we can do? We ar… https://t.co/tJstPDpkk6 @CringleSarah Hi, so sorry for the delay we are seeing very high volumes coming in and are having to prioritise tra… https://t.co/VD3hUBoJAF @asibiza1 Hi, we are seeing very high volumes coming into our contact centre so are trying our best to get in touch… https://t.co/dOQoXPg4uq @LizCrowcroft Hi, so sorry for the delay, can you please send us a DM with your booking ref and date of travel so w… https://t.co/DsIoscRr5Q @Tony_OReilly97 Hi, if you DM your booking ref and date of travel we can see what we can do for you @Ritu78029141 Hi, I'm sorry for the delay we have a lot of customer demand coming through which has meant we have a… https://t.co/T9vj7GSkJ8 @lucynuttall16 Hi, can you please DM with your booking ref and departure date? Due to very high volumes we are havi… https://t.co/sru7zjvPiF @ChloeBoyall hi there, due to unprecedented volumes of cancellations and refunds we are advising this can take up t… https://t.co/r1FZOc2N1U @DellTarrant68 sorry for the delay we're seeing very high volumes come through and we are having to prioritise thos… https://t.co/7iyvkQie7B @mcfadyen_katie so sorry to hear this, are you able to DM with our departure date and booking ref and we'll see how we can help? @sooooozun Can you please DM your booking ref and departure date? Sorry for the delay, we are seeing very high volu… https://t.co/OOwj4B2e6c @donna8260 @sugarcaneclub Thanks Donna, it'll be worth the wait we promise! @redwing_sol Hi, our customer team are experiencing very high volumes right now so there are longer wait times. If… https://t.co/x5kSq2PKZH @Shutty72 Hi sorry for the delay our customer team are experiencing very high demands right now, can you please DM… https://t.co/m8YJojAByf @ideal_ian Hi Ian, we appreciate your concern, as it currently stands travel from June is not impacted but of cours… https://t.co/Fb7od6TyZR @StuartGillies82 Hi there, all our contact options inc SMS can be found here https://t.co/fwKaaB3NjI @Przybylski__ Hi there, sorry for the delay, we are seeing very high volumes come through and so are prioritising t… https://t.co/Pj6jTLbP1I @laura_lou1se so sorry to hear this, do you still need support? If so can you please DM with your booking ref and we'll do what we can? @jazzythetailor thanks for the message and glad we could help! @iamelrick Hi there, sorry for the delay our lines are very busy and currently June dates onwards are not impacted.… https://t.co/Lzvb0Ha1Wn
3/26
2020
@CoachCallum1 Hi Callum, so sorry to hear you've been on hold for so long. We've DM'd you. @amandamackiex Hi Amanda, please can you DM us with your booking reference? @tonidylankian Hi Toni, so sorry for the delay today. We're experiencing extremely high call volumes so appreciate… https://t.co/oI0dr1oytW @dpdy2k Hi David, thanks so much. Appreciate your support during this "ruff" time! @yomrof Hi Steve, thanks for bearing with us. We're working really hard to reach out to all of our customers who ar… https://t.co/Mq4xQ9EoNM @ExpFitness Hi there, can you DM us your booking reference please? @NikkiR_Tropic Hi Nikki, so sorry for the long hold times, we're seeing very high call volumes today. Can you DM us… https://t.co/Tl8ddiMfOc @samwheller1 Hi Sam I'm so sorry you've been cut off. When are you due to travel please? @sparkle_xx Hi there, so sorry for the hold times - we're seeing huge call volumes today. When are you due to travel? @LaurenIaquinta Hi Lauren, so sorry for the wait time we're seeing extremely high call volumes today. Can you DM me… https://t.co/7TEs4wDxPi @lauren13905 Hi Lauren, so sorry you're on hold. We're experiencing very high call volumes. When are you due to travel? @ElizabethHowle5 Hi Liz, can you DM me your booking reference please and I'll pass onto the team? @markdaviddennis Hi Mark, so sorry you've been on hold. Did you manage to get through to an advisor? We're seeing m… https://t.co/vqr5PkkD1N @Toofpastemclean Hi there, so sorry you've not yet had a response. We're currently receiving 3000 messages through… https://t.co/fI7c2J25MB @SarahAckee Hi Sarah, please can you DM us with your booking reference? @gabriellarosa Hi Gabriella please can you DM us with your booking reference? @BlearsTnP @TolgusPeck Hi Jade, you can find out latest policy which includes re-bookings past that date: https://t.co/NgM2XmSoak @Seank1987 Hi Sean, can you DM us your booking reference please? @alexhargrove23 Hi Alex, thanks so much for bearing with us. Did you get through to one of our agents? @nooNneruaL Hi Lauren, can you DM us with your booking reference please? @mattjones41194 Hey Matt can you DM us with your booking reference please?
3/25
2020

0